products & solutions
DESCRIPTION
Products & Solutions. Eyal Shmueli, Director of Product Marketing. CallBack Server. Call CB. WEB CB. SMS CB. WEB CB. Data CB. Call ring John wife picks up the phone. Connectivity HyperGateway connects John with his wife. Callback HyperGateway calls back John. Call for Action - PowerPoint PPT PresentationTRANSCRIPT
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CallBack Server
CallCB
WEBCB
SMS CB
WEBCB
DataCB
Call for ActionJohn requests callback(call, SMS, web, data)
CallbackHyperGateway calls back John
ConnectivityHyperGateway connects John with his wife
Call ringJohn wife picks up the phone
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Call Through
Call for ActionJohn requests callback(call, SMS, web, data)
Call ThroughHyperGateway Receive the call And answer with a dial tone waiting for John to dial
ConnectivityHyperGateway Connect John with his wife
Call ringJohns wife pick up the phone
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Not a native dialing Complex use Loosing the ability to dial from phone book Mobile operators block the service
CallBack, CallThrough – Disadvantages
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Understanding These Limitation Hypermedia Introduce HyperMobile
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Mobile Phone Application Supports: Iphone, Symbian & Black Berry Android (Road map) Simplified user experience Supports*:
Trigger by: Call, WEB, SMS CallThrough Normal Call
Improved management and cost control Seamless integration with the mobile phone book & dialer. Password protected
HyperMobile
* Depends on the mobile phone OS
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• Click to Dial or SMS • Full control on leg 1 & leg 2 • Quick call & Quick SMS
Computer Telephony Interface (CTI)
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Ideal for office use as well as when you are away
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HyperOffice family
Call Center CRM Messaging & IMR Unified Communication & more
HyperOffice family is based on strategic vendor partnerships like: TVZ snom IBM GS Derdack Exictos
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Hypermedia Systems offer a unique hybrid solution for small to medium sized corporate based on snom ONE soft PBX & Hypermedia GSM gateway
Now all business telecom needs can be provided on a single platform
Hypermedia gateway completes the snom ONE by offering a Unified Communication solution
SNOM – snom ONE is now GSM enable
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Mobile Unified Communication
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HyperConnect inside
• Mobile extension• Personal Virtual Assistant (PVA)• CallBack/CallThrough
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Mobile Unified Communication
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HyperConnect inside
• Voice mail Check• Voice mail notification• Hypermassaging
HyperMessaging inside
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Solutions
• LCR & Business Continuity• Mobile Unified Communication • Two Factor Authentication• Call back
• Long Distance • International Roaming• Call order • 1800 numbers
• Military • Mobile Marketing• Notification• Contact Centers• M2M• Mobile Banking
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Mobile unified Communication
SNR Call Back Call Through Hand over Mobility extension
Voice mail (desk phone, cell phone, email)
Voice mail alerts Messaging (SMS & Emails) Personal Virtual Assistant (PVA)
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HyperConnect inside
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Call Back
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Call for ActionJohn requests callback(call, SMS, web, data)
CallbackHyperGateway calls back John
ConnectivityHyperGateway connects John with his wife
Call ringJohn wife picks up the phone
• Long Distance • International Roaming• Call order • 1800 numbers
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Multi level campaigns: Voice SMS Emails
Interactive Voice Response Interactive Messaging Response Queue Management Out of the office agent Multi-Tenancy
Contact Center
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Monitoring Call For action Connect the SMS to a data base None recurrent engineering (NRE)
M2M
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Money Transfer CRM/ERP integration Balance check
Mobile Banking
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Accounts alerts Security alerts Customer service Reminders
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Hypermedia Systems offer a unique hybrid solution for small to medium sized corporate based on snom ONE soft PBX & Hypermedia GSM gateway
Now all business telecom needs can be provided on a single platform
Hypermedia gateway completes the snom ONE by offering a Unified Communication solution
SNOM – snom ONE is now GSM enable
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Mobile Unified Communication
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HyperConnect inside
• Mobile extension• Personal Virtual Assistant (PVA)• CallBack/CallThrough
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Mobile Unified Communication
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HyperConnect inside
• Voice mail Check• Voice mail notification• Hypermassaging
HyperMessaging inside