TQM Report on

Presented to:

Miss Uzma Raheem

Presented by:

Saniah Saleem (Q 09)

(Department of Management Sciences, BBA 7th)

Agenda

 1. Introduction of Federal Board of revenue Pakistan (FBR).

2. How to improve the Total Quality Management in FBR.

3. Total Quality Management Approach in FBR.

Introduction of Federal Board of revenue Pakistan (FBR)

The status of FBR as a revenue division was fix under the Ministry of Finance on (October 22, 1999).

The revenue division was away with in (January 1995) and FBR return back. The Revenue Division

continues to exist since from December 01, 1998.

FBR performed some major and very important duties, these are three type of taxes.

• Sales Tax• Income Tax (Inland Tax)

• Federal Exercise

A major component of FBR’s 2005 document on tax reform project was shift in organization design that led to a change in the organization structure of FBR from

Line Management to

How to improve the Total Quality Management in FBR

Financial perspective

The Federal Board of Revenue is hiring more employees every year and generate more than

revenues. The 2015-2016 target is 31101.5 billion that FBR will achieved.

Quality Management and Finance

Quality management is a long term process which takes a lot of efforts, time and money. Finance has very strong affiliation with quality programs and quality management system.

Ethical Perspective

They care the regular tax payer and FBR start the campaigns to create the awareness about the tax.

Time ManagementTime is the thing which is not returnable so we don't need to waste it, we need to invest less energy in gatherings and more on activities this would bring about expanding execution and quality since additional time will be spent on the process.

Investment in the Training

Employees much feel to change the attitude. Adopt the new working attitude .Employees will show

greater efficiency and commitment in delivering the goals and objectives of FBR in their day-to-day

work.

Staff Engagement

To engage staff with FBR unit vision, mission and values so that they can apply these in their day-to-day

work.

Awareness/Understanding

Build up profitability and quality objectives and attach them to motivating forces. Objectives can help your specialists remain entered, which can expand speed or dispense with mistakes.

Long Term Objectives

Through improved internal communication, the work force in FBR shall be able to internalize tax policy and feel sufficiently motivated to pursue organizational goals.

Internal Branding

Use of organizational colors of cobalt blue where possible. The logo is to be used on documents, reports, correspondence on file covers, as backdrop for briefings, media announcements and on-stage.

Attitude Change

Employees will display greater efficiency and commitment in delivering the goals and objectives of

FBR in their day-to-day work.

Ability

With the support of internal communication, FBR employees will strengthen their knowledge, skills and resources to perform with greater efficiency, integrity

Action

Employees will actively and proactively apply skills and resources on daily basis. This would

translate into FBR personnel tackling each document or request with a positivity tied to solutions

instead of demonstrating a ‘pass-the-buck’ attitude.