products, llc · retractable shade systems contain strong springs under tension. to prevent...

2
IMPORTANT WARRANTY REGISTRATION To validate your warranty, you MUST completely fill out and mail this postage-paid card within 10 days of installation. Sunesta ® Products, LLC P.O. Box 57249 Jacksonville, FL 32241-9919 PLEASE TAPE HERE (Do Not Staple) BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 7 JACKSONVILLE, FL POSTAGE WILL BE PAID BY ADDRESSEE NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES STYLE “A” FABRIC 10 YEAR WARRANTY Our Style “A” awning fabric is made from acrylic fibers dyed in the mass and carries a 10 year (5 years on The Sunflair) limited warranty (from date of original installation) against becoming unserviceable because of loss of color or strength from normal exposure conditions including sunlight and mildew. Sunesta will repair or replace, with new equivalent, fabric that becomes unserviceable. The first eight years of the warranty period provides replacement fabric at 100% discount from then-current retail sales price. Year nine provides replacement fabric at 30% discount from then-current retail sales price. Year 10 provides replacement fabric at 15% discount from then-current retail sales price. Any replaced fabric will be warranted under the remaining term of the original warranty. STYLE “H, J, K, L, M, P” FABRIC 10 YEAR WARRANTY These shade fabrics are constructed of polyester or fiberglass and carry a 10 year warranty against becoming unserviceable due to loss of color or strength from normal exposure conditions including sunlight, mildew and atmospheric conditions. Sunesta will repair or replace, with new equivalent, fabric that becomes unserviceable. Any replaced fabric will be warranted under the remaining term of the original warranty. STYLE “B, C, D, E, F, G, N” FABRIC 5 YEAR WARRANTY These shade fabrics are constructed of polyester, monocryl or fiberglass and carry a 5 year warranty against becoming unserviceable due to loss of color or strength from normal exposure conditions including sunlight, mildew and atmospheric conditions. Sunesta will repair or replace, with new equivalent, fabric that becomes unserviceable. Any replaced fabric will be warranted under the remaining term of the original warranty. WHAT FABRIC SPECIFIC CONDITIONS APPLY? Dimensional stability is guaranteed to remain at plus or minus one percent or less in “no tension” or “constant tension” applications under proper installation & careful use. Normal wear, weather soiling or stains from environmental pollution or other sources are not covered. Any wear, discoloration, or damage from roller tube center supports or cassette seam supports are specifically not covered. FRAME WARRANTY • The Sunesta retractable awning frames are guaranteed for 15 years against becoming unserviceable because of structural defects in material or workmanship. The Sunesta ® Arm Shoulders are guaranteed to the original purchaser for the life of the unit. • The Sunstyle retractable awning frames are guaranteed for 12 years against becoming unserviceable because of defects in material or workmanship. • The Sunlight retractable awning frames are guaranteed for 10 years against becoming unserviceable because of defects in material or workmanship. • The Sunflair retractable awning frames are guaranteed for 5 years against becoming unserviceable because of defects in material or workmanship. • The Sentry retractable screen frames are guaranteed to the original purchaser for the life of the unit against becoming unserviceable because of defects in material or workmanship. • The Sundrop , The Sunbrero , The Sunroll , The Suncover™, The Sunplus , The Shadespot™ & The Shadeside™ frames are guaranteed for 5 years against becoming unserviceable because of defects in material or workmanship. 5-YEAR MOTOR WARRANTY (applies to all Sunesta ® Shade Systems that have motors) Sunesta ® warrants all of its motors to be free from defects in material and workmanship under normal and proper use for a period of 5 years starting from the date of purchase. Motor controls, switches, and electronic accessories provided by Sunesta ® are warranted for 1 year from the date of purchase. SEE GENERAL WARRANTY CONDITIONS ON BACK SIDE. Copyright 2012. Sunesta Products, LLC SP 370036 5/12 Sunesta ® Products, LLC LIMITED WARRANTY & REGISTRATION CARD place SmartCode TM label here Sunesta , Sunstyle , Sunlight , Sunflair , Sunbrero , Sundrop , Sunroll , Suncover , Sunplus , Shadespot , Shadeside & Sentry are trademarks of Sunesta Products, LLC 6Detach card. Fill it out completely, fold & tape it where indicated, and mail it today.

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Page 1: Products, LLC · retractable shade systems contain strong springs under tension. To prevent possible injury, call your dealer if removal or replacement of the fabric, motor, or frame

IMPORTANTWARRANTY REGISTRATION

To validate your warranty, you MUST completely fill out and mail this postage-paid

card within 10 days of installation.

Sunesta® P

roducts, L

LC

P.O. B

ox 57249Jacksonville, FL

32241-9919

PLEASE TAPE HERE (D

o Not Staple)

BU

SINESS R

EPLY MA

ILFIR

ST C

LAS

S M

AIL P

ER

MIT N

O. 7 JAC

KSON

VILLE, FL

POSTAG

E WILL BE PAID

BY ADD

RESSEE

NO

POSTAG

EN

ECESSAR

YIF M

AILED

IN TH

E U

NITED

STATES

STYL

E “A

” FA

BRIC

10

YEAR

WAR

RANT

YOu

r Styl

e “A”

awnin

g fab

ric is

mad

e fro

m ac

rylic

fiber

s dye

d in t

he m

ass a

nd ca

rries

a 10

ye

ar (5

year

s on T

he S

unfla

ir) lim

ited w

arra

nty (f

rom

date

of or

igina

l insta

llatio

n) ag

ainst

beco

ming

uns

ervic

eable

bec

ause

of l

oss

of co

lor o

r stre

ngth

from

norm

al ex

posu

re

cond

itions

inclu

ding s

unlig

ht an

d mild

ew.

Sune

sta w

ill re

pair

or re

place

, with

new

equ

ivalen

t, fab

ric th

at be

come

s uns

ervic

eable

. Th

e first

eigh

t yea

rs of

the w

arra

nty pe

riod p

rovid

es re

place

ment

fabric

at 10

0% di

scou

nt fro

m the

n-cu

rrent

retai

l sale

s pr

ice.

Year

nine

pro

vides

repla

ceme

nt fab

ric a

t 30%

dis

coun

t fro

m the

n-cu

rrent

retai

l sale

s pr

ice.

Year

10

prov

ides

repla

ceme

nt fab

ric a

t 15

% di

scou

nt fro

m the

n-cu

rrent

retai

l sale

s pric

e. A

ny re

place

d fab

ric w

ill be

war

rante

d un

der t

he re

maini

ng te

rm of

the o

rigina

l war

ranty

.

STYL

E “H

, J, K

, L, M

, P”

FABR

IC10

YEA

R W

ARRA

NTY

Thes

e sh

ade

fabric

s ar

e co

nstru

cted

of po

lyeste

r or

fibe

rglas

s an

d ca

rry a

10

year

wa

rranty

aga

inst b

ecom

ing u

nser

vicea

ble d

ue to

loss

of c

olor o

r stre

ngth

from

norm

al ex

posu

re co

nditio

ns in

cludin

g sun

light,

mild

ew an

d atm

osph

eric

cond

itions

.

Sune

sta w

ill re

pair

or re

place

, with

new

equ

ivalen

t, fab

ric th

at be

come

s uns

ervic

eable

. An

y rep

laced

fabr

ic wi

ll be w

arra

nted u

nder

the r

emain

ing te

rm of

the o

rigina

l war

ranty

.

STYL

E “B

, C, D

, E, F

, G, N

” FA

BRIC

5 YE

AR W

ARRA

NTY

Thes

e sh

ade

fabric

s ar

e co

nstru

cted

of po

lyeste

r, mo

nocry

l or fi

berg

lass

and

carry

a

5 ye

ar w

arra

nty a

gains

t bec

oming

uns

ervic

eable

due

to lo

ss o

f colo

r or s

treng

th fro

m no

rmal

expo

sure

cond

itions

inclu

ding s

unlig

ht, m

ildew

and a

tmos

pher

ic co

nditio

ns.

Sune

sta w

ill re

pair

or re

place

, with

new

equ

ivalen

t, fab

ric th

at be

come

s uns

ervic

eable

. An

y rep

laced

fabr

ic wi

ll be w

arra

nted u

nder

the r

emain

ing te

rm of

the o

rigina

l war

ranty

.

WH

AT F

AB

RIC

SPE

CIF

IC C

ON

DIT

ION

S A

PPLY

?•

Dim

ensio

nal s

tabilit

y is g

uara

nteed

to re

main

at plu

s or

mi

nus o

ne pe

rcent

or le

ss in

“no t

ensio

n” or

“con

stant

tensio

n” ap

plica

tions

unde

r pro

per in

stalla

tion &

care

ful us

e.•

Nor

mal w

ear, w

eathe

r soil

ing or

stain

s fro

m en

viron

menta

l

pollu

tion o

r othe

r sou

rces a

re no

t cov

ered

.•

Any

wea

r, disc

olorat

ion, o

r dam

age f

rom ro

ller tu

be ce

nter

su

pport

s or c

asse

tte se

am su

pport

s are

spec

ificall

y not

cove

red.

FR

AM

E W

AR

RA

NTY

• The

Sun

esta™

retra

ctable

awnin

g fra

mes a

re gu

aran

teed f

or 15

year

s aga

inst

beco

ming

unse

rvice

able

beca

use o

f stru

ctura

l defe

cts in

mate

rial o

r wor

kman

ship.

The

Sune

sta® A

rm S

hould

ers a

re gu

aran

teed t

o the

origi

nal p

urch

aser

for t

he lif

e of th

e unit

.

• The

Sun

style™

retra

ctable

awnin

g fra

mes a

re gu

aran

teed f

or 12

year

s aga

inst

beco

ming

unse

rvice

able

beca

use o

f defe

cts in

mate

rial o

r wor

kman

ship.

• The

Sun

light™

retra

ctable

awnin

g fra

mes a

re gu

aran

teed f

or 10

year

s aga

inst

beco

ming

unse

rvice

able

beca

use o

f defe

cts in

mate

rial o

r wor

kman

ship.

• The

Sun

flair™

retra

ctable

awnin

g fra

mes a

re gu

aran

teed f

or 5

year

s aga

inst

beco

ming

unse

rvice

able

beca

use o

f defe

cts in

mate

rial o

r wor

kman

ship.

• The

Sen

try™

retra

ctable

scre

en fr

ames

are g

uara

nteed

to th

e orig

inal p

urch

aser

for

the lif

e of th

e unit

again

st be

comi

ng un

servi

ceab

le be

caus

e of d

efects

in m

ateria

l or

workm

ansh

ip.

• The

Sun

drop

™, T

he S

unbr

ero™

, The

Sun

roll™

, The

Sun

cove

r™,

The S

unplu

s™, T

he S

hade

spot™

& T

he S

hade

side™

fram

es ar

e gua

rante

ed fo

r 5

year

s aga

inst b

ecom

ing un

servi

ceab

le be

caus

e of d

efects

in m

ateria

l or

wor

kman

ship. 5-YE

AR

MO

TOR

WA

RR

AN

TY(a

pplie

s to

all

Sune

sta® S

hade

Sys

tem

s th

at h

ave

mot

ors)

Sune

sta®

warra

nts al

l of it

s moto

rs to

be fr

ee fr

om de

fects

in ma

terial

and w

orkm

ansh

ip un

der n

orma

l and

prop

er us

e for

a pe

riod o

f 5 ye

ars s

tartin

g fro

m the

date

of pu

rchas

e. Mo

tor co

ntrols

, swi

tches

, and

elec

tronic

acce

ssor

ies pr

ovide

d by S

unes

ta® ar

e war

rante

d for

1 ye

ar fr

om th

e date

of pu

rchas

e.

SEE

GEN

ERAL

WAR

RANT

Y CO

NDIT

IONS

ON

BACK

SID

E.

Cop

yrig

ht 2

012.

Sun

esta

Pro

duct

s, LL

C

SP

3700

36

5/12

Sune

sta®

Pro

duc

ts, L

LC

LIM

ITE

D W

AR

RA

NT

Y &

RE

GIS

TR

AT

ION

CA

RD

plac

e Sm

artC

odeTM

labe

l her

e

Sune

sta™

, Sun

styl

e™, S

unlig

ht™, S

unfla

ir™, S

unbr

ero™

, Sun

drop

™, S

unro

ll™, S

unco

ver™

, Sun

plus

™, S

hade

spot

™ , S

hade

side

™ &

Sen

try™

ar

e tra

dem

arks

of S

unes

ta P

rodu

cts,

LLC

6D

etac

h ca

rd. F

ill it

out

com

plet

ely,

fold

& ta

pe it

whe

re in

dica

ted,

and

mai

l it t

oday

.

Page 2: Products, LLC · retractable shade systems contain strong springs under tension. To prevent possible injury, call your dealer if removal or replacement of the fabric, motor, or frame

HOME INFORMATIONIf used on your home, please provide the following:

Approx. square footage of home:_________________________Age of your home:_____________________________________How long have you lived in this home:____________________

Approx. value of home: Less than $100,000 $100,000-250,000 $250,000 - 500,000 $500,000 or more

Is your residence: Permanent SeasonalDoes your home have (check all that apply): Screenroom Deck Patio Lanai Swimming Pool SpaWhich direction does your backyard face: South North East West

INDIVIDUAL & LIFESTYLE INFORMATION

Your age: 19-24 25-34 35-44 45-54 55-64 65 +

Employment: Full-time Part-time Retired

Annual household income: $50,000 or less $50,000-$100,000 $100,000 or more

Lifestyle at your home (check all that apply): Gardening Swimming Barbecuing Reading Other

IMPORTANTTo validate your warranty, you MUST completely fill out and

mail this postage-paid card within 10 days of installation.

N0TE: Any information you provide is for the sole use of Sunesta® Products, LLC and will not be provided to anyone else.

PLEASE PRINT OR TYPE.Owner’s name(s):Address: City: State: Zip:Phone:( ) E-mail address: Dealer: City: State:

Order date: _____________Installation date: ______________ Excluding sales tax, what was the total costof your Sunesta System: ___________________How did you pay: Check Credit card Cash Special financing What type of awning have you owned before: Retractable Stationary None Why did you want an awning, screen, or shelter?(Check all that apply): Block the sun Reduce my utility costs Extend use of patio/deck Rain / Wind protection Protect indoor furnishings Other__________________Did you consider any other brand(s) before purchasing aSunesta® products: Yes No If yes, which brand(s):Why did you choose Sunesta®: (Check all that apply) Quality Price Color and fabric selection Knowledgeable salesperson Referred by someone else OtherHow did you learn about Sunesta® products: Newspaper ad Magazine ad Homeshow Insert in a newspaper Sunesta® website Direct Mail Postcard Dealer showroom or display Referral from someone Other__________________Would you recommend this product to others: Yes No Would you recommend our dealer to others: Yes No Use of your awning: Home Business

PLE

ASE

RE

AD

: IM

POR

TAN

T O

PER

AT

ING

& C

AU

TIO

NA

RY

IN

FOR

MA

TIO

N

The Sunesta™, Sunstyle ™, Sunlight ™, Sunflair ™, Sundrop

™, Suncover ™, Sunplus ™, Shadespot ™, &

Shadeside ™ retractable shade system

s contain strong springs under tension. To prevent possible injury, call your dealer if rem

oval or replacement of the fabric, m

otor, or fram

e parts becomes necessary.

Please keep in mind that all Sunesta ®

awnings are designed prim

arily for sun protection. They are not designed to w

ithstand high winds or m

ore than light rain - especially on shallow

pitch installations where rain m

ay collect on the fabric. D

uring those times, the aw

ning must be fully retracted to prevent

damage not covered by the w

arranty. While virtually no m

aintenance is required, you m

ay wish to w

ipe the frame and fabric periodically using a soft

cloth with plain w

ater or mild soap. For abnorm

al environmental locations, such

as awnings installed near salt w

ater or salt spray, the awning m

ust be washed

with fresh w

ater a minim

um of once a m

onth. All m

oving parts of the awning

should be coated with silicone spray. Please take precautions to prevent silicone

from spraying on fabric.

IMPL

IED

WA

RR

AN

TIE

SIm

plied w

arranties, as

provided by

state or

federal law

, including

“warranties

of m

erchantability” and

“warranties

of fitness”

are lim

ited in duration not to exceed the “coverage period” as described on this w

arranty.

NO

LIA

BIL

ITY

FOR

INC

IDE

NTA

L OR

C

ON

SEQ

UE

NT

IAL D

AM

AG

ES

Sunesta shall not be liable for any incidental or consequential damages,

loss or injury. Sunesta will not be responsible for dam

age to any structure to w

hich the awning is installed or attached, or to item

s or property located above, below

or near the awning. This w

arranty does not include dam

age to the awning fram

ing system and/or to com

ponent parts caused by im

proper installation, reinstallation, or service. Further, this w

arranty is void if the awning is repaired, serviced or sold by an

unauthorized Sunesta dealer. Some states do not allow

the exclusion of incidental or consequential dam

ages, so the foregoing limitation or exclusion

may not apply to you. This w

arranty gives you specific legal rights, and you m

ay also have other rights which vary from

state to state.

GE

NE

RA

L WA

RR

AN

TY

CO

ND

ITIO

NS

The information appearing on this back side of this w

arranty applies to all of Sunesta ®

’s product lines and to the separate frame, fabric, and m

otor w

arranty specifics that appear on the front side of this warranty.

HO

W L

ON

G IS T

HE

CO

VE

RA

GE

PER

IOD

? Sunesta

® Products, LLC w

arrants to the original purchaser only its prod-ucts to be free from

defects in material and w

orkmanship under norm

al and proper use for a period of 5 to 15 years (depending on the specifics on the reverse side) beginning from

the date of purchase. Any such defects m

ust be reported w

ithin 5 to 15 years of date of purchase (proof of purchase required), and Sunesta

®’s only obligation under this limited w

arranty shall be to replace or repair, at its option, those parts w

hich are deemed defec-

tive. Sunesta® is not responsible for additional w

arranties extended by the Sunesta

® dealer.

WH

AT

GE

NE

RA

L CO

ND

ITIO

NS A

PPLY?

• The awning system

must be properly installed, utilized, and m

aintained. The w

arranty does not apply against deterioration of any kind due to abusive use, harsh cleaning solutions, m

alfunction, negligence, accidents, vandalism,

high winds, extrem

e rain or hail, fire, or any other acts of God. The fram

e w

arranty does not apply against rust, corrosion, chipping or peeling. • N

ormal w

ear, weather soiling or stains from

environmental pollution or

other sources are not covered.

HO

W D

O Y

OU

GE

T SE

RV

ICE

?• C

all the authorized Mem

ber of the Sunesta® D

ealers’ Association

™ (SDA

) from

whom

you purchased the product to inspect the installed product. Any

suspected defective part will be returned to Sunesta

®, shipped prepaid, after receipt of Sunesta

®’s return authorization number. A

fter Sunesta® receives the

authorized return, Sunesta® w

ill inspect the frame part, m

otor or fabric to de-term

ine the validity of the warranty claim

. The Sunesta® dealer w

ill be noti-fied of the w

arranty claim status. If a Sunesta

® dealer is not available, then the purchaser should contact Sunesta Products, LLC

at 11320 Distribution A

ve. East, Jacksonville, Florida 32256 (904.268.8000) for instructions. Labor costs for rem

oval and reinstallation of the awning and/or parts shall

be the sole responsibility of the purchaser.

Sun

esta® P

rodu

cts, L

LC

LIM

ITE

D W

AR

RA

NT

Y &

RE

GIST

RA

TIO

N C

AR

D

Comments:

place SmartCodeTM label here

Sunesta™, Sunstyle

™, Sunlight ™, Sunflair™, Sunbrero

™, Sundrop™, Sunroll ™, Suncover

™, Sunplus™, Shadespot ™

, Shadeside™

& Sentry

are trademarks of Sunesta Products, LLC

6D

etach card. Fill it out completely, fold &

tape it where indicated, and m

ail it today. C

opyright 2012. Sunesta Products, LLC SP 370036 5/12