Products and Services

With the right partner, anything is possible.Whatever your business requirements, we can find a solution.

Contact 0313 121 121 or talkbusiness@mtn.co.ug today.

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Table of Contents

Voice & Messaging Solutions.........................7• MTN TalkTime .............................................................9• MTN Corporate Top-Up..........................................11• MTN Corporate CallerTunez.................................13• MTN International Calling.....................................14• MTN Roaming...........................................................15• 0800 Toll Free Voice Premium Services............17• 090 Voice Premium Services................................18• 090 SMS Premium Services..................................19• MTN Closed User-Groups (CUG).........................21• MTN Fixed Lines.......................................................23• MTN Conference Bridge........................................25• Bulk SMS.....................................................................27

Connectivity & APN Solutions.....................29• MTN Broadband........................................................31• MTN Dedicated Internet........................................33• MTN Leased Lines....................................................35• MTN Mobile Internet..............................................36• MTN PRI ISDN............................................................37• BlackBerry® from MTN ...........................................39

• Public & Private APN .............................................40• Hot Spots ..................................................................41

Managed Hosted Services.............................43• Colocation..................................................................45• MTN Uni-Presence...................................................47• MTN WebPhone.......................................................48• Domain Name Registration and Hosting........49• MTN Hosted PABX...................................................50• Web Hosting..............................................................53• Anti Spam and Anti Virus......................................55

Integrated Payment Solutions...................57• MTN Mobile Money................................................59• Bill Payment..............................................................60• Bulk Payments..........................................................61

Multimedia Solutions........................................63• MTN ePresence..........................................................65• Standard Definition Video Conferencing.........67

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Effective communication between your business and your clients is paramount to success, which is why MTN Business offers you a range of cost-effective, value-added calling and messaging solutions. By taking advantage of these products and services, your business will enjoy improved productivity and efficiency, increased customer interaction and satisfaction and reduced operational costs. So whether it’s new handsets or price plans for your employees, bulk SMS packages or fixed line calls, MTN Business can provide you with the ideal solution.

Voice & Messaging Solutions

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MTN TalkTime Are you a frequent caller? Switch to our post-paid mobile service with reduced call rates.

OverviewMTN TalkTime is a post-paid connection service that gives you freedom and unrestricted access to MTN services.It is a flexible package designed to provide convenience to executives and professionals.

Benefits• No need to load airtime• Ability to manage your telecommunication expenditure via credit limits with an option to load

Pay as you Go airtime once the credit limit has been reached• Access to a wide roaming network• Itemised monthly bills

Features• Month end bills for reconciliation and settlement• Unlimited talk hours• Option for credit limits

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MTN Corporate Top-UpEnjoy low call tariffs and manage your communication budget by settling bills monthly.

Overview• MTN Corporate Top-Up is an innovative product that allows you to manage your spend better while enjoying preferential rates. With MTN Corporate Top-Up you set your own spend limit and settle your bills conveniently with one easy payment at the beginning of the month. This service is ideal for companies that want to manage their staff accounts thus giving you predictable spend on your communication service with MTN.

Benefits• Cost control - get the best of both worlds; preferential rates as postpaid customers and cost control.• Manage your communications budget better with spend limits• Settle your bills conveniently with one payment at the beginning of the month.• Choose a favourable option with our tariff plans; Top-Up standard & Top-Up flat rate• Stay connected by loading airtime should your spend limit be reached• Roam in East Africa with MTN Home & Away on your MTN number and at your home rates

Features• With MTN Corporate Top-Up, you have the option of loading airtime credits and continuing to enjoy

preferential rates.

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MTN Corporate CallerTunezReach your customers and utilize your employees’ phones to share your company’s message.

OverviewMTN Corporate CallerTunez is a service that provides an advertising platform for corporate customers and SMEs. The service enables the corporate customer to create and load a company jingle(s) to a selected base of cell phone numbers (employees/ groups of consenting individuals) so that customers interacting with the employees can listen to and be exposed to different advertising messages when they call.

Benefits• A simple yet effective advertising tool• Utilize your staff cell phones (incoming calls)

Features• Easy to use – access to a portal to upload jingle and manage listed numbers• Both prepaid and post-paid numbers can be listed• Ability to change company jingle every month

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MTN International CallingConnect to the world instantly with your MTN line.

OverviewInternational Calling is a service that enables you to make voice calls from Uganda to any other country in the world.

Benefits• Ability to make calls and do business globally.

Features• International Calling rates apply.• Your MTN account is preset to allow for International Calling.• Simply dial + and the country code prefix followed by the number e.g. (United Kingdom) +44XXXXXXX

MTN Roaming Access all MTN services on your MTN mobile phone number when you travel outside of Uganda.

OverviewRoaming services allows you to stay connected while you are travelling to countries with MTN roaming partners. This includes both voice and data roaming.

Benefits• Always connected • Preferred roaming rates in MTN networks• Free incoming calls in Botswana, Rwanda, South Africa, Swaziland and Zambia

Features• Use your MTN number seamlessly in Kenya, Rwanda, and Tanzania.• Roam with 287 GSM operators in 134 countries.• We are continuously partnering with more GSM operators to give you a wider coverage. To get the latest list of GSM operators and countries, go to: www.mtn.co.ug/mtnbusiness

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0800 Toll Free Voice Premium ServicesSet up a service/call centre number that allows your customer’s to call you free of charge.

Overview0800 Toll Free is a service that enables customers to call a company for free, while that particular company meets the costs.

Benefits• 0800 Toll Free enables organizations offer unparalleled customer relationship management tools that enhance

interaction with their customers.• Convenience – an immediate and direct way for customers to interact with your organization with no limitations.

Features• Incoming calls are free to callers• Billed at MTN fixed line rates

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090 Voice Premium ServicesEarn additional income for your organization by creating a premium 090 number to be used as a competition line or a service support line.

Overview090 Voice Premium Services is a service where calls made to a particular number are charged at a higher rate than normal. This premium rated numbers can be used to deliver content services and promotions.

Benefits• Allows companies to run their own promotions, quicker, easier and cheaper

Features• Call rates can be higher than normal

090 SMS Premium ServicesCreate a premium 90 number to boost your companies income.

Overview090 SMS Premium Services is a service where text messages sent to a particular number are charged at a higher rate than normal. These premium rated numbers can be used to deliver content services and promotions.

Benefits• Allows companies to run their own promotions, quicker, easier and cheaper.

Features• SMS rates can be higher than normal

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MTN Closed User-Groups (CUG)Save money when you create a pre-defined user group of staff members to make and receive unlimited calls from one another.

OverviewClosed User Group is a unique value added service that provides multi-user business environments with convenience and cost savings. It allows users within a pre-defined group to make calls to one another at preferential or zero rates, while standard prevailing rates will apply for calls outside the group.

Benefits• Management of communication costs• Unlimited calls within the group, resulting in increased productivity

Features• Group monthly subscription• Free calls within the group

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MTN Fixed Lines Take advantage of low call rates with wire-line or wireless MTN Fixed Lines.

OverviewFixed Lines services are offered both on prepaid and post-paid plans, and they deliver voice, data, video and image transmission, or any combination.

Benefits• Flexible, convenient and affordable packages• Gives your business a professional identity

Features• Pay Monthly -will guarantee a consistent and convenient service, since you pay your call usage bills at the

end of every month • Pay as You Go - requires no deposit and gives you control over your expenditure with a range of suitable

airtime recharge options

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MTN Conference BridgeAvoid high travel costs and meet conveniently using state of the art teleconferencing.

Overview• Conference Bridge is a teleconferencing service that enables you to hold a voice conference with more than 20

people who could be anywhere in the world. To access the Conference Bridge, just Dial +256312777000 and follow interactive voice prompts.

Benefits • Convenience - ability to conference more than 20 people at once, locally and internationally• Reduced travel costs – no need for people to travel for meetings• Quick and Easy to set up – an automated menu driven self-service.

Features• You can use any device that can dial the Conferencing Bridge• No setup or monthly fees • Billed at prevailing rates to the MTN Fixed Line network• Only use what you need• High security with Conference ID & password options

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Bulk SMS

OverviewBulk SMS is a service that enables you to send non-premium text messages from your computer, server, website and any other application to mobile phones. With Bulk SMS your business can communicate with customers easier and more effectively.

Benefits • Improves customer services• Ability to send SMSs in bulk

Features• Easy to use

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MTN Business provides technically innovative, reliable and secure connectivity solutions designed to manage costs, improve efficiencies and deliver consistent quality, all backed by our unique customer service experience.

Connectivity & APN Solutions

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MTN BroadbandExperience high-speed Internet broadband services over the WiMax fixed wireless network.

OverviewMTN broadband is a fixed internet service that offers fast internet access enabling browsing, sending and receiving of email, file downloads, audio and video streaming in an efficient and cost effective way.

Benefits• High speed – fast internet access• Convenience –ability to top up your account remotely.• Control - you only pay for what you use.

Features• Additional value added services like free email accounts• Offered both on post-paid and prepaid options

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MTN Dedicated InternetReceive secure, unlimited Internet access and volume downloads based on your bandwidth requirements.

OverviewDedicated Internet is a service suitable for customers with a need for high bandwidth and whose business relies on Internet access. With Dedicated Internet you are guaranteed reliable, 24/7 direct connectivity to the Internet, tailor-made to suit specific requirements.

Benefits• Scalable• It is always on• Dedicated support

Features• Monitoring and Reporting-customers are provided with monitoring tools.

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MTN Leased LinesLink inter-offices, branches, ATMs, and more with a high-speed, dedicated phone line for data transfers.

OverviewA Leased Line is a dedicated data circuit service that offers high speed and secure transmission of data via a point-to-point connection. Leased Lines are particularly suitable for businesses that need to transfer large amounts of sensitive data securely and in real time.

Benefits• Security - A secure medium for transmission• It is always on• Value for Money- A flat monthly subscription • Connectivity - offers office and branches connectivity overcoming geographical distance efficiently

Features• Unlimited capacity• Scalable

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MTN Mobile InternetAccess MTN Internet on the go using a modem, PDA, or 3G router.

OverviewMobile Internet is an Internet access service through a compatible device using, GPRS, EDGE or 3G+ (HSDPA) technologies. It enables you get onto the Internet on the go so you don’t have to be tied to fixed location. All you need is an MTN SIM Card and a data enabled handset or smart phone or tablet or USB Modem.

Benefits• Plug and play – easy to use

Features• Available countrywide where there is MTN coverage

MTN PRI ISDNSwitch to an inexpensive digital network that carries voice, data, and video over existing telephone network infrastructure.

OverviewPRA ISDN services are offered on a post-paid plan and they deliver voice, data, video and image transmission, or any combination and this service offered to large corporates and multi-national businesses.

Benefits• Flexible, convenient and affordable packages• Gives your business a professional identity

Features• Pay Monthly -will guarantee a consistent and convenient service, since you pay your usage bills at the end of

every month.

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BlackBerry® from MTN Work anywhere with the smartphone that lets you access your office on the go.

Overview A BlackBerry® is a wireless communication tool designed especially for mobile professionals. Not only does it offer cell phone communication functionality, but it provides automatic delivery of your email, regardless of account type, making it possible to read, forward, reply and delete emails, including attachments. In addition to the above features, it allows you to manage your contacts and calendar, making it a full personal assistant in handset form.

BlackBerry® offers enhanced security features to protect confidential company data from the risk of lost or stolen devices. You can perform a remote wipe on any device should it be necessary.

Benefits • Leading Technology - BlackBerry® offers a wide range of easy to use top of the range handsets • Reliability - Constant, safe access to all of your email accounts, in-office information and exchange server • Increased Productivity - Enhanced mobility and convenience • Customer Confidence - Be always available whether in or out of the office

Features• Push email• Calendar & contacts synchronization• Unparalleled security

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Public & Private APN

OverviewThis is a service that enables IP connectivity over the MTN GSM network. The Public APN can be accessed by devices that have Internet connectivity while the Private APN is used by companies for data traffic to specific destinations.

Benefits• Efficiency - Network resources are only used during information transfer.

Features• Secured data transfers

Hot Spots

OverviewThe MTN Hot Spot service will enable users to have access to the Internet using the WIFI technology. The most common use of WIFI is for Internet access via laptops, smartphones, netbooks, PDAs and tablets, in locations such as airports, coffee shops, shopping malls and residential areas. This service will be open to both MTN and non-MTN customers, whether pre-paid or post paid.

Benefits• High Internet access speed• Ease of use: Non-MTN customers can easily use the service.• Convenience: with web airtime, customers will be redirected to the web top up selfcare where they can recharge their account

Features• Flexibility of using the service as and when it is needed - You do not have to queue up at the service centres, as long as you have a Wi-Fi compatible laptop or phone, you simply log on-to the MTN Hot Spot and follow instructions.• Secure - The data between your device and the access point is encrypted, further reducing the risk that your session may be observed.

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If you need a secure, reliable, environment to which to colocate your Internet servers, data networking or voice equipment, then MTN Business has the solution for you. Whether it’s simply network colocation you require or a range of hosting or management services, we have the infrastructure and expertise to reduce your operating expenses and lower the risks associated with building and managing your own internal environment. And even though you will not own the infrastructure your information is housed on, you will still be able to manage and access your own equipment and private data.

Managed Hosted Services

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Colocation

OverviewThe MTN Data Centre will offer colocation facilities. This is where a private company owns the hardware, but rents space in a data centre (or colocation facility) for it’s servers and IT infrastructure.

Benefits • Reduced bandwidth cost and higher speeds• Power outage protection• Control over the equipment & software, for example during upgrades• Secured environment

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MTN Uni-PresenceDo business anywhere using just one number.

OverviewMTN UniPresence is a service that brings all your communication devices together under one number. With MTN UniPresence users can make and receive calls wherever they are over any available connections, and instead of receiving calls on multiple numbers, use one.

Benefits • Convenience• Increased productivity• Always reachable

Features

• One number for all communication devices: Your customers only have to remember one number. A single phone number also helps your staff to stay connected with customers and the office ensuring that important business opportunities are almost never missed.

• Conduct business on the move from anywhere: MTN UniPresence gives you the ultimate flexibility to conduct business from any location and with high definition voice quality your customers never need to know the difference.

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Domain Name Registration and HostingAcquire easy-to-use domain names and email addresses for better customer communication. Get technical hosting and invaluable services and support for your company’s email.

OverviewThis is a service where MTN registers your domain name and also provides Internet Hosting.

Benefits• One-stop shop• Ownership of domain name• Identity – usage of domain name on email & website addresses.

Features• You can select a domain name that will become your online identity.• Domain name registration can be offered as a stand alone service separate from web hosting.

MTN WebPhoneHarness the power of MTN Internet to turn your computer or tablet into a phone.

OverviewMTN WebPhone is a service that allows you to make calls over the Internet either from a laptop, tablet or smartphone. It is ideal for the business traveller, especially when outside the country.

Benefits• Cost control – instead of accumulating telephone bills while outside the country, use MTN WebPhone to make

calls “cheaper” over the Internet

Features• Easy to use – just install the MTN WebPhone on your handset or laptop and you are ready to make calls.• Ability to send text messages

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• Scalability - scalable in to suit any business size across any number of locations• Management - Users and services management can be quickly configured and implemented through an easy-

to-use interface• Innovative and future-proof technology – designed to grow with new technologies and applications

Features

• Businesses will be able to keep their existing telephone numbers • Hosted by MTN• Supplementary service - Group Pick up, Dual Ringing, Line Hunting, Open Hour Support, Auto Attendant,

Call Queuing, Call Forwarding, Call Hold, Call Transfer, Auto Attendant Service, Night Service/ Open Hour Support.

MTN Hosted PABXLower your operational costs with an efficient, all-in-one automated switchboard solution.

OverviewHosted PABX is a hosted telephony solution, allowing you to communicate with your clients 24/7. This service comprises of a combination of best-in-class technologies, combining voice and data technology, to deliver innovative telephony to businesses over an Internet Protocol (IP) system.

It is subject to strict controls to ensure high levels of availability and reliability, including advanced security measures, and a consistently controlled and monitored environment to ensure the optimum performance of the infrastructure.

Benefits• Limited infrastructure investment - As the system will be hosted by MTN, your business will only invest in IP

handsets and optional voice gateway equipment• Improved efficiency - By combining data and voice technologies, your business will enjoy lower operating costs

and increased efficiency in the work place• Availability - hosted in a secure environment that has constant system monitoring for availability, reliability and

performance

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Web HostingObtain a personal or business website without paying the high costs of hardware and software.

OverviewWeb Hosting is a service where MTN hosts your company website and email services.

Benefits• Cost saving – no infrastructure investment• Data security • Redundancy• Flexibility & scalability

Features• Manage your own business website in a cost-effective environment with MTN Business support.

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Anti Spam and Anti VirusTake advantage of spam filtration and automatically updated virus protection with MTN Internet.

OverviewThis is a service that protects your email and web servers from unsolicited emails, chain letters and viruses, malware and denial of service attacks.

Benefits• Quicker delivery of emails• Data security

Features• Virus protection is currently active on all MTN Internet email accounts, with virus definitions being automatically

updated regularly or at any time if a new threat is identified

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Integrated Payment Solutions

Avoid administrative costs when you make cash payments. Pay bills securely, conveniently and instantly.

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MTN TalkTime Are you a frequent caller? Switch to our post-paid mobile service with reduced call rates.

What is it?MTN TalkTime is a post-paid connection service that gives you freedom and unrestricted access to MTN services.It is a flexible package designed to provide convenience to executives and professionals.

Benefits• No need to load airtime• Ability to manage your

telecommunication expenditure via credit limits with an option to load

Pay as you Go airtime once the credit limit has been reached

MTN Mobile Money

OverviewDiscover an electronic wallet service that enables you to send and receive money anywhere in Uganda or abroad.

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Bulk payments

OverviewUse MTN Mobile Money to make prompt payment of salaries, ease trade payments and eliminate the need of carrying bulk cash.

Bill PaymentsConveniently settle MTN post-paid and fixed line bills using MTN Mobile Money.

OverviewBill Payments is a service that enables you to easily pay for MTN Bills. The services/bills you can pay for using MTN Mobile Money include;

• Voice Postpaid bills• Fixed line bills

Through your MTN Mobile Money Menu, you are able to pay as per an invoice or part payment during the course of the month.

Benefits• Saves on time – there is no need travel or to wait for MTN Offices to open.

Features • Easy to use – MTN Mobile Money menu, select Pay Bill and then follow prompts

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Multimedia Solutions

Communicate face to face in two or more locations through state of the art video conferencing, reliably and conveniently.

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MTN ePresenceMeet face to face with High Definition video conferencing.

OverviewMTN e-Presence is a business solution that offers an ‘in-person’ video conferencing experience in full high definition video and crisp quality audio. With MTN e-Presence, you are able to hold meetings with counterparts in various locations and make or share presentations and documents as if you were all in the same room, while eliminating security risks associated with travelling and channelling relevant resources to more productive use.

Benefits• Cost efficiency–hosted by MTN or customised installation• Reduces travel costs while doing business beyond borders• Footprint in other MTN operations; e.g. MTN Business Nigeria, MTN Business Ghana, MTN Business Kenya

Features• Data sharing – ability to share and view presentations during a conference • Ease of scheduling meetings

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Standard Definition Video Conferencing

Overview

Benefits• Make Business travel a thing of the past. • Hold meetings, in person using your computer.

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Nyonyi Gardens, 4 Wampewo AvenuePO Box 24624 Kampala, UgandaTel: 0313 121 121Email: talkbusiness@mtn.co.ugWebsite: www.mtn.co.ug