program management (pmo) services -...

Program Management (PMO) Services

Craft your operational excellencewww.resilienceand.co.uk

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Resilience& is a UK-based network of independently owned and managed consulting firms and independent experts who are leading different consulting practices to empower the community being more resilient in front of market and world’s dynamics. It is a world class practice-oriented consulting firm rendering advisory, audit and benchmarking. Resilience& is committed towards transformation.

Resilience& is a world class practice-oriented consulting firm working on consulting services, systems’ audit, and institutional and social corporate reforms.

PMO Services | Resilience& www.resilienceand.co.uk

Resilience& PMO Services help organizations to orchestrate their projects’ and programs’ performance as per the stakeholders’ planned interest. Project Management Office (PMO) is an innovative operational unit that can transform and lead organizational performance to robust and agile results.

Resilience& PMO Practice introduces a full-fledged framework to craft the basic pillars of PMO including people, process, tools, governance and risk in order to build the comprehensive program management either on departmental or organizational level.

Our Services• Project Management Office (PMO)• Enterprise PMO (EPMO)• PMO Governance• PMO Audit• PMO Index®• PMO Outsourcing• PMO Automation• Innovative PMO• Monitoring & Evaluation• Major Programs Transformation• Enterprise Risk Management (ERM)• Tenders and Vendor Management• Services Level Agreement (SLA)• Operational Level Agreement (OLA)

Project Management

Office (PMO)

Craft your operational excellence

3PMO Services | Resilience& www.resilienceand.co.uk

How we craft

efficient PMO ?

Assess Craft Mature Automate Audit


Our Methodology | Craft your operational excellence


Key Results• Projects/Programs/Portfolios

Scorecard• Projects Dashboard• Projects Governance • Projects’ Acceptance Criteria• Projects/Program Monitoring &

Evaluation• Key Performance and Success

Indicators• Project Audit Reports• Processes Charters• Vendors Performance Reports• Services Catalogs

How We Craft it?• Involving all concerned stakeholders• Applying full project management

cycle• Progressively upgrading the PMO

from reactive/supportive to directive model

• Capitalizing on main pillars of people, process, tools, risks and governance to integrate and enrich the framework implementation

PMO

Governance


Approach

Define key stakeholders Review existing organization

governance models to adapt (if any) Review existing organization related

policies, procedures and processes

Craft the initial PMO governance to be mapped with the existing organizational assets: strategy, processes, people, tools and KPIs

Start pilot implementation till maturity phase

Apply fine-tuning activities to fit the existing operational model

Monitor, evaluate and improve

Authority Governance Reporting Process Integration Cost Saving Vendors Management

PMO AuditResilience& is your independent PMO audit and process assurance partner

How do we can help your PMO Organizations?

o Design PMO Audit Criteria based on the functional and processes scope

o Customize PMO Audit Checklist based on your industryo Link PMO Criteria with the organizational strategyo Conduct PMO Audit across different projects and

programs

o Conduct PMO Audit on the outsourced processes (Vendor’s side)

o Categorize PMO Audit finding; risk-based, prioritized processes, critical departments

o Deliver recommendation and improvement planso Train your staff to apply PMO Audit themselves

PMO Services | Resilience& www.resilienceand.co.uk 7

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PMO Index®Resilience& has developed comprehensive modular index for PMO maturity assessment inany organization adopting PMO Practice.

People Index

Competency Framework

RACI Matrix

Allocation

Utilization

Processes Index

Process Documentation

Integration

Service Catalogue Mapping

Benchmarking

Technology Index

Processes Automation

Reporting Tools

Dashboard & BI

Scalability

Agility

Accessibility

Management Index

Segregation of duties

Reporting

Leadership

Empowerment

Continuous Improvement

Stakeholders Index

Awareness

Involvement

GRC Index

Governance Measures

Risk Measures

Compliance KPIs

Vendor Index

SLA

Performance Evaluation

Responsive L1

Organized L2

Mature L3

Orchestrator L4Why Resilience& PMO Index®?

Industry specific Each module can be applied independently (Modular) Easy to apply and master Business-oriented and quantitatively presented reports Developed based on Project Management and Processes

Excellence best practices


Cost-effective PMO Operations Efficient reporting frequency Subject matter experts PMP Certified Professionals

Compliant operations with PMI guidelines

Proactive stakeholders management Powerful vendor management

Why outsourcing your PMO operations?

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PMO

Outsourcing

Maintain control over your running projects with minimum cost and highest efficiency


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Innovative PMO

Build real creative space for innovative ideasand initiatives for new business products

An innovative PMO supports

the innovation process inside

an organization, the process

of translating an idea or

invention into a product or

service that creates value or

for which customers will pay,

and helps gaining and

sustaining its competitive

advantages in both private

and public sectors.

What we deliver?

• Marketplace independent competitive insights

• Area specific emerging trends and technologies

• Customer/consumer analysis• Strategic disruption decision list• Transition plan• Design for specific goals• List of portfolio projects• List of innovation projects• Business strategy drivers list

Ideas/ Incubator Prioritization Development Commercialization Implementation

Innovation Strategy

People & Organization


Monitoring &

Evaluation

(M&E)

Special project needs independent monitoring and evaluation mission to stand on the overall project performance, utilized resources, key success criteria, stakeholders’ interest, and overall KPIs. What We Deliver

• Results framework development• Performance monitoring plan

development• M&E system design• Data quality assessments• Data collection and monitoring• Performance management system

development• Performance evaluations• Impact evaluations


Major Program Transportation (MPT)

It is a robust, flexible systems implementationmethodology that is based on the major packageimplementation methodologies used for today’s majorand complex Transformation and Implementationprojects. The methodology provides our clients andimplementation teams a detailed execution roadmap thatwill ensure a well-executed and high-qualityTransformation or Implementation effort.

Our Major Program Transformation Service Offerings: Define business cases, vision and case for change Define project charter, scope and budget Identify key stakeholders and capture stakeholder

requirements Create change network Conduct workforce impact assessment

Resilience& can help you to:

Achieve a high quality implementation and ensure review checkpoints are in place.

Create a benefit-linked design to ensure that value for money is being delivered.

A consistent approach should be used to drive quality

and ensure maximum re-use of available components and design patterns.

Design an iterative roadmap that is comprehensive to remove and correct gaps in the solution.

Transformative design and deployment that use the best practices and deliver the maximum ‘value add’ to the project.


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Enterprise Risk Management (ERM)

Resilience& Risk management specialists identify and evaluate project risks, manage risk registers, facilitate qualitative risk assessments, conduct quantitative risk analyses and develop risk mitigation strategies and plans. We develop qualitative risk assessments in conjunction with project stakeholders; integrate those assessments into robust, quantitative cost and schedule risk analyses, and monitor and mitigate any risks accordingly.

Risk Identification

Risk Impact Assessment

Risk Prioritization

Analysis

Risk Treatment

Our Major Enterprise Risk Management Strategy Service Offerings:• Risk identification.• Qualitative and Quantitative Risk analysis.• Strategic Risk Assessment.• Risk registers and Risk response plans.• Risk management coaching material


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Tenders, Vendor, SLA and OLA Services

Integrated scope, tenders and services management

Tenders & Vendors Management

RFP writing and development based on CBAP methodology.

Vendors’ assessment and selection

Proposal development and evaluation (proposal evaluation scoring system)

Creating accurate Bidding processes. Setting clear tendering procedures. Full Vendor monitoring and control. Reducing procurement risks.

Service Level Management (SLA)

Design SLA for Software Contracts Design SLA for Hardware Contracts Design SLA for outsourced Managed

Services Contracts Design SLA for outsourced services Manage SLA’s KPIs Analyze vendor performance

Operation Level Agreement (OLA)

Design internal cross-departmental services catalogue

Identify internal services KPIs


Training and PMO Coaching Services

Practical learning experience . . . PMI Exam Preparation

Courses

Project Management Professional

Program Management Professional

Portfolio Management Professional

Certified Associate in Project Management

Risk Management Professional

PMI Professional in Business Analysis

PMI Agile Certified Practitioner (PMI-ACP)

GAQM Exam Preparation Courses

Associate in Project Management (APM)

Certified Project Director (CPD)

Certified Risk and Crisis Manager (CRCM)

Certified Agile Scrum Master (CASM)

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Resilience& tailored in-house corporate programs that is followed by series of coaching sessions and assessment for individuals and entire organization’s units.

You can tailor your own organization’s transformation training programs by contacting:[email protected]


Client’s Benefits

Key Deliverables

PMO Governance Model RACI Matrix Organizational KPIs Service Catalogues Projects Qualifier/Categories Projects Acceptance Criteria PMO/EPMO dashboard PMO Maturity Assessment PMO Processes Charter PMO Resources Assessment Processes KPIs reports Resources Skills Matrix

Resources allocation reports Vendor’s performance reports Budget monitoring reports Policies, procedures and operational

manuals Operational Controls Quality & Operational Excellence Controls Process Maturity Assessment Processes Charter Business Processes Manual for each

department (AS-IS) & (TO-BE) Resources Skills Matrix Service Catalog

Segregation of duties, authorities and responsibilities

Implementation of corporate risk and

compliance controls

Risk-free Implementation Management with confident

results

Integration with other corporate processes

Budget monitoring Vendor Management

Key Standards & Best Practices

CBAP | OUM | PMBOK | ISO | ITIL | COBIT | EFQMCorporate Governance Standards | Center of Excellence Models

Why Resilience& Strategy Practice?

Globally recognized professionals Regional experience in MENA region, more than

30+ years Certified consultants Different industries’ exposure From SMEs to MEGA corporate engagements International partnerships with top-leading

research and benchmarking institutes Operational excellence Dedicated business cases Senior consultants and partners deployed during

the engagement Senior coaching during and after the engagement


www.resilienceand.co.uk

Resilience& Strategy Practice | EMEA

Kuwait OfficeShayma Tower Floor 10 | Murgab, Omar Bin Al-Khattab Street. PO Box - 5819, Kuwait City, Safat 13059. [email protected]

Oman Office1st. Floor, Regus Shatti Al Qurum, Bait Mahmiyat Building, Shatti Al Qurum, PO Box 395, PC 118 Muscat, [email protected]

Egypt OfficeNew Cairo Finance Center (NCFC)Plot 140 - Banking Sector , 5th Settlement, New CairoPostal code: 11835, Cairo , Egypt [email protected]

[email protected]@resilienceand.co.uk

Greece (Athens)Kifissias Av. 303, Kifissia (Open Case 303)[email protected]

Passionate for Excellence

Committed

Towards

Transformation

1717

London Office (HQ)47 ChurchfieldRoad, W36AY, London, [email protected]

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