profit recovery

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Rebecca Lisle Accounts Receivable Consultant 6655 W. Sahara Ave. Suite A 210 T 702.382.0058 ext 33 C 775.292.0424 F 702.382.6239 The tools to help you MIND YOUR OWN BUSINESS

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Page 1: PROFIT RECOVERY

Rebecca LisleAccounts Receivable Consultant

6655 W. Sahara Ave.Suite A 210

T 702.382.0058 ext 33C 775.292.0424F 702.382.6239

The tools to help you

MIND YOUR

OWNBUSINESS

Page 2: PROFIT RECOVERY

Transworld Systems Inc.• We’re in the business of profit recovery. We lead the industry in

providing businesses with better tools for recovering bad debt and accounts receivables. We’ve been proving it to our customers, including many Fortune 500 & 100 companies, since 1970.

• In the last five years, we’ve recovered more than $2.4 billion for an average of less than $10 per account.*

• Our success rate ismore than 4 times thatof the industryaverage.**

• Providing local impactwith over 100 officescoast to coast.

*Company average.

**Based on ACA statistics.

Page 3: PROFIT RECOVERY

Some of the 60,000 Businesses Using GreenFlag Profit Recovery

Services:SYSCO Food ServicesErnst & YoungCoca ColaChoicePointBlue Cross Blue ShieldGEICO InsuranceMarriott HotelsSwisherUCLASylvan Learning CentersAmerican Red CrossADP Proxy ServicesAmerican ExpressApple OneLuxottica GroupColumbia Surgery CentersWaste Management

AT&TSEARSBank of America Jiffy LubeCingular WirelessLenscoUSA WasteEastman KodakAmerican LinenCulliganADT SecurityGoodwill IndustriesCitibankHilton HotelsUS FoodserviceCentury 21VA Hospitals Nationwide

CINTASFreshPointToledo ScalesDirecTVPepsi ColaDirecTVBFIYMCA’s Braun LinenSulzer Calcitek Roto RooterServproMerrill LynchCedars SinaiTruGreen Chem LawnCon EdisonBell South

Page 4: PROFIT RECOVERY

Including many Fortune 500 Companies

Page 5: PROFIT RECOVERY

Current Tax / Financial / Accounting Relationships

Nevada Society of Certified Public Accountants

American Financial Professionals

Kentucky Bankers Association

Oklahoma Society of Certified Public Accountants

Tennessee Society of CPA's

Page 6: PROFIT RECOVERY

Current Affinity Relationships

Medical Group Management AssociationAdminiServe Partner for over 10 years

Over 2700 members are clientsOver $929MM submitted for collection

Over $425MM collected for their members

Southern Nevada Dental SocietyStarted with less than 10 members as clients;

Now 150 in the last 3 years Over $650K collected

Over $10K paid out in royalties

Page 7: PROFIT RECOVERY

What the Experts Say“Transworld gets credit for the highest recovery rate in the industry.”

Barron’s

“The Company has a collection rate of well over 50%. The typical collection firm gets only 20% and keeps 25% to 50% of recovered funds.”

Fortune Magazine

“In addition to the superior collection rate and speed of recovery, Transworld’s low fee provide the client with a 30%-70% savings.”

FORBES Magazine

“...The numbers speak for themselves – recovery of over $230 million dollars with a 53% recovery rate and a ROI of almost 4,000% with a collection cost of 2.5%.”.”

Steve Hellebush, VP of Business Development,

Medical Group Management Association (MGMA)

Page 8: PROFIT RECOVERY

Start Early – Recover More We all know that the older an account gets, the harder it becomes to collect. But did you know that at 60–90 days past due accounts begin to depreciate at the accelerated rate of ½% per day? At 180 days past due funds have depreciated to the point where only 30% on average will ever be recovered.

Transworld Systems

Conventional Agency

0 30 60 90 120 150 180 210 240 270 300 330 365

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

10%

30%

74%

95%

A G E O F A C C O U N T S IN DAYS

Source: U.S. Department of Commerce study on depreciation of accounts held in-house

Critical Depreciation Period

1/2% per day

Page 9: PROFIT RECOVERY

Conventional 2 Step Approach to Collection

Phase I: IN-HOUSE COLLECTION FOR 6 MONTHS

Past Due30 Days

2nd Statement

Past Due60 Days

3rd Statement1st Letter

Past Due90 Days

4th Statement2nd Letter

1st Phone Call

Past Due120 Days

5th Statement3rd Letter

2nd Phone Call

Past Due150 Days

6th Statement4th Letter

3rd Phone Call

Phase II: PERCENTAGE AGENCY/ATTORNEYAverage Rate of Recovery = 10% to 20% ● Average Fees = 30% to 50%

True Cost of Collections = 90% or more in lost revenue!

In-house cost$20 to $30

Dartnell Instituteof Business Research

Page 10: PROFIT RECOVERY
Page 11: PROFIT RECOVERY

National Statistics Prove It

According to the American Collectors Association, Inc., the average collection agency collects less than 14% of all debts assigned at an average cost of 33% per dollar collected.

Our clients experience a 56% recovery rate at a cost of approximately 4 cents per dollar collected.

We recover 4x the industry average.

Average Agency Cost33%

(ACA Average)

TSI Cost:4¢ per dollar collected

(company average)

Average Agency

Collection 14%

(ACA Average)

TSI Collected 56%

(company average)

Page 12: PROFIT RECOVERY

First Party Demand

We are proud to introduce our NEW 1st Party Demand Series…

•To satisfy the preference for a first party demand letter that some clients have , without causing further delay in getting the remaining past due accounts to us.

•It is a first party warning letter followed seamlessly by (4) 3rd party demands (14 days after the warning letter).

Page 13: PROFIT RECOVERY

3rd Party Demand…At the top, it states “this has been sent to you by a collection agency”. This establishes the third-party intervention. This will be sent from the office located closest to the debtor for increased impact. Your name and address will appear at the bottom because all of the money will be sent directly to you. You can submit accounts on Monday and money will be coming to you in the mail by Friday! It’s that fast!

Since we don’t take a percentage, there’s no reason for us to ever handle it. We even provide your debtor with a remittance voucher and an envelope to make it easier for them to pay you.

Page 14: PROFIT RECOVERY

5 Contacts in 40 days

Optional “Thank You” Letter sent whenever

your customer

pays

Page 15: PROFIT RECOVERY

Convenience Counts

GreenFlag takes care of your receivables, so you can focus on running your business.

– Interactive Web Site• Upload and manage your

accounts 24/7 via our secure interactive web-based Onyx Customer Portal (OCP)

• With real-time updates you can run reports globally as well as drill down to the specific data for each customer

• Easily accessed accurate data increases customer compliance as well as customer satisfaction and retention.

– Automated Data Exchange

• If you wish, our IT professionals will customize an interface with your current systems that will handle all file transfers automatically.

• New debtors as well as payments can be reported daily with little or no staff oversight.

CLIENT#: 9718F | BIG BUSINESS-500 | SS-6

| HOME | LOG OUT | CONTACT US |

Demo User BIG BUSINESS-500

Email your TSI Sales Rep : TSI Sales Representative (707) 584-4225

Verbal Demands Alert: (Message is refreshed nightly) You have 15,993 debtor(s) ready for possible transfer to CMS for Verbal Demands. Click on the Verbal Demands tab to view and process these debtor(s).

Debtor Status:

Active Debtors 156 Inactive Debtors 166

In Letter Series 16,779 Bankruptcy / Cancel 412

Partial Payment 11,492 Completed Service 1.980

Mail Return / Skip 104

Paid In Full 11,7676

Suspended 678 Historical Debtors

Debtors are archived after collection efforts have been completed. Click Here to view these accounts.

Order Summary: (Refreshed nightly)

Order # Expires Status Purchased Used Remaining Exceed

915276 3/3/2006 Open 150,000 128,546 21,454 0

Client Summary: (Refreshed nightly)

Client # Expires Status Purchased Used Remaining Exceed

9718F 03/03/2006 Active 75,000 69,312 678 0

Accounts submitted in last 30 days: 0

Last account submit date: 03/18/2004 If you have any questions regarding your Order or Client Summary, please contact your Sales Representative, TSI Sales Representative.

Demand Letters Cycle

Letter 1 - Next Business Day >> After 10 Days - Letter 2 >> Every 14 days thereafter - All Remaining

Financial Status for all Contracts: (Refreshed nightly)

Number Dollars

Total Responding 56,572 $8,210,537.00

Submitted Accounts 87,982 $19,501,059.30

% Accounts Responding 68.3% $13,319,223

% of Dollars Collected 67% $13,065,709

Return per Transmittal $151.39

Page 16: PROFIT RECOVERY

It’s never been easier to submit new debtors!In just a few key strokes and about 10 seconds later, the process

begins…

Page 17: PROFIT RECOVERY

What our clients say…“I’d recommend Transworld Systems to any business large or small that’s fed up with slow paying or delinquent customers and would like to get paid sooner without worrying about losing future business”

SYSCO Food Services

“Boy, was I surprised! Not only have you gotten our accounts paid faster than we used to by ourselves, but by you letting our clients know in a nice way that we need our money you’ve reduced the strain that had been building up in the relationships. Better still, once they understand our situation, they start paying on time regularly.

American Linen

“We’ve been using your service for the last seven years and have recently renewed for the fourth time. We had tried several other collection agencies prior to TSI, but we have stayed with you because you have produced results far superior to any other agency we ever used. TSI’s nationwide coverage affords us the opportunity to pursue accounts across the country for an amount that is much less than it would cost us, making TSI very cost effective.”

AAA Motor Club

“We have been using TSI at this location for three years now and the results have been nothing less than outstanding - 69%!! The demands for payment are diplomatic and yet very effective. It’s easy to see why Marriott Hotels chose to use Transworld Systems nationwide. You have our recommendation for any business looking to simplify collection procedures”

Marriott Hotels “Many of our balances are small so we needed a service that would work for all of our balances not just the big ones. TSI has really come through. Collection success rate is great, cost is reasonable and best of all, my time is freed up to concentrate on my business and paying customers.”

Jennie Craig Weight Loss Centers

Page 18: PROFIT RECOVERY

Verbal DemandsWhen intensive recovery efforts are requiredGreenFlag Verbal Demands employs a team of highly

trained recovery specialists operating from nationwide call centers.

Verbal Demands Phase:• Turns up the heat on overdue accounts• You pay only for what is recovered• Offers legal recourse for tough cases• Handles the types of accounts other agencies ignore as un-collectable.

Page 19: PROFIT RECOVERY

Legal OptionsMaking the difference in the toughest cases:GreenFlag Legal Options can make a difference where court action is warranted, and there are assets that can be recovered. Legal Options Phase:

Cause suit to be filedPay all court costsPay attorney fees, service or process feesPay any other fees necessary to satisfy a judgmentAn attorney will appear in court on your behalf.

Most Importantly:If no money or assets are collected,there is no charge.

Page 20: PROFIT RECOVERY

Company FactsAssociates: 9,000+

• Transworld Systems Inc. (a subsidiary of NCO)

Headquartered in Santa Rosa, California

• 100 offices throughout United States and Puerto Rico

• Founded: 1970

First-party receivables management services and letter series are primarily performed by Transworld Systems Inc.

Page 21: PROFIT RECOVERY

We Earn Your Business

Page 22: PROFIT RECOVERY

A final word…See for yourself why 60,000 businesses choose TSI over extended in-house efforts and all other 3rd party alternatives combined

• We recover four times the industry average for about one sixth the cost.

• Flat-fee, no percentages – regardless of the balance. Average cost of only 4 cents per dollar collected.

• Diplomatic approach – we recover your profits without offending your valued customers.

• You stay in control – you decide how diplomatic to be and when to turn up the heat.

• Recovered profit is paid directly to you. No more waiting 30-60 days for an agency to pay you your money.

• 100 Offices Nationwide – provides unparalleled local impact.

• Performance is guaranteed – Use TSI at no financial risk whatsoever.

• Full Service Agency with services that include bad check recovery, check guarantee and medical insurance claim resolution.

Contact Information:

Rebecca [email protected]

6655 W. Sahara Ave. #A210

Las Vegas, NV 89146

702.382.0058 x33 (O)

775.292.0424 (C)

702.382-6239 (F) http://web.TransworldSystems.com/LasVe

gas