professional certification: solving our workforce problems presented by: david m. stumpo...
TRANSCRIPT
Professional Certification: Solving
Our Workforce Problems
Presented By:
David M. StumpoPresident/CEO
American Public Transit Exams Institute
2002 APTA Annual Meeting and Expo Las Vegas, NV
Focused Objectives
WHAT IS THE NEED
The need for certified educational and training
programs to improve and retain our workforce.
WHY TRANSIT NEED THIS?
To provide the mechanism for management to improve
themselves and our industry’s to be prepared for the future
through the development of this standard.
American Public Transit Exams Institute
Lack of Opportunity
to Learn and Grow Is
a Major Reason fo
r
Employee
Dissatisf
action
American Public Transit Exams Institute
Focus on the Facts...
Unplanned Turnover Cost 3-5 Times
One’s Annual Salary
American Public Transit Exams Institute
Focus on the Facts...
The Certified Transit Manager designations represent broad transit industry knowledge.
CTBM, CTEM, CTDM, CTDVM, CTSCM, CTCCM,CTFM
Investing in the work force is the right thing to do.
Call our advisory staff today to arrange for consultation about improving our Transit Industry and improving the standards for our Customers.
Member of:
American Public Transportation Association and the Canadian Urban
Transit Association
Quality, Commitment, and Knowledge.
Our clients command recognition worldwide.
APTREX
Institute
Evolution starts somewhere…
FACT:
81% are lacking
career path planning
for their workers
American Public Transit Exams Institute
Focus on the Facts...
Our Industry has 450,000 workers in North America We served over 9.4 billion transit trips last year There are about 6000 public transit systems Under TEA-21 - over $5.7 Billion invested About 50% of all management employees are front line Lacking basic skills:
Reading, Writing, Arithmetic Analytical and Communications skills Organizational and Leadership skills
Partnering was the most cost-effective method
FACT: Alm
ost 50%
of organizations la
ck a
strategy to
address
retention.
Workforce Initiatives
Partnering Program Cooperative Agreements with:
Atlas Katz Associates DMT Group – Dr. DiPalma Franklin Covey Leadership Dynamics Group National Transit Institute
Develop new curriculum that has focus on Transit 101, 201, 301 A New Educational Game for Learning – TranSMART 101 ™
American Public Transit Exams Institute
FACT:
83% of respondents
stated th
at formal
orientation training
helped retention and
motivated workers.
American Public Transit Exams Institute
What do the results tell us?
0
10
20
30
40
50
60
70
80
E101 E201 E301 E401
Sec ASec BSec CSec DSec ESec FSec G
Skill Deficit: Budgeting, Accounting, Finance, Writing, Leadership, and Strategic Planning skills
Poor Succession Planning
Approach and Needs
Position paper for FTA funding for Training and Development The need for Re-authorization of Tea-21 in March 2003 “Jenna Dorn” FTA Administrator is serious about Development Ensure training dollars are spent to add value Improve the necessary skills for supervisors and managers Improve succession planning for all levels Decrease operating cost through better Leadership
American Public Transit Exams Institute
Implementation for Systems
Implement Assessment/Development/Certification Develop Training/Core courses to sync with goals Include Recognition and Reward plan Link to Performance Management system View Training as essential for retaining employees Create a self-learning environment that is reinforced Communicate a realistic approach to implementation Create the Standard as a culture not a program
American Public Transit Exams Institute
American Public Transit Exams Institute
We must reduce the GAPS because… Increased Pressure to reduce cost… Quick fixes are not valid… Competing Funds…
We must take ACTION to… Develop Leadership Skills…through education… Retain our Workers…through education… Reward and Recognize…through education… Assess, Measure and Implement…Certification!
Endure Sustained Results for Transportation
Final Thoughts
American Public Transit Exams Institute
Professionally Recognized as a leader in the Industry Accredited by the International Transit Certification Review Board Demonstrates that one has the body of knowledge in the transit field Offers a foundation for career development Helps to promote the industry as a career choice One's name published in the Who's Who in Certified Transit Professionals Improved Satisfaction and Self-Esteem Provides the basis for industry curriculum development Honored with a Prestigious Certificate Eligible to use the Certified designation and acronym for a period of 3-years Includes motivation for employees to stay current in the field
Certification
Why Should one be Certified?
American Public Transit Exams Institute
AC Transit - Oakland, CA* RTD - Denver, CO* SAMTRANS - San Carlos, CA* MARTA - Atlanta, GA* METRO - Houston, TX* COTA – Columbus, OH Booz-Allen - Newark, NJ and Vancouver, BC* OCTA - Orange County, CA MUNI - San Francisco, CA AATA - Ann Arbor, MI NJT - Newark, NJ VTA - San Jose, CA DART – Dallas, TX SUMMIT – Frisco, CO CATS – Charlotte, NC
Certified Transit Managers*
Transit Systems
American Public Transit Exams Institute
Thank
You