Production Issue TestingApplication of Police Psychology

Subject:Software Testing

Industry:IT

Narayanan Palani

How to Investigate?

Usual way:

Identify the defect-Fix it & perform

Regression Testing

Pitfalls:

Unidentified defects!

Weak areas of the product/testable item!

No proper investigation to prevent further defects in production!

Suggested Approach:

Application of Police Psychology in Software Testing

Investigation approach in police way!

Track the defect and identify the route cause!

Explore the possibilities of future possibilities and fix it now!

How?

PSYCHOTRAUMATOLOGY

Identify symptoms of the issues

The incident/defect is persistently re-experienced in a number of ways often described as flashbacks (replicating the production environment).

Reproduce the above step with much complexity involved

Steps

‘Profiling the module and responsible testers’ involved (before production release)

‘Psychological symptoms’ (of testers after understanding the production issue)

Psychological services (debriefing about the production issue to explore more weaker areas from the testable item)

Support System (involve other testers/team members to discuss on the issue)

Identify the set of weak areas to proceed for the re-functional testing

Deliverable

Design a investigation checklist

Identify key functionalities to be tested again!

Include different test analysts involved

Make a ‘Production Issue Profiling’ with proper investigation reports

Important: Retest the closed ‘High Priority Defects’