progress for providers presentation for vcs 090710
TRANSCRIPT
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James Lampert & Iain InglisPersonalisation Project Managers, KASS
East Kent Voluntary and Community Sector
Conference9th July 2010
Checking your progress in delivering personalised services
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Provider Journey
Why change is necessary…
• New customers with different demands
• People as consumers with power
• Differing levels of choice & control required
• New “products” and approach needed
• It is the right thing to do
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Co-productionCo production is about
- cultivating interdependence amongst people - working alongside the community- working with people to identify the outcomes that are meaningful to them
…So that people co-create the services they want to use
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Progress for Providers
1. Leadership and Strategy
2. Creating a Person Centred Culture
3. Community Focus
4. Support Planning and Review
5. Finance
6. Human Resources
7. Marketing
8. Reviewing and improving our service
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www.progressforproviders.org
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Time to read….. 10 minutes
1. Leadership and Strategy
2. Creating a Person Centred Culture
3. Community Focus
4. Support Planning and Review
5. Finance
6. Human Resources
7. Marketing
8. Reviewing and improving our service
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Time for creative thinking…..
Define your knowledge of your progress A picture of Kent VCS providers in 2012
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Next steps - discussion
• What do you want to work towards?
• What are you going to do (Action)?