Quality Education for a Healthier Scotland

Professionals as persons – why patient experience matters to healthcare staff

Ewan Kelly

Quality Education for a Healthier Scotland

Quality Education for a Healthier Scotland

Ewan Kelly

Father, friend, son (bereaved), brother, colleague, hillwalker, cloudwatcher, rugby lover, live music

listener, beer drinker, reader, reflective practitioner, service user (patient and carer)

Programme Director, NHS Education for Scotland

and Senior Lecturer in Pastoral Theology

University of Edinburgh

Quality Education for a Healthier Scotland

Professionals as Persons

Greatest asset we have for enhancing others health and wellbeing (and our own!)….is ourselves, our humanity

Not Quite

Greatest asset for enhancing health and wellbeing is the reflexive self – the self that has been reflected on and continues to be so

Quality Education for a Healthier Scotland

What gives you meaning and purpose?

What makes you get up in the morning?

What makes your spirits rise?

What do you fall back on when the chips are down?

What is important to you?

What makes you feel alive?

Quality Education for a Healthier Scotland

Our assets as persons and professionals - values

Why did you come into health and social care in the first place?

What was your motivation?

Quality Education for a Healthier Scotland

Embodying our values

To what extent are you still able to live out those core values?

What helps you to do so?

What hinders you in doings so?

Quality Education for a Healthier Scotland

Meaning and Fulfilment at Work

What about your work keeps you going back even during a bad week?

What gets you up in the morning to go to go to work?

What makes you fly at work/makes you feel alive?

Quality Education for a Healthier Scotland

Enhancing patient experience (having meaningful work) improves:

staff fulfilment/wellbeing

Rosso, B. et al 2010 On the Meaning of work: A Theoretical Integration and Review. Research in Organisational Behaviour 30: 91-117

Lips-Wierma, M. and Morris, L. 2011 The Map of Meaning: A guide to sustaining our humanity in the world of work.

Quality Education for a Healthier Scotland

Fulfilled well staff who are able to live out their values at work provide imprved patient experience

Rosso, B. et al 2010 On the Meaning of work: A Theoretical Integration and Review. Research in Organisational Behaviour 30: 91-117

Lips-Wierma, M. and Morris, L. 2011 The Map of Meaning: A guide to sustaining our humanity in the world of work.

Quality Education for a Healthier Scotland

Enhancing patient experience improves:

patient outcome

NHS Outcomes Framework 2011/12http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_123138.pdf

Quality Education for a Healthier Scotland