project management foundations series course 103 - project stakeholder management
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Project Management FoundationsProject Management Foundations
Course 103 – Project Stakeholder ManagementCourse 103 – Project Stakeholder Management
Presented By: Think For A ChangePresented By: Think For A Change
© Think For A Change, LLC.© Think For A Change, LLC.
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Target Student Audience
Little to no experience with: Formal Project Management Concepts PMI Project Management Body of Knowledge Stakeholder Management Practices
Frustrated with: Poorly Organized Work Efforts Lack of Leadership in Project Efforts Negative Stakeholder Influence on Projects
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Course PM 103 – Project Stakeholder Management
Stakeholder IdentificationStakeholder Identification
Stakeholder Engagement PlanningStakeholder Engagement Planning
Stakeholder ManagementStakeholder Management
Stakeholder ControlStakeholder Control
Review What YouReview What You’’ve Learned!ve Learned!
Segment Segment OneOne
Segment Segment TwoTwo
QUIZQUIZ
Segment Segment ThreeThree
Segment Segment FourFour
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Stakeholder IdentificationStakeholder IdentificationSegment Segment OneOne
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Project Stakeholder Management
Introduction Identifying the people, groups or organizations that could impact
or be impacted by the project Gather and analyze stakeholder needs and expectations regarding
the project Develop management strategies for effectively and appropriately
engaging stakeholders in project status, decision-making and execution
Develop stakeholder communication plans and strategies Managing stakeholder conflicts of interests Facilitate stakeholder engagement and influence regarding
decision-making and day-to-day project activities
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Stakeholder Identification
Definition: “The process of identifying the people, groups or organizations
that could impact or be impacted by a decision, activity or outcome of the project; and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence and potential impact on project success.”1
1 © 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition; Page 390
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Stakeholder Identification
Stakeholder Identification Process Map Inputs
Project Charter Procurement Documents Organizational Environment & Cultural Factors Organizational Process & Document Assets
Tools & Techniques Stakeholder Analysis Subject Matter Expertise Meetings and Interviews
Outputs Stakeholder Roster/Register
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Stakeholder Engagement PlanningStakeholder Engagement PlanningSegment Segment TwoTwo
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Stakeholder Engagement Planning
Definition: “The process of developing appropriate management strategies
to effectively engage stakeholders throughout the project lifecycle, based on the analysis of their needs, interests and political impact on project success.”2
2 © 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition; Page 398
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Stakeholder Engagement Planning
Introduction Define strategy for:
Engaging with key project stakeholders based on their specific needs or requirements
Gathering support and leveraging positive political stakeholder impacts
Mitigating negative political stakeholder impacts Provide a clear, actionable plan to interact with project
stakeholders to support project interests Manage expectations Control competing interests and requests for change Establish effective communications
An iterative process that requires constant analysis to ensure appropriate stakeholders are engaged at appropriate times
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Stakeholder Engagement Planning
Stakeholder Engagement Planning Process Map Inputs
Project Management Plan Stakeholder Roster/Register Organizational environment/cultural factors Organizational process assets
Tools & Techniques Meetings Interviews Subject Matter Expertise Analytical tools and techniques
Outputs Stakeholder Management Plan Updated Communications Plan
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Stakeholder ManagementStakeholder ManagementSegment Segment ThreeThree
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Stakeholder Management
Definition: “The process of communicating and working with stakeholders
to meet their needs/expectations, address issues as they occur and foster appropriate stakeholder engagement in project activities through the project lifecycle”3
3 © 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition; Page 403
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Stakeholder Management
Introduction Increase support and minimize resistance from stakeholders
This is a key factor in project success or failure Engaging with stakeholders at appropriate project stages to obtain or
confirm commitment to the project’s success Managing stakeholder expectations through effective communication
and negotiation Addressing potential concerns that may become issues Anticipating future issues or risks Communicating the impact of key issues and the corresponding
resolution plans Ensuring that stakeholders clearly understand the project’s goals,
objectives and success criteria The ability of project stakeholders to influence project outcomes is much
higher at the beginning of the project, but do not dismiss or underestimate their ability to influence (directly or indirectly) the project’s outcome even in the later stages of the lifecycle.
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Stakeholder Management
Stakeholder Management Process Map Inputs
Stakeholder Management Plan Communications Plan Change Management Plan Change Log Organizational Process Assets
Tools & Techniques Communication Methods and Strategies Interpersonal Skills Management Skills Leadership Skills
Outputs Issue Log
May be part of a Risks-Assumptions-Issues-Decisions (RAID) Log Change Requests Project Management Plan Updates Project Documentation Updates Organization Process Asset Updates
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Stakeholder ControlStakeholder ControlSegment Segment FourFour
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Stakeholder Control
Definition: “The process of monitoring overall project stakeholder
relationships and adjusting strategies and plans for engaging stakeholders”4
4 © 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition; Page 408
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Stakeholder Control
Introduction Maintain or increase efficiency and effectiveness of stakeholder
engagement Respond to changes and influences (internal or external) Introduce any changes to the scope of project in an organized and
controlled manner
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Stakeholder Control
Stakeholder Control Process Map Inputs
Project Management Plan Issue Log Work Performance Data Project Status Project Documentation
Tools & Techniques Information Management Systems Project Management Systems Subject Matter Expertise Meetings and Interviews
Outputs Work Performance Information Change Requests Project Management Plan Updates Project Documentation Updates Organizational Process Asset Updates
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Project Stakeholder Management
Final Thoughts… Project Stakeholder Management is about:
Making sure you understand the people, groups or organizations that could have an impact on, or be impacted by, your project
Understanding the unique needs and expectations of each key stakeholder
Planning for managing and controlling the engagement and influence key stakeholders will have on your project’s decision-making and execution processes
Communicating effectively to key project stakeholders to ensure they have what they need to participate in the project
Leveraging stakeholders to assist in resolving conflicts, securing resources and mitigating issues
Steering the project through the confusing, and potentially damaging minefield of internal organizational politics
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Review What YouReview What You’’ve Learned!ve Learned!QUIZQUIZ
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Question 1:
What is the best way to solicit stakeholder needs?
Course 103 – Project Stakeholder Management
QUIZ
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Question 1:
What is the best way to solicit stakeholder needs?
Course 103 – Project Stakeholder Management
QUIZ
Answer:• Interviews
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Question 2:“The process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur and foster appropriate stakeholder engagement in project activities through the project lifecycle” is the definition of ______________?
Course 103 – Project Stakeholder Management
QUIZ
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Question 2:
“The process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur and foster appropriate stakeholder engagement in project activities through the project lifecycle” is the definition of ______________?
Course 103 – Project Stakeholder Management
QUIZ
Answer:• Stakeholder Management
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Question 3:
True or False.
The key output of Stakeholder Identification is the Stakeholder Roster/Register
Course 103 – Project Stakeholder Management
QUIZ
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Question 3:
True or False.
The key output of Stakeholder Identification is the Stakeholder Roster/Register
Course 103 – Project Stakeholder Management
QUIZ
Answer:• True
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Question 4:
With respect to stakeholder management, what is the key factor in project success or failure?
Course 103 – Project Stakeholder Management
QUIZ
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Question 4:
With respect to stakeholder management, what is the key factor in project success or failure?
Course 103 – Project Stakeholder Management
QUIZ
Answer:• Increased support and
minimized resistance from key stakeholders
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Question 5:
In which project stakeholder stage would you likely be responding to changes and/or internal or external influences?
IdentificationEngagement PlanningManagementControl
Course 103 – Project Stakeholder Management
QUIZ
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Question 5:
In which project stakeholder stage would you likely be responding to changes and/or internal or external influences?
IdentificationEngagement PlanningManagementControl
Course 103 – Project Stakeholder Management
QUIZ
Answer:• Control
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CONGRATULATIONS!CONGRATULATIONS!
You have successfully completed:You have successfully completed:
Project Management FoundationsProject Management FoundationsCourse 103 – Project Stakeholder ManagementCourse 103 – Project Stakeholder Management
PRESENTED BY:PRESENTED BY:Think For A Change, LLC.Think For A Change, LLC.
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Please visit: Please visit: http://www.thinkforachange.com
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