project communication management
TRANSCRIPT
presentation on:
Project Communications Management
PREPARED BY: SUPERVISED BY: OUMAIMA NAJJAH ELIDRISSI MR,ZAKHIR YOUNESS JABBAR
Plan Introduction Importance of Communications Management Def. Project Communication Management Plan comm. - Tools & Techniques Problems in Requirements Analysis Manage Communications Control Communications Conclusion
Introduction
“Project mangers spend most of their time (about 90%) communicating with team members and other project stakeholders — internal or external to the organization”.
Importance of Communications Management
The project manager should effectively and efficiently communicate with stakeholders.
Managing communications is very vital for any project. A failure in communication can have a negative impact on the
project.
Importance of Communications Management
The project manager uses a variety of communication methods to share information among stakeholders. He/she should decide what, how, and when to use each communication method.
Project Communication Management
Is the processes that are required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information.
Various forms of communicationForm of
CommunicationCharacteristics Examples
Written Formal Precise Transmitted through the medium of
correspondence
Project charter, scope statement, project plan, WBS, project status
Complex issues Contract related communications Memos
Written Informal Email, notes, letters, etc. Regular communication with team
members
Oral Formal
High degree of flexibility Use the medium of personal contact,
group meetings, or telephone
Presentations, speeches Negotiations
Oral Informal Conversation with team members Project meetings Break-room or war-room conversations
Non-verbal Communication About 55% of total communication Facial expressions, hand movements, tone of voice while speaking, etc.
Plan communications management
Mostly performed during the early stages of the project, i.e., during developing project management plan.
Is linked with enterprise environmental factors, because project’s organizational structure impacts the project’s communication requirements.
The results of this process should be reviewed regularly throughout the project and revised as needed to ensure continued applicability.
The project Kick-Off Meeting is held at the end of the project-planning phase.
Communications management plan
Plan comm. - Tools & Techniques
Plan comm. - Tools & Techniques
Push communication Pull communication Interactive communication
Plan comm. - Tools & Techniques
Problems in Requirements Analysis
Analyst have difficulties: In getting pertinent (appropriate) information Handling large and complex problems Accommodating changes
Example of communication plan Project name: Redevelopment Project (ref: db61001)
Stakeholder group Area of interest Information requirements Information provider Method of communication Frequency
Senate and Chancellor’s office
Senior Management Board
Progress to cost and budget advance notice of problems. Achievement of benefits.
Highlight reports and exception reports. Project Manager At monthly committee meetings.Monthly or as required for escalations
External Relations Office/Communications Office
Benefits to University and impact on community
High level information regarding the master plan and progress. Details of and involvement in consultation planning and communication planning.
Project Office and Project Manager At meetings and via email. Bi-weekly and as
required.
Business and enterprise Benefits to University and impact enterprise
High level information regarding the master plan and progress. Project Manager To Director via Senior
Management Board meetings. Monthly
Manage Communications
Control Communications