product & supply chain improvement

Product & Supply Chain Improvement

Bernard LaurasAirbus

IAQG General AssemblyOct 9th, 2013

• Product & Supply Chain Improvement Team • PSCI Strategic Objectives• SCMH Status• Future SCMH evolution• PSCI Tactical Objectives status• Summary & Support Needed

Content:

Product & Supply Chain Improvement Team:

Sector Leaders• Bernard Lauras (Airbus)• Dale Gordon (Aerojet

Rocketdyne)• Christian Buck (Safran)• Deborah Oberhausen (UTC)• Motoko Iwadare (MHI) interim

IAQG Contractors• Darryl Hue (contract

just ended)• Susan Parsons

IAQG Stream Leader• Bernard Lauras (Airbus)

Product & Supply Chain Improvement strategic objectives

• Reduce the number of customer specific requirements flowed to the supply chain

• Increase confidence that being 9100 series certified will improve quality and delivery performance and reduce surveillance costs

Focus on “How” through SCMH

91XX

Requirements

91xx9131

91039102

Links to

SCMH Guidance material, tools, training

Includes

Providing guidance material and best practices on how to meet requirements and achieve objectives

Inputs for new revision of 91XX

Recently Published/Updated (since last IAQG meeting)

• Chapter 8: Introduction to Advanced Product Quality Planning (APQP) – July 13 (minor revision incorporated this week)

• Link to IAQG dictionary added

SCMH Project Status

SCMH Project StatusActive projects

• Chapter 5: Planning of Product Realization (Plant,material, skills and capacity planning) On hold. Intend to revise scope and re-launch

• Chapter 8: Advanced Product Quality Planning APQP – Phase 2 Details (element descriptions and checklists) expected Nov 13

• Chapter 10: Counterfeit and Suspect Unapproved Parts Prevention expected year end

• Chapter 11: Process Mapping (VSM based) expected year end

SCMH content• Cancelled “Preventive actions”

– New revision of 9100 will remove focus on preventive action

– Partly covered in Root Cause Analysis and Problem Solving (Step 7 – Standardise and Transfer the Knowledge Across Business)

– APQP / PPAP also refers to prevention by focusing on process robustness along life cycle from design to production

• Moved “Counterfeit and unapproved part prevention” from chapter 10 (Customer Support) to chapter 11 (Business Management & Customer Satisfaction Monitoring)

Appendices 10. Customer Support (Control of service operations)

11. Business Management & Customer Sat. Monitoring

4. Suppliers sourcing selection & approval

2. Contract Requirements & Flow Down

5. Plant, material, skills, capacity planning & scheduling

6. Order Management and logistic (Internal & external)

1. Sales, Master Scheduling & Sequencing

3. Design & Development

7. Manufacturing and Inspection 8. Supplier operational management and product

validation

9. Control of non conformities, corrective and preventive actions

• Requirements & Flow Down Templates

• Contractual Requirements Review & Management Guidance

• Supplier Selection and Capability Assessment

• Product Performance Detailed Assessment Checklists

• 9100 Rev C Deployment Support• People Capability PCAP 001• Link to ICOP Overview• 9100/SSCA/PPDAC Comparison• IAQG dictionary

• 9103 Material for Key Characteristics

• 9102 Material for First Article Inspection

• Foreign Object Debris (FOD)

• Notification of Change Tool• Supplier Quality Mgt Basics• Sub-tier Supplier Control

Management• Advanced Product Quality

Planning (APQP)

• Root Cause Analysis & Problem Solving

• Control of non conformities

• Order Management and logistic

• Work Transfer• Configuration Mgmt• Risk Management• Delivery Metrics Definition

• Master Scheduling

Work In ProgressAvailable

• Planning of Product Realization (Plant, material skills and capacity planning)

• Special Requirements & Critical Items

• Software Guidance (9115)• Quality Aspects of New Product

Development

Future

• Process Mapping (VSM Based)• Counterfeit & Suspect

Unapproved Parts

Supply Chain Management Handbook Content –Based on the Product Life Cycle

How to access SCMH ?

www.iaqg.org


Direct access to SCMH page

www.iaqg.org/SCMH

Detailed content and direct access to procedures, training presentations, templates, forms, etc


SCMH Hit Counter (Sept. data)

•77,000 visitors since start of tracking (Yokohama IAQG, Oct 2008)

• 12,600+ since Spring 2013 IAQG Meeting (stable)

•Downloads since Fall IAQG meeting • 12,700+ avg. per month (was

10,400: increased awareness of the SCMH

A p p e ti t e fo r t h e S C M H i s re a l

& g r o w i n g !

e-SCMH Visitor Tracker

0 20006100

1090017125

24200

3812547200

54880

6875377000

0

10000

20000

30000

40000

50000

60000

70000

80000

90000

Oct

-08

Apr

-09

Oct

-09

Apr

-10

Oct

-10

Apr

-11

Oct

-11

Apr

-12

Oct

-12

Apr

-13

Oct

-13

Num

ber

of H

its

Dates

Website Hits

Number of hit (accum.)

Promotional Campaign

New Website

Webinars

SCMH Survey Results1005 as of Sept. 2013 (163 since April 2013)

• 92% Users found the SCMH “Very Useful”/”Useful”• 81% are “likely”/”very likely” to use the information in

company procedures• 70% are “likely”/”very likely” to share or use the material with

their suppliers • 82% find the SCMH “Easy”/”Very Easy” to navigate.• 94% of users will recommend the SCMH to others

G l o b a l fe e d b a c k f r o m u s e r s i s v e r y p o s i ti v e

SCMH Awareness Webinars• Launched 2 Pilot SCMH Awareness Webinars

– Content: Overview of the SCMH and focus on one specific section• Foreign Object Debris FOD Sept. 17th

• Sub-tier Supplier Control Management Sept 19th • 25 Seats made available for the pilots

– Requests to attend exceeded the 25 seats within the first 48 hour– Participation less than expected (unexpected cancellations – free?).

• One or two more pilots before year end with improved registration process (“first come – first serve”)

• Positive feedback from participants so far Decision for deployment will be made in Jan 14

Process to select future SCMH sections • Launching any new section should be based on need /

added value for the industry, level of available support, etc• Letter was sent few days ago to all IAQG members

(based on IAQG roster) to ask proposing new topics– Based on 9100 chapters that are more frequently subject of

findings during ICOP audits– Any other ideas?

• Same survey is accessible in e-SCMH

Low feedback so far Please have a look and answer

Need to gather data from SCMH users• First time visitors (who are they?)• First download of a SCMH material (requiring e-mail address

registration)• Asking few questions about industry, business, how got

knowledge of SCMH, etc.• Allowing generating e-mail listing of users

Ensure better alignment between SCMH content and industry expectations

e-SCMH enhancement to come Registration process (e-mail address) User rosterSurvey and associated reporting functionAutomatic announcement or invitation at SCMH opening

SCMH Evolution

• Potential new sections if adequate support from IAQG members– Capacity Management, Ordering and Logistics (new name for

merged Sections 5 and 6): Need project leader and team members – Off site support: Need project leader and team members– Certificate of Conformance: Leader found, Need team members– Delegated Product Release Verification (DPRV). Team available

• Should we change SCMH structure ?– Proposal made by PSCI team to move from “Product life cycle” to

“Process approach”– Will be discussed in Jan 14 SWG meeting

# 2013 Objectives Status

PSCI 1Define a way of working to support new 9100 revision (provide recommendations about future content). Target End Feb 13Provide first inputs to Requirement stream: Target: July 13

PSCI 2 Publish 4 new SCMH sections

PSCI 3Identify better process to select future SCMH sections (based on need / added value for the industry, level of available supports, etc): Target date: Montreal IAQG

PSCI 4

Review mechanism to identify if and how to subcontract SCMH related activities (step approach based on value / availabilities of resources and S/C costs): Target date: First ideas Moscow IAQG, completed Montreal IAQG

PSCI 5 Launch SCMH 2 webinar awareness pilots and propose plan for further development based on users feedback: Target Montreal IAQG

Off plan, not recoverable

Closed

2013 Tactical ObjectivesProduct & Supply Chain Improvement

Closed

On plan Off plan, but recoverable

Closed

Summary and Support Needed• SCMH usage is increasing with real satisfaction from users• SCMH material development and advertising continues• Need help to complete and promote SCMH

– Provide direct support and participate to writing team– Express your ideas regarding content – Communicate awareness of the SCMH throughout your

companies and your supply chain!– Use the SCMH Survey and provide feedback

• PSCI team aligning its activities to the IAQG strategy in coordination with other streams

Questions ?

Back-up slides

Potential new sections – Outcomes of PSCI Montreal face to face meeting

• Off-site work requirements– Problem Statement: Lack of effective management of personal from outside

companies performing activities at customer locations.– Scope: Guidance on how to ensure that personnel performing off-site work (at

customer’s facility) have access to all necessary data and specific customer requirements and have adequate qualifications and training / awareness to perform their tasks (including local rules, environmental and safety conditions.)

– Mentor: Bernard Lauras– Leader: Open– Facilitator: Sue Parsons– Team Members:


• Certificate of Conformity– Problem Statement : missing data, weak in details– Scope: Minimum requirements for a C of C including a proposed template

(w/minimum mandatory fields)

– Mentor: Debbie Oberhausen– Leader: Gerald Lindlbauer– Facilitator: Sue Parsons– Team Members: Raymond Wright


• Delegated Product Release Verification (DPRV)– Met Future 9117 standard writing team– Want to add guidance and forms into SCMH – Material expected Feb 14

•Hits are heavier where more and new material exists, i.e. Training, Forms & Checklists

May 2013

Sept 2013 Stable

SCMH Chapter Hits – Sept. 2013

Ch.1 Schedule8%

Ch.2 Con-tract8%

Ch.3 Design11%

Ch.4 Sourcing9%

Ch.5 Plan2%

Ch.6 Order1%

Ch.7 MFG.16%

Ch.8 Supplier15%

Ch.9 Non Conf.8%

Ch.10 Support

1%

Ch.11 Business15%

Appendix6%

Ch.1 Schedule8%

Ch.2 Con-tract8%

Ch.3 Design10%

Ch.4 Sourc-ing9%

Ch.5 Plan2%

Ch.6 Order2%Ch.7 MFG.

15%

Ch.8 Supplier

10%

Ch.9 Non Conf.9%

Ch.10 Support

1%

Ch.11 Business

19%

Appendix7%

• 7.2.2. Review of Requirements Related to the Product: Add notion of deviations/exceptions to customer requirements and need to record them

• 7.1.4 Control of Work Transfers and 7.3.7 Control of design and development changes: Add notion of risk management and criteria for information to the customer prior to work transfer or design change

• 7.5.1.4 Post-delivery support: Clarification regarding need to verify that personnel performing off-site work have access to all specific customer requirements and have adequate qualifications and training / awareness to perform their tasks

• 7.4.1 Purchasing process: Add that the organisation shall ensure that customer, regulatory and statutory requirements are adequately flowed to its suppliers and it shall have a process to verify they are fulfilled by its suppliers and their sub-tier suppliers

• 7.4.1 Purchasing process: Add requirement concerning measures to be taken to prevent and detect use of counterfeit parts and unapproved products (incl. flow down to their suppliers and regular monitoring).

9100 additions proposed by PSCI

CUSTOMER

Market & Sell

Make (incl. Assemble & test)CustomerSupport

Design & Develop

Buy

Deliver

CUSTOMER

CUSTOMER

Deliver

Sales Operations Service

Common understanding of the scope of Supply Chain Process

Plan & Manage

Stakeholders relationship and communication

CUSTOMER

CUSTOMER

CUSTOMER

New SCMH structure and content

Market & Sell1

Make (incl. Assemble & test)3

Buy4

Deliver5

CustomerSupport6

Plan & Manage7

Stakeholders relationship and communication8

Design & Develop2

Appendices

• Master Scheduling

• 9103 Material for Key Characteristics

• 9102 Material for First Article Inspection

• Counterfeit & Suspect Unapproved Parts

• Supplier Selection and Capability Assessment

• Product Performance Detailed Assessment Checklists

• Supplier Quality Mgt Basics• Sub-tier Supplier Control Management

• Control of non conformities

• Foreign Object Debris (FOD)

• Work Transfer• Root Cause Analysis & Problem

Solving• Process Mapping (VSM Based)

• Advanced Product Quality Planning (APQP)

• Risk Management

• Requirements & Flow Down Templates • Contractual Requirements Review & Management Guidance

• Configuration management • Capacity Management, Ordering and

Logistics

• 9100 Rev C Deployment Support• People Capability PCAP 001• Link to ICOP Overview• 9100/SSCA/PPDAC Comparison• IAQG dictionary

• Off site support

• Special Requirements & Critical Items• Quality Aspects of New Product Development• Notification of Change• Software Guidance (9115)

• Delivery Metrics Definition• Certificate of Conformance• Delegated Product Release

verification

Sections already in progress Future sections to be launched

Not yet validated by SWG

product & supply chain improvement

Documents

product validation

contract requirements

order management

capacity planning scheduling6

iaqg meeting chapter

business apqp ppap

expected year end page

minor revision