professor colin talbot professor of government and director of the policy@manchester network,...
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Organisation orProgramme
Inputs Process
Simple Public Sector Performance Model
Outputs Outcomes
Also known as Logic Models : many variants on this basic model
Organisation orProgramme
Inputs Process
Simple Public Sector Performance Model
Outputs Outcomes
Efficiency
Evaluation
EffectivenessEconomy
Some Issues with Measuring Outcomes
• Defining Which Outcomes Matter?
• Quantity
• Quality
• Time
• Attribution
• Non-linear
• Unexpected outcomes
• Cost
Sometimes Outcomes are:
• Too intangible or hard to define precisely
• Too long-term
• Too costly
• Too ‘hard’ measure in any way that would be useful for political, policy or managerial use
• So don’t (there are other ways).