PRESENTATION

MINIMIZING PROBLEMS IN HANDLING CHECK-IN PROCESS

FOR INDIVIDUAL GUESTWITH RESERVATION

BY : SUTINI,S.PdSMKN 2 CIREBON

Warm, Comforting and Connecting Resort Hotel

To improve and elaborate the skill and knowledge in minimizing problem in handling check-in process for individual guest with reservation

WHY I CHOOSE THIS TOPIC?

HANDLING CHECK-IN PROCESS FOR INDIVIDUAL GUEST WITH RESERVATION

PREPARING Grooming Forms Equipments

CHECK-IN PROCEDURE WITH RESERVATIONCHECK-IN PROCEDURE WITH RESERVATION

Prepare for guest arrival

Guest arrives

Assigning room Check method of payment

Issue room key And coupons

Complete registration form Escorting to

The guest room

Check Reservation status

PROBLEMS IN HANDLING CHECK -IN

Mastery Skill in FDA field, so FDA staff can be able to minimize problems in handling check-in process for

individual guest with reservation like:

Mastery Skill in FDA field, so FDA staff can be able to minimize problems in handling check-in process for

individual guest with reservation like:

a. Computer systemb. Paper Workc. Communicate in foreign languaged. Account transaction, etc.

1. Hotel’s product2. Local tourist object3. General facilities surrounding the hotel4. Hot issues

1. Hotel’s product2. Local tourist object3. General facilities surrounding the hotel4. Hot issues

Knowledge that needed by FDA staff

1. Star Improvement System2. Departemental Training3. Performance Appraisal4. Performance Management Process5. Morning and Afternoon Check List6. Do the program of BWCB=Building,

Worl, Class, and Brain

1. Star Improvement System2. Departemental Training3. Performance Appraisal4. Performance Management Process5. Morning and Afternoon Check List6. Do the program of BWCB=Building,

Worl, Class, and Brain

How to maintain and elaborate the

competency of FDA staff

STAR IMPROVEMENT SYSTEM

• REWARD FOR THE BEST EMPLOYEE

BWCB PROGRAM

Change the problems become

good opportunities

Do “Star Recovery Program”

Smile & Greet, Talk &listen, answer & anticipate, andResolve guest problem

STAR RECOVERY

PRODUCT

• MIND MAP TINI.doc

Thank You