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TRANSCRIPT
Client
City of Ryde
Project
Our Quality of Life Indicators – Forum Draft Consultation Outcomes Report Date Contact
December 2012 Steve Rossiter
9387-2600
Prepared by Lucy Greig
Reviewed by
Steve Rossiter
Date December 2012
Job number 12/3195
Document name Draft Consultation Outcomes Report
Version 0
This document is printed on paper produced using sustainable forestry
practices and chlorine free pulp
Contents
1 Introduction 2
1.1 Join the Conversation Forum 2
1.2 Our Quality of Life 2
2 Speaker Presentations & Discussion 3
2.1 Welcome – Baharak Sahebekhtiari, Manager
Community and Culture, City of Ryde 3
2.2 Ryde 2021 Community Strategic Plan – John Neish, General Manager, City of Ryde 3
2.3 Forum Facilitator 4
2.4 ‘Indicators and key issues for the City of Ryde’ – Les Hems, Centre for Social Impact 4
2.5 Questions & Comments 4
2.6 ‘Community – Integral to the Business Model’ – Anna Ainsworth, Director and
Community Development Coordinator, Eden
Gardens 4
2.7 Questions & Comments 5
2.8 ‘Stockland: Creating Sustainable
Communities’ – Lauren Cassar, National Community Development Manager,
Stockland 5
2.9 Questions & Comments 6
2.10 ‘Collective Impact for Social Outcomes’ –
Jenny Riley, Community Impact Manager,
United Way 6
3 Workshop & Feedback 7
3.1 Introduction 7
3.2 Report back by Forum participants 7
3.3 Workshop conclusion 13
3.4 Close 13
4 Attachments 14
2 City of Ryde: Our Quality of Life Forum
1 Introduction
This Consultation Outcomes Report documents
participant feedback obtained as part of the ‘Join the
Conversation Forum’ and launch of the City of Ryde’s ‘Our Quality of Life’ Report.
1.1 Join the Conversation Forum
The inaugural Join the Conversation Forum was held
from 9.30am to 2.00pm on Tuesday 4 December
2012 at Curzon Hall, 53 Agincourt Road, Marsfield.
1.2 Our Quality of Life
The inaugural Forum was the platform for the launch of ‘Our Quality of Life’, the City’s first indicator based
assessment of community wellbeing.
The Forum was held by the City of Ryde with the
Centre for Social Impact to link with the community,
business and government sectors – to bring together diverse stakeholders to discuss issues aimed at
improving wellbeing in the City of Ryde.
The Forum was attended by some 50 participants
from the City of Ryde and the local community,
business and government.
City of Ryde: Our Quality of Life Forum 3
2 Speaker Presentations & Discussion
2.1 Welcome – Baharak Sahebekhtiari, Manager Community and Culture, City of Ryde
Baharak Sahebekhtiari welcomed all participants to the Forum and noted three apologies. She
introduced the City of Ryde’s Our Quality of Life
project. Over the last two years the project has involved development of a series of quality of life
indicators that can be used to inform Council’s
services, to help measure progress, and to enable all people to help make Ryde a place for
opportunity and lifestyle.
In late 2013/early 2014 a series of additional quality of life indicators will be released, based on
2011 Census data.
Over the coming years Council plans to build on this initial work by developing a comprehensive
set of quality of life indicators. The Our Quality of
Life report provides a baseline for future trend analysis.
Baharak particularly acknowledged the work of
Paul Graham, Council’s Senior Community Planner, in the success of the Our Quality of Life
project.
2.2 Ryde 2021 Community Strategic Plan – John Neish, General Manager, City of Ryde
John Neish welcomed all Council’s partners – from not for profit organisations, to those in the
business and government sectors, commenting on
their important role in working with Council to deliver ‘lifestyle and opportunity at your doorstep’
in Ryde.
He noted that quality of life is central to what all members of the community seek when living in a
particular place, and the indicators will enable
Council to understand how the City of Ryde is progressing towards achieving various dimensions
of quality of life.
Council has been undertaking the Quality of Life project in liaison with University of New South
Wales (UNSW) and Macquarie University, and regards the indicators as critical to planning and
aligning Council’s vision with the experiences of
people living and working in Ryde.
Key issues identified in the Our Quality of Life
report include demand for housing that is
affordable within Ryde, the strong employment and education offering that exists in the local
area, and related opportunities for people to work
close to home. He welcomed the development of partnerships between Council, Forum participants
and other stakeholders, in a combined effort to
keep quality of life in Ryde improving into the future.
John Neish introduced the My Place project, a
social media website which has recently been
launched, as one of numerous projects being
undertaken by Council that demonstrate its
commitment to engagement. He invited all participants to view the My Place video
presentation.
John Neish, General Manager, City of Ryde
4 City of Ryde: Our Quality of Life Forum
2.3 Forum Facilitator
Steve Rossiter introduced himself as the Forum
MC or facilitator, from engagement firm Elton
Consulting.
He outlined the Forum agenda and opportunities
for participants to ask questions and make
comments.
Steve thanked General Manager John Neish for his
introductory words and welcomed the first guest
speaker, Les Hems from the Centre for Social Impact (CSI) at UNSW.
2.4 ‘Indicators and key issues for the City of Ryde’ – Les Hems, Centre for Social Impact
Les Hems introduced the Quality of Life project and the sustainable methodology for developing
the indicators, which are replicable over time. He
noted the importance of academic research centres as a resource to all sectors, for their
contribution towards developing policy and
supporting future actions.
The Our Quality of Life Report provides the basis
for engagement by the community and
stakeholders – ie providing a baseline for ‘consensus knowledge’ to allow all three sectors to
address problems, but also to work together and
exploit the opportunities presented for the City of
Ryde.
Les introduced the concept of ‘collective impact’
whereby a ‘backbone’ organisation takes responsibility for bringing people together from all
three sectors to address key problems. The
Quality of Life project will help form the basis for these conversations and initiatives.
He emphasised the importance of community
indicators and data sets for all parts of the community. In Victoria the Community Indicators
Victoria project includes a large scale survey of
key indicators across all LGAs in the State. Ryde may be well placed to lead the way in initiating
this type of work in NSW.
The Our Quality of Life report documents 58 indicators across a wide range of topics – under
the seven outcome areas for the City of Ryde. Les
presented the Liveable Neighbourhood indicators for Ryde, while noting that there are some
remaining gaps where relevant data is not
available. He identified key issues as: the low level of housing affordability, population health issues
including physical inactivity, and potential
opportunities for older people to transition to the volunteering sector.
Les invited all participants to identify with Council
indicators / statistics that are relevant to them and to ask – ‘what else would I really like to know
about Ryde?’ He noted the My Place website may
provide an opportunity to capture future data, where particular gaps exist.
2.5 Questions & Comments
Question – Lauren Cassar, Stockland: How did you come up with the seven outcome
areas? Did the study change along the way?
Response: These were developed by Council in liaison with members of the community and
stakeholders as part of a two year process.
Council conducted an extensive process of engagement (including focus groups, competitions
and surveys) to develop the seven outcome areas.
The outcome areas were also designed to be cross cutting – providing an integrated approach
across Council units. There were no major
changes during the Our Quality of Life project.
The Facilitator invited participants to
nominate any specific needs for statistical
information / indicators.
Response: None were suggested.
2.6 ‘Community – Integral to the Business Model’ – Anna Ainsworth, Director and Community Development Coordinator, Eden Gardens
Anna Ainsworth introduced Eden Gardens as a
private business which has as its goal ‘enriching
people’s lives with plants’. 300 people visit the 2.3ha Eden Gardens site each year.
A wide range of community projects are run and
these have to help support the financial viability of the Gardens. For instance, the Cancer Council
uses part of the Gardens as its place for functions
and fundraising initiatives. Eden Gardens also works with Youth Off the Streets – involving
young people in the garden and community
events / morning teas – which provide opportunities for social interaction.
A six month Eden Traineeship is offered to a
number of young people, and around 50 workplace opportunities are provided to young
people every year.
City of Ryde: Our Quality of Life Forum 5
Environmental programs are run – from floristry to Tai Chi. Other programs involve local schools,
the Asthma Foundation, the City of Ryde – One
Drop Festival in the display gardens – and others.
The Gardens also supplies plants to ‘Community
Greening’, an initiative of the NSW Department of
Housing and Botanic Gardens Trust – providing support to more than 200 community gardens
across NSW in areas of disadvantage.
2.7 Questions & Comments
Question: Would it be more difficult for you if the
Gardens was not a private company?
Response: Yes, possibly. It’s difficult to prove the benefit and loyalty that exists within the
community. We need to report to board of
directors on benefits of the business.
Question: Some might describe you as a ‘social
business’ – providing a platform for volunteering
through the private sector (rather than through the not for profit sector). I would like to see more
social businesses providing opportunities for
volunteering. The Gardens may feature as a case study in the Quality of Life report. We’ve got a
long way to go to educate the public about the
social/financial value of social businesses. The City of Ryde can play a role in promoting businesses of
this nature.
Response: Yes, noting that it is a financially viable business.
Question: Could you please tell people about
your membership program? I think it’s wonderful. It provides a sense of belonging and it doesn’t
cost anything.
Response: Thank you. The Gardens currently has 16,000 members who play an integral role in
its success.
2.8 ‘Stockland: Creating Sustainable Communities’ – Lauren Cassar, National Community Development Manager, Stockland
Lauren Cassar introduced Stockland as the largest
private landholder in Australia, with a key role in
building sustainable residential communities. Stockland also holds more than 40 major
shopping centres and 60 retirement villages in
Australia.
Stockland projects in the local area are Macquarie
Park and North Ryde.
Stockland has a strong commitment to sustainability across the business. Minimum
sustainability standards and targets have been set
for all Stockland shopping centres (e.g. community elements in redevelopment works)
and Stockland is now seeking to extend this to its
residential business across Australia. This may include elements of Green Star Communities –
even in communities where a Green Star rating is
not being sought.
Lauren Cassar, Stockland
Stockland is also working with the CSI to measure
and report on what Stockland is doing –
measuring the social impact, shared value and quality of its existing partnerships with the
community, government and other businesses.
Community development, sustainable development processes and community
involvement (eg volunteering, dollar match
donations) are also key aspects of the sustainability approach integrated into Stockland’s
core business.
Stockland’s Annual Review 2012 incorporates integrated financial, social and environmental
reporting, and is now available online.
Stockland is currently working with the CSI to map Stockland’s partnerships (with organisations
such as Oz Harvest and others) to understand
inputs, outputs and shared value. For instance, annual marketing plans for each shopping centre
6 City of Ryde: Our Quality of Life Forum
are now aligned with community partners (eg events such as a Mother’s Day morning tea may
be aligned with a particular charity).
Stockland is also conducting a Liveability Study (of 1,100 households) mainly based around its
residential communities, in liaison with KPMG,
Colmar Brunton and Deakin University. The results of the study confirm that investment in
community infrastructure has a direct impact on
resident personal wellbeing. Stockland has a strong focus on employment and education – and
seeks to provide more opportunities for people to
work from home (while ensuring the commercial viability of such initiatives eg by combining a work
from home facility with commercial initiatives such
as café). Limited public transport options presents another critical issue for new communities.
Stockland is currently developing an education
strategy looking at provision, partnerships and models for funding of schools.
2.9 Questions & Comments
Question: There are many areas of interest to Council in the work that Stockland is doing. What
does Personal Wellbeing mean to you?
Response: Our research seeks to measure the state of the nation – considering both built
infrastructure and soft programs within each
development.
Question: Are the indicators perception
measurements?
Answer: Yes, they are residents perspectives obtained through in-home surveys.
2.10 ‘Collective Impact for Social Outcomes’ – Jenny Riley, Community Impact Manager, United Way
Jenny Riley introduced United Way as having a presence in 41 countries with 2.5 million
volunteers. The organisation seeks to bring people
together to resolve social problems (including businesses, individuals, academics, institutions,
etc).
She discussed the value of ‘collective impact’ (which involves all players working towards the
same goal and measuring the same things), and
noted the important role of the Our Quality of Life report in providing the focus for collective work to
be undertaken within the City of Ryde.
Jenny commented on the importance of an evidence base – and encouraged Council to
publicly identify goals for action.
Recent collective impact projects undertaken by United Way with others include the ‘90 homes for
90 lives’ project to rehouse rough sleepers from
Woolloomooloo (Platform 70), and a project transitioning young people from school to work.
City of Ryde: Our Quality of Life Forum 7
3 Workshop & Feedback
3.1 Introduction
Forum facilitator, Steve Rossiter, invited all participants to have lunch and to take part in a
workshop session to discuss and provide input on
two key questions:
Question 1: How can we all (Council, business,
community organisations) work together to achieve outcomes described in the ‘Our Quality of
Life’ report? What types of things / activities /
events / information etc would promote collaboration and partnerships?
Question 2: What are 3 priority key questions from the ‘Our Quality of Life’ report? Identify
practical actions / suggestions for how each of
these priority questions can be addressed.
3.2 Report back by Forum participants
A summary of the main points raised in table
discussions was provided by a reporter from each of the seven small groups. Feedback from each group is
documented over the page.
There was a high level of consensus among
workshop participants in relation to Question 2 –
with many identifying the same priority questions. Key priority questions which were identified by many
tables were:
How can housing affordability for purchasers and renters with moderate to low incomes be addressed?
What steps can be taken to encourage more people to adopt lifestyle choices that improve their health?
8 City of Ryde: Our Quality of Life Forum
Table Question 1 – Opportunities for collaboration and
partnerships
Question 2 – Priority questions from Our Quality of
Life Report
Question 2 – Comments on priority questions
1
Identify and establish a steering group of key
champions from each sector.
Pick one achievable goal and work towards it.
Ryde Council to work in a ‘collective impact’
way. Hold master classes, insight sessions (eg around key issues), as well as providing other
opportunities for skills development.
How can housing affordability for purchasers and renters with moderate to low incomes be addressed?
What steps can be taken to encourage more people to adopt lifestyle choices that improve their health?
How do we ensure that employment participation rates of our older experienced workforce remain high as the ageing population increases?
Learn from the work Stockland has been doing
in terms of affordable housing and benchmark Ryde against other Stockland communities –
with a view to understanding any differences
and formulating actions.
Provide opportunities for older people reaching
retirement to transition into meaningful
community activity.
2
The report warrants participation by all in Ryde.
We need to recognise that many people want to
contribute, but some don’t know how. We need to recognise the common interest and desire to
make a difference and provide buy in
opportunities. Focus on My Place to generate interest, declare outcome goals and encourage
increased participation.
For instance, set a community goal or challenge based on report findings, and send a summary
of the report to schools, churches and other
institutions in Ryde – and invite their feedback and suggestions. City of Ryde to take on the
role of backbone.
How can housing affordability for purchasers and renters with moderate to low income be addressed?
What steps can be taken to encourage more people to adopt lifestyle choices that improve their health?
What are the best ways to encourage civic participation and ensure people feel engaged and able to have a say on important issues?
Mandate % lower cost housing as part of any
new developments. In addition, review the Local Environmental Plan (LEP) to enable
variety of developments / property sizes,
matched to transport.
Suggestions were raised around improved
transport and parking, improved access and
enhanced amenity in the public domain (eg improved pathways, shaded areas, seating and
WC facilities, lighting after dark).
Leadership is integral to all. A good campaign for engagement and care needs to be
conducted (eg Olympics, ‘You’re the Voice’ style
approach) to get everyone caring about our area, through partnerships with the community
and business.
City of Ryde: Our Quality of Life Forum 9
Table Question 1 – Opportunities for collaboration and
partnerships
Question 2 – Priority questions from Our Quality of
Life Report
Question 2 – Comments on priority questions
3
Read and digest the Our Quality of Life Report.
Promote and share the key findings – through My Place.
Further research – delve deeper into the
research – see where organisations can offer input.
See what other organisations are also doing in
Ryde (eg through a shared calendar on My Place).
Use collective impact strategy with the City of
Ryde to act as the backbone.
Community sharing through use of video.
Align the goals and strengths of Council with
those of other organisations.
Shared research inputs and outcomes.
Common events – technology based
information, organisations supporting one another.
Businesses to support the City of Ryde in the
process (eg technological improvements).
How can housing affordability for purchasers and renters with moderate to low incomes be addressed?
What else can we do to celebrate our cultural diversity?
What steps can be taken to encourage more people to adopt lifestyle choices that improve their health?
Key suggestions to address housing affordability
were considering integrated models, and
including housing to address the needs of housing commission residents, people with
mental health issues and people who require
aged care.
Engage with the disability community (provision
of services).
Amend this goal to ‘celebrate and engage the diversity of all of our people’. That is diversity of
culture and background, not just cultural
diversity.
Engage with lower income and housing
Commission families (services and education).
Engage with those who work or recreate here.
Focus on a balanced lifestyle. Broaden the
definition of health to include ‘health of mind,
body and spirit’.
Encourage neighbourhoods to become
communities – supporting each other and
working together.
10 City of Ryde: Our Quality of Life Forum
Table Question 1 – Opportunities for collaboration and
partnerships
Question 2 – Priority questions from Our Quality of
Life Report
Question 2 – Comments on priority questions
4
Understand the frameworks of other
organisations – through forums or information
sessions similar to this Forum – where everyone says what they do.
Match organisations that have common
interests with one another around relevant outcome areas. Smaller companies may not
have as much government funding, but can still
play an important role in promoting wellbeing.
Smaller companies to use outcome measures
and report to higher ups, rather than relying on
‘output hours’.
How do we communicate between groups and
ensure we’re being efficient / not doubling up?
The backbone role is critical to this.
How can we increase the accessibility of public transport to all residents? How do we reduce the dependence on private motor vehicle travel to work?
How can housing affordability for purchasers and renters with moderate to low incomes be addressed?
How do we ensure the forecast increase in jobs growth is matched by an increase in the number of available workers?
Public transport is critical to older people, our
workforce and students – the whole spectrum
of our community. We need to increase the frequency of public transport services, promote
the Top Ryder and increase taxi subsidies.
Council to tap into Transport for NSW initiatives and work alongside the State Government, to
provide more parking around transport nodes,
and to provide more parking and improved access to transport for businesses.
The requirement for moderate to low income
households and rental housing should give particular focus to the needs of the ageing
population and people with a disability (eg
partnerships to build houses and purpose built houses).
A key part of our economic growth is increasing
the number of available workers. This depends on building infrastructure and improving public
transport services (eg to TAFE, Macquarie
University).
5
Continue to provide opportunities for discussion.
Prioritise between the goals.
Don’t limit thinking to what we think we can
influence now, but move to what we want most
to change for the future.
How can housing affordability for purchasers and renters with moderate to low incomes be addressed?
How can we encourage people to be active in conservation and reduce their own impact on local ecosystems?
Consider public / social housing as well as the availability of affordable student housing.
Bring developers to the discussion with
community organisations, government and
banks (housing finance).
Break the stigma around public housing.
City of Ryde: Our Quality of Life Forum 11
Table Question 1 – Opportunities for collaboration and
partnerships
Question 2 – Priority questions from Our Quality of
Life Report
Question 2 – Comments on priority questions
6
Have more meetings like this Forum / workshop
– which bring stakeholders together to identify common goals.
Identify existing stakeholder data. Review and
publicise updated information. Provide opportunities for stakeholders to identify their
main issues and how this links to their core
business.
Connect and involve the community including
residents and workforce.
How do we ensure that green spaces and leisure activities are accessible and suitable to promote the continued health of older people?
How can we assure levels of prosperity remain high? How can we secure the same high employment and education rates for all neighbourhoods and social groups?
How can we encourage people to be active in conservation and reduce their own impact on local ecosystems?
Get quick runs on the board – promote Ryde as
a healthy place to live and work, improve access
to green spaces and leisure (walkways, clean and inviting areas, host events so people know
about these spaces).
Run community education campaigns encouraging the community to use spaces /
facilities, hold activities within green space.
How can we improve our SEIFA rating? Capture data on employment growth. Promote education
and development pathways to meet
employment demands within the local area.
Identify education / development needs of
groups and individuals – and identify links to
providers.
Promote Ryde as an environmentally
sustainable and friendly place to live and work.
Promote organisations / neighbourhoods which have implemented environmental sustainability
programs within the residential and business
communities.
Promote environmentally sustainable services
and programs offered within the community.
12 City of Ryde: Our Quality of Life Forum
Table Question 1 – Opportunities for collaboration and
partnerships
Question 2 – Priority questions from Our Quality of
Life Report
Question 2 – Comments on priority questions
7
Get the right people together – we need a core group and champions to get the core group
moving. Cast the net wide, but use selection
criteria to identify the best fit.
Focus on identifiable outcomes.
A strategic implementation plan is required. This
should include be doable, and include interim goals, identifiable outcomes and reporting
measures.
What will be the housing demands of an older population, and of more lone person households? How will the available housing options accommodate predicted demographic changes?
What steps can be taken to encourage more people to adopt lifestyle choices that improve their health?
How can we increase the accessibility of public transport to all residents? How do we reduce the dependence on private motor vehicle travel to work?
How can we encourage community and business to have a smaller carbon footprint?
Affordable housing:
Developers should provide a % of housing in the form of affordable rental property (under
the National Rental Affordability Scheme).
Establish partnerships between Council and developers.
Planning laws should allow for higher density
residential development.
Public transport:
Local and externally based workers require
efficient and sustainable transport to work in Ryde businesses.
City of Ryde: Our Quality of Life Forum 13
3.3 Workshop conclusion
The Forum facilitator noted that the Our Quality of Life report would be made available on the My Place
website from next week – and an email link would be sent to all those who registered at today’s Forum. He
thanked all representatives of Council, presenters, and participants for their efforts in contributing to the success of the Forum.
He asked Forum participants whether they had learnt something new over the course of the half day session and whether they found participating in the Forum a valuable exercise. The majority of participants raised their
hand in response to both questions. Comments from participants included:
The open communication was excellent.
You’ve shared so many great ideas.
It takes Council’s focus to the next level.
There is real value in understanding how to measure impacts. Not for profits have been working through
many of the issues discussed today for years. It’s great to see Council and business are listening.
3.4 Close
Paul Graham thanked all participants, guests and Council Officers for their participation and contributions, on
behalf of Council. The workshop was formally closed at 2.10pm.
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Title
Creating Sustainable Communities
Lauren Cassar, Community Partnerships Manager, Sustainable Communities
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• 42 Shopping Centres - Value $5billion, $5.6 billion in sales per year • 70 Residential Developments – Value $23billion, 88,000 lots • 62 Retirement Villages - 7984 units • 21 Office properties – value $1.9bn
What does Stockland do?
• Contributing to and participating in communities is central to what we do.
• Stockland helps to create communities through our Residential, Commercial
Property and Retirement Living projects.
• A role in developing and sustaining them through considered design and the
approach we take to operating our assets.
• Community development and community involvement.
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Stockland Macquarie Park & North Ryde
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Sustainable Communities
Internet search
Project drive
through
Sales
Office
To Develop
• 3R’s structure - a commitment to consistent sustainability practices across
the businesses
• Minimum standards set across all 3 businesses – Built Infrastructure &
Soft Initiatives
• Green Star Communities
• Integrated Reporting
• Measuring Social Impact, Shared Value and quality of partnerships
• National partnership platform with set criteria
• Community Development plans for all assets and projects
• Sustainability integrated into Development Process
• Community Involvement
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Stockland Community Development
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Internet search
Project drive
through
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Office
To Develop
Integrated Reporting
• Annual Review 2012 – our first to combine financial, social and environmental
performance. • Our approach to sustainability is delivering
improved returns for investors. • International pilot led by the International
Integrated Reporting Committee (IIRC). • Participation in discussions with global
reporting leaders, learning from their experiences, reviewed our own stakeholder reporting framework.
Our full reporting suite for 2012: • Annual Review – strategy, corporate
governance, financial, social and environmental performance.
• Shareholder Review – a concise version of the Annual Review sent to all security holders. • Financial Report – a detailed account of our
FY12 financial performance. • Property Portfolio – details on each of the assets within our portfolio, updated every six months.
• Sustainability performance (online only) – in-depth annual sustainability performance, including detailed discussion on our material issues. •FY13 – Review outcomes – further enhance transparency and accessibility of reporting.
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Shared Value/Measurement
Internet search
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To Develop
• Working with CSI - Mapping
current partnerships to
understand inputs, outputs,
alignment to strategy and
outcomes achieved.
• SROI through Net Balance -
Typical Stockland retirement
village contribution of value
to residents, family and the
local community every year
= $2.9m
• Liveability study
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Stockland has developed a robust survey to measure Liveability in
our residential communities
Internet search
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Liveability Measurement
Tool
Collaboration
To Develop
External Internal
KPMG CR&S
Colmar Brunton CD Managers
Deakin University Project Teams
• Affordable Living
• Economic Prosperity
• Access & Connectivity
• Belonging & Identity
• Health & Wellbeing
• Governance & Engagement
50 Questions
Over 1,100 households responses across three states (to date)
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Our Findings confirm that investment in Community infrastructure
has a direct impact on resident personal wellbeing
Overall satisfaction with living in the community
Residents rate their personal wellbeing highly
• Personal wellbeing in Stockland communities is well
above the Australian average
• This has been driven by our approach to responsible
greenfield development and investment in the early
delivery of social infrastructure and community
development activity
• Results can vary depending on the level of investment
that can be provided at each community
Community assets that drive satisfaction & Wellbeing:
• Quality parks and green spaces
• A sense of belonging and identity
• Community events
• Access to amenity (shops, transport)
• Quality educational opportunities
• Landscaping and maintenance
Elements that impact adversely on Wellbeing
• Access to localised employment & adult education
• Lack of public transport options
• Diversity of recreational facilities
R255 G153 B0
R204 G204 B51
R0 G153 B204
R0 G102 B153
Stockland
PowerPoint colour
palette
RGB breakdown
R178 G178 B178
R51 G153 B51
R153 G51 B153
R255 G51 B51
Only 1 in 5 residents work within local area and most from home
To Develop
• Despite relatively low unemployment, 81% of residents work
more than 10km away from their home. With many who work
locally, working from home. Adequate technology is critical for
work from home (often supplementary h/hold income)
• This results in over 65% residents who commute greater than
30min (each way) with an average of 36mins. Around 30%
have a commute time over 45min.
• Satisfaction and well being is lowest for those with longest
commute time
Note: Work Locally is within 10km of home
36 mins average commute time
28 mins average commute time
36 mins average commute time
39 mins average commute time
35 mins average commute time
Commute times
Note: Work from home is having a home office
R255 G153 B0
R204 G204 B51
R0 G153 B204
R0 G102 B153
Stockland
PowerPoint colour
palette
RGB breakdown
R178 G178 B178
R51 G153 B51
R153 G51 B153
R255 G51 B51
Perception of accessibility to public transport is Poor
• Pre-Family residents are less satisfied with public transport access
• Mature Families are least likely to believe they will get where needed without problems
• Households with one vehicle obviously rely more on walking and public transport
Alternative forms of transport are limited
• A private car is the main form of transport for residents
• Communities are considered safe to walk and cycle
Public Transport options are limited
0 = strongly disagree, 10 = strongly agree
35% 29%
33%
34%
36%
63%
63%
Easy access to public transport
Easy and safe to walk
Easy and safe to cycle
Rated 0-3/10 Rated 4-7/10 Rated 8-10/10
R255 G153 B0
R204 G204 B51
R0 G153 B204
R0 G102 B153
Stockland
PowerPoint colour
palette
RGB breakdown
R178 G178 B178
R51 G153 B51
R153 G51 B153
R255 G51 B51
Opportunities for better quality secondary education options
• Quality education opportunities are a principle location
and satisfaction driver for Families
• Families with children aged 10-14 are less satisfied with
the accessibility of education indicating the need for
more local high schools.
• Around 2 in 5 residents feel there is no or inadequate
access to adult education services and training
Access to Education Services
R255 G153 B0
R204 G204 B51
R0 G153 B204
R0 G102 B153
Stockland
PowerPoint colour
palette
RGB breakdown
R178 G178 B178
R51 G153 B51
R153 G51 B153
R255 G51 B51
Recreational Assets: Parks and open spaces are very well utilised,
but there is a large demand for other recreational facilities.
To Develop
• Over 1/2 residents indicate there is no or
inadequate access to a swimming pool and
all 3 communities list swimming as the
activity they are most interested in
participating in.
• Parks and open spaces, supermarkets and
local shops are the facilities used most
regularly by residents.
Recreation Facilities Frequency of Use
Access to Recreational Facilities
R255 G153 B0
R204 G204 B51
R0 G153 B204
R0 G102 B153
Stockland
PowerPoint colour
palette
RGB breakdown
R178 G178 B178
R51 G153 B51
R153 G51 B153
R255 G51 B51
Summary
• Stockland invests to create Greenfield residential communities that deliver high levels of personal wellbeing and satisfaction
• However, additional Federal support is required to help councils and developers accelerate the delivery of:
• Local Area Employment
• Public Transport
• Educational Opportunities
• Diversity of Recreational Facilities