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PROJECT MANAGEMENT SOFTWAREMarch 2018

Powered by Methodology

CONTENTS46

Introduction

Defining Project Management Software

The Quadrant

Project Management FrontRunners Index

Runners Up

Methodology Basics

78

2842

FRONTRUNNERS9 Trello

10 Airtable

11 monday.com

12 Targetprocess

13 Toggl

14 Celoxis

15 Daylite

16 cammsproject

17 TeamGantt

18 Todoist

19 Redbooth

20 Streamtime

21 Wunderlist

22 Producteev

23 ActiveCollab

24 Freedcamp

25 RoboHead

26 actiTIME

27 FunctionFox

4M A R C H 2 0 1 8

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Project

Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Project Management FrontRunners graphic, the Capability axis starts at 3.20 and ends at 4.40, while the Value axis starts at 3.90 and ends at 4.80.

To be considered for the Project Management FrontRunners, a product needed a minimum of 25 user reviews, a minimum capability user rating score of 4.30 and a minimum value user rating score of 4.30. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

https://www.softwareadvice.com/project-management/#top-products

I N T R O D U C T I O N

5M A R C H 2 0 1 8

Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» UpperRight=Leaders:Leaders are all-around strong products. They offer the highest value and capability in that market.

» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

6M A R C H 2 0 1 8

Project Management software enables indi v iduals and teams to manage,

track and communicate about projects. Software Advice’s FrontRunners quadrant is focused on the North American Project Management market. We identify this set of core capabilities for the Project Management software category: taskmanagement,collaboration and projectplanning/scheduling, as well as at least one of the following: reporting/project tracking, time tracking and/or filesharing/documentmanagement. In addition, we identify several related features that organizations purchasing Project Management software may also need or wish to consider: resource management, portfolio management, budgeting, billing/invoicing, bug/issue tracking, idea management, requirements management and testing/QA management.

DEFINING PROJECT MANAGEMENT SOFTWARE

7M A R C H 2 0 1 8

THE QUADRANT

All products that qualify as FrontRunners are top performing

products in their market.

8M A R C H 2 0 1 8

PROJECT MANAGEMENT FRONTRUNNERS INDEX

9 Trello

10 Airtable

11 monday.com

12 Targetprocess

13 Toggl

14 Celoxis

15 Daylite

16 cammsproject

17 TeamGantt

18 Todoist

19 Redbooth

20 Streamtime

21 Wunderlist

22 Producteev

23 ActiveCollab

24 Freedcamp

25 RoboHead

26 actiTIME

27 FunctionFox

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDTRELLO

QUADRANT PLACEMENT: LEADERS

4.28 4.69

4.34 4.44

4.60 4.93

4.20 5.00

5.00 5.00

3.83 4.60

5.00 5.00

4.40

3.50

2.40

10


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDAIRTABLE


4.17 4.60

4.59 4.69

2.95 4.52

1.40 4.40

4.50 4.10

4.53 5.00

4.40 4.60

3.90

5.00

4.80

11


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDMONDAY.COM

QUADRANT PLACEMENT: PACESETTERS

4.37 4.24

4.60 4.65

3.70 3.83

4.20 4.30

3.20 5.00

4.58 1.00

4.30 4.20

4.70

5.00

4.30

12


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDTARGETPROCESS


4.20 4.38

4.37 4.45

4.25 4.32

5.00 5.00

3.50 4.90

3.80 1.00

5.00 5.00

4.50

3.10

2.60

13


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDTOGGL


3.81 4.67

4.47 4.58

2.55 4.77

2.60 4.70

2.50 4.80

3.78 5.00

4.70 4.70

4.10

3.60

2.70

14


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDCELOXIS


4.05 4.13

4.42 4.50

3.95 3.75

4.70 3.90

3.20 3.70

3.43 3.20

3.90 3.90

3.00

2.70

4.10

15


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDDAYLITE

QUADRANT PLACEMENT: MASTERS

3.67 4.50

4.58 4.67

2.05 4.33

1.40 4.20

2.70 4.50

3.48 4.50

4.20 4.30

3.70

2.50

3.50

16


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDCAMMSPROJECT


3.74 4.43

4.58 4.60

1.45 4.25

1.90 4.80

1.00 1.80

4.35 4.30

4.80 4.90

4.90

3.80

3.90

17


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDTEAMGANTT


3.76 4.40

4.57 4.70

1.95 4.10

2.60 4.60

1.30 4.00

3.95 2.40

4.60 4.50

2.70

3.50

5.00

18


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDTODOIST


3.96 4.17

4.55 4.59

3.00 3.75

1.40 3.70

4.60 3.50

3.73 4.00

3.70 3.80

4.20

4.00

3.00

19


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDREDBOOTH

QUADRANT PLACEMENT: CONTENDERS

3.70 4.31

4.41 4.42

2.80 4.20

1.40 4.90

4.20 1.90

3.20 3.90

4.90 4.80

4.00

2.90

1.00

20


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDSTREAMTIME


3.79 4.21

4.75 4.83

2.70 3.60

3.40 4.10

2.00 2.00

2.95 3.20

4.10 4.10

2.10

4.60

1.00

21


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDWUNDERLIST


3.88 4.11

4.41 4.53

3.10 3.70

1.90 3.40

4.30 3.70

3.58 4.90

3.40 3.40

5.00

3.60

2.30

22


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDPRODUCTEEV


3.70 4.21

4.55 4.49

2.15 3.93

1.10 4.50

3.20 1.00

3.55 4.80

4.50 4.40

1.00

4.30

4.40

23


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDACTIVECOLLAB


3.85 4.00

4.39 4.55

2.90 3.45

1.90 3.80

3.90 3.50

3.73 2.40

3.80 3.60

3.50

3.20

4.40

24


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDFREEDCAMP


3.71 3.96

4.48 4.63

2.45 3.28

2.60 3.50

2.30 2.50

3.43 3.20

3.50 3.50

2.10

3.90

4.20

25


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDROBOHEAD


3.59 4.08

4.41 4.53

1.80 3.63

2.60 4.30

1.00 1.40

3.73 3.20

4.30 4.30

5.00

2.70

2.90

26


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDACTITIME


3.58 3.97

4.69 4.66

2.95 3.28

4.20 3.60

1.70 2.70

1.98 2.40

3.60 3.70

1.00

2.30

1.00

27


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

M A R C H 2 0 1 8

FRONTRUNNERS SCORECARDFUNCTIONFOX


3.48 3.92

4.32 4.33

2.15 3.52

2.60 4.00

1.70 2.70

3.15 2.40

4.00 4.00

3.40

2.40

2.80

28M A R C H 2 0 1 8

ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

]project-open[

10,000ftInsights

10,000ftPlans

1time

2-planDesktop

24SevenOfficeProjectManagement

4cProjectManager

4castplus

5pm

99Joint

9teams

A1Tracker

Abtrac

AcceloProfService

AcceloProjectMgmt

AccountSight

Accruent

AceProject

Aconex

Actionspace

ActivityManagementSystemBTL

Acunote

ADIOSBusinessSuite

Admation

Adoddle

AdvancedMD

Agantty

AgencyInABox

Agilefant

AgilePad

Aha!

Aiveo

Allocable

Allocate

allthings

29M A R C H 2 0 1 8

RUNNERS UP

AnalyticsPlusProgramMgmt

AnalyticsSEO

Any.do

Apa

Apollo

AppoonIntelManager

AppsForOpsCoreApps

ApptivoProjectManagement

ArchiOffice

ARES PRISM

Asana

Assembla

AssignItToMe

AssistancePSASuite

AtlasCollaborationSuite

ATOMIZED

AutodeskPLM360

Autotask

Avaza

AxiomWorx

Axosoft

Azendoo

B2WTrack

Backlog

Barvas

Basecamp

BasicOnlineCRM

BeeCanvas

Beesy.me

BeeWits

BigTime

Bijingo

billage

BillQuick

Binfire

Bitbucket

Bitrix24

BlazedeskProjectManagement

BlueCamroo

bob

Bolste

Bontq

BoomrMobile

Box

bpm’onlinesales

Braid

Breeze

Bric

Brightpod

BrightWork

BRIX

BrownBootWorks

30M A R C H 2 0 1 8

RUNNERS UP

BST10

BubbleInnovator

Bugcutter

BugHerd

Bugzilla

BuilderTREND

BuildTools

BunkerApp

BuzzFlow

CA PPM

Caboh

Calendar24

Calendarscope

CANEAProject

Cascade

CaseCamp

Caspio

Casual

Central ERP

CentricSuites

CHAMPS

Chatwork

Checkvist

Clarizen

ClearBiz

CleopatraEnterprise

ClickUp

Clinked

Clockify

Cloud EPC

CMiC

Co:tunity

CobaltPM

Comidor

ComindwareBusinessApplicationPlatform

Commence

CommittedCost

CompliantiaTaskmanagement

ComplyGlobal

ComputerGuidance

Conceptboard

ConceptDrawPROJECT

ConceptShare

Confluence

Conrep

ContactOfficeOnlineCollaboration Suite

Convo

COR

CorasManage

Cores

CostGem

Craft

31M A R C H 2 0 1 8

RUNNERS UP

Crewmojo

CRMsoftwares.com

Crocagile

Cronforce

CubeAnywhere

DaptivPPM

DataStation Innovation Cloud

DelivAgent

DeltekAjera

DeltekMaconomy

DeltekProject&PortfolioManagement

DeltekTrafficLIVE

DeltekVision

DeskAway

DeskeraProjectManagement

DeskTime

DEXMA

Diigo

DiligentSuite

Do.com

DocMinder

DoInbound

Doit.im

Done

dotloop

Dovico

DreamTeam

Drinkle

DRIVEFX

Droplr

DropTask

Drum(ThisisDrum)

Drutas

DynaDo

Dynalist

EADOC

EagleSpace

EasyProject

EasyProjects

EasyRedmine

Easynote

EclipsePPM

eeedo

eLogger

EmpireSuite

enterProj

EPMLive

EQMSbyQualsys

eResourceScheduler

eSilentPARTNER

eStudio

Everhour

32M A R C H 2 0 1 8

RUNNERS UP

Evernote

ExactforProjectManagement

Exact Globe

ExcelProjectManagementTemplate

eXoPlatform

ExxpertApps

Eylean

FastTrackSchedule

Favro

FeatureMap

FengOffice

Field Automated CommunicationSystems

Fieldbook

FinancialForceProfessionalServicesAutomation(PSA)

FinancialForceProjectManagement

Float

Flow

FLOW-e

Flowdock

Flowingly

Flowlu

Fluix

FocusMeforOutlook

Forecast

Foundersuite

FOURSITE

FoxPlan

Freckle

FreshCheq

Freshdesk

FreshOffice

Ftopia

Function Point

FuturamoVisualTickets

G Suite

Gantter

Ganttic

GanttPro

GanttProject

Gatherspace

Geeekbot

Gemini

GenieBelt

GeniusProject

Getquantify

Gettick

GitHub

GitLab

Glasscubes

Glip

GlobiFlowforPodio

33M A R C H 2 0 1 8

RUNNERS UP

Gluu

Goalscape

Goalton

GoodDay

GoogleKeep

Goplan

Gravity

Gridle

GroupCamp

HacknPlan

Hansoft

HappyTodos

Harmony PSA

Harvest

HarvestForecast

HeadsUp

HelixALM

HelloFocus

Herogami

Hibox

Hightail

HippoHub

Hitask

Hive

HiveDesk

Hiver

Honey

HotGloo

HTML5VirtualClassroom

Hubstaff

HubworksSuite

Huddle

Hydra

Hygger

iBE.net

IBMMaximoasaService(MaaS)

IdeaScale

IDoneThis

IFSApplications

Igloo

Ignitur

iMeet

iMeet Central

in-STEPBLUE

InEightEstimate

InFocus

InLooxPM

inMotion

inQubatr

Insightly

InspirePlanner

Integrify

IntellectBPM

34M A R C H 2 0 1 8

RUNNERS UP

Intervals

Inteum

iPlan

IPM

Iris

IRISBusinessArchitect

iRise

ISETIA

iSpec

Issuetrak

iTaskX

ITMPlatform

Jama

JANUS

Jira Core

JiraSoftware

Job-Dox

JOBDONE

JobNimbus

Jolt

JonasEnterprise

JonasPremier

Journyx

Kaiten

KanbanTool

Kanbanchi

Kanbanery

KanbanFlow

Kanbanize

Kanvse

Kanzen

Karbon

KaseyaBMS

Keeptab

KendoManager

KeyedInProjects

Keyura

kintone

KPIFire

kpi.com

Krosswall

LeanKit

LessonsLearnedDatabase

LiquidPlanner

LivePlan

Loomio

LumoFlow

MagicProjects

ManageEngineServiceDeskPlus

ManagePlaces

ManagePro

MangoApps

MantisBT

35M A R C H 2 0 1 8

RUNNERS UP

Manuscript

MarketingProjectManagement

MARMIND

Mavenlink

MeetingKing

MeetingSphere

Meetnotes

Meisterplan

MeisterTask

MerlinProject

Methodologee

Metis

MiCollab

MicroFocusALM

MicroPlannerX-Pert

MicrosoftDynamics365

MicrosoftDynamicsGP

MicrosoftDynamicsNAV

MicrosoftDynamicsSL

MicrosoftOffice365

MicrosoftOneNote

MicrosoftProject

MicrosoftSharePoint

MicrosoftVisualStudio Online

MILEMATE!

MilestonesProfessional

MindGenius

MindManager

Mingdao.com

Mingle

MinuteDock

moon

MOOVIA

MvinePlatform

MyHours

MYCO Suite

Mydoma Studio

MyLifeOrganized

MyTask

myTask2do

NaturalInsight

NetPoint

NetSuite

NetSuite-ERP

NetSuiteOpenAir

NetSuiteSRP(ServiceResourcePlanning)

NewformaProjectCloud

NimbusNote

Nirvana

Noodle

Noosh

notasks.com

36M A R C H 2 0 1 8

RUNNERS UP

NQIOrchestra

NubiDo

Nutcache

Objectiveli

OdooProject

OfficeTimeline

OfficeMATimesheet

OmniFocus

OmniPlan

One2Team

OneDeskProductManagement

OneOps

onepointPROJECTS

OneSoftConnect

OneViewPPM

ONLYOFFICE

Onware

OpenProject

Opphound

Ops2Go

Optimy

OpusPro

Ora

Oracle ERP

OrangeScrum

Orgzit

Outplanr

OwnerInSiteConstructionProjectManagement

PageProofer

Panacea

PanteraProjectInsight

PaskrProjectManagementSuite

Paymo

PayPanther

PCS

Perform

PetalMDMedicalScheduling

Pie

PinPoint Document Management

Pipefy

PivotalTracker

PlanFirst

Planbox Innovate

PlanboxWork

PlanHammer

Planio

Planisware

PlanPlusOnline

Planship

PlanviewEnterprise

PlanviewPPMPro

37M A R C H 2 0 1 8

RUNNERS UP

PMRobot

PMWeb

Podio

Polydone

Powermemo

Powernoodle

PowerSteering

PPM Executive Command Center

PraestoAE

prevero

Primavera

PrimaveraP6EnterpriseProjectPortfolioManagement

Priooo

Priority Matrix

ProcessStreet

ProContractor

Procore

ProductPlan

ProgramLeader

Projecis

ProjectBoard

ProjectCloud

ProjectDocControl

ProjectDrive

PROJECT in a box

ProjectInsight

ProjectKaiser

ProjectKickStart

ProjectManagementSystem

ProjectNucleus

ProjectObjects

ProjectPlanningPro

ProjectReader

ProjectBoss

Projectlibre

ProjectManager.com

Projectmates

Projectplace

ProjectVision

ProjectWise

ProjektTing

ProjeQtOr

Proliance

PROMYS

ProofHub

ProProfs

ProTasker

Proto.io

ProWorkflow

Pulse

Pyrus

38M A R C H 2 0 1 8

RUNNERS UP

QAIassistIntegratedMethodology

qmsWrapper

QuickBase

QuickProject

QuickScrum

Quip

Quire

R-PAD

RationalPlan

Ravetree

RealtimeBoard

Redmine

RedmineUP

Relenta

RememberTheMilk

Replicon

ResourceGuru

Resourcr4-TIME

ResultMaps

RFPIO

Rindle

RISKTURN

Roadmunk

Roll

rowAMPS

Rukovoditel

runsimply

Ryver

SafranProject

Sage300ConstructionandRealEstate

SalesforceCommunityCloud

Samepage

Sandglaz

SAPBusinessByDesign

SAPBusinessOne

SAPStreamWork

Sapenta

SaviomEnterpriseResourceManagement

Schedullo

Scientrix

Sciforma

Scoro

SCRAIM

Screenful

Scrum Time

ScrumDo

Scrumwise

Sellsy

Sendtask

SensorSix

SERVUS

SharpCloud

39M A R C H 2 0 1 8

RUNNERS UP

SIMPLETASKS

Simplenote

SimplicitÃ¨Software

SimplyConfirm

Sinnaps

SixDisciplines

Skwish

Skyenterprise

Slack

Slope

SmartDataSolutions

smartQ

Smartsheet

Social Shared

SoffrontCRM

Solve CRM

SOPlanning

SpiraPlan

SpiraTeam

SpiraTest

SpitfireProjectManagementSystem

Springpad

SprintGround

Sprintly

StakePoint

Standuply

STARS

SteelBrickCPQ

StickynotesPM

StoriesOnBoard

Stride

StriveList

SuiteDash

SurveyBackOffice

SwiftALM

SwiftKanban

SymplePM

Synergist

SystemIntegratorProjectManagement

TACTICProject

Taiga

TALAIAOpenPPM

Tallium

Talygen

TaskManager

TaskManagerbyReflexis

TaskBiller

Taskle

TaskQue

TaskRay

Taskworld

Team

40M A R C H 2 0 1 8

RUNNERS UP

TeamClerk

TeamTaskTracker

Team.Do

TeamDynamixProjectPortfolioManagement(PPM)

teamfocus

TeamForge

TeamHeadquartersProjectManagement

Teamleader

TeamWave

Teamweek

TeamworkProjects

Tenrox PSA Solution

TenroxTimesheet

Textura

The Critical Path

TheLeanOffice

Things

TidyMarketer

TIEMCHART

Timble

Time Doctor

TimeCamp

TimeLogProjects

TimelyApp

Timepot

Timereaction

TImeSheetbyOfficeclip

TIMETRACKER

Todo

todo.vu

Toodledo

TouchBase-PPM

Trac

TrackerRMS

TrackerSuite.Net

TrackingTime

Trackolade

TrackRay

Tradify

Trigger

TriskellPPM

Triskellprojectportfoliomanagement(PPM)

Twproject

Ubirimi

UMT360

Unanet

UniPhi

Upwave

VersionOne

ViewpointForProjects

VINDOC

VIPTaskManager

VirtualProgramManagementOffice(vPMO)

VisionFlow

41M A R C H 2 0 1 8

RUNNERS UP

VisionProject

VistabyViewpoint

VisualPlanning

VivifyScrum

Volerro

Vorex

VPO

Vyew

W3BCRM

W3BProjectManagement

Way We Do

Web Schedule

Weekdone

WhiteSource

Widen Media Collective(DAM)

Wimi

WinWeb Cloud ERP

WiseCollab

witagile

WORK[etc]

Worka

Workamajig

Workboard

WorkBook

Workep

WorkflowMax

Workfront

WorkgroupsDaVinci

WorkOtter

WorkplacebyFacebook

WorkPuls

Worksection

Workstack

WorkStraight

WorkteamPlanner

WorkTrail

WorkView

Workzone

Wrike

Xledger

Yalla

Yammer

Yanomo

Yodiz

YouTrack

Zendone

ZenHub

Zenkit

ZenTao

ZilicusPM

ZohoNotebook

ZohoProjects

ZohoSprints

Zyncro

42M A R C H 2 0 1 8

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

http://www.softwareadvice.com/frontrunners-methodology/

M E T H O D O L O G Y B A S I C S

43M A R C H 2 0 1 8

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

44M A R C H 2 0 1 8

Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

https://www.softwareadvice.com/

https://www.softwareadvice.com/

https://www.capterra.com/

https://www.getapp.com/

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