project management and the sustainability of organizations from the knowledge management perspective

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PROJECT MANAGEMENT AND THE SUSTAINABILITY OF ORGANIZATIONS FROM THE KNOWLEDGE MANAGEMENT PERSPECTIVE Prof. Helio Ferenhof, MBA, PMP, ITIL [email protected] Prof. Rafael Jappur, M. Eng. [email protected] Prof. Fernando A. Forcellini, Dr. [email protected] Prof. Gregório R. Varvakis, PhD. [email protected]

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Page 1: Project Management And The Sustainability Of Organizations From The Knowledge Management Perspective

PROJECT MANAGEMENT AND THE SUSTAINABILITY OF ORGANIZATIONS FROM THE KNOWLEDGE MANAGEMENT PERSPECTIVE

Prof. Helio Ferenhof, MBA, PMP, ITIL [email protected]

Prof. Rafael Jappur, M. [email protected]

Prof. Fernando A. Forcellini, [email protected]

Prof. Gregório R. Varvakis, [email protected]

Page 2: Project Management And The Sustainability Of Organizations From The Knowledge Management Perspective

1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 2/20

Helio Ferenhof, MBA, PMP, ITIL • Bachelor in Computer Science;• MBA in E-Business FGV / RJ;• Certified as PMP, Project Manager Professional by PMI;• Certified, ITIL Foundations Certificate by EXIM;• Master (in progress) in Engineering and Knowledge Management – UFSC;• Researcher at the Center for Sustainability Management NGS – UFSC;• Researcher at the Center for Research and Extension of SENAC Santa Catarina;• Founder and director of IGCI - Institute of Knowledge Management and Innovation, a

consultancy and training in Knowledge Management, Innovation and project management;

• Has over 15 years of experience in multinational companies and reputed consulting companies;

• Expert in DB2 database, Postgres and MySql.• Linux Administrator;• Professor of the College in Management of Technology and Information Technology

(TGTI) SENAC / SC;• Professor of Post-Graduate in Project Management of SENAC / SC;• Professor of Post-Graduate in Graduate in Information Security of SENAC / SC;• Professor of Post-Graduate in Project Management & IT UNESA / SC;• Member of PMI, register at Chapters: PMI RJ and PMISC;• Has participated in many projects in several areas in companies of all sizes like Vale

do Rio Doce, Embratel, Catho Group, Essilor, MSA, among others;

Page 3: Project Management And The Sustainability Of Organizations From The Knowledge Management Perspective

1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 3/20

1. Introduction2. Objective3. Method4. Development5. Results6. Concluding Remarks

Presentation Topics

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 4/20

• This study pretends to identify the interrelationships of the topics project management and sustainability of organizations, with the lens of analysis to knowledge management (KM).

1. Introduction

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 5/20

Was to answer the guiding question: Is there inter-relationship between project management and organizational sustainability from the viewpoint of knowledge management?

From there, began a systematic search in the chosen database.

2. Objective

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 6/20

3. Method

How-to?

Systematic ReviewReview evidence of one clearly formulated question using explicit and systematic methods to identify, select and critically previous relevant research, extracting and analyzing data studies from these revision.

(NHS Centre for Reviews and Dissemination. Undertaking  Systematic  Reviews  of  Research  on  Effectiveness University of New York, 2001)

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 7/20

3. Method

(Jackson, N. et al. Unit One: Background to Systematic Reviews. In: Handbook - Systematic review of health promotion and  public  health interventions.  National  Institute  of  Public  Health.  2004.

Disponível em http://www.ph.cochrane.org/Files/Website%20Documents/Unit_One.pdf.)

Advantages of Systematic Review

• Reduces bias (s) of author (s);

• It is replicable;

• Can be updated;

• Identifies gaps in the research field;

• Gives reliable basis for decision making.

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 8/20

3. MethodSearch proceedings

Database: SCOPUS

As filters having the following descriptors: 1) "Knowledge Management", 2) sustainable, 3) "Project Management ”;

Selection of articles containing or title, or abstract, or keywords in the article, the keyword search.

Search by document type article.

Resulting in the following search / query: TITLE-ABS-KEY("Knowledge Management")) AND ((sustainable)) AND ("project management") AND DOCTYPE(ar),

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 9/20

The Sustainability and Organizational Knowledge However the concept of sustainable development was broadly disseminated since the Brundtland Report, 1987 (in preparation for Eco-Rio-92), the World Commission on Environment and Development, when he received the following definition: Development that meets the needs of present without compromising the ability of future generations to meet their own needs [6].

4. Development

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 10/20

To understand the complexity related to sustainability the WBCSD (World Business Council for Sustainable Development), defined the concept of sustainable development in the organizational world by how to achieve balance between the three dimensions (Triple Bottom Line) that drive organizational sustainability, which are: the economic, the environmental and social [7].

4. Development

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 11/20

Thus, sustainability is a concept still under construction, in view of their magnitude and complexity of the issue because it involves also the most diverse interests of different social groups, rather than a global consciousness of mankind, as a component of an ecosystem global threat.

4. Development

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 12/20

Sustainability can be improved when the dimensions of economic, environmental and social, when it forge the knowledge base in a sustainable way, been managed based on knowledge management [20] [22].

4. Development

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 13/20

In this manner, considering the turbulent environment of today, according Carrion et al. [9], organizations are looking to improve their processes and products, from knowledge. Knowledge, according to Davenport & Prusak and Terra [10, 11], is the most valuable asset that an organization may have. For Syed [12], knowledge is an unlimited resource to achieve the organizations evaluates, organize and implement.

4. Development

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 14/20

Knowledge Management based on Best Practices of Project Management: The Foundation for Sustainability

Corroborating with this idea of the necessity of knowledge management together with project management to leverage sustainability, Bartezzaghi, Corso and Verganti [29] reported that innovative processes and products become more frequent and strategically relevant, competitiveness in the long term forces companies to exploit synergies and learning between projects. In fact, dominate the whole process of creation, dissemination and application of knowledge is the basis for the creation and continuous improvement of capacity for product development.

Learning through sequences of unique innovations, however, is neither simple nor natural, and requires appropriate mechanisms for clearance. Being a key point for the union of KM with PM.

4. Development

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 15/20

5. ResultsResulting in 70 publications:

of sustainability, knowledge

and project

management.

Figure 1 – Number of publications x concentration area.Fonte: Scopus database.

Engineering

Business, Management and Accounting

Computer Science

Social Science

Decision Sciences

0 5 10 15 20 25 30 35 40

36

34

12

12

10

Number of publications

Scie

ntific

Are

a

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1ST INTERNATIONAL CONFERENCE ON SUSTAINABLE INTELLIGENT MANUFACTURING Leiria, Portugal, June 28-july 1, 2011

© Prof. Helio Ferenhof, MBA, PMP, ITIL 16/20

5. Results

2010

2009

2008

2007

2006

2005

2004

2003

2002

1998

0 2 4 6 8 10 12 14 16

4

15

16

6

9

8

5

3

3

1

Raitio of puplications

Year

s

Figure 2 – Number of Publications x Year.Source: Scopus database.

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© Prof. Helio Ferenhof, MBA, PMP, ITIL 17/20

6. Concluding Remarks

• The results of the systematic review indicate that KM and PM with a focus on organizational sustainability provides sustainable competitive advantages, both in the economic and socio-environmental.

• Still, the theoretical point that the PM and organizational

sustainability in the view of KM is a fundamental condition for the continuous improvement are generated in a systematic way, leading to innovation and greater competitiveness.

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© Prof. Helio Ferenhof, MBA, PMP, ITIL 18/20

• Further analysis is suggested emphasizing practical issues concerning the relationship of sustainability to the processes of the PM with the support of KM processes. This new work would complement the information provided in this research with the information derived from practical case studies.

6. Concluding Remarks

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© Prof. Helio Ferenhof, MBA, PMP, ITIL 19/20

[6] WECD (World Commission on Environment d Development). Our Common Future. New York, Oxford University Press, 1987.[7] Holliday, C.; Schmidheiny, S; Watts, P. Cumprindo o prometido: casos de sucesso de desenvolvimento sustentável. Rio de Janeiro: Campos, 2002. [20] Carrion, Gabariel Cepeda. Competitive Advantage of Knowledge Management. In Encyclopedia of knowledge management. Idea Group Reference P. 34 – 43, 2006.[22] Sharkie, Rob. Knowledge creation and its place in the development of sustainable competitive advantage. Journal of Knowledge Management. 7, 1, p. 20-31, 2003.[9] Carrion, Gabariel Cepeda; Gonzalez, Jose Luis Galan; Leal, Antonio. Identifying key knowledge area in the professional services industry: a case study. Journal of Knowledge Management; 8, 6, p. 131-150, 2004. Disponível em: <www.elsevier.com>. Acesso em: 08 aug., 2009. [10] Davenport, T. H; Prusak, Laurence. Conhecimento empresarial: como as organizações gerenciam o seu capital intelectual. Rio de Janeiro: Campus: 1998.[11] Terra, C. C. – Gestão do conhecimento: o grande desafio empresarial. São Paulo: Negócio Editora, 2000.[12] Syed Z., knowledge management: an emerging discipline. Journal of Knowledge Management. 1, 1, 1997.[29] Bartezzaghi, E.; Corso, M.; Verganti, R. Continuous improvement and inter-project learning in new product development. International Journal of Technology Management, v. 14, n. 1, p. 116-138, 1997. ISSN 02675730

References:

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© Prof. Helio Ferenhof, MBA, PMP, ITIL 20/20

ObrigadoNada é mais difícil, e por isso mais precioso, do que ser capaz de decidir.(Napoleão) O segredo de progredir é começar. O segredo de começar é dividir as tarefas árduas e complicadas em tarefas pequenas e fáceis de executar, e depois começar pela primeira.(Mark Twain)

Força de ânimo e coragem na adversidade servem, para conquistar o êxito, mais do que um exército.(John Dryden, poeta britânico)