project & programme management certifications made easy grow your business
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Project & Programme Management certifications made easy Grow your Business Reduce your Costs Simplify your Operation Michael McLaughlin - Regional Manager UK, PEOPLECERT. About PEOPLECERT. More than 3,5 millions of exams delivered to date - PowerPoint PPT PresentationTRANSCRIPT
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Project & Programme Management certifications made easy
Grow your Business Reduce your Costs Simplify your Operation
Michael McLaughlin - Regional Manager UK, PEOPLECERT
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About PEOPLECERT
More than 3,5 millions of exams delivered to date
Delivering exams across 135+ countries every year
Online & Paper based exams in 24 languages
10,000+ exam locations worldwide
Award winning in-house online invigilation solution
24/7/365 customer service, 10 languages, 30 toll free numbers, email & chat
1,000+ external associates
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Comprehensive Portfolio (300+ Exams and growing…)
…and many more!
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Delivering services to…
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Commitment to Quality
Accredited by NHAS according to
ISO 17024 as Personnel Certification Body (since 2006)
Certified by Lloyd’s Register according to:
ISO 9001 Quality Management (since 2003)
ISO 10002 Customer Satisfaction and Complaints Handling (since 2006)
ISO 14001 Environmental Management (since 2006)
ISO 27001 Information & Data Security (since 2008)
ISO 23988 Use of IT in the delivery of assessments (since 2013)
ISO 22301 Business continuity (in progress, Q4 2014)
“Committed to Excellence” distinction from the EFQM
Full Member of the International Personnel Certification Association (IPC)
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Customer focus and responsiveness, our No.1 priority
Centralized Operations for security, flexibility and efficiency
Multilingual Customer Service, 24/7/365 (10 Languages)
Toll-free numbers for 30 countries
Customer Service Response / Resolution Time KPIs :
Calls/Chats 95% in less than 30 sec / 15 min
Emails: 95% in less than 15 min / 30 min
Dedicated, Experienced and Long Standing Management team
Private Ownership, committed to business with fast decision making
High Ethics, Experience in working with not for profit organizations
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PPM exams redefined
Innovative & flexible exam administration solutions for hassle free and
secure exam process, including
In-house online invigilation (your customer is our customer)
e-delivery of exam papers
Instant marking - scan & upload answer sheets
No need to courier back exam papers
online exam booking and payment
e-certificates
Web based reporting tool
Certifications offered globally, through an extensive network of training
organisations, corporations, and test centres worldwide
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Our IT approach
In-house Software Development team of 40+ full time people (R&D dept.)
Close interaction with Business teams in the last 10 years
Parent - Child - Grandchild structure
Multi level real time reporting
Tailor made partner solutions (e.g. Customised Candidate Surveys after each exam)
Commitment to mobile (exams on iPad since 2012)
New! iPhone app for exam administration
Seamless, simple and secure exam administration and testing systems
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State-of-the-art, reliable and fully scalable IT Infrastructure
Servers in Europe, US, Australia and Hong Kong with a 99.99% uptime
guarantee
In-house Online Invigilation (Proctoring)
Full recording of the exam process (exam, the candidate and the proctor)
Trained and Certified Professional invigilators (proctors)
Disaster recovery and Business Continuity process compliant with ISO 27001
An integrated platform for all certification needs, accommodating all users
Our Crown Jewel!
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We help to grow YOUR business
Grow your business & increase your market share
Global market insight
Market analysis by internal marketing team
Global expertise with local know-how
Geographically located Regional Managers
Tailored sales & marketing tools
Regional seminars and conferences
Hall of Fame
Lead generation opportunities & Joint visits
Locate a training provider
Executive and Regional Management
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We help to grow YOUR business
Global Network of Pearson VUE & Prometric (Foundation)
Quality services - your competitive advantage
10 day accreditation
2-3 day accreditation for trainers
Increase your profit margins by cutting down on costs
Reduce postal costs with scanning and iPhone
Competitive pricing
Simplify your operations
Continuous process & system innovation based on ATOs, delegates input
In house staff of 40 IT pros release updates every 45 days
Rely on the partner who can help you stay ahead of the game
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Exceptional candidate experience
Online registration through simple steps
Options for paper, online or online proctored exams
24 exam languages available
Dedicated portal to upload any documents/prerequisites online
User friendly platform for a great exam experience
24/7/365 multilingual customer support
Instant results
e-certificate to download and print
Hard copy certificate dispatched in 2 days
Online certificate verification
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In Short : Why PEOPLECERT
Commitment to Quality, Responsiveness and Customer Service
Technical Capacity and Know-How for Continuous Innovation
Broad and increasing product portfolio
“Full Menu” certification services, including Online Proctoring
Customisable, Online reporting for all services offered
Efficiency and Fast Decision Making
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Exam sessions for the last 12 months*
*A session can include more than 1 exam
