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PROFESSIONAL ETTIQUETTE.

Presented by,

Rtn.Anil Pande.

Professional Etiquette .

Set of customs,formal governing rules, which are Socially acceptable for polite behavior in society or

particular profession.

Etiquette ?

Professional etiquette - must for Career Professional etiquette - must for Career builds leadership, quality, business & careersbuilds leadership, quality, business & careers It refines skills needed for exceptional service It refines skills needed for exceptional service

Why Etiquette is required ?

Without Etiquette

• You limit your potential • Risk your image• Damage relationships

Social and business etiquette can be tricky, and making the right moves can make a big difference. Take this quiz and see how you fare in the following business situations.

My boss, Mr. Ambani, enters the room when I am meeting with an

important client, Mr. Desai. I rise and say "Mr.Ambani, I would

like you to meet Mr. Desai, our client from Mumbai."

Is this introduction correct?

NO.NO. Introduce the more importantperson first. You should address your client and say "Mr. Desai, I'd like youto meet our Vice President ofDevelopment, Mr.. Ambani."(Alternative answer—introduce the client, with themore important person!)

At a social function, I have meetthe CEO of an importantcorporation. After a brief chat, I give himmy business card.

Is this correct?

Don’t spoil his mood.

I am entering a cab with animportant client. I enter firstmyself & asking the client to

seat on my left.

Is this correct?

YES !YES !

When your client stepsout of the car, (s)he will beon the sideway and therefore

won't have to deal with gettingout in traffic or sliding across

the seat.

I am in a restaurant and a thinsoup is served in a cup with no

handles. To eat it I should:A. Pick it up and drink itb. Use the spoon providedc. eat half of it with a spoon and

drink the remainder

B.B. It's not a cup of coffee,Use the spoon provided.For heaven's sake. And don't

slurp,

I am at a table in a restaurant for a business dinner. Midway through the meal, I have called to the telephone.

What should I do with my napkin? a. Take it with me b. Fold and place it to the left of my plate c. Loosely fold it and place it on the right

side d. Leave it on my chair

D.D. Leave it on your chair.Definitely don't put it on theTable.What if you have crumbs on it?

I am hosting a dinner party at arestaurant. Included are me and myWife and my most valuable client and his wife.

I instruct the waiter to: a. serve my spouse first b. serve my client's spouse first c. serve me and my spouse last

B .B .

Sort of a trick question, but this is important.

I am invited to a reception and the invitation states "7:00 to 9:00 PM."

I should arrive: a. at 7:00 PM b. anytime between 7:00 PM and 9:00

PM c. between 7:00 PM and 7:30 PM d. go early and leave early

B or C.B or C.

It's terribly impolite to arrive early.

I am greeting or saying good-bye to someone. When is the proper time

to shake their hand?

a. When I am introduced b. At their home c. At their office d. On the street e. When I say good-bye

A, B, C, D, and E.A, B, C, D, and E.

In other words, it's a formal inetiquette to shake someone'shand. Make sure you have a firm (butnot painful) handshake for bothmen and women.

I am talking with a group of four people.With whom I should make eye contact.

a. with the person to whom I am speaking at the moment

b. each of the four, moving your eye contact from one to another?

c. no one particular person (not looking directly into)d. anyone's eyes.

C.C.

Make eye contact with all of the individuals you're talking with.

When I greet a visitor in my office, do I:

a. say nothing and let him sit where he wishes?

b. tell him where to sit?c. say "Just sit anywhere"

B.B.Indicating where your guestshould sit will make him feel More comfortable.

I have forgotten a lunch with a businessassociate. I feel terrible and know he'sfurious. Do I: a. write a letter of apology? b. send flowers? c. keep quiet and hope he forgets about

it? d. call and set up another appointment?

D.D.Call and set up anotherappointment. And don't forget

toapologize for your error. Imagine how you'd feel if it was

you!

Basic Etiquette

• Know first - Talk next

Thank you !Thank you !