project management consulting, training, and toolkits | refinem … · 2016-03-02 · project...
TRANSCRIPT
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Advanced Techniques In Project Management Part 1: Technical Skills
NK Shrivastava, PMP, RMP, ACP, CSM, SPCCEO/Consultant/Agile Coach - RefineM
www.RefineM.com
Agenda1. WhatisVirtualLunch&Learn2. YourExpectationsfromthisWebinar3. Introduction– Myself4. AdvancedTechniques inProjectManagement
Part1:TechnicalSkills
5. UpcomingLearningOpportunities fromRefineM6. Howtoget1PDUforthisWebinar?7. RewardingOurStarAttendees8. Q&A
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RefineM’s Virtual Lunch & LearnThisisamonthlywebinardeliveredduringthelunchhourinthefirstweek(Wednesdays)ofeverymonth.
It’sdesignedtohelpyoulearnwhileyoueatlunch,providingarelaxedenvironmenttoenhanceyourexperience.
ThemonthlywebinarswillcoveravarietyofProjectManagement/Agiletopics.
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Your Expectations
What are your expectations from this webinar?
Why are you here today?
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NK Shrivastava, PMP, RMP, ACP, CSM, SPC
∗ CEO/Consultant sinceDec2011∗ AgileCoaching/Adoption∗ ProjectManagement/ ProcessImprovement
ConsultingandTraining∗ ProjectManagementToolkits(forPMs,Executives
andAgilePractitioners)
Helping organizations turn their project management capability into a competitive advantage
Myprofessionaljourneyb/fRefineM ∗ 20+yearsofSuccessfulProject Leadership∗ Led100sofprojectsofallsizes,successfully∗ Recoveredmanyprojects,savedmillionsof$∗ Implementednumerousprocess
improvements∗ Coached/mentored100sofPMs,andsome
executives∗ BoardMember– SWMOPMIChapter(2008-
2014)
Advanced Techniques In Project Management
Part 1: Technical Skills§ OverviewofAdvancedTechniques§ WhoCanUseTheseTechniques?
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∗ Howdoprojectmanagersovercomeplateaus?
∗ Whatcantheyfocusontobemosteffective?
∗ Howcantheycontinuetomeetdemands oftheirjob?
Learnadvancedtechnicalandleadershipskills
Overview of Adv. Techniques
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Advanced Skills
TechnicalSkills LeadershipSkills1. AdvancedStakeholderManagement 1. DevelopingClarity
2. AdvancedScopeandChangeManagement 2. InspiringandMotivating
3. PerformanceMeasurementUsingEVM 3. CommunicatingEffectively
4. AdvancedRiskManagement 4. BuildingRelationships
5. DevelopingOthers
6. ManagingStressonProjects
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∗ Projectmanagerswhohavesomeexperience
∗ Theymayormaynothaveacertificationsuch asPMP®
∗ PMOLeads/Directors
∗ Projectmanagerslooking totakeonaleadershiprole
Who Can Use These Techniques?
Advanced Technical Skills
§ AdvancedStakeholderManagement- NPS§ AdvancedScope/ChangeManagement- RTM§ PerformanceMeasurement - EVM§ AdvancedRiskManagement- ContingencyReserve
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Advanced Stakeholder Management
§ OverviewofStakeholderManagement§ UsingNetPromoterScore(NPS)
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∗ EffectivestakeholdermanagementhelpsPMwinsupport
∗ Ineffective/nostakeholdermanagement:ü Causes communicationgaps/thingsslippingthroughcracksü Cancausestakeholderstobecomebarriers
∗ ManyPMsalreadydosomestakeholdermanagementü Stakeholderregisterandinfluence/interestgridü Stakeholderengagementmatrix(current,desiredlevels)
Howtogobeyond?
Stakeholder Management
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∗ NPSisacustomerloyaltymetric∗ NPSisbasedononequestion:
ü “Howstronglywillyourecommendusonascaleof1-10?”ü Thosescoring9-10arepromotersü 7-8arepassives/neutralsü 0-6aredetractors
Use Net Promoter Score (NPS)
[email protected]:https://en.wikipedia.org/wiki/Net_Promoter
Howdoyouapplythistoimprovestakeholderengagement?
Howaboutdoingasmallexercise?
Advanced Scope and Change Management
§ OverviewofScope/ChangeManagement§ RequirementsTraceabilityMatrix
§ Example
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∗ Scope/changemanagement iscriticaltoprojectsuccess
∗ Scopecreepcancause:ü Delaysü Costoverrunsü Customer dissatisfaction
∗ Basicscopeandchangemanagement startswith:ü WBSü Changecontrol system
Howtogobeyond?
Overview of Scope/Change Mgmt
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∗ Usedtotracerequirementsbacktotheirsource
∗ Cantierequirementsto:ü Businessandprojectobjectivesü Deliverablesü TestcasesüManyothers
∗ Benefitsprojectmanagersby:ü Bettertrackingofrequirementstomakesuretheygetcompletedü Betterintegrationofrequirementswithbusinessvalue
Requirements Traceability Matrix
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RTM Example
Project XYZ - Requirement Traceability Matrix (RTM)Id Requirements Deliverables Project Lead Estimated
Duration (Weeks)
Estimated Real Effort (Hours)
Date WBS Created
Date Schedule/MPP Created
Date Code Complete
Date Testing Complete
Date In Production
1 Requirements Set1
2 Requirements Set2
3 Requirements Set3
Performance Measurement Using Earned Value Management (EVM)
§ WhyUseEVM?§ EVMExample§ EVMMetrics
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∗ EVMisatoolthatmakesprojectmanagerspowerfulü Combinesscope,time,costmanagementinonemetric
∗ Canbesetupwiththefollowing:ü Valueofplannedwork(PV)ü Actualcostsincurred(AC)ü RulesforcalculatingEarnedValue(EV)
∗ Helpsprojectmanagers:ü Integratescope,schedule,andresourcesü Objectivelymeasureprojectperformanceü Effectivelyforecastfutureoutcomes
Why Use EVM?
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EVM Example
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EVM Formulas∗ Variances- apositive#isbetter
ü AlwaysinvolvesEVminussomethingü ScheduleVariance(SV)=EV-PV ü CostVariance(CV) =EV-AC
∗ PerformanceIndices– a#morethan1isbetterü AlwaysinvolvesEVdividedbysomethingü SchedulePerformanceIndex(SPI)=EV/PV
• Foreachdayspent,howmuchisprojectearning?
ü CostPerformanceIndex(CPI)=EV/AC• Foreachdollarspent,howmuchisprojectearning?
Source: PMI’s Practice Standard for Earned Value Management (Second Edition), 2011, Project Management Ins titute.
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EVM Metrics for Past PerformanceMetric Description
Planned Value(PV) Valueplannedforworktobeperformed
EarnedValue(EV) Valueearned forworkperformed
ActualCost(AC) Cost ofworkperformed
CostVariance(CV) Differencebetweenearnedvalue, actual cost
CostPerformanceIndex(CPI) Valueearned perdollarspent
ScheduleVariance(SV) Differencebetweenplanned, earnedvalue
SchedulePerformanceIndex(SPI) Valueearnedperdayspent
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EVM Exercise
Activity % Complete Cost
Side1 100% 1200
Side2 100% 1000
Side3 75% 750
Side4 50% 500
Side5 0% 0
Side6 0% 0
YouaretheProjectManagerforasmallproject.Youneedtobuild astructurewith6sidesin6days.Eachside shouldcost$1000.00.Todayistheendofday3.
Thefollowing isanextractfromtheSiteManager’sReport.
Solvethefollowing:
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Parameter Calculation Result
PVEVACBACCVCPISVSPI
EVMExerciseAnswers
$1,000 + $1,000 + $1,000 $3,000$1,000 + $1,000 + $750 + $500 $3,250$1,200 + $1,000 + $750 + $500 $3,450
$1,000 + $1,000 + $1,000 + $1,000 + $1,000 + $1,000 $6,000$3,250 - $3,450 ($200)$3,250 / $3,450 .94$3,250 - $3,000 $250$3,250 / $3,000 1.08
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Advanced Risk Management§ OverviewofRiskManagement§ BasicQuantitativeAnalysis§ RiskContingencyReserve
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∗ Riskmanagement iscriticaltoprojectsuccess
∗ Withoutit,projectmanagerscanexpect:ü Lotofsurprisesand“ohno”momentsduetothingsmissedü CostlydelaysandoverrunsüMissedopportunities
∗ Basicriskmanagement startswith:ü Riskregisterü Identifyingresponsestrategiesü Basicqualitativeanalysis
Howtogobeyond?
Overview of Risk Management
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∗ ExpectedMonetaryValue(EMV)isoneexampleü Probabilityofriskoccurrencetimesimpactofoccurrence
∗ Example:Computersgodown,costis$5,000toreplace.ü Theprobabilityofcomputersgoingdownis20%üWhatistheEMV?ü EMV=$5,000x20%=$1,000
∗ BenefitsofEMVü Exposetherealimpactofariskü Setupriskcontingencyreserve
Basic Quantitative Analysis
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∗ Timeorcostsetasidetomanageidentified risks
∗ ContingencyReservecovers“knownunknowns”
∗ BenefitsofContingencyReserveü Improvespredictabilityofoutcomesü Effectivecommunicationtoolforrisks
Risk Contingency Reserve
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Risk Impact on the Project
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∗ MasterthefollowingtoovercomeyourPMplateau
Conclusion
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∗ Nextmonthwewilldiscuss stakeholdermanagement
∗ Inthemeantime,findwaystopracticetheskills
∗ Regularpracticewillhelp youdeveloptheseskills
Withtheseskillsyoucanmanageanyproject
Evenalargeandcomplexproject
What’s next?
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Please visit https://refinem.com/training/ for more details.
More Training Opportunities From RefineM
Training Title Springfield Kansas City St. Louis Instructor-Led Online
Tips/TricksforStakeholderEngagement Mar14
First-TimeManager Mar16 Mar30 Jun01
LeadershipSkillsforProjectManagers Mar17 Mar31 Jun02
Adv.TechniquesinRiskManagement Mar21
IsQualityReally Important? Mar23 May02 Apr07
Lean 101 Mar30 May03 Apr08
ChangeManagement Apr04 May04 Apr09
AgileFundamentals/Agile101 Apr07 May04-05 Apr04-05
PMI-ACP®ExamPrep May04-06
PMP®ExamPrep May09-12
Risk ManagementforProjects Nov14 Jun01
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We also offer customized trainings, On-site & Virtual
Topics include ∗ Agile, ∗ Project Management, ∗ Process Improvement, ∗ Leadership and ∗ PMI & SAFe Certifications.
RefineM Customized Training
More info at https://refinem.com/training/
Contact us at [email protected]
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∗ Adv.TechniquesInPM:StakeholderManagementüHowdoyougobeyondstakeholdermanagementbasics?üHowcanyoumaximizestakeholdercommunication?
∗ Wednesday,April6,12:00-1:00PMCentral
RegisterToday- Don’twaitforthelastMinute
Next Lunch and Learn
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∗ PDU Category – B, Continuing Education∗ Program Title – Webinar on “Advanced Techniques in
Project Management Part 1: Technical Skills”∗ Talent Triangle – 1.00 Technical ∗ Date Started – Today’s date∗ Date Completed – Today’s date∗ Hours Completed – 1.00∗ Provider
ü Name – RefineMü Phone # 417-763-6762ü Email – [email protected]
∗ PDUs Claimed – 1.00 Technical
How to Claim 1 PDU for this Webinar?
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Rewarding Our Star Attendees
∗ Anyonewhoattends3LunchandLearnWebinarsinarowisaStarAttendeeandiseligibleforaprizedrawingfora$10Amazongiftcard.
There are no Star Attendees this month.Stay tuned for our next drawing in April.
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__________________________________________________________________
NK Shrivastava, MBA, PMP, RMP, ACP, CSM, SPCCEO/Consultant, RefineMNixa, MO 65714, [email protected], www.refinem.com
http://www.linkedin.com/in/nkshrivastava @jujustrightpm
Questions?