PROFESSIONAL ETIQUETTE

IT Business Professional Program (ITBP)November 21, 2014

Mark Griesbaum - Facilitator

MY BIO Mark Griesbaum joined TCS Education System (TCSES) in 2010 as President of TCS Online Services. Mark’s progression through TCS increased with additional

responsibilities during his four years serving the company. As Senior Vice President of Operations Mark oversaw Marketing, Admissions, International Services, Operational Integration, Information Technology, Online Learning course development and learning platform technology, Academic Operations, and Student Services for all of TCSES affiliates including The Chicago School of Professional Psychology, Pacific Oaks College, Santa Barbara and Ventura Colleges of Law, Dallas Nursing Institute, and Saybrook University.

  While at TCSES, Mark’s leadership enabled the company to grow top line revenue from $87 million to $140 million. He served as co-chair of the realignment

effort in 2011 for organizational simplification, significantly transforming the use of Information Technology to enhance delivery of student services and learning systems. Mark created a student services unit that improved student retention and grew the online student population from 350 to more than 1,200 across all colleges. Additionally, Mark led system-wide operating reviews with each of the Colleges and developed a process for the successful integration of additional schools into TCSES. In all of his activities, Mark nurtured collaboration and diverse thinking.

  Mark welcomes new challenges and encourages innovative thinking in advancing an institution’s mission. He is respected by colleagues for his commitment,

professionalism, and willingness to undertake a variety of responsibilities to improve overall operations.   Prior to joining TCSES, Mark was EVP and Chief Information Officer for Cardean Learning Group from 2008 – 2010. While at Cardean, Mark built a solid

infrastructure framework across all operational departments that enabled Cardean to incorporate additional colleges into the portfolio.   Prior to Cardean, Mark was Chief Information Officer at Career Education Corporation from March 2000 – March 2008. Mark’s award-winning leadership was

recognized by Computerworld Magazine, where he was recognized as one of Computerworld’s “Premier 100 IT Leaders 2006.” His appointment as CIO of Career Education Corporation marked his first position in the education industry. He led a staff of over 220 professionals that worked closely with the Presidents and staff at Career Education Corporation’s 80+ schools around the world. His group strategically put in place a common worldwide infrastructure, including a common set of business applications, and a focused competency on how to integrate new acquisitions, and start up schools into this fast paced growth company’s operation. During Mark’s tenure at CEC, top line revenue increased from $200 million to over $2.0 Billion.

  Mark began his career in the Financial Services Industry, working at a large money-center bank and well known commercial finance company. He held senior

leadership positions with responsibility for cash management processing and operational improvements in the following areas: trust, treasury, private banking, check processing, letters of credit, transfer of funds, accounting, and the corporate departments’ technology.

  Mark is involved in various non-profit organizations across Chicago including Society for Information Management (Trustee), Illinois Technology Foundation

(Board Member), 1871 Chicago Innovation, I.C. Stars, and Higher Education CIO Special Interest Group (Co-Founder).   Mark received his Master of Business Administration in Finance from DePaul University, Chicago, Illinois, and his Bachelor of Science degree in Finance and

Management from the University of Dayton, Dayton, Ohio. Mark is married to his wife Paula for 35 years and has two daughters, Lauren and Lindsey. He enjoys golf, the outdoors, and relaxing by the ocean/pool in South Carolina as time permits.

AGENDA

Welcome and Introductions (Today is a Foundational session, setting the “tone” for the remainder of your program)

Office Culture (Politics?) Dress for Success / Act for Success

Importance of Professionalism Where you want to be (career goals) The “New World Connected” – are you and your staff ready? Is

your organization ready? Identify your situation! Are YOU Relevant

Video and discussion Next Steps

Benefit for individual Benefit for the manager

PROFESSIONAL ETIQUETTE - WHAT IS IT?

Respect Building credibility Reality of not “burning bridges” Know what is worth falling on the sword

for Team work – collaboration Cognitive Diversity – I.D.E.A. It’s still critical for “climbing the

ladder”

YOUR SELF ASSESSMENT

What did you learn about yourself Your style of leadership Your adaptability Changes that are necessary

IMPORTANCE AS A LEADER

In the office You are being watched every day, all day

by your staff and team mates Act with respect and earn people’s trust Stay Current with trends Stay “in touch” with your staff Stay “in touch” with your peers and upper

level leadership Take a stand in what you believe

IMPORTANCE AS A LEADER

In Public You are always on display People notice what you do The world is very small (no matter where you

go) Improper behavior can ruin a career Remember, you are dealing with human

behavior and all the impressions and psychology that goes with that. It is very complex, but the higher you go, the more important public behavior is (It comes with the “territory”.

THE “NEW WORLD CONNECTED”

Handout and discussionAre you ready and is your staff and

organization prepared?

INFORMATION TECHNOLOGY – NEXT PHASE

Leadership skills necessary – being asked for Growth and Innovation at the same time controlling costs and stable infrastructures / applications

SHORTAGE OF SKILLS IN 3RD ERA

Beyond not being ready now, 42% of CIOs believe their IT organizations do not have the right skills and capabilities in place to get ready for the future. And in confidential discussions with the authors about what proportion of their existing IT talent could make the shift to meeting the digital challenge, many CIOs estimated this to be 25% or less.

DRIVING THE BUSINESS WITH IT

Now we are entering a third era of enterprise IT, where these new trends are not only improving what businesses do with technology to make themselves faster, cheaper and more scalable, but fundamentally changing businesses with information and technology, changing the basis of competition and the portfolio of businesses people are in, and in some cases creating new industries

FUTURE THOUGHTS

Career Goals Where do you want to end your career

(what position?) How to get there from here.

All your experiences make up your career Take advantage of every

position/experience you were put in to form your leadership and expertise you offer to your organization

Every day counts

BREAK – 15 MINUTES – BE BACK ON TIME Break into 4 groups (1 hour exercise)

Each person identify your “situation” at work

Team identifies ways to improve that challenge for you

Share Stories last 15 minutes of session

ARE YOU RELEVANT?

Are you Relevant? How do you stay Relevant in your

organization? Potential Actions you can take

Watch VIDEO – Ross Shafer and Handouts

NEXT STEPS

Take a hard look at your assessment Identify 1-2 things you will focus on and

improve upon Take a check point in 6-12 months with

feedback along the way.

BENEFITS OF THIS INDIVIDUAL ASSSESSMENT

For the Individual Self awareness Honest feedback from business professionals Identifies your improvements at work that benefit the team

and senior leadership (your boss) For the Boss

Provides objective assessment of individual Confirms performance strengths Identifies areas for change Helps to acknowledge or confirm Boss’s assessment of the

individual Aids in helping leadership provide the right environment, and

also the right assignments and challenges to the individual

THANK YOU