project communication
TRANSCRIPT
Project Communication
- deal with it or die trying!
Activity 1
What is COMMUNICATION ?
Source based on the Polish version: P. Kotler, Marketing. Komunikacja, Warszawa 1999, p.545
COMMUNICATION
Two-way process of reaching mutual
understanding, in which participants not
only exchange (encode-decode)
information, news, ideas and feelings but
also create and share meaning.
In business, it is a key function of management - an organization cannot operate
without communication between levels, departments and employees.
Source: businessdictionary.com
Formula for number of communication channelsr = (n(n-1))/2
r - number of communication channelsn - number of people
Source:https://www.project-management-prepcast.com/index.php/freetry-it/free-pmp-tips/pmp-exam-tips/333-pmp-exam-tip-why-do-we-need-the-communications-channels-formula
10%
30%
60%
BODY LANGUAGETONE OF VOICEWORDS
COMMUNICATION
Source: Stephen Covey „7 habits of highly effective people”
Why COMMUNICATION is so important?
COMMUNICATION is central to
the completion of any project
The larger the project, the more communication becomes a CHALLENGE.
90% of a project manager’s job is
COMMUNICATION
Source: Katarzyna Żbikowska „Komunikacja biznesowa oczami kierownika projektu”
HOW
do we communicate?
Source: Encyklopedia Zarządzania
HORIZONTALbetween people, divisions, departments or units within the same level of organizational hierarchy
DIRECTIONS OF COMMUNICATION
BOTTOM-UPemployees -> managers and senior managers
TOP-DOWNsenior managers and managers -> other employees
Source: Encyklopedia Zarządzania
WRITTENnotes, letters, emails, newsletters, texts, IM, memos, minutes of meetings
NON-VERBAL
body language, tone of voice,
intonation, facial expression, eye
contact
WAYS OF COMMUNICATION
VERBAL
face 2 face meetings, phone
conversations, discussions,
gossips
BARRIERS to effective
communication
Source: Encyklopedia Zarządzania
different perception
language differences
cultural differences
emotionsnoise
BARRIERS TO EFFECTIVE COMMUNICATION
Activity 2
How to remove BARRIERS to
effective communication?
Activity 3
TAKE aways
Credits:
Slide 1 http://www.flickr.com/photos/95012188@N02/9663955007/Slide 2 http://www.flickr.com/photos/sandeepachetan/10064489096/in/photostream/Slide 3 http://www.flickr.com/photos/sandeepachetan/9607435251/in/photostream/Slide 9 http://www.flickr.com/photos/44373968@N00/2565606353/ Slide 10 http://www.flickr.com/photos/71753457@N00/2490975442 Slide 11 http://www.flickr.com/photos/sandeepachetan/10070961835/in/photostream/Slide 12 http://www.flickr.com/photos/citrixonline/6819367604/in/photostream/Slide 15 http://www.flickr.com/photos/53552950@N00/2379078919/Slide 18 https://www.flickr.com/photos/65315936@N00/5511409574/Slide 20 http://www.flickr.com/photos/45409431@N00/12185501694/Slide 21 Private collection
