product...project-ocm-52024 regn_agent transfer_page is not aligned properly. email template added...

Date ProductVersion File Version Type Functionality

Type Module Description

07/03/2020 3.3.2.20 3.3.2.2005 Fix Admin Module Fax Senders1. Project-OCM-53157 FaxOCM-Fax SendersModule- empty recordcreated through csv bulkupload 2. If any of the mandatory csv column isempty or invalid then "Invalid Data. Please check the data in CSV!" errortoaster message is displayed

06/05/2020 3.3.2.20 3.3.2.2004 Enhancement Report Callback SLA Report Performance tuning

06/03/2020 3.3.2.20 3.3.2.2003

Enhancement Functionality General Upgraded TAgentSkillManager.Lib 2.03.1301

Fix

Admin Module Fax Template1. PRDOCM-58461 FaxOCM-FaxTemplate-'Record updation failed' errormessage displayed for edit 2. Project-OCM-54370 FaxTemplate-ApprovedData page-The edited templatefile(approvalpending) displayed in previewwhen create action is approved.

Admin Module Fax Route Config1. PRDOCM-58464 FaxOCM-FaxRouteConfig- 'intent' included in the errormessage displayed when all mandatory fields left blank 2. PRDOCM-58462FaxOCM-FaxRouteConfig-Unable to create record w/o providing data intonon mandatory 'intent' field

Admin Module IVR Operating Hours Fixed an issue where "Please Provide week day" error toaster message isdisplayed when all days are selected using select all button.

05/27/2019 3.3.2.20 3.3.2.2002

Enhancement Admin Module

Cross-Site Scripting : ServerSide & Client Side

1. Handled RequestValidation for XSS attack 2. Redirected query stringXSS attack to SecurityError page 3. Added validation check to preventbrowser interprets request with malicious commands. 4.Implemented HTMLSanitization to prevent against Client-side Code-Injection attacks. 5. Added"ongridRequestError" event to handle errors in ajax data requests

TMAC Transfer List ExportScheduler Fax Auto AckConfiguration Fax RoutingConfiguration Fax Line ConfigFax Senders Fax TemplateOperating Hours

1. Project-OCM-53181_Enhancement_TMAC Transfer List_TMAC ConsultTransfer_Doesn't Show Proper Validation Message for Mandatory Field ifNo Input is provided.

Wait Time Color Config Project-OCM-53188_TMAC_Wait Time Color Config_Field names doesn'thave an asterisk(*) key it should be Mandatory Fields while adding Record.

https://pdfcrowd.com/doc/api/?ref=pdf

https://pdfcrowd.com/?ref=pdf



Change Request Report OCM Summary Contact ReportProject-OCM-57409 Reports->Seeing that uncontactable /expired contactsare not coming up in OCM summary auto contact report after agent reserveimplementation, as auto wrap up is happening.

1. Project-OCM-57437 UOB_SGCC_OCMConfiguration : Edit changesdoes not update in Audit trial, old value gets updated same as new value. 2.Fix for Grid Pager Bar and Grid Height Issue.

Holiday List Operating HoursProduct Promotions TMACTransfer List

Project-OCM-52024 REGN_Agent Transfer_page is not aligned properly.

Email Template Added Preview button to preview the Html Body. Upgrade the Kendo Editorfor Html Body. Fix for Grid Height Issue.

CRP Event MappingPRDOCM-54348 OCM CEP Event Mapping: Not Getting Error MessageWhen Record Created with Duplicate CEP Event and Duplicate RecordsCreated Successfully.

Agent Skill Assignment1. PRDOCM-55376 Agent Skill Assignment: In multi skill tab search , clearsearch button shouldn't be displayed. 2. PRDOCM-54367 OCM Agent SkillAssignment-Audit Trail Report: Assigned Skills are Not Displayed in AuditTrail Report.

Agent Settings1. PRDOCM-55388 OCM UI[Agent Settings]: Text Chat Greeting TemplateName is displayed as "Select" when no template is selected. 2. PRDOCM-55384 OCM UI[Agent Settings]: Feature and channel count header shouldbe displayed as separate items in ATR report.

Report SchedulerProject-OCM-55389 change error message "Index was out of range. Mustbe non-negative and less than the size of the collection" when schedule joblist is empty.

TDM Threshold Configuration PRDOCM-54334 TDM Threshold configuration: export to excel shouldexport the drill down page as well.

Fax Route Config PRDOCM-55375 Fax Routing Config: In ATR report for update , old valueslast changed On is displayed as 01/01/0001 00:00:00 and type is blank

Fax Auto ACK Configuration1. PRDOCM-53159 faxocm-faxautoack configuration-name field acceptsduplicate value. 2. PRDOCM-53158 FaxAutoAck Module:No validation forduplicate records for same faxline and type.

Fix Admin Module OCM Configuration





Fax Template

1. Project-OCM-55395 faxocm-faxtemplate preview: tfaxremoteclient objectneed not be instantiated when file is directly fetched from ocmuploadfiles. 2.Project-OCM-54370 FaxTemplate-Approved Data page-The editedtemplatefile(approvalpending) displayed in preview when create action isapproved. 3. Project-OCM-54369 FaxTemplate-the file contents donotrevert if revert/reject action is performed in OCM2 for the edit action done inOCM1. 4. Project-OCM-54368 FaxTemplate-file not displayed in thepreview of autoacktemplate record if revert/reject action was performed onit.

Fax Route Config Fax Auto ACKFax Senders

1. PRDOCM-53200 ATR-faxrouteconfig,faxautoack,faxsenders function-'SenderType' parameter displayed as 'type' in old & new value cols. 2.PRDOCM-53175 faxocm:ATR-faxrouteconfig module edit action sendertype not displayed in old value column.

Host Value Mapping Project-OCM-53223 REGN_IVR_HostValueMapping_Uploaded Wav File inHost Value Mapping Doesn't save in Server(FileUploadPath).

Fax Address Book PRDOCM-57402 Not able to create address book with 100 Recipients.

ReportOCM Report

PRDOCM-54281 OCM Reports[UI]: Toast message should be "Pleaseselect a Start Datetime and End DateTime" when date range is notselected.

Reports with Json

PRDOCM-53198 Reports search should have greater than, less than assearch criteria as reports contain numbers. DataFormatType property ofjson as Number for columns to which greater than, less than search criteriashould be applied. Note: This change is applicable only for reports withjson.

OCM Agent Summary Report1. PRDOCM-54364 OCM Reports: Average values are incorrect in OCMagent Summary drill down report. 2. PRDOCM-54280 OCM Reports[AgentSummary report]: Average Video IP Time needs to be rounded off to nextnearest value.

OCM Chat Agent PerformanceReport

PRDOCM-53239 OCM Reports [UI]: Disable There is no records to pop upmessage for Total chats, AgentID, AgentName,Average handle time andAverage ACW time

OCM Fax Sent Details Report Project-OCM-55380 FaxSentDetailsReport-export to excel/csv-drill downdata is not present.






PRDOCM-53241 - OCM Reports[Chat agent performance report]:AverageHandleTime calculation. PRDOCM-53244 - OCM Reports[Chatagent performance report]: AverageACWTime needs to be rounded off tonext nearest value.

OCM Audio Video PlaybackReport

Project-OCM-54328 [OCM audio video playback Report] Video play,pauseand other buttons are hidden in ui once video starts playing ,Audio Play andmute are not working.

Dashboard

Line Dashboard Project-OCM-53180 Line dashboard is not shown, if the access is given toonly that dashboard for that user role.

Chat RealTime Project-OCM-54360 [REGN_Chat real time Dashboard] Color changedfrom Dashboard color code config module is not reflecting in dashboard.

Functionality

Report Manager Project-OCM-57428 Report(Generic) - The Search functionality is notsupporting in the Reports for the column HH:mm:ss.

Session Token Reused on Login Session tokens are reissued when a user performs the action of logging in,with the previous token invalidating while application logout and timeout.

03/20/2020 3.3.2.20 3.3.2.2001

Change Request Report OCM Agent Historical Report Added Total Extension Time column to OCM Agent Historical Report.

Fix

Admin Module Agent Setting User Role Mapping1. Project-OCM-53218 Reduce or compress profile pic image uploadedfrom agent settings. 2. PRDOCM-53197 OCM :TMAC :Agent Settings:Send for Approval & Revert Changes Buttons are Not Displaying onceRecord Updated and Click on Go Back Button.

Report

OCM Agent Call Type ReportOCM Daily Contact Report OCMSummary Contact Report

1.Project-OCM-53203 OCM: Daily Auto Contact Report is not having 1stattempt date time and last Attempt Date time when exported to excel. 2.Project-OCM-53206 OCM : On searching for report based on single date ,the reports are not getting displayed. 3. Project-OCM-53209 Need todisplay Date and Time in the Reports and the header should be displayedas Date. 4. Project-OCM-53212 OCM: Agent ID is not reflected in OCMAgent Call type report. 5. Project-OCM-53213 OCM: Agent Call type :Search by Language is not mentioned in FSD -Search field should beremoved. 6. Project-OCM-54271 Call Type and Case ID values are comingare showing blank in OCM Daily contact report.

OCM Chat Interaction ChatbotReport

Project-OCM-53255 [Chat Interaction chat bot Report] Chat Transcript isnot sorted in order .On clicking of several times shows in order.(Intermittentissue)





03/06/2020 3.3.2.20 3.3.2.2001 Fix Admin Module

Agent Setting User Role MappingRemoved toaster message when agent session not found in TMAC.(Project-OCM-53121 [Agent setting] Change failed message after updatingagent details successfully when agent is not logged in to TMAC).

Fax senders Project-OCM-53157 - FaxOCM-Fax SendersModule- empty record createdthrough csv bulkupload.

Fax Template Project-OCM-40413-Faxocm-FaxTemplate module-autoack previewdoesnot work.

03/03/2020 3.3.2.20 3.3.2.2001 Fix

Admin Module

Agent Setting User Role MappingTMAC Aux Codes

Project-OCM-53121 [Agent setting] Change failed message after updatingagent details successfully when agent is not logged in to TMAC.

Agent Setting User Role Mapping Project-OCM-53130 [User role Mapping] Record approval is failed for oldrecords.

TMAC Transfer List Project-OCM-53116 Regression_TMAC Transfer List_Tmac Blind TransferTab_Click on Edit_Skill name and Skill ID Disappears.

IVR Product Promotion IVRBranch Details

1) Project-OCM-53030 REGN_Product Promotions_Status field asteriskmark. 2) Project-OCM-53084 REGN_Product Promotions_Start date/Enddate is not in a standard format. 3) Project-OCM-53087 REGN_ProductPromotions_Search_Start date/End date value is not getting displayed. 4)Project-OCM-53088 REGN_Product Promotions_Search_Start date/Enddate wrong alert message is getting displayed "Please enter the right Dateand Time".

Report Scheduler PRDOCM-53057 Report Scheduler: In UI Cron expression is not retaining avalue while we try to update a record again.

Fax Address Book PRDOCM-53134 Fax Address Book: Fax Address Book Tab does not allowspecial characters.

Report

OCM IVR Call Trace Report Project-OCM-53128 REGN_IVR Call Trace Report_IVR Call Flow DiagramDisplays Horizontally.

OCM Analysis Count Report,OCM IVR Call Transfer Report(Summary Data)

To display round percentage value in IVR Closure Rate, IVR TaskCompletion Rate, and First Call Resolution Rate

OCM Fax Summary Report Project-OCM-53061 REGN_Fax Summary Report_Search_Time value isnot getting displayed.





Dashboard

Chat, Chatbot, Chat Callback,Chat Self Service, Voice Callback

Fixed dashboard UI Issues with Chat, Chatbot, Chat Callback, Chat SelfService and Voice Callback Dashboards.

Fax Project-OCM-53122 Fax OCM Dashboard - page not completely visiblewhen chrome zoom level is 100% or higher.

02/20/2020 3.3.2.20 3.3.2.20


TDM Threshold Configuration1. Added new feature to apply rules across all team/ group level. 2. Forsingle team, existing rules will be displayed. 3. For multi-team, afterconfirming warning message if rule already exists then updated otherwiseinserted. 4. Implemented ORM

Agent Setting

Implemented Profile Picture Preview 1. Project-OCM-51999 [Agent settings]-Preview of the Agent profile pic is not available. 2. Project-OCM-53050[Agent Settings] Profile photo automatically uploaded when new agent iscreated without profile picture. 3. Project-OCM-52000 [Agent setting] -Profile photo format should support irrespective of the case (jpg,JPG,png,PNG,JPEG,jpeg).

Change Request

Admin ModuleIntro Message AnnouncementIvrCallbackAnnoucementIvrHostmap

DateTime appended with prefix underscore (_20022020035345) to thewavefiles upload to MPP/ Local path.

Report OCM Role Access Report

Added new feature 'export to excel' based on the configuration in json. Injson, if DataParamter="excel" then report will be exported in excel formatand if DataParamter="pdf" then eport will be exported in pdf format. Project-OCM-53077 [OCM Role Access Report] Role Access report should haveoption to export to excel.

Fix Admin Module Fax Template PRDOCM-51949 OCM FAX:Fax Template: Updated Record Data is notgetting Reverted after Revert.

TMAC Aux Codes PRDOCM-53038 OCM :TMAC : TMAC Aux Codes: Record Delete "NO"button is not Working.

Agent Transfer Branch DetailsIntro Message Announcement Project-OCM-52024 REGN_Agent Transfer_page is not aligned properly.

OCM Agent Summary Report Added SkillNameList column to show all assigned skill list to agent.

Report SchedulerPRDOCM-53057 Report Scheduler: In UI Cron expression is not retaining avalue while we try to update a record again. Default CRON Expression isset to "Every 15 minutes".






1.Project-OCM-47828 [OCM Audio/Video Report ]Audio/Video keeps onplaying even after the popup is closed by hitting the esc button in thekeyboard. 2.Height issue for Audio/Video Playback Report.

Product Promotion1. Project-OCM-53030 REGN_Product Promotions_Status field asteriskmark is missing. 2. Project-OCM-53031 REGN_Product Promotions_Startdate, end date is not getting updated in the UI grid. 3. IVR ProductPromotions UI fixes.

Operating HoursProject-OCM-53068 OCM_OperatingHours_IVRModule_While tapping onAdd New Record or Edit Record Button, Grid Pager Bar Shrinks in Size tillthe record is created or updated.

Report OCM Chat Agent PerformanceReport

PRDOCM-53062 OCM Reports [UI]: Data mismatch in OCM chat agentperformance report.

Dashboard ChatRealTime EmailRealTimeVoiceRealTime Project-OCM-53059 [Chat agent service queue dashboard] UI defect.

02/04/2020 3.3.2.4 3.3.2.4New Admin Module Agent Aux Codes

A page to configure Agent AUX codes. On change, inform TMAC server toupgrade internal memory dependency : TMAC server version should>=3.3.01.22.

Enhancement

Admin Module

Agent Setting User Role Mapping

1. Implementation of ORM in Agent Setting and User Role Mapping. 2.Added record existence check before ORM insert/update. 3. Implementedtmac server rest call to update tmac on updating a record in agent settingand user role mapping. 4. Only when the IsTMACUpdateAllowed key inweb.config is set to true, the tmac rest api is invoked. 5.TMACServerURLList contains server list, if agent logged into specific tmacserver then the changes is reflected to that agent TMAC application elsefailure message is displayed. 5. Upgraded OCM.ORM to 1.1.2.4dependency : TMAC server version >= 3.3.01.22.

Report Scheduler Enhancement to generate CRON expression based on the user input.

Product Promotion Added new json file to configure the UI.

Report OCM Call Transfer Report OCMAnalysis Count Report

1. Added new columns in json file for displaying the data dynamically inview summary popup. 2. Exporting the view summary popup data intoexcel. 3. Fixed the height issue in view summary popup. 4. Made querychanges for OCM Analysis Count Report





Functionality

General Upgraded TUserSessionMangerClient to _v1.1.12.30 UpgradedTConfigLoader to _v3.1.8.17

Campaign Manager1.The userID, Client IP and OCM sessionID is passed using AESEncryptorin the query string of TCamp. 2. Upgraded ConfigurationProvider to_v3.3.2.4

Change Request Report OCM Agent Summary Report Added SkillNameList column to show all assigned skill list to agent.

Fix

Admin Module

TMAC Broadcast message Project-OCM-34078 [TMAC Broadcast message] -Showing object object inthe background on editing the record.

IVR Intent Mapping PRDOCM-45587 Intent Mapping: In ATR Report, for Update and DeleteTransaction columns values are blank.

Export Scheduler PRDOCM-51929 Export Scheduler: Changing Custom daily to Weekly ,start time is displayed in UI.

Fax Senders Project-OCM-13463 faxocm-faxsenders-bulkupload-incorrect errormessage displayed when csv file with invalid faxnumber is uploaded.

Report

OCM Chatbot Interaction Report Project-OCM-51925 ChatBotInteractionReport_Transcripts are not incorrect order


1.Project-OCM-47828 [OCM Audio/Video Report ]Audio/Video keeps onplaying even after the popup is closed by hitting the esc button in thekeyboard. 2.Height issue for Audio/Video Playback Report.

Audit Trail Report PRDOCM-51956 AuditTrailReport-Old and new value column data notdisplayed for records of supervisor module transactions.

OCM Fax Received DetailsReport

Project-OCM-51897 FaxOCM-FaxReceiveddetailsreport-records aredisplayed based on TransferredAgentIDColumn in the maingrid.

OCM Summary Contact Report Updated where condition in query.

OCM Timeline Report PRDOCM-49869 Reports-OcmTimelineReport is taking more than 20 minto load.


PRDOCM-51902 OCM UI [Reports]: Not able to see chat agentperformance report records on OCM UI.





Functionality General PRDOCM-51942 OCM UI [Reports]: Page numbers are overlapped.

12/30/2019 3.2.12.30 3.2.12.30

New Report

OCM Daily Contact Report Added new report to show Daily Contact details.

OCM Agent Call Type Report Added new report to show Agent Call Type details.

OCM Summary Contact Report Added new report to show Summary Contact details.

Enhancement

Admin Module

Fee Waiver 1. Project-OCM-45640 REGN_FeeWaiver_Grid footer_Items per pagesetter is not displaying properly. 2. Add new js file.

Branch Details1. Project-OCM-45624 REGN_Branch details_Leave all mandatory fieldsblank>click on save button. 2. Project-OCM-47833 REGN_Branchdetails_Operation wav file column name is mismatching with CMM FSD andOCM UI. 3. Added new json file.

Product Promotion Added new json file to configure the UI.

Report Scheduler Added tooltip to Reschedule button.

FunctionalityGeneral Upgraded OCM.ORM to 1.0.12.30

General Moved security protocol validation to global.asax

Change Request Report IVR Call Trace Report Added the missing Segment column to json and query.

Fix Admin ModuleIntro Message Announcement

1. Project-OCM-45601 REGN_Intro message announcement_grid footer isoverlaping_IE 11. 2. Updated hotline column as blank when it i null, to getold values while performing delete and update operations.

Holiday ListProject-OCM-45626 - REGN_Branch Details,Fax application form_1st timeupload wave file>save. 2nd time re upload wave file and remove them ,Alertshould should be displayed " Please upload Wav File"

Billing Org Fixed issues with IVR Holiday list footer issue.

TMAC BroadCast Message1. PRDOCM-47861 OCM TMAC Broadcast Message: Search columns aremissing. 2. Project-OCM-34078 [TMAC Broadcast message] -Showingobject object in the background on editing the record





Chat Templates PRDOCM-47868 Chat Template:In Group Tab, Pagination is gettingoverlapped with Copyright header.

TP Redemption Project-OCM-48866 REGN_TP Redemption_Leave all mandatory fieldsblank>click on save button.

CSO Survey QA Displaying old existing wave files data when all 10 answer wave file are notselected.

Fax Template1. Project-OCM-50866 Fax Template: Cannot Create Template with type asACK. 2. Project-OCM-50869 Fax Template :Click on Content Field willMinimize the field area.

TDM Threshold Configuration PRDOCM-49866 TDM Threshold Config: Audit Trail Report for createtransaction , new values are blank.

Agent Skill Assignment1. Incorrect alert message is displayed when trying to add a skill to theagent. 2. Added skill list to filter agents based on selected skills. 3. AddedUI Change for agent multiselect search. 4. UpgradedTAgentSkillManager.Lib 1.0.12.30

Operating Hours Changes done to show skill name when operating hours add for skill.

General Project-OCM-50872 REGN_IRAS_IVR_Contingency wave file uploadversion is not getting updated to the latest version.

TMAC Broadcast Message PRDOCM-51879 OCM TMAC Broadcast Message:Org.Unit Field is NotSelected When Record Try to Update.

Fax Senders Project-OCM-13463 faxocm-faxsenders-bulkupload-incorrect errormessage displayed when csv file with invalid faxnumber is uploaded.

TP Redemption Project-OCM-51880 REGN_TP Redemption_Enter all the valid details>save "Alert message is displaying wrong".

Export Scheduler ReportDownload

1. PRDOCM-41463 Export Scheduler: In Email, It showed Not able toGenerate Report. 2. PRDOCM-45567 Export Scheduler: Report didnt getgenerated for daily report but custom daily report generated twice. 3. Addederror.text to get error while downloading report instead of blank page.





Agent Skill Assignment 'No Record to display' while doing skill filter in CM mode by upgradingTAgentSkillManager to 2.0.1.8

IVR Config Project-OCM-51889 Make IVR Config Changes Page Maximize Screen isnot working.

Report

Audit Trail Report Project-OCM-49865 REGN_Audit trial report_page is not aligned properly.

OCM Report Fixed the UI aligment

Agent Skill Assignment LogfileDownloader Dynamic ReportDesigner TDM ThresholdConfiguration UserManagementOCM Configuration ChatTemplate Email Template< FaxAddress Book Manual UploadUtility Role Based AccessManagement CallWorkReport

1. Fix for Grid Height Issues in mentioned modules and report manager 2.PRDOCM-45554 Holiday List: Allignment issue in Holiday list 3. PRDOCM-50867 Fax AddressBook: in Recipient Tab, Pagination is overlapping withCopyright header 4. PRDOCM-47868 Chat Template:In Group Tab,Pagination is getting overlapped with Copyright header 5. Project-OCM-51883 REGN_User role mapping_grid footer is overlaping.

Functionality Export to Excel PRDOCM-50865 Export Scheduler: No reports are getting generated whenExport Scheduler dll are in sync with OCM UI dll.

12/16/2019 3.2.12.16 3.2.12.16 Enhancement

Admin Module

Branch Details 1. Added new js file. 2. Fixed where old values were not reflecting in audittrail report.

Product Promotions Added new js file.

TP Redemption Added lastchanged columns in table and new js file.

Report

OCM Fax Received DetailsReport

Added new column TransferredAgentId - Project-OCM-45668 - faxocm-faxreceiveddetailsreport-TransferredAgentId column data not displayed inreport.

Audio Video Playback Report Made User Interface changes in Audio Video Playback Report.





Functionality Export Excel

1. Excel export performance optimization 2. Refactor excel export styling forperformance and memory 3. Split limit for excel is now used to createmultiple sheets rather than workbook. 4. Upgraded : ClosedXML - 0.94.2,DocumentFormat.OpenXml - 2.7.2, ExcelNumberFormat - 1.0.3,FastMember - 1.3.0 5. Upgraded OCM.ORM to 1.0.12.16 6.HostingEnvironment.QueueBackgroundItem for starting background export7. Refactored SqlContextDataProc 8. Using compiled Regular Expressions

Change Request Report Callback SLA Report Changed done to show as "ChatCallback" type of enquiry is blan or null

Fix

Admin Module

Billing Org

1. PRDOCM-30769 Billing Org: Last Changed on Date/Time is in wrongformat. 2. PRDOCM-30773 - Billing Org: Search Functionality is notdisplayed in Billing Org Page. 3. PRDOCM-30770 - Billing Org: In Add NewBilling Org Record Popup, all the mandatory fields are not marked with * 4.Added new js file 5. PRDOCM-30774 Billing Org: Successfull message isnot getting displayed after updation 6. PRDOCM-30771 Billing Org: In auditTrial Report , New values data wave file Tag is displayed as Blank

TMAC BroadCast Message Fixed the Grid footer issue.

Role Management Project-OCM-46792 - Regression_OCM Role Based Access ManagementModule Tab Grid Footer Is Overlapping_Intermittent Issue.

Fax Forms Fixed issue where add and update functionality was not working.

Export Scheduler PRDOCM-46670 Export Scheduler : Create a record in export scheduler ,report scheduler created successfully message displayed.

Chat Template Project-OCM-46808 - Null Reference Exception In Logs For adding a newDepartment Record in dept Tab in Chat Templates Module

OCM ConfigurationProject-OCM-46793 - Regression_OCM Configuration Module_Changesare Not Reflecting In the OCM UI after Refreshing the application andlogging out

Report TDM Frequently Hit ThresholdReport

PRDOCM-40435 Reports-OCM Frequently Hit Threshold Report-ThresholdCount search filter is not working.

OCM IVR Call Trace Report Added where clause to filter IVR Call Trace Report Menu Traversal whileexporting to excel





OCM IVR Call Trace Report Added where clause to filter IVR Call Trace Report Menu Traversal whileexporting to excel

OCM Agent Skill HistoricalReport

Project-OCM-47823 [Historical Reports] Report are not shown as per thedate range and time in Agent, Skill Historical reports

Ivr Email Callback Report Fixed an issue where LastChangedOn was incorrect.

IVR Survey of CSO Report Add a new column Threshold.

Dashboard Chat Agent Service Queue Project-46763 [Chat Real time Dashboard] No of records is not shown inthe dashboard.

Functionality

General Input validation is performed on the WaveFile parameter to check forsequences of “..\” or “../” characters.

Chat Template IVR Holiday List Removed extra single quote inserted while inserting data with '.

Role Management UserRoleMapping Fixed exception in Role management and user role mapping module.

Fax Forms, BranchManagement, Host ValueMapping, IVR Host ValueMapping, Intro MessageAnnouncement, Billing Org, CSOSurvey QA, Branch Details, FaxGroup, Product Promotions,Callback Announcement, AdhocOption Enhancement, FaxApplication Form, IVR SurveyQA, Personalize IVR,Contingency Wave File Upload,WakeUp Call Announcement

Project-OCM-45626 - REGN_Branch Details,Fax application form_1st timeupload wave file>save. 2nd time re upload wave file and remove them ,Alertshould should be displayed " Please upload Wav File"

General Fixed an issue with Bootstrap DateTimePicker where the sideBySide optionwas not working.

SMS Alert Project-OCM-47821 Regression_Make SMS Changes Page MaximizeScreen is not working





11/26/2019 3.2.11.26 3.2.11.26

Enhancement

Admin Module

TDM Threshold Configuration1. Added an option to select exclude source/changed by. When thresholdexpires, before changing the status TDM will validate exclude list withChanged By field. 2. PRDOCM-45551 TDM Threshold Config: In ATR ,create transaction display incorrect Last Changed on.

Agent Skill Assignment

1. [CC-VP Drop3] OCM UI - OCM User unable to change skill level forExisting Skill assigned to Agent in the tab. 2. [CC-VP Drop3] OCM: To adda Search Button in Agent Skill Assignment to search skillsets. 3. Project-OCM-46668 OCM Agent Skill Assignment Module Multi Skill Tab Save andReset Buttons are Overlapping with the Grid Footer. 4. Project-OCM-46675OCM Agent Skill Assignment Module Agent List Tab Grid Footer IsOverlapping

IVR Branch Details, IVR SurveyQA, CSO Survey QA Added new view tabs for add new and edit records.

Functionality Validate Anti Forgery Token This report will give count of HOST transactions done from IVR withsuccess and failure count

Fix Admin ModuleVIP List Management

1. PRDOCM-45592 VIP List Management: In ATR Report, CRUDoperations Displays Y and N in new values but in old values it displays Yesand No for Inclusion and Exclusion Flag.

Email Callback1. Project-OCM-45640 REGN_Email callback_Grid footer_Items per pagesetter is not displaying properly. 2. Project-OCM-45637 REGN_Emailcallback_Search_Requested DateTime/Assigned DateTime value is notgetting displayed

IVR Config1. PRDOCM-45651 OCM IVR Config: Modify Reason Not updated in AuditTrail Report section after deleting the record. 2. Fixed IVR config makerchecker with correct ID used. 3. Disabled Parameter while editing thereocrd.

FeeWaiverProject-OCM-45642REGN_FeeWavier_Search_RequestDateTime/DialDateTime,FinalDateTimevalue is not getting displayed

Report Downloads PRDOCM-46669 Export Scheduler: Downloaded Excel File size is 1029 KB, not able to open the file.

Query Browser PRDOCM-35200 Query Browser: Query browser is not capable of loadingrecords more than 5000.





Host Value Mapping PRDOCM-46710 Host Value Mapping: Record Created successfully afterremoving wave file.

Dashboard Color Code Config PRDOCM-46691 OCM Home Dashboard Color Code Config: Incorrectvalue is displayed for Column name field.

Fax Application Form Project-OCM-45644 REGN_Fax Application Form_UI page is not Alignedproperly.

Callback Management1. Fixed JSON Serialize issue in Callback report and module. 2. ValidatingAntiForgery Token for Ajax calls for preventing Cross-Site Request Forgery(CSRF) attacks.

Agent Setting, Agent SkillAssignment, User Role Mapping

1. Changed fn_GenericAgentHierachy type parameter "team" to "orgunit".2. PRDOCM-45669 User Role Mapping : In ATR Report, role value is inSingle quote. 3.PRDOCM-45552 User Role Mapping: Delete a record ,revert it then role will be blank.

Admin Callback 1. Project-OCM-45670 REGN_Admin callback_Search_RequestedDateTime/Assigned DateTime value is not getting displayed.

Export Scheduler PRDOCM-46670 Export Scheduler : Create a record in export scheduler ,report scheduler created successfully message displayed.

ReportOCM Fax Count Report

Project-OCM-46697 REGN_Fax Count Report_Search_In search filtersPersonal update/Business update/eservice update fields are displaying indd/mm/yyyy format.

Send Fax PRDOCM-30671 Sendfax-the last uploaded file gets displayed in preview ofcreate page when no files are updated.

Audit Trail Report Fixed null check for modulename since this was failing for IW( iw doesntinserting module name in older version).

Callback SLA Report Fixed JSON Serialize issue in Callback report and module.

Agent Historical Report, SkillHistorical Report Update average calculation in Agent Historical and Skill Historical Report.

OCM IVR Email Callback Report Project-OCM-45666 REGN_IVR Email Callback Report_Search_In searchfilters last changed on field is displaying in text format.





Chat Interaction Chatbot Report 1. Changed OCMReport Index to view Reply Chats 2. ChangedReportStyles.css to style Replies in Report

Dashboard Chat Dashboard

1. Project-OCM-45583 UI defects in Chat Dashboard 2. Fixed an issuewhere chart is not getting displayed when there is no records 3. Changedthe alignment of User Interface. 4. Project-OCM-46731 [Chat Dashboard]Changes made in 'Set Dashboard Time Frame' pop up screen are reflectingeven when 'Apply Input' is not clicked and clear input clears the dashboard.

Functionality Generic PRDOCM-44552 Export report button is not displayed in OCM reports

StoredProcedure OCM Campaign Response ByCount Report

Changes done to PIVOT column logic to get Grand Total and Sub Totalwithout using ROLLUP.

11/12/2019 3.2.11.12 3.2.11.12

New Report

OCM CSO Survey Report This Report will display questions presented to the caller and thecorresponding answers given by caller

OCM Fax Summary Report Added new report to show IVR Fax Summary details.

OCM Transaction Report This report will give count of HOST transactions done from IVR withsuccess and failure count

OCM IVR FeedBack ReportIVR feedback report will display feedback of caller on overall IVRperformance. It will display questions presented to the caller and thecorresponding answers given by caller.

OCM Fax Count Report Added new report to show Fax Count Details.


VIP List Management1. Implemented Upsert method. 2. PRDOCM-45592-VIP List Management:In ATR Report, CRUD operations Displays Y and N in new values but in oldvalues it displays Yes and No for Inclusion and Exclusion Flag

Agent Setting 1.Added an option to remove the uploaded profile picture 2.Added tiff filesupport

Change Request

Report

Audit Trail Report1. Changed Supervisor Name column as User Name to show agents firstname and last name. 2. Handled empty Module Name while displaying oldvalues and new values


Changes done to show reply to messages in transscript instead of JSONtext





Query Generic Increased function parameter size to support THistorical Service

Fix Admin Module

IVR Survey QAProject-OCM-45628 - REGN_IVR Survey QA_Edit the record, verify the lastchanged on time is not getting updated Project-OCM-45627 - REGN_IVRSurvey QA_Leave all mandatory fields blank>click on save button

IVR Product PromotionsProject-OCM-45607 - REGN_Product Promotions_Search_search the textwhich is not present in the grid_"No records to display" message is notgetting displayed

TP Redemption Project-OCM-45604 - REGN_TP Redemption_leave the modify reasonblank, click on save_Alert message is not getting displayed

Fax Application FormProject-OCM-45617 REGN_Fax Application Form_Leave all mandatoryfields blank>click on save button Project-OCM-45619 Fax ApplicationForm_Search_In search filters last changed on field is displaying in textformat

IVR Menu Description Project-OCM-45621 REGN_Menu Description Mapping_Enter duplicatemenu name it is displaying as "Record creation failed"

IVR Branch Details Project-OCM-45624 REGN_Branch details_Leave all mandatory fieldsblank>click on save button

11/4/2019 3.2.11.4 3.2.11.4New Report

OCM Feewaiver Report Added new report to show IVR Feewaiver Request details.

OCM IVR Email Callback Report Added new report to show Voice and Email Callback details.

Enhancement Report

OCM Callback Detail Report

1. Changed Callback Queue Wait Time calculation as follows:TCM_Record.Status contains dacrequesttimeout/queuetimeout then‘QueueConnectedTime – Last Changed On’ else ‘Queue Connected Time –Agent Connected Time’ 2. Changes to display Request date Time andStatus from TCM_Contact table (if newly created contact is deleted withoutany action then TCM_Record doesnot contain any record) 3. Updated scriptto take the data for statusbyagent - ""customer unavailable1"", ""customerunavailable2"", ""customer unavailable3""

OCM Callback Timeout Report

1. Display all timeout records where TCM_Record.Status containsdacrequesttimeout/queuetimeout 2. Callback wait Time calculation changedas ‘Queue Connected Time – Last Changed On’ 3. TimeOutReason asTCM_Record.Status contains dacrequesttimeout then DacRequestTimeoutelse QueueTimeout





OCM Campaign Daily CallbackSummary Report

1. Total Timeout Callback count calculation is changed as count fromTCM_Record.status if that column containsqueuetimeout/dacrequesttimeout status in the list. 2. Updated script to takethe data for statusbyagent - "customer unavailable1", "customerunavailable2", "customer unavailable3"

Functionality SQL Data Access Added using block to dispose connection by using block

Change Request

Report

OCM Campaign CallbackTimeout Report

1. Total SMS sent column is changed to display only count of success smssent. 2. Caller Queue Wait Time column calcualtion is changed to'QueueConnectedDateTime - DialDateTime' 3. Project-OCM-45591 - reportdoesn’t show data for single date filter for OCM callback timeout report.

OCM Callback Detail Report

1. Added "Status By Agent" column to show 'Clear' and 'CustomerUnavailable' status. 2. Caller Queue Wait Time column calcualtion ischanged to 'QueueConnectedDateTime - DialDateTime' 3. Project-OCM-45589 - For "status of callback" column, in FSD the possible value is clearor customer unavailable (status by agent in tcamp). But in report it shows allthe status of contact (open, queueconnected, queue dialing, completed)(status of contact).

OCM Campaign Daily CallbackSummary Report

Added 'DacNotAvailable' status records in Total Timedout Callback countcalculation

Functionality

General Removed below information from request header * X-AspNet-Version * X-AspNetMvc-Version * Server * DisableMvcResponseHeader

General Input validation is performed on the WaveFile parameter to check forsequences of “..\” or “../” characters.

Fix

Admin Module

Agent Setting User role mapping Retag supervior CSRF token validation failure

Agent Setting PRDOCM-45585 - Agent Settings: Duplicate Record created whileapproving create and update transaction at same time

Functionality Dashboards Changes to handle exception when there is no access to any of the OCMdashboards.





10/30/2019 3.2.10.30 3.2.10.30 New

Admin Module

Fax Application Form

This module will allow business users to modify or change the existingapplication forms with the new fax files. PRDOCM-30792 - Fax ApplicationForm: In audit Trial Report, after creating a record new values are displayedwith Additional fields PRDOCM-30798 - Fax Application Form: Add NewFax Application Form without PDF File, Wrong Message displayed

IVR Host Value Mapping This module will allow the business users to modify the messages mappedto Host Values.

TP redemption This module will allow user to view all redemption code configured indatabase.

CSO Survey QA This module allows the business users to modify the questions andanswers wav files of survey

IVR Branch DetailsThis module is provided to inform callers using IVR application the details ofthe Branch location (recorded announcement), address (recordedannouncement) etc. to the callers from the IVR Call flow.

Agent Transfer This module is provided to add or modify the Agent Transfer details fromIVR

Admin Callback This module is provided to manage all Admin Callback request using IVR

Email CallbackThis module is provided to manage all Email Callback request using IVRPRDOCM-42479 Agent Transfer: Audit Trail Report is not getting Updatedfor any Transaction

Fee waiver This module is provided to add or modify the Fee waiver that will betriggered by callers opting to listen to existing product promotion

Ivr Product Promotions This module is provided to add or modify the promotions that will betriggered by callers opting to listen to existing product promotion

IVR Fax GroupPRDOCM-30824 - Fax Group:Able to create record with Empty valuesPRDOCM-30826 - Fax Group: In Add Fax Group Record popup, all themandatory fields are not marked with *

Report Campaign Daily CallbackSummary Report

Added new Campaign Daily Callback Summary Report to show Summaryof all callbacks for the date time selected and selected search criteria.





Callback Detail Report Added new report details of registered callback requests for the selectedsearch criteria.

Campaign Callback TimeoutReport

Added new Campaign Callback Timeout Report to show all the timed outcallback related detail for the selected search criteria.

EnhancementAdmin Module

IVR Survey QA This module allows the business users to modify the questions andanswers wav files of survey

Ivr Introductory MessageAnnouncement Wave file name color changed to green for valid files in grid

Query Browser Added Export to Excel and Export Page feature

Agent Setting Agent setting page enhanced to set profile picture of an agent

Report Audit Trail Report Added new column to show users Team ID

Change Request ReportOCM Successful RegistrationDeregistration Report OCM LINEOverall Statistic Report

Changed Line ID to MID

Fix

Admin Module

Branch Management PRDOCM-45576 - Branch Management: Duplicate record is getting created

Chat Template PRDOCM-44571: Chat Template: Deleting a record in Main Tab,Department and Group is also getting deleted

IVR Menu Description Added empty field validation

Functionality

Maker Checker Modules PRDOCM-45555 In Maker Checker Modules, make changes tab doesnthave no of items per page is not displayed

Report Download Fixed large zip download defect

User profile mappingProject-OCM-45565 Register a record from line, deregister it through OCMand reRegister same record from User profile mapping module. Checkerunable to approve.

10/18/2019 3.2.10.18 3.2.10.18 Enhancement Admin Module Campaign Linking Changes to show campaign links from saved json file directly instead ofmaking call to POM server on every refresh.





Functionality Generic

1) Updated latest System.Web.Mvc.dll (5.2.7.0) 2) Added Kendo UI(2019.3.917) release files 3) Updated Font Awesome to the latest release(5.11.1) 4) Updated ionicons (4.6.3) to the latest release 5) Addedpopper.min.js required for Bootstrap 4 6) Updated handlebars js to thelatest release (4.2.1) 7) Updated toastr.min.js, pace.min.js, bootstrap.min.jsto latest release 8) Updated Kendo.MVC reference in OCM.logic csproj file9) Fixed UI rendering related issues, after kendo-bootstrap upgrade 10)Fixed incorrect material icon urls in Pom/main.css 11) Changes done inBootstrap DateTimePicker to support the latest Bootstrap upgrade 13)Updated animate.css to latest release (3.7.2) 14) Updated all Kendo &Telerik related dlls in Libs folder to their latest versions 15)Microsoft.AspNet.Razor updated to 3.2.7 version 16)Microsoft.AspNet.Razor.pl updated to 3.2.7 version 17)Microsoft.AspNet.WebPages updated to 3.2.7 version

Change Request DashboardChatRealTimeDashboard,EmailRealTimeDashboard,VoiceRealTimeDashboard

Changed real time dashboard model

Fix

Admin Module

Dashboard Color Code Config1)If we key in 100 as end range system not allow to save (shown wrongvalidation message) 2)System allows to edit the record with existing SLrange

TDM Threshold Configuration PRDOCM-43548 TDM threshold Configuration: Update a record ,In ATR ,Modify reason is blank in both old values and new values

Agent Setting

PRDOCM-42541 Agent Settings: CRM Name is hidden in Json, UI changesand all the features are displayed in one page PRDOCM-42537 AgentsSettings: In Json config change the Text template field to hidden , not ableto update after changesProject-OCM-42501 -CBG_Refresh_IVROpsControl:Unable to edit the record

IVR Product Promotions PRDOCM-30776 Product Promotions: Add New Product Promotion RecordPopup has Modify reason Field

Send Fax Project-OCM-30658 Module:SendFax:'Scheduled:Yes' displayed in auditrailreport for record created with send immediate option

Export Scheduler PRDOCM-44561 Export Scheduler: Custom daily for ATR report displayed"Audit Trail Report On 16-10-2019"

Report OCM Agent Historical Report PRDOCM-30690 OCM Agent Historical UI Report columns and ExportedReport Columns order mismatch





Chat Interaction Chatbot Report Chat Interaction Chatbot Report - emoji are displayed in black

Audit Trail Report Audit Trail Report-Added new column Supervisor ID (username) andSupervisor Name(Firstname + Lastname)

Dashboard

Chat Dashboard PRDOCM-39280 Chat Dashboard: In Chat Count graphs , no of counts arescribbled, if number of chats are more in number

Line Dashboard1. Fixed logic for Unique Deregistration from OCM graph 2. Changes donein Line Dashboard to fetch Registration and deregistration count based onCIF instead of UserID

Functionality Generic Project-OCM-44563 - DSTA_Reports: Unable to Load Reports in IEBrowser after updating OCM to latest Version

10/2/2019 3.2.10.2 3.2.10.2 New Admin Module Dashboard Color Code Config This module to configure color code for dashboard based on values

Enhancement

Admin Module

TDM Threshold Configuration

1. Deleted aux threshold config should be visible in the UI. Currently, it isnot displayed in UI when the delete column is made true. 2. PRDOCM-40445 TDM Threshold Config: Audit Trail report,Instead of UpdateTransaction , create transaction displayed while deleting a record 3.PRDOCM-40444 TDM Threshold Config: Audit Trail report, Delete a recordand check Audit Trail Report, Old values last changed On is in Wrongformat and Date 4. PRDOCM-34134 - DeskManager ATR: Old, New valuesand change reason are blank for new record

Dashboard Color Code Config1. Implemented for TMACWallboard dashboard SLPercentage column. 2.Changes to fetch Dashboard name from config. 3. Display Title Nameinstead of Property Name from json in Column Name field.

Report Scheduler Integrated Report Scheduler web api to scheduler job from OCM ReportScheduler Module

DashboardChat Real Time Dashboard,Email Real Time Dashboard,Voice Real Time Dashboard

1. Added rest url configuration to call TRealTimeData Service 2.Fixedsorting issue 3. Implented dashboard color code config for the grid values 4.Update RestSharp which is dependant on TRealTimeClient





Fix

Admin Module

Chat Templates

Project-OCM-42489 - Chat template - Able to create chat group recordwithout selecting the chat department . Project-OCM-42504 -CBGRefresh_ChatTemplate_AuditTrialReport: Channel doesnot update forOld values when edit the Department record Project-OCM-42505 -CBGRefresh_ChatTemplate_AuditTrialReport:Enabled paramter in Newvalues displays in number(0/1). Project-OCM-42507 -CBG_Refresh_ChatTemplate:Invalid error message displayed when deletealready assigned Group.

IVR Ops. Control Project-OCM-42501 - CBG_Refresh_IVROpsControl:Unable to edit therecord

Fax SendersProject-OCM-13459 - ocmfax-faxsenders-bulkupload-success message isdisplayed when csv file with duplicate record uploaded Project-OCM-13463- faxocm-faxsenders-bulkupload-incorrect error message displayed whencsv file with invalid faxnumber is uploaded

Module Exit Node MappingPRDOCM-35177 - Module Exit Node Mapping: Record is getting created byproviding only space in fields PRDOCM-35176 - Module Exit NodeMapping: After successful creation of record ,two message displayed

User Role MappingPRDOCM-42498 - User Role Mapping: After Updating a record, in audit trailreport old values Role field values is displayed as role id value PRDOCM-42500 - User Role Mapping: After Updating a record, in audit trail Tab oldvalues Role field values is displayed as role id value

Chat Menu Description PRDOCM-35138 - Chat Menu Description: Able to create Record withvalues as Special Characters

Adhoc Option Enhancement PRDOCM-42510 - Adhoc Option Enhancement: Creating a duplicaterecord, error message is not displayed

Report Download Project-OCM-40452 UOB_CC_TH - Report Downloads-Wrong validationColor displayed for deleting record

Report Agent Historical Report, SkillHistorical Report

1.Project-OCM-42508 [Agent and Skill Historical Report] - Select intervaloption is not shown in the drill down report, Agent name is shown multipletimes for single date 2. Changed SLA calculation in first and second grid

OCM Role Access Report PRDOCM-28622 - OCM Role Access Report export issues






Fixed: Chat interaction report -The chat interaction summary is displayed ina scrambled manner

OCM Call Trace Report Project-OCM-42503 CBG_Refresh_Report_Subgrid:Tab shows emptywhen navigate to next page even if contains record

Audit Trail ReportProject-OCM-40427 - Audit trial Report: Create a record in Fax Templateand Send for approval , in Transaction MakerSendForApproval , userID isdisplaying change reason

Functionality Generic PRDOCM-23322 - FaxTemplate-MakerChecker-on fullscreen option-Pagedisplayed incorrectly

9/18/2019 3.2.9.18 3.2.9.18

New

Admin Module IVR Ops. Control Added new module IVR Ops. Control. This will be sub module of IVR config

Report

OCM IVR Skill Details Report Added new OCM IVR Skill Details Report

OCM IVR Caller IdentificationReport Added new OCM IVR Caller Identification Report

Enhancement

Admin Module

Social Media User ProfileMapping

Added method to call Management API to update UserAccess oncechecker approve the data

Agent Skill Assignment 1.Added tab to show assigned skills and changes done to display assignedskill on demand 2. Added skill tab in detailed export

ReportOCM Threshold Report Added new column ChangedType

CallBack SLA Report Implemented holiday check for SLA calculation

Functionality Max length of JSON result Added max length extension to all JSON result

Change RequestAdmin Module

Chat Templates1. Implemented Module hierarchy. 2. Added Channel Column for ChatTemplate Departments 3. Added wrapper over dapper in OCM.ORM 4.Project-OCM-40455 - REGN_Chat template_Audit trail report intent columnis missing

IVR Phrase Configuration t Added filter to show only configured functionalities inIvrPhraseConfigurationFunctionality

Functionality Report Manager Removed hour selection from singledate section





Fix

Admin Module

CEP Event Mapping Project-OCM-39279 - CEP Event mapping_create duplicate record, User iscreating duplicate record " Record created successfully"

Chat Inent Skill Mapping Project-OCM-40385 - [Audit trail] chat intent skill mapping in audit trailreport has extra value Cba Vdn

Report Downloads Project-OCM-40467 - REGN_Report Downloads_Unable to download thereports

TMAC BroadCast Message PRDOCM-41484 - TMAC BroadCast Message: Not able to select statuswhile creating a record

Skill Configuration PRDOCM-41482 Skill Configuration: Not able to select Skill Priority fromdropdown

User Role Mapping PRDOCM-41476 User Role Mapping: Update a record and revert it , Rolewill be blank

IVR Intent Mapping PRDOCM-41473 IVR Intent Mapping: Not able to Load the module

Organizational Structure PRDOCM-40462 Organizational Structure: Not able to select Country fromdropdown while creating a record in organizational structure

Intro Message AnnouncementIn introductory Message OCM module, phrases from Approved grid areplaying from Maker phrases' link and phrases from Audit trail's grid areplaying from Approved phrases' link -

Functionality

Unsupported or KnownVulnerable SoftwareComponents

Updated latest stable version of J-Query and BootStrap library. J-Query3.4.1 and BootStrap 4.3.1

Unsupported or KnownVulnerable SoftwareComponents

Reverted BootStrap 4.3.1 upgrade

8/30/2019 3.2.8.30 3.2.8.30New

Report Line Overall Statistics Report Added new Line Overall Statistics Report

Dashboard Line Dashboard Added new dashboard for Line





Enhancement Functionality

Insufficient Access Control1.Implemented access control to all function. 2.Verified user privilege beforeprocessing user request. 3.User request which originated from unprivilegeduser are rejected and logged.

Client-side File Upload ExtensionRestriction Bypass/UnrestrictedFile Upload

1. Added file size check which prevents users from uploading a file that istoo large 2. Added file extentions and header check to avoid dangerous filetypes (e.g. exe, zip).

Cross Site Request Forgery(CSRF) Validating AntiForgery Token for Ajax calls and form. Submit

Missing Additional SecureHeaders

1.X-XSS-Protection This header enables the Cross-site scripting (XSS) filterin your browser. If the filter is enabled, when a cross-site scripting attack isdetected, in order to stop the attack, the browser will sanitize the page, orthe browser will prevent rendering of the page. 2.X-Content-Type-OptionsSetting this header will prevent the browser from interpreting files assomething else than declared by the content type in the HTTP headers.3.Clickjacking Defense A clickjacked page tricks a user into performingundesired actions by clicking on a concealed link. On a clickjacked page,the attackers load another page over it in a transparent layer. The usersthink that they are clicking visible buttons, while they are actually performingactions on the hidden/invisible page. The hidden page may be an authenticpage; therefore, the attackers can trick users into performing actions whichthe users never intended. There is no way of tracing such actions to theattackers later, as the users would have been genuinely authenticated onthe hidden page.

Sensitive data in URL’s GETparameter

The application consistently using POST method to submit sensitive data inthe POST message body, to avoid exposing them in the URL.

Cross-Origin Resource SharingMisconfiguration Set domain name in Access-Control-Allow-Origin header

Information Leakage via GETrequest Information Leakage viaunauthorized login

Removed information regarding the server version, library and frameworkused are not revealed to the user.

Change Request Admin Module IVR Holiday List, VIP ListManagement

1.Modules are supported Multilanguage transactions 2. Added wrapperover dapper in OCM.ORM

Fix Admin Module Campaign Linking Fixed an issue where all the nodes were at center on load. Taking theposition of each node from JSON and viewing in UI





Role Based Access Management Project-OCM-40380 - REGN_Role based management record_Asterk markis missing for Role name

CEP Event Mapping Project-OCM-40386 - [Audit trail] CEP event mapping function name isdifferent in Audit trail report

IVR Branch Management Fixed an issue where wave files are not uploaded successfully

Report

Fax Received Details Report Fixed details export issue

OCM Agent average Report,OCM Survey Average Report

updated OCM Agent average Report, OCM Survey Average Report -removed CallAttempts from group by clause

8/14/2019 3.2.8.14 3.2.8.14 New Report OCM IVR Count SummaryReport Added new report same as IVR analysis count report with DNIS filter.

Enhancement Report Audit Trail Report1. Added audit log when user click of fax received report print 2.Project-OCM-39369 Maker Checker modules: Revert and Send for approvalchanges are not been displayed in OCM Audit Trail Report

Change Request Admin Module IW Master Level Access1. Added Synonym Master 2. Synonym Master is disable for voice 3. GlobalConfigMaster, Global Phrases Master, Approve Global Phrases Master, HotKeys Master,Add New Order Take diabled for chat

Fix Admin ModuleHoliday List

1.Project-OCM-40378 REGN_Delete the record in Holiday list and verify inAudit trial report, delete reason value is not getting updated 2. Addeddefault sorting based on startdate desending

Fax Address BookProject-OCM-39365 Fax Address Book: Name in Recipients does not allowalphanumeric value Project-OCM-39361 Not able to access Fax AddressBook

Fax SenderProject-OCM-39295 Module Hierarchy: Fax Senders: While doing BulkUpload , Upload is successful but In UI records are not displayed and novalidation check for fax line

Fax TemplateProject-OCM-39289 FAXTemplate: content editor is empty for both newlyadded fax template on edit and existing fax templates on edit. Project-OCM-39260 FAXTemplate: uploaded file for AUTO ACK is not saved and throwserror





CEP Event MappingProject-OCM-39282 CEP Event mapping_add new CEP Event_Leavemandatory fields blankChanges done to show Display name as Function inaudit trail.

VIP List Management VIP List Management - When creating VIP List, not to make some fieldsmandatory (ex. FB handle, )

Report Fax SLA Report

Project-OCM-39360 faxocm-fax sla report-data doesnot display in fax slareport if fax is received for a faxline with record in holiday list moduleProject-OCM-35199 faxocm-faxslareport-incorrect sla displayed when fax isreceived outside operating hours Project-OCM-39366 faxocm-faxslareport-incorrect sla displayed for fax received on holiday

Functionality Export Scheduler Empty file required for R2Web when there is no data in report. This featureenabled by EmptyFileExportByExportScheduler key.

8/2/2019 3.2.8.2 3.2.8.2

New

Admin Module IW Master Access Matrix

1.Added new admin page to enable/disable master level access ofInteraction workflow 2. Interpreter methodsWriteRoleBasedConfigMasterAccessMatrixGetRoleBasedConfigMasterAccessMatrix 3. Changes done to getInterpreter configuration from new ApplicationConfiguration.json ofInteraction workflow 4.Changes done to get Protocal and Certificate fromApplicationConfiguration.json of Interaction workflow

Report OCM Successful RegistrationDeregistration Report This report provides the successful registration / deregistration details

Enhancement Admin Module Agent Skill Assignment 1. Enhanced Agent skill assignment with org.unit filter 2. Changed TeamName column title to Org. Unit 3. Fixed export issue for Skill list column

Enhancement

Report Fax SLA Report

1. Added Queue Time column 2. Project-OCM-35199 - faxocm-faxslareport-incorrect sla displayed when fax is received outside operating hours 3.Project-OCM-35172 - faxocm-faxslareport-holiday list table is notconsidered for sla calculation 4. Project-OCM-39258 - faxocm-faxslareport-search by faxline-same faxline listed multiple times in autocomplete 5.Project-OCM-35241 faxocm-faxslareport-record not displayed for fax thatexceeds SLA but not received by any Tmac agent

Functionality Logger Update Logger [3.2.08.02]

Functionality TAppAuthLayer Moved OCM.DirectoryLogicLayer and OCM.LDAPLibrary to TAuthLayer





Audit Trail Changes done to show Display name as Function in audit trail.

Change Request Admin Module IW Role Based Access Matrix 1.Enabled ‘Real time view’ field for previewer. 2.Enabled ‘Build’ field forchecker. 3. Disabled 'Action Node' for voice option

Fix

Admin Module

User Role Mapping Agent Setting

1. Project-OCM-39322 - faxocm-ocm audittrail report-team parametershould be renamed to 'Orgunit' for all transaction of user role mapping andagent settings module 2.Project-OCM-39345 User Role Mapping: Whilecreating a record a user can create record for different hierarchy but sendfor approval is not displayed 3. Project-OCM-39346 User Role Mapping:Access to all the roles in user role mapping if it is created by any level user4.Project-OCM-39318 faxocm-UserRoleMapping module-add & edit page-'team' field should be renamed as 'OrgUnit'

Report Scheduler Project-OCM-35233 - OCM_ReportSchedulerModule_on edit option,remove the Status date time value_ notification is shown in different format.

Fax Template1.Project-OCM-39323 - faxocm-fax template-unable to reject delete actionof record due to incorrect datetime format value inserted to lastchanged oncolumn 2. Fixed issue for fax template preview for input text

Fax Address BookProject-OCM-39293 Module Hierarchy: Fax Address Book: Recipients atdifferent level are not visible but when trying to create same record errormessage is displayed

Fax Line Confige Project-OCM-39292 Module Hierarchy : Fax Line Config: While clicking onroutes button, Fax Routing Configuration show all the records

Report

OCM Agent Summary Report Project-OCM-39278 - OCM_agent summary report - inner grid searchoption doesnt work.

OCM Fax Sent Details Report Project-OCM-30662 Report:OCMFaxSentDetailsReport:No value generatedin 'SentBy' column

Functionality Maker CheckerFixed an issue where maker comment/checker comment popup is shownalong with toaster message “Please select records” when no records areselected to send for approval/revert changes/approve/reject.

7/26/2019 3.2.7.26 3.2.7.26Enhancement Functionality Maker Checker 1. Changes done to show action button when user has both maker and

checker access 2. Fixed null request id for newly created records

Change Request Report OCM Fax Sent Details Report Org. unit condition applied to ANI column instead of DNIS





7/24/2019 3.2.7.24 3.2.7.24

Enhancement Functionality Maker Checker

Fix

Admin Module Report Download Project-OCM-39294 REGN: No records displayed in Report Downloads

Functionality Login Project-OCM-39288 Module Hierarchy: In Org Unit , For Country head ,supervisor name is displayed as same as login user

7/20/2019 3.2.7.20 3.2.7.20 Fix

Admin Module

Report Scheduler Project-OCM-35233 - OCM_ReportSchedulerModule_on edit option,remove the Status date time value_ notification is shown in different format.

Agent Skill Assignment Changes done in agent skill assignment module multiskill page to displayavaya login id along with agent name.

Fax Template

1. Project-OCM-38246 - FaxOCM-faxtemplate-edit action reflects inapproved data section before task complate is provided 2. Project-OCM-38244 - UOB: FAX Template: Content editor: Template spelling in errormessage 3. Fax template content editor enhancement: 1. Removedbackground colour 2. Removed hyperlink 3. Removed pdf and rtf fromImport 4. Removed export 5. Removed table 6. Removed font colour as thefax will be in black font 7. Configured max file size to be uploaded for AutoACK and also the max template size. This is handled usingMaxFaxTemplateImportFileSize key

Role Based Access Management Project-OCM-39261 - [Role management,Reports] Error in Logs

User Role MappingProject-OCM-39265 - User role Mapping module - Renamed column nameto 'Login ID' from 'Avaya login id', but notification still shows ' avaya login idalready exists'.

IVR Operating Hours Fixed an issue where Invalid record display in grid on Edit cancel only ifmultiple records present for same VDN.

Report OCM Agent Interaction Report Project-OCM-37233 - OCM Agent Interaction report- Search by 'transfer toagent' column is not working.

1.To handle multiple maker/checker request with module hierarchy.2.Individual request can be Sent for Approval / Reverted by maker3.Individual request can be Approve/Rejected by checker 4.Implementedfor below modules Agent Settings User Role Mapping Role BasedManagement Fax Template Intro Message Announcement BranchManagement Host Value Mapping SMS Response Template User ProfileMapping POM Manual Upload Utility IVR Config IVR Phrase ConfigurationPersonalize IVR SMS Alert





Functionality Export Excelt Exported reports datetime having few seconds difference than what isshown in grid

7/8/2019 3.2.7.8 3.2.7.8 Fix

Admin Module

Email Template

1. PRDOCM-35219 - Email Template: In department Tab, created a recordwith Enable as No, It is displayed in the dropdown of both group and maintab 2. PRDOCM-35220 - Email Template: In Groups Tab , Create a recordwith enabled as no, group name is displayed in dropdown of main tab 3.PRDOCM-35221 - Email Template: In Main Tab, Verifying invalid searchCriteria, blank is displayed

Fax Address Book Project-OCM-35239 - faxocm-faxaddressbook-Add new Addressbook page-save button doesnot work

Query Browser PRDOCM-35201 - Query Browser: Query browser table TMAC_H.Agentand TMAC_H.Skill is showing invalid object

IVR Survey QA PRDOCM-31856 - IVR Survey QA: In Add New IVR Survey QARecord,Language dropdown is not selectable

Report

Custom Reports Fixed Pagination issue in Custom Reports

Fax Received Details Report1. Project-OCM-35234 - faxocm-faxreceiveddetailsreport-bulkprint-pagesare missed 2. Project-OCM-35235 - faxocm-faxreceiveddetailsreport-intermittant issue-preview and print-incorrect pages displayed

Home Page Advanced search option is hidden when Report type is changed inAutodialer reports

7/2/2019 3.2.7.2 3.2.7.2 Enhancement Admin Module IVR Public Key Config To fetch only key-value pair from properties file.(Exclude empty lines andcomments)

Fax Template1. Binding HTML content while ediing Template 2. Added button to enter#input# field . This field will converted as input box when TMAC use thetemplate to send

Send Fax 1. Changes done to get HTML content of selected template from TFMC 2.Changes done to store sent files in root location

User Role mapping Added null check in User Role mapping while searching users from LDAP





Desk managerDesk manager changes 1. Renamed display name of 'DeskManager'module to 'TDM Threshold Configuration' in AccessConfiguration.json 2.Added new module 'DeskManager' to redirect to TDM from OCM 3. Added'DeskManagerUrl' config

Report OCM Fax Received DetailsReport Added Workcode column

Change Request Admin Module Transaction Limit Management Changed TextBox to NumericTextBox for Amount in Transaction LimitManagement Module

Fix Admin Module Skill Configuration Fixed Project-OCM-35198 - SkillConfigurationModule_SkillID, skill name,skill extension allows to enter more than 50 characters

6/30/2019 3.2.6.30 3.2.6.30

Enhancement

Admin Module

IVR Public Key Config module To exclude empty lines while fetching content from properties file

Fax Template

1. Added three Template Type "Auto ACK", "Cover Page", "CustomTemplate" 2. Custom Template and Cover Page can be designed usingContent editor 3. Content editor supports "docx", "rtf", "html", "txt" file toimport content 4. Content can be Exported as "docx", "rtf", "html", "txt", "pdf"5. Template will be synced accross the configured servers

Fax Auto Ack Templates Added filter to get Fax Tamplate based on Template Type

Report OCM Fax Received DetailsReport Added bulk print option to print selected files using printThis.

Functionality

TFaxerRemoteClient Updated TFaxerRemoteClient.dll[1.1.6.30]

OCM Application Web Sync

1. Added method to sync Fax Template across all server 2. New OCMApplication Web Sync configuration added underConfigurations\WebSync\WebSyncConfigurations.json 2. Configure Serverand module to sync inConfigurations\WebSync\WebSyncConfigurations.json as in\Configurations\Admin Modules\PhraseWebSyncConfigurations.json 3.Remove PhraseWebSyncConfigurations.json and mentioned config keys onconfiguration column

Fix

Admin Module IVR Callback Management Fixed an exception thrown when SLA is calculated.

Report OCM Agent Login Logout Report Fixed Project-OCM-35181 - OCMAgentLoginLogoutReport_SearchFunctionality: Unable to search by SkillList with "Equals To" filter





6/16/2019 3.2.6.16 3.2.6.16

New ReportOCM Personalize IVR Report This report helps users to analyses the information regarding the call that

has transverse through the Personalize IVR.

Fax SLA Report This report is used to display the SLA for fax channel along with other data.

Enhancement

Admin Module

Agent Skill Assignment Skill ID is displayed along with skill name.

TMAC Transfer ListIn Blind transfer list tab, Channels are listed down fromAgentSettingChannelCount.json and skill name's are listed for selectedchannel.

IVR Callback Management, ChatCallback Management Added Type column to differentiate between CallBack VDN and Skill.

Send Fax

Info message will be displayed if number of recipients exceedsMaxNumberstoSend and removed hardcoded values Project-OCM-34131faxocm-sendfax-toaster message should be displayed when the faxaddressbook selected has more than max no of recipients configuredProject-OCM-34104 Sending Fax to 100 Recipient Numbers failed

Desk Manager Added new column "IsStatusChange" in Desk manager module

IVR Host value mapping,Personalize IVR

Added Alphanumeric validation in IVR Host value mapping, PersonalizeIVR modules text fields

Agent Settings 1.Added dynamic Agent Feature tab 2. Agent feature can be configured inAgentSettingChannelCount json 3. Added old table migration script

Report

Blended Agent ReportAdded new columns TotalInboundTalkTime, TotalOutboundTalkTime,TotalTalkTime, TotalACWTime, TotalInboundHoldTime,TotalOutboundHoldTime, TotalInboundACWTime, TotalOutboundACWTime,TotalHoldTime to Blended Agent Report

Call Attempt Report Added new column "TalkTimeDuration" to Call Attempt Report

Callback SLA Reportt Added Type column to differentiate between CallBack VDN and Skill.

Change Request ReportTH Inbound Abandoned Report Re-arranged the columns in JSON

Callback Schedule Report Changed Hidden true to false for Agent ID





Fix

Admin Module

IVR Phrase Configuration Fixed Project-OCM-34133 - No Error message shown when specialCharacters or Numbers are entered in 'Service ID' , 'Description' field

IVR Operating Hours Project-OCM-34075 - [Operating Hours] Alignment issue : Select All buttonis overlapping the week day text field

Fax Address Book

1. Project-OCM-34088 - Fax Address Book: In Audit Trail Report,Functionname for both Recipient and Fax Address Book is same 2. Project-OCM-34091 - Fax Address Book: When enabling and disabling headers,Allignment issue in grid 3. Project-OCM-34092 - Fax Address Book: WrongError message displayed when all the fields are blank 4. Project-OCM-34095 - Fax Address Book: Able to create Record in Address Book Tab withname as only space 5. Project-OCM-34087 - Fax Address Book: Able tocreate Record in Recipient Tab When first name and Last name is specialcharacters and space

Chat TemplatesPRDOCM-31950 - Chat Templates : When Enabling and Disabling theDropdown found issue with Allignment of the Last column occurring forDepartment Page,Groups Page and Main Page

Desk ManagerFixed below issues: 1. PRDOCM-34072 - DeskManager: Threshold columndoes not display the counter value 2. PRDOCM-34073 - DeskManager:Validation is not available for the threshold records of a team 3. PRDOCM-34074 - DeskManager: Add a New Column name should be Add a New row

Report OCM Timeline Report PRDOCM-34086 - OCM Timeline report: Supervisor name is not displayed

OCM Survey Summary Report Changed DataBound event in OCM Survey Summary Report which wascausing advance search issue

Changed the Action for DrillDownreport

Predictive Agent Time Summary Report, Preview Agent Time SummaryReport, Predictive Job Performace Report, Preview Job Performace Report,Secure Unsecure Report

TH Contact List Import SummaryReport Added the column "Success Count" to the report

TH Not Called List Report Added the 3 missing columns to the report

OCM Fax Sent Details, OCM FaxReceived Details

Project-OCM-34102 faxocm-fax received details report-drill down pagerecords should ordered by datetime column ascending by default





OCM Skill Profile Report Sorting based on skill column

6/6/2019 3.2.6.6 3.2.6.6

New

Admin Module

Personalize IVR1. Added new Personalize IVR module to add new static prompt (startprompt and end prompt), configure IVR next action and sub action 2. Makerchecker functionality can be configured in the PersonalizeIvr.json

Personalize IVR PhraseConfiguration

1. Added new Personalize IVR Phrase Configuration module to add newstatic prompt, to configure new ‘service ID' and the corresponding prompt 2.Maker checker functionality can be configured in theIvrPhraseConfiguration.json

Historical Reports OCM Link for historical database to pull report from historical OCM DB

Fax Address Book

1. Added new module Fax Address Book 2. Set the Recipient details likeFirst Name, Last Name and Fax number in the Recipient tab 3. Tag multipleRecipient to the Fax Line 4. Project-OCM-34080 - Add Record button isdisplayed as Add new TMAC Consult Transfer List Record 5. Project-OCM-34081 - Fax Address Book: Add popup page title is displayed as TMACBlind Transfer List 6. Project-OCM-34082 - Fax Address Book: WhileCreating a recipient record, Record creation failed message displayed andrecord is not getting created

Report RPA Fee Waiver Report This report helps users to analyse the information regarding the RPA FeeWaiver that has transverse through the IVR.


Send Fax Implemented Fax Address Book feature

Role Based AccessManagement, User Management Added separate tab for Checker Admin Pages.

Fix Admin Module

Social Media Account, SocialMedia Application

1.Fixed dynamic search issue found in CreatedAt, UpdatedAt and Activecolumns 2.Project-OCM-33015 Social Media Accounts andApplications_Search and export works with True/False values while UIshows Yes/No for Active column

Branch Management1.PRDOCM-30725 Branch Managemnet: Allignment Issue in BranchManagement Audit Trial and Branch Management Approved Data2.PRDOCM-31859 BranchManagement.json : When IncludeGrid key isTrue : Column is included in Make Changes Grid

5/31/2019 3.2.5.31 3.2.5.31 New Admin Module Desk Manager Added new Desk manager module to set threshold values for aux codes foreach Team





Report

OCM Timeline Report This report is used display status change of the particular agent in specifieddate range.

OCM Threshold Report This report will display all threshold records of agents who have exceededthe threshold value specified for all the AUX/HOLD for all the teams.

OCM Frequently Hit ThresholdReport

This report will display all the threshold records hit for a particular agent,counting the highest/frequently hit threshold, along with the count of all AUXstate of the selected agent.

Enhancement

Admin Module

User Profile Mapping Changed Active drop down to check box

TMAC Transfer List Added channel filed in TMAC Blind Transfer List tab, to categaries skillbased on channel

Functionality Report Manger Changed Date and time place holder values

JSON Agent Hierarchy Added FilterType, will be used to set get Agent Hierarchy based on thesevalues team/teamsupervisor/na

Change Request

Admin Module POM DNC Bulk Upload Modified for TH Telesales to upload with only without selecting the contactlist

DashboardChat Dashboard, Chat Real TimeDashboard, Voice/Self-ServiceDashboard, Email Real TimeDashboard

Skill dropdown list made configurable either to display Skillname or Skill IDor Skillname + Skill ID

Fix Admin ModuleVIP List Management

PRDOCM-31867 VIP List Management:In VipListManagement.json,OtherDataColumn Include Grid key is true and column is displayed in UIcolumn

Operating Hours PRDOCM-31866 Operating Hours:In IvrOperatingHours.json ,BypassHoliday Column Include Grid key is true and It is displayed in UI column

Ivr Introductory MessageAnnouncement Added IncludeGrid property to the WaveFile column

Host Value Mapping PRDOCM-30840 Host Value Mapping: Record getting Updated in HostValue Mapping Approved Data Section without approval from checker





Chat Templates

1. PRDOCM-32968 - Chat Template: In audit Trial Report, After updatingthe record Old values Stat time and End Time are blank 2. PRDOCM-31962- Chat Template – Update Group Page record is showed blank in NewUpdate column in audit Report 3. PRDOCM-31958 - Chat Template –Department Page , Department ID mismatch while comparing it with theDatabase Department ID value 4. PRDOCM-31953 - Chat Templates - MainPage Duplicate record insert defect 5.PRDOCM-31950 Chat Templates :When Enabling and Disabling the Dropdown found issue with Allignment ofthe Last column occurring for Department Page,Groups Page and MainPage 6.PRDOCM-31974 Allignment issue Pagination for Group Page andMain page 7.PRDOCM-31974 Allignment issue Pagination for Group Pageand Main page

Chat Intent Skill Mapping1. PRDOCM-31935 - Chat Intent Skill Mapping: Verify Invalid searchfunctionality 2. PRDOCM-31927 - Chat Intent Skill Mapping: After Creatinga record, in audit trial report ID in new value is blank

IVR Config1. Changes done in IVRConfig module to insert display name in audit trailfunctionality name. 2. Mask/UnmaskACS: No notification is displayed whensave without any entry

IVR Holiday List 1. Project-OCM-33022 - Error in Log when load Public holiday module 2.Project-OCM-33021 - Display of Invalid notification

Social Media Account, SocialMedia Application

1.Project-OCM-33027 Social Media Account_Rename App Name instead ofApp Id column 2.Project-OCM-33015 Social Media Accounts andApplications_Search and export works with True/False values while UIshows Yes/No for Active column 3.Project-OCM-32979 Social MediaAccounts_id column is not showing even after enabling 4. Removed deletefuntionality

Report

Audit Trail ReportProject-OCM-32998 - [Audit Trail Report/Security Administration Report] oldvalue and new value is wrong when multiple access permission is addedand removed

Dynamic Reports Fixed issue for dynamic reports while unaithorized access check as it wasnot loading dynamic reports in UI

OCM Agent Rating Report Added new report for fetching Agent rating details in OCM Agent RatingReport under Agnet Channel

User Listing Report Project-OCM-31860 [OCM user Listing Report] - Showing old first and lastname in report after updating from agent settings module





Functionality All Fixed an issue where Delete Reason and Modify Reason(Edit) is allowingspecial characters on copy & paste.(Project-OCM-33012)

5/20/2019 3.2.5.20 3.2.5.20

New

Admin Module

Social Media Application Added new module to perform CRUD operation of Social Media Applicationusing TSocialMediaAPIConnector

Social Media Account Added new module to perform CRUD operation of Social Media Accountusing TSocialMediaAPIConnector

Report Security Administration Report This report shows audit trail details of all IT admin users. IT admin role idshould be configured using SecurityAdministratorRoleID key.

Enhancement

Admin Module User Profile Mapping Added Agent Name column

Functionality Root Configuration Changed root configuration path and renamed"CustomJSONConfigurations" to "Configurations"

JSON Ivr Config Added Json configuration and sorted records in ascending order based onparameter column

Fix Query OCM Unauthorized AccessReport Rearranged the column order in query as per json.

5/10/2019 3.2.5.10 3.2.5.10

New

Admin Module Transaction Limit Management Added Transaction Limit Management to configure the transaction limit forcategories like Petrol, Hotel, retail etc

Report

OCM Daily Statistics ByTransactions Report

Added new DailyStatisticsbyTransactionsReport to get all authorizetransactions

OCM Daily Statistics CountReport

Added new DailyStatisticsCountReport to get count of all authorizetransactions for configured dnis

EnhancementAdmin Module Manual Upload Utility

1. Made changes to this module for Th Telesales where the uploaded filehas to undergo preprocessing. 2. Added a new key "AdCountry" and"CsvTempFileLocation" 3. Removed "Cancel" button from UI 4. Madechanges to remove csv/txt file when the checker rejects the maker request

Report OCM Unauthorized AccessReport

1. Changed OCM Unauthorized Access Report to fetch data if is success isfalse 2. Changes done for accessing unauthorized modules for belowscenarios - if no access - if disabled in AccessConfiguration.json - if userexists without ocm account - if user exists and no access for modules





Functionality MPP Server Upload Changes done to suppport Thai, Malay,Bahasa and Vietnamese languagewhile uploading phrases to MPP server

Fix

Admin Module

User Profile Mapping

PRD-OCM-30844- OCM User Profile Mapping - Able to save the recordswithout providing the channel, channel identifier (Mandatory) columns.PRD-OCM-31849- OCM User Profile Mapping - User Mapping Audit trailpage old value shows 01-01-0001 for last changed on column PRD-OCM-31852- OCM User Profile Mapping - User Mapping Audit trail page newvalues shows last changed on value.

User Role Mapping PRD-OCM-31845-[User role mapping] -First name and last name edited inagent settings is not reflected in user role mapping

TMAC Broadcast Message PRDOCM-28606TMAC BroadCast Message: When Enabling ColumnHeader Last changed On , it is showing null or blank and alignment issues

Report Fax Received Details Report1. Fixed and issue where image was compressed, now set to default imagesize in canvas 2. Fixed missing watermark issue for original and annotatedimage

4/24/2019 3.2.4.24 3.2.4.24 New Report OCM Agent Performance Report Added new report json configuration for OCM Agent Performance Reportfor showing agent performance on daily basis under "Campaign" channel

OCM Agent Average Report Added new report json configuration for OCM Agent Average Report forshowing agent performance details on average under "Campaign" channel

OCM Agent Survey PerformanceReport

Added new report json configuration for OCM Agent Survey PerformanceReport for showing agent performance on daily basis for survey done under"Campaign" channel

OCM Agent Survey AverageReport

Added new report json configuration for OCM for showing agent surveyperformance on average for survey done under "Campaign" channel AgentSurvey Average Report

OCM TH Telesales DNC ListReport, OCM TH TelesalesContact List Import Error Report,OCM TH Telesales Contact ListPurge Summary Report, OCMTH Telesales Not Called ListReport

Added new report json configuration for OCM TH Telesales DNC ListReport, OCM TH Telesales Contact List Import Error Report, OCM THTelesales Contact List Purge Summary Report, OCM TH Telesales NotCalled List Report





OCM Unauthorized AccessReport Added new report json configuration for OCM Unauthorized Access Report

Admin Module User Profile Mapping1.Added new module to map CIF and MID to customer under SM (socialmedia) tab 2.Maker checker functionality can be configured in theSocialMediaUserProfileMapping.json

Enhancement

Admin Module

Dynamic Report Designer 1. Added validation while creating report query 2. Fixed OrderByString inreport query

IW Role Based Access Matrix1.Added new node entries Return Node,Flow Connector Node,Action Nodein ‘IW Role Based Access Matrix’ 2.Enabled ‘Real time view’ field forpreviewer.

Functionality Auth Layer1.Changes done to trace un-authorized login and access 2.LogUnauthorizedLogin key will be used to configure the un-authorized logsto table AGT_AppLogin_Attempts 3. Added new column UserHostAddress,Reason and Page

Fix

Admin Module

Agent Skill Assignment 1.PRD-OCM-28621 - [Agent Skill Assignment] -UI defects 2. Removedunwanted logs

Agent Team ManagementPRD-OCM-29629 - [Agent team management] Error in logs after creatingteam PRDOCM-28591 - Agent Team Management: When updating arecord, Display Hierarchy is Blank in Old values

TMAC Broadcast Message PRDOCM-28606 - TMAC BroadCast Message: When Enabling ColumnHeader Last changed On , it is showing null or blank and alignment issues

Workcode List PRDOCM-28611 - Workcode List: In audit trial report ,TeamName is notdisplayed with Team Id

Wait Time Color Config PRDOCM-28612 - Wait Time Color Config: create a record and verify audittrial report, color is not displayed in new values

TMAC Transfer List PRDOCM-23326 - TMAC: TMAC Transfer List: TMAC Blind transfer: Addrecord

User Role Mapping PRDOCM-28616 - User Role Mapping_Error message doesnt showsupervisor





ReportIntent Detail Report PRDOCM-26563 - Intent Detail Report is not working

Interaction Action Report PRDOCM-26587 - Search By 'Action Time' in Interaction Action Report

Functionality OCM Custom Login PRD-OCM-30738 - OCM custom login not working in internet explorer

3/22/2019 3.2.3.22 3.2.3.22

New

Admin Module User Management Fixed Wrong Error Message Displayed when providing duplicate data

Report OCM Audio Video PlaybackReport (Custom)

Added enhanced OCM Audio Video Playback Report with new customcolumns

Enhancement

Admin Module

Query Browser1. Changes done for enabling table update/delete operations based on'isOperationsAllowedOnTables' key in globalvars.js 2. Changed fewvalidation messages while previewing data in grid in Query browser

Chat Intent Skill Mapping 1.Added channel list configuration to get skills dropdown and Channelshould be same as in AgentSettingChannelCount.json

Fax Routing Configuration Removed 'Intent' from the mandatory field

Fax Auto ACK Configuration 1. No duplicate 'Names' will be allowed to create 2. Removed TemplateIDfrom AuditTrail Report

Report

OCM Direct Banking Web ChatMIS Report, OCM Direct BankingWeb Chat MIS Report By TimeProductivity, OCM Direct BankingWeb Chat MIS Report ServiceQuality, OCM Direct BankingWeb Chat MIS Report ServiceQuality Questions, OCM DirectBanking Web Chat MIS ReportService Quality Chat Nature

Changes done to sort date column

OCM Reportt1. Included new method to update the 'Print Status' when user prints thereceived faxes. 2. Made changes for the preview of sent and received faxesin the reports using tiff.js library. 3. Made changes to include confirmationfor the print of received faxes

Change Request JSON Fax Received Details, Fax SentDetails

1. Renamed Status to Print Status in Received Details 2. Added Sent By inSent Details





Fix Admin ModuleTMAC Broadcast Message

PRDOCM-28589 - TMAC Broadcast Message: When Broadcast messageis updated in Audit Trial Report , Team Name is different in Old Values andNew values

User Management Fixed Wrong Error Message Displayed when providing duplicate data

Fax Senders Made changes to show the proper toaster messages for the bulk upload

User Management Fixed Wrong Error Message Displayed when providing duplicate data

IVR Public Key Config

1. This module is used to update properties file in MPP server. 2.MPPServerIP's listed in config will be displayed in UI. Any otherMPPServerIP present in database table will not be shown. 3. Updatedproperties file can be uploaded to multiple mpp servers by selecting multipleserver ip's in edit page. 4.Once property file is uploaded in to serversuccessfully MPPServerIp, LastChangedOn and LastChangedBy detailsare inserted into table. If MPPServerIp is already present in table thenLastChangedOn and LastChangedBy details are updated in to databasetable. 5. Php file is used to download and upload properties file from MPPserver. 6. Comma separated MPP server ip's,Local path to storedownloaded property file and PHP file path are configured using configkeys. 7. Properties file path of MPP server should be configured properlyinside php file.

Wait Time Color Config PRDOCM-27594 - Wait Time Color Config: Edit a record and update colorand verify update in Audit Trial Report

TMAC Broadcast MessagePRDOCM-28589 - TMAC Broadcast Message: When Broadcast messageis updated in Audit Trial Report , Team Name is different in Old Values andNew values

IVR Operating hours

PRDOCM-26579 - Operating Hours: Alignment Issues in Operating HoursTable PRDOCM-26584 - Operating Hours: Mismatch in UI data and AuditTrial Report when Adding New Operating Hours Record PRDOCM-26583 -Operating Hours: Add New Operating Hours Record without providingBypass Public Holiday, Record is getting created





IVR Holiday List

PRDOCM-26580 - Holiday List: Edit a record do not provide modify Reasonand save , Two Error messages are displayed PRDOCM-26581 - HolidayList: Edit a record only provide Modify Reason, Error Message is displayedPRDOCM-26558 - Holiday List: Not Allowing to create same holiday fordifferent VDN PRDOCM-26577 - Holiday List: Not Allowing to createHoliday when providing different same date and end date but same timePRDOCM-26559 - Holiday List: Allowing to create holiday with past datePRDOCM-26557 - Holiday List: Wrong Error Message when providingwrong date format while searching

IVR Introductory Message Fixed an issue where Index Out of bound exception is thrown when configvalues count less than grid record count.

Email Template PRDOCM-26516 : Email template module shows server error

Report

OCM Chat Analysis count report "Chat disconnect" column renamed in OCM Chat Analysis count report

All Report Channel value is passed through url instead of hardcoding based onreport name.

Audit Trail Report 1.Fixed an issue where exception is thrown while deserializing old and Newvalues. 2. Included Desk Manager Audit Trail 3.Included TMC Audit Trail

Callback SLA Report 1.Fixed Callback SLA Report export issue 2. Changes done to get channelfield from SourceIndicator of OtherData.





2/28/2019 3.2.2.28 3.2.2.28 Enhancement

Admin Module

OCM Configuration

1.Added new OCMConfiguration module to configure json files for Adminmodules, Reports, Dashboards and AccessConfiguration.json 2.. On load, itenables user to select json file to configure. The selected columns from jsonfile will be loaded in the grid where user can edit column properties toconfigure. 3.Admin Pages: The Grid column values are enabled to edit fromUI to change column properties to be enabled or disabled by selectingrespective json file from tree view. 4.Dashboard: The Box values areenabled to edit from UI to change column properties to be enabled ordisabled by selecting respective dashboard json file from tree view. Usersare enabled to update by inline editing as each box enables to edit its subbox. 5.Reports: By selecting respective report json file from tree view, thegrid details are shown as below. On click of each row shows its respectivegrid column for inline editing. 6.AccessConfiguration.json : The channels,channel data, checker channel data values under Admin Pages, Reports,Dashboards, OtherApplications are enabled to edit from UI 7.User can refer“Json Info” page to update respective json values. Help icon in all gridsshows json structure and description of each key used in json file.8.Refresh Application:Once json files are updated, the updated propertyvalues will not be reflected unless the application is refreshed. “RefreshApplication” button enables to refresh whole application by logging out theuser session, hence refreshing json values to be reflected in updatedmodules or reports after relogging.

Export Scheduler Added new condition 'CustomDaily' where custom start and end date canbe specified

Agent Skill Assignment, SkillConfiguration, TMAC TransferList, Chat Intent Skill Mapping

1. Integrated TAgentSkillManager.Lib dll and removed SMS API webreference to interact with SMS API. 2. New "KeepOldSkills" key is added tomanage Multi skill assignment. For MultiSkill Assignment, a. if"KeepOldSkills" key is set to true then new skills are added for all selectedagents and old assigned skills are kept unchanged. b. If "KeepOldSkills"key is set to false then old skills are removed for all selected agents andnew skills are added. 3. For Single Skill, previously assigned skills areremoved and added again along with new skills for the selected agent. Thisis not dependent on "KeepOldSkills" key value.

Report

OCM IVR Call Trace report

1. Added menu traversal details in call trace report export 2. Added agentname along with agent id in call flow grid 3. Combined Menu Traversal infointo call flow diagram so that when specific node is clicked customerattempts count is displayed. 4. Added VDN Name column for transferredVDN

OCM IVR Call Transfer Report Added VDN Name column for transferred VDN





OCM Agent Login Logout Report 1. Added Skill Name List column in OCM Agent Login Logout Report

Functionality

Validate Anti Forgery Token Validating AntiForgery Token for Ajax calls on getting reports data forpreventing Cross-Site Request Forgery (CSRF) Attacks..


Audit Trail Report Changed done to show TCM audit trail data


Change Request

Admin Module

IVR Introductory MessageAnnouncement Added new column holtine to configure message for hotline basis

Holiday List 1. Made Holiday VDN level 2.Added StartTime and EndTime to set holidaybetween time range

Operating Hours Added Bypass public holiday key to enable helpline operating hours onpublic holiday

POM Manual Upload For Collections integrated with JAR application to do the pre-processing ofthe uploaded 'txt' file.

POM DNC Bulk Upload Removed selecting contact list dropdown from UI for Collections. Canconfigure the global variable in JS file to Telesales or Collections

Report

OCM Agent Interaction Report 1. Added Skill Name column in OCM Agent Interaction Report 2.AddedHandle Time (ACW Time + Active Time + Hold Time)

Callback SLA Report Added channel and sub channel column to get callback count based onchannel either Voice or TextChat.

OCM Agent Scripting Report Changes done to show custom answer in popup

Functionality Checker Audit Trail Added reviewed by name to the checker audit trail report

Fix Admin Module User Management Fixed Wrong Error Message Displayed when providing duplicate data





Agent SettingsThe retagging option should display if the Web.config key"IsRetagSupervisor" is true. If key is false then validation error messageshould be displayed while deleting

User Management, RoleManagement

1.Fixed Report,Dashboard and Other application window is empty in IEbrowser 2. Fixed scroll on left side of window

Work code list 1. Fixed an issue where work group is displayed as [object object] in editwindow 2. Record updation failed when trying to edit work group

User Management, Role basedaccess Management

1. Fixed Check box issues in Role access and User management modules2. Fixed an issue where masked test box in search window is not loaded forlast changed on column in role based access management module. 3.Fixedan issue where old and new values are not displayed in audit trail grid ofrole based access management module.

Report OCM Direct Banking Web ChatMIS Report Service Quality

Fixed an issue where search works only when search window is closed andopen the record again

OCM Skill Profile Report Changes done in query to avoide duplicate skill name and group skill intoone

OCM Agent Historical Duplicate record in first drill down grid

OCM Direct Banking Web ChatMIS Report, OCM Direct BankingWeb Chat MIS Report Agent,OCM Direct Banking Web ChatMIS Report By Time Productivity,OCM Direct Banking Web ChatMIS Report Service Quality,OCM Direct Banking Web ChatMIS Report Service QualityQuestions

1. Total Available, Unavailable, Aux phone, Aux Default, Aux Lunchcalculation changes in first 3 Reports 2. No of Login Agent showing one forall interval and sub grid data is empty in Service quality questions report 3.Changes done to get chat time from moxtra db in Service Quality Questions4. Corrected formula of Average General Time, Average Login CustomerTime, Average Trans/Conf Time in first 3 Reports 5. Values in enquiry fieldsare shown twice in main and drill down report of Service quality questions 6.Same Agent records are shown multiple times for date range in MIS Agentreport 7. Unavailable time of all Aux codes are wrong in MIS Agent Report8. Chat drop out values are not shown in the MIS Service quality Report 9.Unavailable times of all aux codes are shown twice after oneconference/Transfer chat in MIS Report , MIS Agent and time ProductivityReport 10. Chat drop out % value round off to 2 digits in MIS service qualityReport 11. Changed formuale to calculate average in all 6 custom Reports





All

1. Fixed Export button access issue from Report Manager 2. Fixed gridcolumn collapse issue in ocm reports 3. Fixed an issue where entire grid ismoved up on selecting no of items per page. 4. Fixed an issue where threedigits numbers are clipped in items per page drop down of Reports andreport downloads module.

Functionality Report Manager

1. Fixed an issue where extra filter is added when AND/OR is checked afterpostback 2. Fixed an issue where 'No record to export' toaster message isdisplayed even if records are present to export 3. Restricted empty valuesin advanced search and inner search 4. Agent label is center aligned andselect all and deselect all buttons are moved down 5. Added validationmessage if deselect all button is clicked when there no agent selected

2/1/2019 3.2.2.1 3.2.2.1 New Dashboard Chatbot Dashboard Added new dashboard to displays all the chat bot and live chat data

Enhancement

Report

OCM Direct Banking Web ChatMIS Report, OCM Direct BankingWeb Chat MIS Report Agent,OCM Direct Banking Web ChatMIS Report By Time Productivity,OCM Direct Banking Web ChatMIS Report Service Quality,OCM Direct Banking Web ChatMIS Report Service Quality ChatNature, OCM Direct BankingWeb Chat MIS Report ServiceQuality Questions

1. Added agent filter option for all the six reports 2. Added detailed exportfeature to OCM Direct Banking Web Chat MIS Report Service Quality ChatNature report 3. Added missing percentage (%) symbol to OCM DirectBanking Web Chat MIS Report Service Quality report 4. Corrected averagecalculation for selected date range with considaration of time as well.5.Added decimal value for percentage value in OCM Direct Banking WebChat MIS Report Service Quality Questions 6.Fixed 'Total Time per loginAgent' caluculation in OCM Direct Banking Web Chat MIS Report By TimeProductivity 7.Fixed an issue where clear search is not working inside thereport for all reports 8.Fixed inner search issue in OCM Direct Banking WebChat MIS Report Service Quality where searched data displayed only whensearch window is closed. 9. 'No record to display' toaster message is addedwhen there is not data to export for all the six reports

Functionality Auditrail Engine Integrated new version of Auditrail Engine to show audit trail report of Agentscripting, Interaction work flow and IW role based access matrix

Fix

Admin Module

TMAC Broadcast Message Allowing to create duplicate records in different pages

TMAC Transfer List 1.Validation for Skill Name 2. Changed window title name

Agent Setting Improper validation message for Duplicate Lan ID

User Management, RoleManagement

1.Fixed Report,Dashboard and Other application window is empty in IEbrowser 2. Fixed scroll on left side of window

Report Maker/Checker Audit Trail Added 'no records to display'





Dashboard Set Dashboard Time Frame 'Set Dashboard Time Frame' option-'days' field is not editable whenselected first time

Functionality Report ManagerFixed an issue where error message is displayed when filtered report isbrowsed and redirected back to report manager page and again click onshow report

1/22/2019 3.2.1.22 3.2.1.22

Change Request Admin Module Campaign LinkingTo read data from POM server for every request, instead of reading frompreviously saved file. On above change, the positioning of each node in UIwill be difficult to handle so we did changes to handle this scenario as wellin better way for now.

Fix

Admin Module

Campaign LinkingUI inporper Node names were displaying. Node missing on load of module.Data back to server is sent wrongly when few nodes were added. Save toPom server not happening.

Fax Template Fixed an issue where file can be uploaded without selecting the uploadoptions(Logo/html).

Report

OCM Report ManagerAdded "There is no record to export" toaster message inOCMReportSidebar to show error message when there is no record toexport on outer export report

OCM Direct Banking Web ChatMIS Report, OCM Direct BankingWeb Chat MIS Report Agent,OCM Direct Banking Web ChatMIS Report By Time Productivity,OCM Direct Banking Web ChatMIS Report Service Quality,OCM Direct Banking Web ChatMIS Report Service Quality ChatNature, OCM Direct BankingWeb Chat MIS Report ServiceQuality Questions

1. Added '%' in First Enquiry Total Percentage, Second Enquiry TotalPercentage, Third Enquiry Total Percentage, More Enquiry TotalPercentage columns in OCM Direct Banking Web Chat MIS Report ServiceQuality Questions. 2. Resolved record mismatch issue in single date reportrecord and record of the same day in OCM Direct Banking Web Chat MISReport,OCM Direct Banking Web Chat MIS Report Agent,OCM DirectBanking Web Chat MIS Report By Time Productivity. 3. Added Agent codeand Agent name for ABN chat in OCM Direct Banking Web Chat MISReport Agent. 4. Fixed an issue where 'Total Time per login Agent' columnvalue is wrongly generated in OCM Direct Banking Web Chat MIS ReportBy Time Productivity. 5. Added Interval report in OCM Direct Banking WebChat MIS Report By Time Productivity, OCM Direct Banking Web Chat MISReport Service Quality,OCM Direct Banking Web Chat MIS Report ServiceQuality Chat Nature,OCM Direct Banking Web Chat MIS Report ServiceQuality Questions.

1/14/2019 3.2.1.14 3.2.1.14 New Admin Module Campaign Linking New module Campaign Linking added under Autodialer tab.





Enhancement Functionality

XML configuration to Jsonconfiguration

1. Added AccessConfiguration.json file to base product enabling access toonly required module and report. This file contains 4 main sectionsAdminPages, Reports, Dashboards, OtherApplications eliminatingAccessFunctionalityConfiguration.xml, AdminPagesConfiguration.xml,ReportsConfiguration.xml files. 2. XML configuration to Json configurationmigration to be done using XMLtoJSONUpdate tool to set Included propertyto true/false in AccessConfiguration.json for all theModules/Reports/Dashboards present inAccessFunctionalityConfiguration.xml file. 3. RemoveAccessFunctionalityConfiguration.xml, AdminPagesConfiguration.xml,ReportsConfiguration.xml files from base application path

1. User management and Rolemanagement 2. OCM ReportManager

XML configuration to Json configuration migration in below pages 1. Usermanagement and Role management access pages - changed add, edit,delete,export access based on admin pages, reports, dashboards and otherapplications accordingly 2. Reports channel and reports drop down valuesto be included or not

TConfigLoader Integrated TConfigLoader

ConfigurationProvider Updated ConfigurationProvider.dll to latest

Versioning Added versioning icon to footer

Fix Dashboard Chat Dashboard Skill dropdown is listing the skill name instead of skill id

1/9/2019 3.1.12.28 3.1.12.2802 Fix Admin Module Application Access Control Fixed an issue where user is not deleted when specific user is deletedthrough User Role Mapping or Agent Setting

Report OCM Direct Banking Web ChatMIS Report, OCM Direct BankingWeb Chat MIS Report Agent,OCM Direct Banking Web ChatMIS Report By Time Productivity,OCM Direct Banking Web ChatMIS Report Service Quality,OCM Direct Banking Web ChatMIS Report Service Quality ChatNature, OCM Direct BankingWeb Chat MIS Report ServiceQuality Questions

1. Removed '00:00:00' from excel header in export to excel for single date2. Added 'Total for selected period' row for all reports 3. Added % in Servicelevel statistics column ofOCMDirectBankingWebChatMISReportServiceQuality





OCM AutoDialer Blended AgentReport

Added Total ACW column (Total ACW = Avg ACW * Total Calls where AvgACW = Avg(Inbound ACW,Outbound ACW))

Generic Reports Default grid page size is done configurable in json

1/4/2019 3.1.12.28 3.1.12.2801

Enhancement ReportOCM Direct Banking Web ChatMIS Report Agent, OCM DirectBankin gWeb Chat MIS Report

Added 'Total of Selected Period' for these two reports

Fix

Admin Module

Report Downloader Fixed an issue where pen test user would try to download report using Id.

Agent Team Management Fixed an issue where excel file is not exported in xlsx format on export toexcel in IE

Report Scheduler Added validation check for mandatory field

Log file downloader Fixed an issue where files are not displayed in main grid after fetching files.

Report OCM Direct Banking Web ChatMIS Report By Time Productivity

Changes done in the calculation of TotalPerLoginAgent andTotalTimePerLoginAgent

Dashboard Chat Dashboard Added moxtra channel while getting chat skill drop down

12/28/2018 3.1.12.28 3.1.12.28

New

Admin Module Report Scheduler Added new admin module for Report Scheduler with edit options

Report

Skill Profile Report Added new report to show Calls answered and calls abandoned in the skillin the interval of 5 seconds under Agent Channel

OCM Collections DNC ListReport, OCM Collections NSPList Report

Added new report json configuration for OCM Collections DNC List Report,OCM Collections NSP List Report

Fix Admin Module Logfile Downloader Fixed an issue where files present in module does not display whenselected second time. (PRD-OCM-18007)

Agent Skill Assignment1. Fixed an issue where incorrect message is displayed while assigningskills to multiple agents. (PRD-OCM-16999) 2. Handled exception when allskills are removed to an agent and added one toaster message saying "Noskills selected to assign". (PRD-OCM-18004)





Report Download Added Audit trail for File delete and download action in Report downloadmodule. (PRD-OCM-19002)

Agent Settings, Agent SkillAssignment, Agent TeamManagement, User RoleMapping , Workcode List

Fixed page loading, create,update bugs in IE browser

Report

OCM Direct Banking WebChatMIS Report - Service Quality(Chat Nature)

Fixed an issue where workcode which is not added in json is shown inexported excel sheet. (PRD-OCM-19005)

OCM Direct Banking Web ChatMIS Report Service Quality,OCM Direct Banking Web ChatMIS Report Service QualityQuestions, OCM Direct BankingWeb Chat MIS Report ServiceQuality Chat Nature, OCM DirectBanking Web Chat MIS Report,OCM Direct Banking Web ChatMIS Report Agent, OCM DirectBanking Web Chat MIS ReportBy Time Productivity

Fixed an issue where incorrect No of pages and total item count isdisplayed on advanced search. (PRD-OCM-19011)

OCM Agent Historical Report,OCM Chat Interaction ChatBotReport, OCM Agent Aux Report,OCM Audio Video PlaybackReport, OCM Agent Login LogoutReport, OCM Agent SummaryReport, OCM Agent InteractionReport, OCM User Listing Report

Changed done to get data of missing agent from master table

12/14/2018 3.1.12.14 3.1.12.14

New

Admin Module

TMAC Siebel Release 1. New module to download TMAC Siebel Release 2. Add MIME Typeapplication/bat for extension .bat for IIS application

Chat Menu Description New module to map IW node id to menu name, this menu name will beused in the OCM reports

ReportOCM Chatbot Interaction Report Added new report to show chat interaction from chat bot to live chat agent

OCM Interaction Actions Report Added new report to show Interaction Actions Report under Agent Channel






Campaign Utility HA Enhanced to refresh the grid every configurable amount of time in JS globalvariable, added try catch wherever required in JS.

POM Purging Utility, POM DNCBulk Upload, Manual UploadUtility

1. Added try catch blocks in JS wherever required to handle the errors. 2.Trimming the spaces for names, disabling the Contact List dropdown andbutton when upload is in progress in POM DNC Bulk Upload

Fix

Admin Module

Agent Skill Assignment Fixed an issue where skills are not assigned in IE.(PRD-OCM-16941)

SkillConfiguration Fixed an issue where grid height is varying based on no of records.(PRD-OCM-16954 )

Report

Audit Trail Report Changed Last Changed On date time format to OCM default date timeformat

OCM User Listing Report Removed team/teamsupervisor ReportFilterType

OCM Direct Banking Web ChatMIS Report Service Quality,OCM Direct Banking Web ChatMIS Report Service QualityQuestions, OCM Direct BankingWeb Chat MIS Report ServiceQuality Chat Nature, OCM DirectBanking Web Chat MIS Report,OCM Direct Banking Web ChatMIS Report Agent, OCM DirectBanking Web Chat MIS ReportBy Time Productivity

1. Fixed an issue where grid view changes on disabling any header.(PRD-OCM-16889) 2. Fixed an issue where Export to Excel and export report inreport manager is not working.In notification bar report is not shown.(PRD-OCM-16898) 3. Fixed an issue where incorrect names displayed inexported file,export notification and view downloaded reports page.( PRD-OCM-16903) 4. Fixed an issue where column values are always 0 for anyworkcode in OCM Direct Banking WebChat MIS Report - Service Quality(Chat Nature).(PRD-OCM-16896) 5. Fixed an issue where column headername in grid are wrong(PRD-OCM-16906) 6. Fixed an issue where searchwindow is not opening for all reports(PRD-OCM-16888) 7. Fixed an issuewhere invalid column names are listed in advanced search dropdown.(PRD-OCM-16887)

OCM IVR Call Trace Report Avoided duplicate UCID from the SMS Report table join

Functionality Set Dashboard Time Frame'Set Dashboard Time Frame' pop up screen remains in front even whenuser navigates from Chat Dashboard to OCM main page or OCM reportspage

11/30/2018 3.1.11.30 3.1.11.30 Enhancement Admin Module Report Downloads,ExportScheduler Added with(nolock) to queries in ReportDownload and ExportScheduler





Report


Changed done to get data of missing agent from master table

OCM Survey Search AndRetrieval Report Added Question column to OCM Survey Search And Retrieval Report

OCM Agent Summary Report Added new TotalFax, TotalFaxTime,AvgFaxTime columns to OCM AgentSummary Report

Fix

Admin Module Agent Team Management Changed column width of editor page

Report

Work Code Report1. Fixed an issue where refresh is not working after search.(PRD-OCM-14486) 2. Fixed an issue where grid is shrinked after disabling any gridcolumn. (PRD-OCM-14485)

Generic Fixed an issue where after search, no of records displayed incorrect indrilldown page.(PRD-OCM-11440)

11/25/2018 3.1.11.25 3.1.11.25 New Admin Module Campaign Mapping This modules used to map the campaign with the configured team name

Report OCM Respondent SummaryReport

Added new json report for OCMCampaignRespondentSummaryReportunder Campaign channel

OCM Search And RetrievalReport

1. Added new json report forOCMCampaignSurveySearchAndRetrievalReport under Campaign channel2. Added fourth parameter for third grid in json for the report

OCM Collections Accounts Not InListing Report

Releasing new report named Accounts Not In Listing Report for Collectionswhich will get data from the Pre-Processing.

OCM Direct Banking Web ChatMIS Report Service Quality

This report is to review the manpower resources of supporting differentnature of chatting

OCM Direct Banking Web ChatMIS Report Service QualityQuestions

This report is to review the manpower resources to support the Chatservices





OCM Direct Banking Web ChatMIS Report Service Quality ChatNature

This report is to review the manpower resources of supporting differentnature of chatting (single vs. multiple question asked)

OCM Direct Banking Web ChatMIS Report This report is to review individual agent productivity

OCM Direct Banking Web ChatMIS Report Agent This report is to review all agent productivity

OCM Direct Banking Web ChatMIS Report By Time Productivity This report is to review the productivity by different interval

OCM Predictive JobPerformance Summary Report

Added new json report OCM Predictive Job Performance Summary Reportunder Collections channel

OCM Preview Job SummaryReport

Added new json report OCM Preview Job Summary Report underCollections channel

OCM Predictive Agent TimeSummary Report

Added new json report OCM Predictive Agent Time Summary Report underCollections channel

OCM Preview Agent TimeSummary Report

Added new json report OCM Preview Agent Time Summary Report underCollections channel

Enhancement Report

OCM Survey Summary Report Added QuestionnaireName, Intent, HelpHitcount columns to OCM surveysummary report

All Added condition to export to excel/csv based on two columns for drill downreports

Audit Trail Changed done to store unicode character in old and new values of AuditReports

Change Request Admin Module Chat Templates, SMS Templates Changes done to accept unicode character text

Fix Admin Module Query Browser formated datetime column from table

Report OCM Secured UnsecuredPerformance Report Desired Service Level calculation changes





OCM Audio Video Report Added missing columns ChatbotSessionid, Channel

Query Call Trace SQL View1.Handled ‘DC’ calls with empty Agent details 2.Handled multiple ‘AT’ callswith different details like (TalkDuration, AgentConnected,AgentConnectedDateTime, AgentDisconnectedDateTime etc..)

11/13/2018 3.1.11.15 3.1.11.15

New

Admin Module Opaque Data Added new admin module to hide some sensitive answer in Agent Scripting

Report OCM Survey Summary Report Added new json report for OCMCampaignSurveySummaryReport underCampaign channel

Enhancement Admin Module VIP List Management 1. Download option to download already existing records in to csv file. 2.Bulk upload option to upload csv file.

Change Request

Admin Module IW Role Access Matrix Added option to select roles for IW chat or IW voice.

Functionality Generic1. Encrypted string is appended ocm user to the application URL ofInteraction Workflow, Interaction Workflow Chat and Agent Scripting. 2.Added new maker, checker, previewer access and link to InteractionWorkflow Chat

Fix

Admin Module

IVR Callback Announcement1. Fixed an issue where new non existing entry is failed to add in CallbackAnnouncement Module. 2. Removed "select a wav file" message when gridcell is clicked other than valid wav file.

TMAC Transfer List1. Fixed audit trail old values issue in TMAC Blind Transfer. 2. Fixed anissue where grid is not loaded properly when new record added to TMACTransfer List.

IVR Config Fixed an issue where UserID is displayed wrongly in Audit trail page for IVRConfig module.

IVR Callback Management 1. Changes done to hide Change status ID column. 2. Changes done toselect same start and end date in search.

Agent Skill Assignment Changes in Agent Skill Assignment module to extend current session whenskill is dragged.

Login Changed “Login in to continue…” message to “Log in to continue…” inLogin page. ( PRD-OCM-15575)





Report

Callback SLA Report Added new json configs for Callback SLA Report

OCM Call Transfer Report Fixed an issue where Start and End date of the call is missing in report UI.

OCM Role Access Report Changes done to display default Access value as 'Disable' when jsonspecified columns not fetched in query result.

11/15/2019 3.1.11.8 3.1.11.8

New Report

Agent Scripting Report New report to view Agent Scripting details , which contains the question andanswer

OCM Inbound AbandonedReport, OCM OutboundNuisance Report, OCM SecuredUnsecured Performance Report

Added check channel=Collections and new reports for Collections namedInbound Abandoned Report , Outbound Nuisance Report and OCMSecured Unsecured Performance Report

Enhancement

Admin Module

Agent Skill Assignement

1.Implemented Dynamic UI based on the json configurationAgentSettingChannelCount, skills tab can be disabled on the same. 2.Operator and OperatorValue for each channel will be configured in theAgentSettingChannelCount json, Operator can be any number of commaseparated value. Operator can be StartsWith/EndsWith/Contains/Range. 3.Same configuration will be used in Chat intent skill map to get all chatskillbased on Operator. 4.Changes done to handle empty spaces and 0 inskill level.

Skill Configuration 1. Sync skills based on the Operator and OperatorValue for each channelwill be configured in the AgentSettingChannelCount json

Functionality

Font Awesome Updated Font Awesome to v5.4.2 Pro

Font Awesome Icons Changed the icons in all views and xml to the latest available from the newfont awesome release

Change Request

Admin Module

Chat Intent Skill Mapping Renamed SOI Intent Mapping / Intent Skill Mapping to Chat Intent SkillMapping

IW Role Access Matrix Disabled Add, Copy, Version Control, Delete and Build actions for Checkerrole.

Report OCM Agent Aux Report Added key to exclude auxcodes in the report





OCM Campaign Response ByCount Report, OCM CampaignResponse Summary Report,OCM Campaign Response ByCent Report

Added campaign search criteria excel header

Fix

Admin Module

Chat Template Fixed an issue where user is able to delete already maped department andgroup in chat template.

Callback Enable/Disable Fixed an issue where title of alert message is not proper. Kendo confirmbox is changed to swal.

Workcode List New admin module to create work code and work group

Report


Fixed an issue in the drill popup - playlist where scroll would not work ifthere were a lot of files present in the playlist

OCM Report Genric UI Advanced search option removed in User listing and role acces report. Alsoafter coming back quick input and advanced search removed.

OCM Audio Video PlaybackReport Export to excel issue when excel sheet name contains '/'

Functionality Resizable Fixed an issue in Admin Pags where the editor popup would resize when itwas dragged to the left or right of the page

10/29/2018 3.1.10.29 3.1.10.29

New Report

OCM Collections Agent OwnedRecalls Report, OCM CollectionsCall Attempt Report, OCMCollections List Accounts notAttempted Report

Added check channel=Collections and new reports for Collections namedAgent Owned Recalls, Call Attempt, List Accounts not Attempted underCollections.

OCM Chat Transfer Report,OCM Chat Analysis CountReport, OCM Chat HostTransaction Report

Added OCM Chat Transfer Report, OCM Chat Analysis Count Report, OCMChat Host Transaction Report reports under chat channel

Enhancement Admin Module Report Downloads Added check for ReportGeneratedBy to include scheduled reports in reportdownloads and export files





Ivr Holiday List, Ivr IntroductoryMessage Announcement, IvrHostmap

1. Added new json configs for Ivr Holiday List 2. Added check for duplicateand mandatory from json

Skill Configuration

1. If 'SkillConfigurationMode' key is set to 0 then "Sync Skill" button isenabled. This button is used to sync skills from CM to OCM DB. 2. Defaultvalues for extra columns which are not present in CM are configured as'SkillConfigurationDefaultValues'. 3. New skills are added/updated/deleteddirectly to OCM DB.These skills will not be there in CM, has to be addedmanualy to CM. 4. If 'SkillConfigurationMode' key is set to 1, skills aremanaged in SMSAPI.

IVR Branch Management 1.Maker Checker Page is changed to new design. 2.Page is configurable tomaker checker using json configuration

IVR CallbackAnnouncement 1.Changes done to upload wav file to MPP folder. 2. Added new jsonconfigs for Ivr Callback Announcement

FixAdmin Module

VIP List Management,IVROperating Hours,CallbackManagement

1. Changes done to show "No records to display" message on invalid gridsearch. 2. Fixed StartTime and EndTime format issue in IVR OperatingHours. 3. 'Change Status' column name changed to 'Change Status ID' inCallback Management.

Report Callback SLA Report Column name ‘Call Back Type’ is changed to ‘Callback Type’

10/18/2018 3.1.10.18 3.1.10.18

Enhancement

Admin Module

Agent Setting, User RoleMapping

1.Added retag supervisor option, when deletion of supervisor and changingteam and profile of an supervisor within same team level. 2.This option canbe configurable using key "IsRetagSupervisor". 3.When user try toremove/modify any supervisor. To choose new supervisor of previous/sameteam level. 4.Changed supervisor drop down username to firstname + lastname of supervisor

Export Scheduler Added new column "ReportTitle" to save scheduled report title required forOCMExportScheduler service

POM Manual Upload Utility Included Cancel event to remove the uploaded file from the UI

Functionality Session Management 1. Changes done to logout from OCM page when same user is logged indifferent session. 2. This is configurable in TUserSessionManager service.

Change Request Report OCM Autodialer Blended agentreport Changed report design to show dril down details for agent with date column





FixAdmin Module

IVR Callback Annoucement

1. Validation message is added for successful creation ofrecord/Edit/Delete. 2. Changes done to play uploaded wav file whenfilename clicked. 3. Fixed an issue where wav file is not displayed whenlanguage is changed. 4. Changes done to prevent same record creationmultiple times. 5. Validation message added if start time is greater than endtime. 6. Added validation message for invalid input for Start time and endtime. 7. Added WAV file Sync Feature to other Application Servers usingOCMApplicationWebSync

IVR Holiday List Changes done to prevent entry for same date range.

IVR Operating Hours Changes done to disable VDN field in edit functionality

IVR Introductory MessageAnnouncement

1.Maker Checker Page is changed to new design. 2.Page is configurable tomaker checker using json configuration

Host Value Mapping 1.Maker Checker Page is changed to new design. 2.Page is configurable tomaker checker using json configuration

Agent Skill Assignment1. Alert message is changed from "Atleast one skill is required" to "At leastone skill is required". 2. Increased Skill Listbox width both for Single andMultiskill Tab.

Report OCM IVR Call Trace Report Removed unwanted column AgentWaitTime

10/15/2018 3.1.10.15 3.1.10.15 New Admin Module VIP List Management 1.Added New Module VIP List Management under IVR channel. 2.Thismodule is used for managing and whitelisting select customers

Enhancement Admin ModulePOM Purge Utility

Changes done to work for both TeleSales and Collections based on theAutoDialer config key Mention Collections/TeleSales in POMPurgingUtility.jsglobal variable. Same config keys will be used but the values differs basedon TeleSales/Collections

POM Manual Upload Utility Changes done to work for both TeleSales and Collections based on theAutoDialer config key





Export Scheduler

1. The reports can be scheduled to export from OCM “Export Scheduler”module 2. These reports can be scheduled for exporting on daily, weekly,monthly basis to excel or csv file from OCM Export Scheduler service 3.Report files will be saved in specified path after exporting successfully 4. Ifemail notification config is enabled, the service will trigger an email toselected email address once export is completed 5. Renamed "ReportScheduler" to "Export Scheduler" in all report views

Functionality Session Management1.HA for UserSessionManagerServer has be handled 2.These servercounts are configured in UserSessionManagerServerCount key and all theend points for the configured severs has to be added. 3.Changes done tocall checkTimeout only when User is logged in successfully.

Change Request Admin Module IW Role Based Access Matrix Enabled edit aceess for previewer role type

Fix

Admin Module Send Fax1. Fixed issue where the filename has spaces in it by Tfax, now removingthe white spaces and saving the file. 2. Filename can contain specialcharacters also

Report

CS Sales Report Included CampaignCode in the query instead of JSON, removed CampaignCode from the JSON, removed unwated column


Changes done to fetch the recorded file as memory stream from recorderrest api using FileStreamResult

10/5/2018 3.1.10.5 3.1.10.5

New

ReportOCM DCP Sales Report,OCMCCPL Sales Report,OCM CCFTSales Report,OCM CPFT SalesReport

Added new channel = Sales and added OCM DCP Sales Report,OCMCCPL Sales Report,OCM CCFT Sales Report,OCM CPFT Sales Reportunder Sales channel

Functionality Session Management

1. Changes done to prevent user to login OCM in multiple PC withoutlogging out one another. 2. Fixed an issue where user is not timeout afteraway from OCM screen when OCM is in Active creation window. 3.TUserSessionManager Service is integrated to OCM and this isconfigurable by setting 1/0 (Enable/Disable) value of"IsSessionManagerEnabled" key in config. 4. If user is idle for OCMTimeout time(In TUserSessionManager) then alert message is displayed toextend the session.This message is displayed when Session timeout timefor current session is less than "OCMTimeoutPopupTime" mentioned inconfig file. 5. If user clicks "Extend Session" button current session isextended to next Session Timeout Time(i.e. Current Time + OCM TimeOutTime) otherwise user is redirected to timeout page. 6. Session timeout timeis updated in TUserSessionManager service for each user interaction.





Enhancement

Admin ModulePOM DNC Bulk Upload,Campaign Utility HA, POM PurgeUtility

1 Included Audit Trail report for this modules 2 POMPurge Utility incresed inthe width of dropdown

Report


1.Implemented Report Filter based on the team hierarchy. 2.Changes doneto filter records based on report filter (NA,Team,TeamSupervisor) mentionedin config. 3. If ReportFilterType is 'NA' there is no filter applied to reports 4.IfReportFilterType is 'Team' reports are filtered based on the team of the userand the supervisor/agent within and below the team. 5..If ReportFilterTypeis 'TeamSupervisor' reports are filtered based on the team and supervisor ofthe user and the supervisor/agent below him.

Generic Reports Changed header for report name in exported file on Export to excel/csv

Change Request

Admin ModuleSend Fax 1. Removed the image compression format lzw 2. Resolution of the image

made configurable for pdf, templates and jpg

Fax Line Config Removed Prefix from the view

Report

OCM Contact List Purge Report Changed columns of main and drill grid as per change request and includedCreatedBy and CreatedDateTime columns in report

OCM Campaign Response ByPercent Report

Changed report display name from OCM Campaign Response By CentReport to OCM Campaign Response By Percent Report


Changes done to pass media data via OCM server, instead of UI directly sothat Recorder Access control implementation can be handled at Recorderend

JSON OCM Fax Sent Detail Report Changed Recipient Number from Hidden true to Hidden false

Fix Admin Module Agent Team Management Fixed an issue where Country dropdown is not cleared while creating newTeam.





9/28/2018 3.1.9.28 3.1.9.28

New Report

OCM AI Renewal Policy Report,OCM New Policy Report, OCMCard Activation SubmissionReport, OCM CE AF RetentionReport, OCM CS Sales Report,OCM GI Sales Report, OCMACQ VA Sales Report, OCMSmart Pay Sales Report

Added new channel = Sales and addedOCM AI Renewal PolicyReport,OCM New Policy Report,OCM Card Activation SubmissionReport,OCM CE AF Retention Report,OCM CS Sales Report,OCM GISales Report,OCM ACQ VA Sales Report,OCM Smart Pay Sales Reportunder Sales channel

Wordcode Report Added workcode report configuration


User Role Mapping Changes done in Edit page to fetch available users grid columns from json.

Manual Upload Utility Updating the UploadTime from checker when the file is uploaded to POMserver

Purge Utility Changed in JS to accept conditions for NRIC as well

Functionality Print JS Updated the plugin print js to the latest version

Change Request ReportOCM Skill Historical Report Changed done in the generic query to show decimal values service level

OCMAutoDialerDNCListReport Added Mode column in json file and Generic query to display in the UI

Fix

Admin Module Host Value Mapping Removed client check in index

Report

Fax Receive Detail Report Fixed wrong toaster message for Annotated file preview

Fax Sent Detail Report Fixed the export to excel/export to csv issue. Modified theOCMCustomReport query

OCM IVR Call Trace Report Changes done to display based on menu order in call trace drill down popup

Dashboard Fax Dashboard Fixed title name mismatch between table and boxes

Functionality Agent Setting Fixed DateTime search issue in Top right search function

9/24/2018 3.1.9.24 3.1.9.24 Enhancement Admin Module Send Fax 1) Changes to get the file from the remote location i.e from TFMC 2)Selecting distinct DNIS to show in UI for FaxLine





Fax Template Template Name to accept only numbers and alphabets, should not allow toupdate with special characters

Manual Upload Utility

1) In Success or failure case returning the class object (json) to JS 2)Inserting data to PreProcessing table for other uses 3) Inserting 2 morefields totalrecords and finalrecords to both ManualUpload table andPreprocessing table. 4) Run ManualUploadALter.sql in both Maker andChecker DB

ReportOCM Callback Schedule Report

1.Changes done to get data from POM database 2.Data will be fecthedusing sql view vw_CallBackScheduleReport same will be used in genericquery

OCM Not Called List Report 1.Changes done to get data from POM database 2.Data will be fecthedusing sql view vw_NotCalledListReport same will be used in generic query

OCM Campaign Response ByCent Report

1.Changes done to get data from POM database 2.Data will be fecthedusing sql view vw_ResponseByPercent same will be used in generic query

OCM Campaign Response ByCount Report

1.Changes done to get data from POM database 2.Data will be fecthedusing sql view vw_ResponseByCounts 3.Above views are used inGet_OCM_CampaignResponseByCountReport stored procedure will beused in generic query

OCM Campaign ResponseSummary Report

1.Changes done to get data from POM database 2.Data will be fecthedusing sql view vw_ResponseSummary_CC_Counts,vw_ResponseSummary_EFF_Calls, vw_ResponseSummary_Sales_Calls.3.Above views are used in Get_OCM_CampaignResponseSummaryReportstored procedure will be used in generic query

OCM Contact List ImportSummary Report

1.Changes done to get data directly fromOutbound_PreProcessingSummary instead of scheduler table

OCM Call Attempt Report Changes done to get the data to scheduler table from POM database

OCM DNC List Report Changes done to get the data to scheduler table from POM database

Fax Sent Details Report 1) Selecting the values based on DNIS, previously it was Recipient Numberas per user request

Fax Received Details Report Updating RouteStatus to NA if null or else the proper Route Status value.





OCM Report Added toaster messages for failure case in previewing the files

Change Request

Admin Module TMAC Transfer List

1. Fixed Skill Name and Skill ID Edit Issue in TMAC blind transfer list. SkillName column can be configured as Drop down or TextBox.In case of Dropdown, all the skills are fetched from SMSAPI. 2. Added ID column inAGT_Favourite_Voice_Skills table to update the record based on thiscolumn value.

Dashboard Fax Dashboard Changes done in Stored Procedure to get the Sent details from theFaxSentDetailReport with respect to ANI

Fix

Admin Module

Fax Senders 1) Fixed Bulk upload issue to not accept invalid data. CSV file should bevalid one 2) Upload button view updated to proper alignment

Campaign Utility HA1) Integration with TetherfiPOMConnector.dll 2) Success and Errormessages with response from the POM server 3) Modified the grid toinclude buttons in the grid

Agent Setting1. Added onSpin event to handle Maxlength issue in AvayaLoginIDNumericTextBox. 2. Validation is added for Channel Tab Count should notexceed 50.

Role based access management 1. Changes done in Role based access management to display all thealtered functionality name in audit trail report.

User Role Mapping1. Changes done in User Role Mapping to display Team name andSupervisor name instead of Team ID and Supervisor ID in Audit Trail. 2.Added onSpin event to handle Maxlength issue in AvayaLoginIDNumericTextBox.

Report OCM User Listing Report Changes done to display all users in the system

Dashboard Chat Dashboard Changes done in Stored procedure to get the columns same as jsonProperty Name.

9/17/2018 3.1.9.17 3.1.9.17 Enhancement Admin Module Fax Senders 1. Changed the background color of Kendo Upload for uploading csv file 2.CSV file validation of FaxLine, FaxNumber and Type

Fax Template Not allowing users to select Logo and upload HTML and select HTML andupload png, showing error message.





POM Manual Upload Utility1.Introduced new check where the Ph no column in CSV file should startwith either 065 or 65 2.Showing toaster message if there are duplicaterecords, count of duplicate records 3.Inserting the Duplicate count to[Outbound_PreProcessingSummary] table

POM Purging Utility 1.Changed from DateTimePicker to DatePicker. 2. Introduced 2 globalvariables nric and date in POMPurgingUtility.js

Change Request Admin Module

SendFax

1.Changed the token seperator from "" to "," for multiple receipients2.Removed Edit and Delete from the Kendo Grid 3.AddedMaxLengthNumber global var in JS to check the maximum numbers tosend 4. Showing the Time if sending template immediately or scheduling ata particular time 5 .Changed Scheduled Time to Time in the Grid

Skill ConfigurationChanges done in skill configuration module to assign Priority to theskills(Top,High,Medium,Low). Added failure message when user trying todelete assigned skills.

Fix

Admin Module

Fax Route Config Route Data field to not accept only " " (space) and create record

Campaign Utility HA Handling the return from POM server and displaying to the user the same, ifits failure or success

Wait Time Color Config Changed incorrect Failure toaster message


Fixed issue with UserRoleMapping and Agent Setting not binding with thedropdownlist and dropdowntree

CM Data Sync Changed failure toaster message color from green to red.

IVR callback Management Added ColumnShow,ColumnHide events to IVRCallback ManagementIndex Page.

Agent Skill Assignment 1.Removed unwanted columns from the grid. 2. Fixed an issue where saveand reset buttons are not displayed when Verdana Font is used.

Report

Report Home Fixed Up and Down button icon in date selection.

OCM ReportFixed an issue where search would not work when going to a subgrid,closing and going back to the main grid by clearing the search of theprevious grid.





Functionality Generic

1.Fixed an issue where search would not work when going to a subgrid,closing and going back to the main grid by clearing the search of theprevious grid. 2. Fixed an issue where Modules shown in Landing Page"Select a Module" drop down do not have any flow or order. 3. Fixed "Noaccess to admin pages" defect in IE. 4. Fixed grid Page size valueduplication on every databound call for Reports and Admin pages

9/8/2018 3.1.9.8 3.1.9.8 New Functionality Material Icons Added material Icons support

Change Request

Admin Module Fax Auto Ack, Fax Route Map,Fax Senders, Fax Line

Name and intent fields not to accept the "space" as a character and createthe record

Functionality

Checker Audit Trail When checker rejects the data in POM Manual Upload Utility the rejecteduploaded file to be renamed

Login 1.Added condition for empty username, domain, password 2.Changed doneto select by default first domain in the dropdown

Enhancement

Admin Module

Campaign Utility HA 1. Handling the different POM response in UI to show message to the user2. Added POMManualResponse class in Model to handle the response

Fax Template1. Showing message when successful/unsuccessful upload of file.Displaying uploaded filename in the grid (if any) 2. Showing Edit values onrespective fields

Fax Line Config Moved more JS to separate file, changed the color of grid button to white

Report

OCM AutoDialer CampaignResponse By Count Report,OCM AutoDialer Call AttemptReport, OCM AutoDialerCampaign Response SummaryReport

Included AgentName column in Reports- added in stored procedure andinsert scripts for OCMCustomReport table

Fax Received Details Report &Fax Sent Details Report

As TFAX inserts data with Result=null initially, reports should not show thedata which Result is null. Checking the Result column of both reports to benot null

OCM AutoDialer Call AttemptReport Included Job Id and Job Name column in Json File





Dashboard

Dashboard UI Changed the Dashboard UI, Added fullscreen functionality, changedanimations and

Chat Dashboard

1. Added new fields Audio Escalated, Video Escalated, Transferred Audio,Transferred Video, Conferenced Audio, Conferenced Video, Average AudioHandle Time, Average Video Handle Time, First Audio Call Resolution, FirstVideo Call Resolution. 2. All box layout fields are made configurable basedon ChatDashboard.json

Functionality

Grid Page Size Added global variable adminpagesize and reportpagesize, to configureadmin and report grid page size

OCM Custom Report Added toaster message in Preview and Print methods to show whether thefile is previewing/printing, on success and on failure.

Fix

Admin Module


1.Fixed issue with UserRoleMapping and Agent Setting not binding with thedropdownlist and dropdowntree 2. Fixed Profile and Supervisor fields emptyon editing the record. 3. Changes done in AgentSetting to export excel onlyif records are exist and display error message only once. 4.Added teamlevel validation to user role mapping and agent setting. if team is assignedto other lower level supervisor/agent 5.Changed last name and first namemax lenght to 50

Agent Skill Assignment1. Changes done in Agent skill assignment module to display failuremessage when user try to assign disabled channel skills to agent. 2.Changes done in AgentSkillAssignment.js to export excel only if records areexist and display error message only once.

FaxSenders Handling the csv file validation of FaxLine, if not present under FaxLinedeleting the file from the path and not allowing to insert to DB

POM Manual Upload Utility

1. Handling the different POM response in UI to show the message to theuser 2. Handling various csv file validation to showing the message to theuser if any error 3. Added download option to checker as well 4. Addedcheck where maker is not able to upload to the POM server 5. Renamingthe uploaded file by checker to POM server on successful, till now samecontact list file cannot be uploaded by maker. 6. Checking empty fileuploads

Report Dynamic Reports Fixed Export Issue from Report selection page

All Fixed issue for Exported file sheet header with space





OCM Report Manager1. Fixed reports dropdown selection issue on click of browser back button2.Clear Quick Input Window's search when clicking on Clear All SearchButton in Reports Sidebar

Functionality Export Page Fixed Export to Page defect of IE browser, Added file extension .xlsx

8/31/2018 3.1.8.31 3.1.8.31

New

Admin Module

Campaign Utility HA New module which will get the data from the POM server and display thosein the OCM grid. User can start and stop campaign

Callback Enable Disable New module which will call MakeCall method of Dialer service toEnable/Disable Callback.

IVR Callback Management New module to manage the IVR callback details in OCM. With the fucntionChange status to Open and Change status to close

ReportsOCM Campaign Response ByCent Report, OCM CampaignResponse Summary Report

Added new OCM Campaign Response By Cent Report, OCM CampaignResponse Summary Report for POM telesales as dynamic reports forAutoDialer channel

Enhancement

Admin Module

Fax Line Config Description to take max of 250 characters. Added MaxLength in View

Fax Senders1.Sender Name to take max of 50 and Fax Number to take max of 20characters. 2. User with only view access cannot upload csv file 3. Fixed ofupload button getting disappered after uploading the file

Fax Auto Ack Name to accept not more than 15 characters. Added MaxLenght in view

SMS Response Template Changes done for maker checker query and revert query in sms responsetemplate

Report

Dynamic reports Removed advance search for dynamic reports

OCM Call Attempt Report, OCMCampaign Response By CountReport, OCM Call Back ScheduleReport, OCM DNC List Report

Changed columns of OCM Call Attempt Report, OCM Campaign ResponseBy Count Report, OCM Call Back Schedule Report, OCM DNC List Reportbased on changes in Tmac_POM_InteractionHistory table

Change Request Report OCM Skill Historical Report Added SLA column to first and second grid





Fix

Admin Module

SMS Alert1. Fixed task complete issue while bulk upload and bulk update 2. Fixedvalidation issue for templates and numbers field 3. changes done for makerchecker query and revert query in sms alert

Agent Team Management Changes done to update hierachy display when each level hierachy namegot changed

Report Download Removed ID column from Report download grid

Agent Broadcast Message Fixed issue in loading of team tree drop down


1.Fixed Data not binding to Supervisor and Profile dropdown on Edit inUserRoleMapping and Agent Setting 2.Added max length check for login id10, firstname and lastname 100, username/lanid 50. 3.Fixed first name andlast update defect 4.Changes in AgentSetting.js to display TeamName andSupervisorName in auditTrail. 5.Disabled agentid/avayaloginid on edit ofUserRoleMapping and Agent Setting

Chat Templates 1.Changes done to make DepartmentName and GroupName editable inGroup and Main template tab 2.Moved chat template to new js file

Agent Skill Assignment

1.Changes done to detailed export of channel count with agent informationin Agent Skill Assignment Module. 2.Fixed to show error message while tryto assign skills to agent when channel is not enabled for an agent 3.Fixedmissing already assigned skill in voice channel skills 4. Changes done inAgentSkillAssignment Module to validate Skill level less than 0.

Fax Template When maker submit delete request, checker approve will get the error"failed to approve the data!" fixed

Send Fax1 When add recipient number and remove it, showing toaster errormessage as number not entered 2 Not allowing to send to more than 5numbers in this module. Added new key in config as to how many numbersto change. That should also be updated in view.

Manual UploadUtility Fixed the toaster issue, displaying the response from the pom server.Improvised the code in the controller

Adhoc Option Enhncement Fixed Adhoc Option Enhancement-Able to see ";" on creating the record

Report Nice Integration Report Fixed while updating notification bell after succesfull export of niceintegration report





Dashboard Fax Dashboard1 Issue fixed of sending and receiving not updating. Changed fromTimeoutTime to Realtimeouttime 2 Added FaxDashboard check in_landingpage

Functionality Dynamic Search Report Fixed after performing a filter in a Report using the Autocomplete Box andthen doing a dynamic search the autocomplete filter box would not clear.

8/27/2018 3.1.8.27 3.1.8.27

Enhancement

Admin Module

FaxRouteConfig "Intent" to accept not more than 50 characters

SendFax1 Sending Fax by attaching Template from dropdown whose name length ismore than the DB limit. Incresing the column size of template 2 Recepientnumber cannot contain any special or alphabets . 3 Removed tiff uploadingsupport from this module

POMDNCBulkUpload 1 Renaming the csv file uploaded if it already exists. 2 Providing info to theuser which is returned by the pOM server via toaster

Agent Setting

1. Implemented dynamic channels to agent based on json configuration 2.Channel, Base Interactions, visibility has to be configured inAgentSettingChannelCount.json. 3.Changes done to detailed export ofchannel count with agent information 4.Modify reason option moved out oftab strip

User Role Mapping, AgentSetting

1. Added Team as first option, which contains configured team levelhierachy , Based on this team level can will be captured. 2. Changes doneto profile option to show Agent or Supervisor only if the selected Team ID islast level in hierarchy. For all other levels it will be showing as supervisor.3.Supervisor field will populate the supervisors as If the Profile is Agentsupervisors belonging to the Team ID selected will be shown. If Profile isSupervisor and the the Level is Top most Level (Ex: Country) NA assupervisor. For Other levels supervisors belonging in the level which is 1level above the selected Team ID.

Agent Skill Assignment Added Fax Skill tab assign fax skills to single agent and multi agent

Report Nice Integration Report NICE Integration xml query moved to Stored Procedure from Data AccessLayer

JSON Versioning Added versioning for all JSON Files (JSON Version will be displayed inBrowser Console which can be enabled using F12)

Change Request Report OCM Agent Interaction Report Added new column CIF and RegisteredMobileNo





OCM Chat Interaction Report,OCM Chat Interaction ChatbotReport

Changes in OCM Chat Interaction Report and OCM Chat InteractionChatbot Report to display customer name in Chat transcript popup.

Fix

Admin Module

Agent Team Management 1. Removed '>' if there is not hierachy 2. Added empty level hierachy check

Changes in Agent Broadcastmessage to prevent duplicateentries for same team.

Application Access Control Added validayion to check default value

POMManualUploadUtility1 Each uploaded file will be appended with username and datetime 2Providing info to user given by POM server 3 Added "Loading" whileprocessing by the POM server 4 UI improvise, task complete button toappear immediately once maker creates a record

FaxSenders, FaxAutoAck,FaxRouteMapConfig

1 Fixed the issue of creating records even though mandatory fields werenot entered 2 Moved JS from index to separate file in FaxAutoAck

FaxTemplate "Task Complete" button to appear immediately after maker creates a record

Report OCM Agent Historical, OCM SkillHistorical Report

Changed interval of OCM Agent Historical report and Skill historical reportfrom 0:00-0:00 to 00:00-00:00

Functionality

Timeout Changes done to redirect the page to logout page when session expired.

Login Changes done in LoginController to prevent different user in same session.

General Fixed dynamic search disabling the maskedtextbox even after selecting acolumn from the dropdownlist to search

8/20/2018 3.1.8.20 3.1.8.20

NewAdmin Module Manual Upload Utility

New module of POM where maker can upload a csv file and checker candownload the file and can approve. Approved file can be uploaded to POMserver with Append or Refresh.

Report POM Outbound Report Added new table scripts for POM Outbound telesales

Enhancement Admin Module SMS Response Template Separated Jquery functions from View file to .js file





Functionality

Javascript Files

1.Moved main.js from Scripts/app to Scripts/Application/Generic folder,moved a method from main.js to Generic.js, moved a few methods fromOCMSidebar.cshtml/OCMReportsSidebar.cshtml toOCMSidebar.js/OCMReportsSidebar.js and also moved js methods fromTopNavbar.cshtml to TopNavbar.js 2.Moved bootstrap.min.js,kendo.modernizr js, jQuery.min.js and moment.min.js from Scripts folder toScripts/plugins folder

Javascript/CSS FilesUpdated animate.css and moment.min.js to latest versions available andchanged the path of animate.css and bootstrap.min.css from Content toContent/plugins

Location of Files Updated Updated Locations of Files in OCM.dll and Layout file.

Animations Changed a few animations

jQuery Update Updated jQuery version from v2.1.1 to v3.3.1.

Change Request Report Ocm SMS Interaction report Ocm SMS Interaction report - Changed stored procedure to join with notifytable, changed json file to remove extra columns

Fix

Admin Module

SMS Alert Fixed audit trial changes while checker approve- changed inline query byadding order by datetime

SMS Alert

Fixed below bugs 1. 10374 - Approved data page doesn't show templatecolumn data2. 10381 - task complete button is not displaying for bulkupload and bulk template update operation.3. 10379 - Bulk updatetemplate-modify reason doesn't display validation message.4. 10373 - Bulkupload : Select files button not working for single click.

ReportOCM ChatBot Interaction Report,OCM Chat Interaction Report,OCM Audio Video PlaybackReport

1.Fixed the Invalid Datetime being displayed in Chat Transcripts 2.Addedmissing column Skill to Json configuration

Functionality Login Page Fixed an issue with the Login Page where the loading indicator wasappearing on the right side of the page in IE 11.

8/17/2018 3.1.8.17 3.1.8.17 Enhancement Admin Module Purging Utility 1.Calender popup to set datetime instead of Textbox for attribute "ExpiryDate" 2. Loading gif when purging is happening in the backend





Dynamic Report Designer1.Rename Dynami Report to Dynamic Report Designer 2.Removed CustomReport access from User management and Role Based AccessMangament 3.Fixed save report failed defect 4.Fixed duplicate report nameunder Report manager

Functionality Javascript Versioning1.Added versioning methods for Javascript files. 2.Changed the UI ofFooter to include the versioning popup and moved the major versionnumber to the left.

Change Request Report OCM Agent Historical Report Changed generic report query to fecth Agent Name from master agent table

Fix

Admin Module

POM DNC Bulk Upload1. Once Success/Failure whole page was releasing instead of just clearingtextbox and upload, fixed. 2.Improved UI changes 3. Renaming the file ifthat file already exists

Report Download

1.Fixed an issue in Report Download Module where on click of delete, afterleaving the modify reason blank and selecting ok, it used to show the errormessage twice, removed the validation in the Index page as then samevalidation is already happening in a generic function. 2.Enabled downloadbutton access for view only access for user

User Management, Role BasedAccess Management

1.Changes done in Role Management and User Managemen to remove thedirty indicator from the cells when the user changes the value in the grid toits original state. 2.Added LastChangedBy and LastChangedOn inUserManagement Edit Function.

Report

OCM Generic Report1.Added a generic method to encode the url if # is present in url. 2.Clearedthe search filer when the inner grid is closed 3.Disabled export excel buttonafter one click until successfull export

OCM Audi Video PlaybackReport 1. Paused video/audio after closing popup window 2.UI enchacement

Functionality Maker Checker1. Fixed not null, missing columns review date, review tim defect whilechecker approves /reject records 2.Removed extra scroll from checker audittrail view 3.Disabled the "Make Changes" button for View only access touser

8/14/2018 3.1.8.14 3.1.8.14 FixAdmin Module POM DNC Bulk Upload, POM

Purging Utility

Fixed Displaying Success and Failure Message from the response,Checking the failedContactList ids and displaying in toaster, Added newDLL System.Net.Http.Formatting which is used by POM Connector DLL(TetherfiPOMConnector.dll)





Functionality Kendo Custom ThemeChanged the icon color of datetimepicker icons based on theme selected.Removed styling to place the datetimepicker on the top based on zoom sothat it is always displayed in the bottom.

8/10/2018 3.1.8.10 3.1.8.10

New

Admin Module Dynamic Report1.New admin page to create dynamic report. In this page user can createtheir own custom report writing query to OCM tables. 2. Same report will bepopulated in the OCM Report Manger under Dynamic report channel dropdown

Report

OCM Contact List Purge Report,OCM Call Attempt Report, OCMCampaign Response By CountReport, OCM Call Back ScheduleReport

Added OCM Contact List Purge Report, OCM Call Attempt Report, OCMCampaign Response By Count Report, OCM Call Back Schedule Reportunder AutoDialer channel for POM

Enhancement

Admin Module

Send Fax Added new 2 columns SplitKey and GlobalTemplate to differentiate betweenSplitFax and SendFax as it will be pointing to same DB

SMS Alert Sharing missing Table script for SMS Alert module for maker and checkerdatabase

Fax Line Config, Send Fax, FaxAuto Ack, Fax Route Map, FaxTemplate, Fax Senders

Added boldness to header for all the respective modules in the grid

Report OCM DNC List Report Added CompletionCode configurable for OCM AutoDialer DNC List report

Functionality

Tfaxer Remote ClientRemoved the ServiceReferece of FaxWcf and addedTFaxerRemoteClient.dll reference which does the same work as done byFaxWcf exclusively for Fax modules

Maker Checker

1.Makerchecker audit trail changed column name Review Comments toMaker Comments , comments to Checker Comments 2.Fixed User withMaker and Checker Role Able to Delete and Approve the record requestedby same user 3.Added settime out ondocument ready of all new makerchecker pages, so that it will wait until intialization of checker autit trail grid

Change Request Admin Module Fax Senders Changed the Number from NumericTextBox to TextBox and to accept onlynumbers (like 09,008 etc)

Report Ocm SMS Host Transactionreport

SMS Host Transaction report - Changed stored procedure to join with notifytable, changed json file to remove extra columns





Fax Received Detail Modified the column name from PrintStatus to Status as well as inFaxReceivedDetailReport.json

Dashboard Chat Dashboard1.Removed Months and Changed the time-frame UI to select either fromdays or MonthToDate option. 2.Months days will take month's first day tillcurrent date. 3.Changed formula of first call resolution of chat dashboad(Chat - ( Transfered Chat + Conferenced Chat )) / Chat

Fix

Admin Module

TMAC Broadcast Message 1.Fixed selected team disapearce on edit of any records 2.Fixed whitebackground of team dropdown on select of any team

Agent Team Management Added check for empty or null name on create and edit

User Management Fixed defect on edit the user id without providing modify reason

Agent Skill Assignment 1.Removed search and refresh button from the multi skill tab 2.ChangedAgent skill assigment header of multi skill view

Role Management 1.Added LastChangedBy and LastChangedOn in Role Management deletefunctionality.

SMS Alert Fixed bug : bugnet ID - PRD-OCM-10327 -UOB_SMS- SMS Alert _validation message not in proper format.

SMS Response TemplateFixed bug : bugnet ID - PRD-OCM-10322 -UOB_SMS - SMS reponsetemplate Module - edit/delete fails when there is an special character(apostrophe) in the response template sentence.

Report Download Changes done to display the already downloaded reports inReportDownloads Module based on config key value

Fax Line Config FaxLine to accept only numbers. Added RegularExpression to check theentered value

ReportOCM IVR Menu Analysis Report

Fixed bug : bugnet Id - PRD-OCM-10328 - [OCM Analysis Count Report]-Agent transfer Column is empty and IVR Disconnects column is zeroalways

OCM Agent Historical Report,OCM Skill Historical report

1.Changed Agv Staff to Avg Staff time, Total Aux to Total Aux Time in OCMSkill historical report 2.Modified OCM Agent Historical Report





OCM Agent Summary Report Changed average time calcution in OCM Agent Summary Report

OCM User Listing Report Changed OCMUserListingReport Query to remove the space in RoleName.

Functionality General

1.Changed title to Maximize/Restore Down, on hovering to Resizebutton(toggle screen) 2.Changed report export notification bell icon toautomaticaly updates export count 3.Changed icons of sms alert and smsresponse template admin pages 4.Remove extra space in dynamic searchwindow

8/7/2018 3.1.8.7 3.1.8.7

New

Admin Module 1.POM Purging Utility 2.POMDNC Bulk Upload

1.Releasing new Outbound module, this module will purge the datauploaded in a CSV file based on the selected Contact List 2. Releasing newOutbound module, this module is used to purge the list of NRIC uploaded ina csv file

ReportBlended Agent Report, ContactList Import Summary Report,DNC List Report

Added Blended Agent Report, Contact List Import Summary Report, DNCList Report under AutoDialer channel for POM

Enhancement

Admin ModuleSendFax SendFax enhancement of amendment for time scheduling, validating

select2 to accept only numbers, if characters are entered, throwing out error

FaxLine Config Modififed FaxLine to accept only numbers

Dashboard Fax Dashboard Fax Dashoard Fax Sending and Receiving to show only the particular daydata based on the number of days selected

Fix

Admin Module

Chat Template1.Fixed display of disabled department and group name in dropdown whilecreating the chat templates 2.Added auto grid column width on data boundto grid

Role Based AccessManagement, UserRolemapping, Agent Setting,SMS Reponse Template,SMSAlert, Fax Template

1.Fixed grid height defect on selection of tabs in mentioned maker checkeradmin pages 2.Added method to fix tab strip height

Application Access Control Fixed updation of last changed by on editing record

Report Audit Trail report Fixed issue with Audit trail report while data saved has single quotes





Functionality

Auto Search Fixed search with auto search criteria in the report, after clicking on "clearsearch", the search criteria in the search box is not getting removed

Chat Dashboard1.Changed AJAX call url of GetChatIntentChart and GetChatSkillChart 2.Onload fetched data for the dashboard, so no need of changing the tab to getdata

Login/Logout 1.Cleared previous user session on login and logout 2.Added a check to killprevious user's session is exists on browser tab close

8/2/2018 3.1.8.2 3.1.8.2

EnhancementDashboard

Chat Dashboard

1. Added bar graph based on top trending intents and top trending skillscheck 2.Fixed chat counts , AHT,Conferenced chat 3. First Call Resolutionformula: (No. of transferred chat+ No. of conferenced chat )/ (No. of agentinvolved in interactions) 4.Added fromdate and todate for month in dashboard time frame

Email Real Time Dashboard,Voice Real Time Dashboard,Chat Real Time Dashboard

1.Added RealTimeDashboardTimeoutTime enter in milliseconds the realtime dashboard refresh rate

All Dashboard Added generic method to convert days to date range

Functionality OCM Themes 1. Added shadow effect for all buttons 2. Changed selected tab color

Fix

Admin Module

Intent Skill Mapping Added check for duplicate records with same intent, subsegment,segment,channel, custenttyppe, language

Role Management, UserManagement

Added prompt on click of save changes and cancel changes if there is nochanges done in this access grid

ReportOCM User Listing Report

1.Fixed access of all the pages for all the roles, instead of showing only thepages accessed by that role 2.Removed the date filter as we don't keep oldrecords in the report 3.Changed PDF header name to OCM User ListingReport

OCM Role Access Report1.Changed PDF header name to OCM Role Access Report 2.Disabledreport type after refresh3.Fixed Duplicate Access name is displayed for fewRole names in report.

OCM ChatBot Interaction Report Added missing column 'ReportDatetime' in generic query





OCM Report Manager

1. Changed warning prompt when date time is greater than the current datetime 2.Fixed Advance search visiblility defect on clear filter 3.Fixed searchwith search criteria in the search box, after clicking on "clear search", thesearch criteria in the search box is not getting removed 4.on close of searchcleared search criteria 5.Changed font refernce of glyphicons 6.Clearedsearch input remains in the date picker after hitting clear all button 7.Fixeddisable of report name dropdown values for same report channel which wasselected for previous

Fix Admin ModuleAgent Skill Assignment Fixed agent filter based on the Team Name selected from the list

Application Access Control Removed last changed by and last changed on when user login to ocm

7/25/2018 3.1.7.25 3.1.7.25Enhancement Admin Module SMS Alert SMS Alert Module for creating sms alerts, bulk update and bulk upload with

cofigurable maker checker feature

Fix Report Audit Trail Report Fixed Audit report issue if old and new values are json values

7/24/2018 3.1.7.24 3.1.7.24 New Admin Module IW Role Based Access Matric Added new admin page to enable/disable call flow level and node levelaccess of Interaction workflow

Enhancement

Admin Module

SendFax Added scheduling the faxes at particular time and deleting the faxesremoves the job from timer if not sent

FaxTemplate New FaxTemplate Maker Checker changes

TMAC Broadcast Message1.Changes done to accept unicode characters 2.Added web configUnicodeEnabled, set 0 to disable or 1 to enable unicode characters whileadding/updating record

Functionality General1.Upgraded Newtonsoft.Json to 11.0.2 2.Upgraded RestSharp 106.3.1.33.Upgrade MVC dependency references 4.Changed assembly Informationof all ocm projects 5.Upgraded fontawesome 6.Added check in login page ifboth customer and company logo is not available

Fix Admin Module FaxTemplate, FaxAutoAck andSendFax

FaxTemplate uploaded html file to be shown in dropdownlist in both FaxAckand SendFax module. ACK to be shown only in FaxACK and Custom to beshown only in SendFax

User Role Mapping , AgentSetting,Role management

1.Fixed edit fucntionality of User Role Mapping and Agent Setting Recordwhen profile choosen as as agent 2.Fixed Role Based AccessManagement-Enable and Disable Function





Agent Skill Assigment Changes done to keep default skill level as '1'

Order Take Configuration 1.Moved IW interpreter service rest api methods to generic 2.Changed javascript reference

Report

FaxReceivedDetails Fax received details report-ack status doesnot update for the ack filereceived

OCM Generic Report1.Fixed search with search criteria in the search box, after clicking on "clearsearch", the search criteria in the search box is not gettingremoved2.Moved duplicatefield validation to validation.js

OCM Role Access Report andOCM User Listing Report

1.Changed paper size A2 and client template to split comma seperated roleaccess column

Dashboard FaxDashboard No. of faxes assigned, No. of Faxes sending fixed to be shown the exactnumber

7/19/2018 3.1.7.19 3.1.7.19

New Report OCM Chat Interaction ChatbotReport 1.Added json file configuration 2.Added custom generic report queries

Change Request Report OCM Audio Video PlaybackReport Added new column channel and chatbot session id

Fix Report OCM User Listing Report Added check when this report is exported from report maager

7/17/2018 3.1.7.17 3.1.7.17

New Report OCM SMS R2W report Added OCM SMS R2W report as json report

Enhancement Admin ModuleMake checker pages Added border line for maker checker pages

Make checker audit pages Included comments in checker audit page

Fix Admin Module SMS Response Template Fixed insertion of ' for text and inculed ICOMTeplateID as unique

7/6/2018 3.1.7.16 3.1.7.16 Fix Report

Agent Chat Performance report Fixed data miss match issue for Averege Hold time

Agent Summary Report Fixed data miss match issue for Interaction Time, AUX time, Staffed time

Chat Detail Interaction Report,Chat Interaction Report Changed channel name from Chat to (Chat,Textchat)





7/13/2018 3.1.7.13 3.1.7.13

EnhancementReport FaxReceived Report Added Annotated column to preview, print option to print the received files,

Added new external JS -> Print.js

Dashboard FaxDashboard Changed "No. of Assigned" Grid box colour to red

Change Request Admin Module FaxTemplate Html Uploaded files in FaxTemplate to display in both SendFax &FaxAutoAck modules to create new record

Fix Admin Module

Send Fax Made .tiff globally instead of .tif as a common extension throughout OCMfor Fax Files

Fax Senders Added Bulk Upload to upload .csv files which will be inserted to DB

FaxSenders Fixed Duplicate record issue after updating the existing record

FaxLineConfig Changed FaxLine field from Numeric TextBox to StringTextBox whichaccepts numbers like 09, 001 etc

(All Fax modules) Changed Success message globally of Fax modules

7/11/2018 3.1.7.11 3.1.7.11

New

Report OCM User Listing ReportAdded OCM User Listing Report, this report will include below points 1.Access given to role and the Role assingned to user 2. Apllication access isenabled/disabled or user is locked/unlocked based on application

FunctionalityApplication Upgrade

1.Upgraded Telerik Kendo version from 2016.2.714.545 to 2018.2.620.5452.Upgrade MVC version from 5.2.3 to 5.2.6 3.Added kendo css insidecontent folder 2018.2.620 4.Added kendo javasripts inside scripts folder2018.2.620

AdminPagesConfiguration Added Outbound tab in ocm which includes POM related modules

EnhancementReport OCM Role Access Report

1.Changes in _OCMReportsSidebar.cshtml (Hide ReportType andAdvanced Serach option for Role access Report). 2.Removed Filter inRoleAccessReport.

Functionality

UI Enhancement

1.Changed Favicon to new company logo 2.Removed Wifi logo in thetopnavbar 3.Removed tetherfi logo from appliaction 4.Theme csschanges(Default theme,Black theme,Green Theme,Grey Theme,OrangeTheme,Pink Theme,Purple Theme,Red Theme 5.Changes done to showdisplay name of logged in users team





User Management Changes in UserManagement.Added Username field in models and olduserid is saved in this field for update function.(bug : PRD-DGF-2174)

Agent Setting, User RoleMapping, Agent BroadcastMessage

Changed team drop down to team drop down tree which will show the teamin hierarchical order in Agent setting, User Role Mapping, Agent BroadcastMessage.

Change Request

Admin Module

Agent Team Management

1.Changes done to capture n number level hierarchy 2.By default levels ofhierarchies are Country,Division,Department and team 3.User/client canchange the levels of hierarchy using AgentHierarchy.json 4.Added newcolumns LevelHierarchy,ParentID,DisplayName and LevelHierarchyID toAGT_Teams 5.Added check if team is already assigned to any agent/userbefore deletion

Intent Skill Mapping (SOI Intentskill mapping)

Reverted changes done in the release ( 3.1.5.23). Removed Skill Time out,Accepted SL

Skill Configuration Added Timeout and Accepted SL columns in SkillConfiguration Module.

Dashboard

Chat Dashboard Added skill selection option to get intent chart based on skill selection

Chat Agent Service Queue1.Changes in Chat Agent Service Queue Dashboard (addedACW,AUX,SLA%, Abandon%, AvgHandleTime). 2.Integrated the changes inTRealtimeData Service.

Query Table IndexingAdded non-clustred index to below tables 1.IVR_Call_History2.IVR_Call_Active 3.IVR_TRL 4.IVR_USAGE5.GBL_Interaction_CustomData 6.GBL_InteractionHistory 7.SMSReport8.TMAC_Interactions

Fix Admin Module Role Based AccessManagement,Agent Setting

Added check whether role is assigned to any user while detection of roleRemoved ";" from Agent Setting UI

General1. Added auto grid height method on change of tabs 2.Fixed grid refresh ondeletion of record in grid 3.Changes done in admin pages to fit tab widthbased on length

Application Access control,TAuthLayer

Fixed date time convertion issue in Application Access control andTAuthLayer





Agent Setting, User RoleMapping, Role Based AccessManagement

Fix given to revert the record in maker data base when checker rejects

Query Browser Fixed auto column width and datetime column format ij the grid

Report

OCM Role Access Report Changed stored procedure to show disable when role doesn't have access

Audit Trail Report Changes done while passing json value from the database toIW.AuditTrailEngine

Functionality Access to the user/role Fix given for, when user able to see the modules which are not givenaccess to this user.

6/28/2018 3.1.6.28 3.1.6.28 Change Request JSON OCMCallTransferReport Added UserID column in json report

6/27/2018 3.2.6.27 3.1.6.27Enhancement Report OCMReport Changed the file format from "tif" to "tiff" all over OCM as a common

extension

Change Request Admin Module FaxSenders Creating a new and Editing an existing record a record changes.

6/25/2018 3.1.6.25 3.1.6.25

New Dashboard Fax Dashboard Added new FaxAssigned and FaxSent fields to FaxDashboard


Fax Template Deleting a record in FaxTemplate which is assigned in FaxAutoack willchange to template field to default

Fax Auto ACK Uploaded HTML file not to be shown in FaxAutoACK module to create arecord

Fax Senders FaxNumber field changed from String to NumericTextBox

Send Fax Prefix created in FaxLineConfig will be shown in SendFax

6/22/2018 3.1.6.22 3.1.6.22 New Report OCM SMS Interaction report Added OCM SMS Interaction report as json report





Fix Admin Module SMS Response Template

1. Fixed Once maker creates a record, Task complete button is notdisplayed in the SMS response template module. 2. Fixed SMS Responsemodule-> AppID , message description, source, alert code and Template IDcolumns are not displayed. (In JSON the column shows hidden:false) 3.Fixed Once i edit a record from SMS response template, last changed by isnot updating. 4. Fixed in audit trail report, delete reason is not reflecting forsms response template.

6/20/2018 3.1.6.20 3.1.6.20

New Functionality Session Timeout Added Session Timeout page

Enhancement

Admin Module

SendFax Template dropdown showing only the templates which are enabled


Added approved data and audit trail tab. Approved data tab has grid toshow all approved data from checker data base

Report OCM Audio Video PlaybackReport

Integrated Tetherfi WebRTC Recorder rest api to popup auido/video buttonin OCM Audio Video playback report

Fix

Admin Module

FaxRouteConfig Changes for inserting Queue records

Role Management Role Name should not accept empty spaces in rolemanagementCreate/Edit.

User Role Mapping User Role Mapping-Audit Trail view Page-Role name displayed instead ofroleid when more than two roles are added for the user.

User management, Agent SkillAssignment, Application AccessControl, Chat Templates

Removed debugger from index and javascript

ReportOCM Report Changed quick value order for ocm reports in layout page(First week then

month)

FaxReceivedDetailReport Dynamic search of "Search by Type" fix

JSON Agent Setting Firstname and Lastname compulsory in Agent setting. Avayaloginid ischanged from textbox to numeric textbox

6/19/2018 3.1.6.19 3.1.6.19 Enhancement Admin Module FaxLineConfig Added new field Country code prefix for international faxes





SendFax Adding the current time when sending the template out in the template"right top corner"

Fix Dashboard FaxDashboard Fixed the issue of sync between fax dashboard grid and boxes

6/18/2018 3.1.6.18 3.1.6.18

New Report OCM SMS host transction report Added OCM SMS host transction report as json report

Enhancement Admin Module SMS Response Template Changed module to maker/checker configurable with extra columns addedas per mentioned in FSD

6/15/2018 3.1.6.15 3.1.6.15

New

Report OCM Role Access ReportAdded new report to view add access,view access,edit access,deleteaccess,export access to the role names, this report is going to export to pdfonly

Functionality AccessFunctionalityConfiguration Added access key for OCM Role Access Report

Functionality ReportsConfiguration Added OCM Role Access Report to the Reports Configuration

StoredProcedure OCM Role Access Report Stored procedure to get data from database to OCM Role Access Report

JSON Config OCM Role Access ReportAdded JSON report config for the ocm role access report, all new accesshas to be added to this config to display in report ex.Agent Setting, UserRole Mapping etc

Query BreakStringintorows This an SQL fucntion to break comma separated string to rows.

Fix Admin Module

Role Based Access Management Fix given for the missing task complete button, when maker try to createrecord

User Management Added Modify reason textbox for edit user

TMAC Transfer List Removed ";" and column width in TMAC Transfer List (PRD_DGF-2199,PRD_DGF-2198)

Wait Time Color Config, IVRBranch Management, IVR HostMap, IVR Introductory MessageAnnouncement

Success message changed from "Record Update successfully" to "RecordUpdated Successfully".





6/14/2018 3.1.6.14 3.1.6.14

New Dashboard FaxDashboard New realtime Dashboard for Fax includes fax sent, fax received, fax failedetc

Fix Admin Module

Send Fax Fixes of Previewing of files sent using SendFax

FaxTemplate Fixes include uploading of file disables the html upload and vice versa. Notallowing to edit the textArea if uploading html file

6/8/2018 3.1.6.8 3.1.6.8

Enhancement

Admin Module Agent Setting , User RoleMapping

Changed get role method in user role mapping Added isnull check in agentsetting select query

Functionality Login Page

1.Added a dropdownlist for Domain which fetches domain from LDAPMapping File. 2.Added Enter key detection when typing in eitherusername/password textbox which will then trigger onLogin function.3.Added validation for Domain and removed validation for \ which was donein username. 4.Added logger class in Login Controller and added a newmethod to fetch the domains from LDAPMappingFile.

Fix

Admin Module TMAC_Broadcast Message Fixed Bugnet 2124 - TMAC_Broadcast Message-Doesn't allow messageswithin single quote

Report OCM Chat Interaction report Fixed Bugnet 2106 - Webhook_New Design_Chat Interaction Report-Issuein Advanced

StoredProcedure Chat Interaction Report, OCMChat Interaction Fix given to eliminate diverted chat entry from TMAC_Interactions table

6/7/2018 3.1.6.7 3.1.6.7Enhancement

Dashboard Dashboard Days Changed the numeric textbox to button, on click of this button a kendowindow is shown with days/month selection

Functionality Login Page Added validations for domain name, and added a loading indicator on Login

Fix Admin Module User Role mapping Creation rof new record fixed





6/5/2018 3.1.6.5 3.1.6.5

New

Admin ModuleApplication Access Control

1.Added new admin page Application Access Control which will used toenable/disable and lock/unlock user access to application (OCM,TMAC &IW), 2.If LoginType is set to IIS windows authentication is enabled else ifLoginType is set to Custom, Disable the windows authentication in IIS andenable annonymous login then Custom login page will enabled.3.LoginTries set maxium login tries for an application, once it exceeds authlayer will lock the user for that application. 4.LDAPMappingFile file has toconfigured with available LDAP server's. Add this files to Libs folder of ocm.5.AGT_AppLogin_Track & AGT_AppLogin_Attemptstable are used to trackuser application access

Login Page Added new custom login page

ReportOCM Agent Aux Report, OCMAudio Video Report, OCM RoleAcess Report

1.Added new reports OCM Agent Aux Report, OCM Audio Video Report2.JSON configuration for the new report OCM Agent Aux Report, OCMAudio Video Report, 3.Added access keys to Access FunctionalityConfiguration 4.Generic report query to get data to report ui for the newreport OCM Agent Aux Report, OCM Audio Video Report

JSON All new generic report and adminpage

Added version and description to all report and admin page jsonconfiguration


Ivr Introductory MessageAnnouncement, Ivr BranchManagement Sms ResponseTemplate, Ivr Hostmap

Changed User identity name in all maker checker admin pages smstemplate, ivr branch management, ivrIntroductory message announcement,host value map views


1.Added maker/checker capabilies to mentioned admin modules. Ifmaker/checker is not required set "MakerChecker" to false in each json file.2.Added json configuration for mentioned admin modules 3.Added checkeraccess keys for Agent setting, User Role mapping and Role basedmanagement 4.Renamed existing RoleID column to ID (Identity) and addednew Column Role ID, Updated same from ID. Changes done for makerchecker db sync with RoleID

Functionality OCM Report Changed module level check for ocm reports in layout page

Change RequestReport Audit Trail Report

Changes done for IW Audit Trailing has been made easier to be viewed tothe users. Instead of the earlier JSON structure display, it is, now, beingdisplayed in user readable format.

Dashboard Chat Agent Service queue Changed Total ACD interaction to total interaction





Fix Admin Module

FaxTemplate Fixed for File uploading (logo/template) which is png, jpeg or jpg for logo'sand .html or .htm for templates

FaxAutoAckTemplates,FaxRouteConfig Fixed dynamic search related issues, Removed FaxSenders table from DB

Chat Template Fixed edit functionality

6/1/2018 3.1.6.1 3.1.6.1 New Report

OCM Fax Sent Detail Report Added new report for Sent detail report which gives info regarding the sentfaxes

OCM Fax Received Detail Report Added new report for Receive detail report which gives info regarding thereceived faxes

5/24/2018 3.1.5.24 3.1.5.24 Fix

Admin ModuleCM Dats sync Removed extra ";" from the UI

Log file download Search by last changed on fix, No records to display fix

Report

OCM ivr host transaction report Bugnet - 2114 - ivr host transaction report-export to csv-improper columnname displayed in exported page

ocm skill historical report Bugnet - 2113 - CsvNewDesign-ocm skill historical report-search by skill id-doesnot work

OCM Agent Historical reportreadonly

bugnet - 2112 - CsvNewDesign-Agent Historical report readonly in usermanagement doesnot work

Chat Interaction Report bugnet - 2106 - Webhook_New Design_Chat Interaction Report-Issue inAdvanced search.

Audit Trail Report Advance search by (functionality) "name" fix

5/23/2018 3.1.5.23 3.1.5.23 New Admin Module Fax Auto ACK Configuration Added new module to enable/disable the ACK which you want to receivewhen a fax has been sent

Fax Line Config Added new module to create a new DNIS (FaxLine) to send the fax

Fax Routing Configuration Added new module to select the user whether to route to folder or queue

Fax Senders Added new module to select the type of the sender





Fax Template Added new module to create a custom and ack template for the user

SendFax Added new module to send the fax, can include tiff or pdf or templatescreated to send

Skill Configuration, Agent SkillAssignment,Query Browser

Added new admin page Skill Configuration, Agent Skill Assignment,QueryBrowser

Functionality

FaxWcf Service reference which talks between Tfax and OCM

AccessFuntionality Added the mentioned keys and values to AccessFunctionality

SMS API Added SMS API windows service reference and SMSAPIInterface toaccess methods

AccessFunctionalityConfiguration

Added mentioned keys for newadmin pages

JSONAgent Setting., Chat Templates,Intent Skill Mapping, User RoleMapping

Added json configuration

Enhancement

Admin Module

User Management, Role BasedManagement Added Access,Add Access, Edit Access,Delete Access,Export Access

All Module Added check for Access,Add Access, Edit Access,Delete Access,ExportAccess for all module page

Agent Setting UI changes of Agent setting page

Report All Report Added check for Access,Add Access, Edit Access,Delete Access,ExportAccess for all report

Change Request

Admin Module

Role Mapping Added configuration get user data from LDAP or IDM

Intent Skill Mapping (SOI Intentskill mapping) Added new field Skill Time out, SLA

Chat Template Added start time and end time





QueryChat Template, Intent SkillMapping, User Management,Role Based management

Alter table query scripts

5/22/2018 3.1.5.22 3.1.5.22

Enhancement Report Export Report Changed code to write to csv- eliminated looping

FixAdmin Module User Role Mapping Bugnet bug number PRD-CBG-2110 fixed

Report Report Page Added OCM SMS report label and added check for invalid date in search

5/21/2018 3.1.5.21 3.1.5.21 Fix Report

Report Page Bugnet : 2081 - Clear All without filters-no error message

New OCM Reports

Bugnet : 2085- Report-search by-end date time and start date time-isbefore or equal to and is after or equal to doesnot work

Bugnet : 2098 - Report-select date field-doesnot function

5/15/2018 3.1.5.15 3.1.5.15

Enhancement

Admin Module

User Role MappingMoved Create model to regular editor template of UserRoleMapping,movde all js to a new js file and added the same in BundleConfig, Changedthe layout of EditorTemplate, commented unused model names.

Role Management , UserManagemen

Moved Role Management and User Management js to seperate new js filesand added reference in Bundle config

Admin Page Configuration Added new pages to admin module

User Role Mapping Changes done in role mapping module to insert all the new role in theLDAP's list into DB. For both maria and sql db

ReportOCM Agent Summary report,ocm agen login logout report,OCM agent historical report,OCM Agent Summary report

Configurable Team level and Supervisor level filter in mentioned reports

Dashboard VoiceRealTimeDashboard Added column traffic color codes for Interaction Queue and Sl columns,also for dashboard color configurable from webconfig for MBS





Change Request JSONOCM Agent Summary report,ocm agen login logout report,OCM agent historical report,OCM Agent Summary report

1. Added new columns Total Interaction,Total Interaction time, AvgInteraction time, total voice time, avg voice time, total chat time, avg chattime,total sm time, avg sm time total sms time, avg sms time, total audio iptime, avg audio ip time, total videoip time, avg videoip time, total email time,avg email time to,total audioip,total videoip agent summary report2. Addednew columns Total Interaction,Total Interaction time, Avg Interactiontime,total audioip,total videoip , total chat time, avg chat time, total audio iptime, avg audio ip time to agent hsitorical report3. Added team name,supervisor name to agent historical, agent summary, agent login logout,agent interaction report

5/10/2018 3.1.5.10 3.1.5.10 Fix Report

Export to CSV global accessdenied Fixed export to csv of reports. Removed performance counter

Export Ocm Reports check Fixed export condition for new ocm reports in export utilities

5/8/2018 3.1.5.8 3.1.5.8

New Functionality Generic Controller Added Generic Controler to get webconfig values like languages, channelsto UI(drop down).

Enhancement

Admin Module

Adhoc Option Enhancement, CsoSurvey, Ivr Branch Management,Ivr Hostmap, Ivr Intent Mapping,Ivr Introductory MessageAnnouncement, TP Redemption

changes done to GetLanguage from Generic Controller, removedgetlanguage methods from respective BAL,DAL controller

Functionality Loading IndicatorChanged the loading indicator from Progress bar to a circular loadingindicator in the main layout and also changed all the default loadingindicators used in Kendo Components and also fixed the theming of footerwich was purple in some themes

JSON OCM Report Genric UI 1. Renamed OCM reports with json changes

Change Request Admin Module Agent Setting , Wait Time ColorConfiguration

1.Changed word from second chat to subsequent chat in agent settingspage (Product change request) 2.Changed start time and end time to startduration and end duration in Wait time colour configuration page (Productchange request)

FixAdmin Module Ivr Introductory Message

AnnouncementFixed datetime issue while saving to database in create and updatemethods

Dashboard Email RealTime Dashboard Fixed a console error which used to show as "timeouttime is not defined"





4/30/2018 3.1.4.30 3.1.4.30

Enhancement JSON OCM Report Genric UI1.Added chat agent perormance, skill historical and agent historical reportfor genric view 2. Added pagesize and autosize in all json files 3. addedcheck for grid in dynamicseaerch api

Change Request Report Agent Historical, Skill HistoricalAgent Historical Report and Skill historical Reports - Changed the ACDCalls column to Total interactions, Ext Calls to Ext interactions ( only in newdesign generic report UI)

Fix

Report ChatAgentPerformanceReport Changed data type of AgentId form int to string in model

ReportAgent Interaction Report, AgentSummary Report, TmacInteraction Action Report

Changed data type of AgentId form int to string in model

StoredProcedure Chat Interaction ReportFixed data mismatch for below scenerio.Agent A received a chat. Hetransferred to Agent B. Agent B ends the chat and closed the tab first andthen Agent A closes the tab.

StoredProcedureAgent Interaction Report, AgentSummary Report, TmacInteraction Action Report

Changed columns name, since these two reports will be applicable for allchannels like chat, voice, sms etc.

Webconfig Added - Export Report to csv requires formatting (true/false)

4/20/2018 3.1.4.20 3.1.4.20 EnhancementJSON

OCM Report Genric UIAdded separate JSON configuration for mentioned reports

Report Changes done generic report ui

4/19/2018 3.1.4.19 3.1.4.19 Enhancement

ReportOCM Report Genric UI

Changes done generic report ui

JSON Added separate JSON configuration for mentioned reports

Functionality Changes done in dynamicsearchmain in outbound funtion for auto columnwith

4/11/2018 3.1.4.11 3.1.4.11 Enhancement Report OCM Report Genric UI Added new view for genric report ui





Report OCM Report Genric UI

1. Changed methid ExelExport to ExportToExcel in excelutilies, 2. Addedgeneric fucntion GetReportColumnNames 3. Added try catch to sortfiltermethod of dynamicsearch. 4. Added JSONReportConfigurations,JSONReportConfigurationsViewmodel. 5. General changes done sharedviews and search java script. 6. For advance search changes done in reporthome controller if report with json columns are taken from json or else frommodel.

JSON OCM Report Genric UI Added separate JSON configuration for mentioned reports

Fix Report All Changed custom report changes for export reports - passing typeparameters and sessionID paramter for chat interaction report

4/6/2018 3.1.4.6 3.1.4.6

Enhancement Report All Changed custom report changes for export reports

Enhancement Report

Agent Interaction Report, AgentSummary Report, ChatInteraction Report, IVR call tracereport, IVR Call transfer report,IVR Analysis count Report,OCMReportScheduler service

Changed code for export reports calling custom report as per new designfor ocm reports and OCM report scheduler service changes

3/20/2018 3.1.3.20 3.1.3.20


Role ManagementGiven a check when creating a new role the default module that access isgranted should be User Management incase authType is Page and RoleManagement incase authType is Role.

Role Management(MariaDB)Given a check when creating a new role the default module that access isgranted should be User Management incase authType is Page and RoleManagement incase authType is Role.

Fix

FunctionalityAgent Interaction(MariaDB),Agent Summaryreport(MariaDB)

Changed columns name, since these two reports will be applicable for allchannels like chat, voice, sms , sm etc.

StoredProcedure Agent Interaction, AgentSummary report(MariaDB)


3/12/2018 3.1.3.12 3.1.3.12

EnhancementReport Chat interaction report changes done to consume new format of otherdata column in

tmac_interactions

StoredProcedure Chat interaction report changed query to get call back count





Fix StoredProcedure Skill Historical Report added group by with valid column name

3/9/2018 3.1.3.9 3.1.3.9 Fix Report

All Reports CPU Spike Fixes : DateTime Format Conversion

Agent Interaction, AgentSummary report


Agent Interaction, AgentSummary report


3/8/2018 3.1.3.8 3.1.3.8Change Request Admin Module Interaction Workflow

Removed Interaction Workflow maker, Interaction Workflow checker andInteraction Workflow previewer and kept only Interaction Workflow in adminpage configuration xml

Fix StoredProcedure IVR Call Trace Report Remove unused parameters

3/7/2018 3.1.3.7 3.1.3.7 Fix

Admin Module CEP Code mapping Fixed issue while editing

Admin Module Order Take Configuration Multiple WAS server synch issue fixed in order take configuration, toastertime out increased

3/5/2018 3.1.3.5 Fix Admin Module All

Added generic methodCurrentDateTimeNow- it willconvert the current system datetime to OCM default datetime,this method will be used in theadmin pages while create/updaterecords

3/2/2018 3.1.3.2 Fix StoredProcedureChat Interaction ,Call Back SLAReport

Chat end reason splitted fromcolumn

2/28/2018 3.1.2.28 3.1.2.28 Fix Admin Module Admin Module Text field Ajax call validation fix

Admin Module Wav File UploadFixed an issue when doing a Maker update and Uploading a file with thesame name and different content, it would not replace the already existingfile on the server

Admin Module IVR Branch Management Fixed an issue where validation was not happening properly for branch andaddress wav file text





Admin Module Checker Reject For Checker Reject the Function Name would appear with spaces inbetween

2/27/2018 3.1.2.27 3.1.2.27 Fix Report Agent Interaction Optimized CPU spike

2/24/2018 3.1.2.24 3.1.2.24

Change Request Admin Module

Introductory MessageAnnouncement, BranchManagement, Host ValueMapping and Adhoc OptionAnnouncement

Added WAV file Sync Feature to other Application Servers usingOCMApplicationWebSync

Fix Admin Module IVR Branch Management Fixed an issue where validation was not happening properly for branch andaddress wav file text

2/22/2018 3.1.2.22 3.1.2.22 Fix Report Chat Interaction , Call back slareport Search by datetime defect fixed

2/21/2018 3.1.2.21 3.1.2.21 Fix

Admin Module SMS Template Delete, Update query issue while checker rejection

Report Chat Interaction , Call back slareport Bugnet bug number PRD-CBG-1914 fixed

2/20/2018 3.1.2.20 3.1.2.20

Enhancement

Report Chat Interaction, Call Back SLAReport

1.Changes done for IB Project in chat interaction report Added new columnchannel and chat end reason2.Changes done for IB Project in call back slareport Added new column channel.3. Optimized performace of chatinteraction report fetching otherdata from tmac_interaction table instead ofcustom data

StoredProcedure Chat Interaction , Call Back SLAReport

1.Changes done for IB Project in chat interaction report Added new columnchannel and chat end reason2.Changes done for IB Project in call back slareport Added new column channel.3. Optimized performace of chatinteraction report fetching otherdata from tmac_interaction table instead ofcustom data

Fix Report Call Transfer , Analysic countreport

based on project we are hiding/showing view summary and export exceland csv

2/15/2018 3.1.2.15 3.1.2.15 Fix Report Callback SLA report Fixed to add QueueName and assignedatetime columns in csv

2/14/2018 3.1.2.14 3.1.2.14 Enhancement Report IVR order take report Added server side paging for IVR order take report





2/13/2018 3.1.2.13 3.1.2.13 Fix Report Agent login logout report and IVRCall trace report Fixed date issue for start date and end date columns while export to csv

2/12/2018 3.1.2.12 3.1.2.12 Enhancement Report Callback SLA report Added server side paging for call back sla report

2/9/2018 3.1.2.9 3.1.2.9 Fix Admin Module All Advance search-allows user to enter text in drop down menu

2/8/2018 3.1.2.8 3.1.2.8 Fix

Admin Module

SMS Template Bug fixes in old value new value of audit trail

Report Downlod Controller Provided ExecuteDatatable method for Maria query execution - OCM Maria

Tmac Transfer List Fixed issue related to Save and cancel button in Edit option - OCM Maria

User Role Mapping Removed blank spaces in grid, And able to create new record - OCM Maria

Report

All Search Field-allows user to enter text in drop down menu

SMS Report Fixed for export to excel

All Changed list of reporst alignment on click of notification

Agent Historical Report, SkillHistorical Report Sub Grid data was not loading - OCM Maria

Agent Historical Report changed clear function to clearInnerSerach - OCM Maria

Tmac interaction action Report Page number in Grid was repeating, provided fix - OCM Maria

web.config Added dateparse format values for report's datetime issue's

2/7/2018 3.1.2.7 3.1.2.7 New Report Webconfig Added CSV format true/false key

Enhancement Admin Module SMS Template Added new column ICOMTemplateID

Change Request Functionality SingleDate Validation Removed the Report Interval validation for Single Date since Single Date isonly one day (as requested by QA team)





Fix Report

Agent Interaction Report, AgentSummary Report, Chat Agentperformance Report, HostTransaction Report

Added csv export with formatting

Agent Historical Report, AgentLogin Logout Report, IVRAnalysis Count Report


FixReport

Skill Historical Report, Ivr Calltrace Report, Chat InteractionReport,VB callback detailsReport, Callback SLA report, allreports under email, fax, social,SMS etc


Report All Handled for null values while exporting to csv

2/6/2018 3.1.2.6 3.1.2.6 Fix Report Ivr call transfer report Added csv export with formatting

2/5/2018 3.1.2.5 3.1.2.5 Fix

Admin Module

SMS template BugNet defect fixes

Maker Checker module Fixed for toaster colour for approve reason

Webconfig Added M/d/yyyy h:mm:ss tt format to DateParseFormat

Report ReportAdded column sms text column, fix for Search having duplicate caller idchanged "Terminateor Continue" column name to "Terminate/Continue",fixed export issue

2/2/2018 3.1.2.2 3.1.2.2 Fix

Admin Module

SMS template BugNet defect fixes

Ivr Config Fixed for duplicate records while editing

All Added toaster id delete reason is >250 characters

Report IVR Call Trace Report Fix for Start date and end date in Advanced search

SMS Report Fix for Suggestion list for search

SMS Report Fix for column names as per fsd





IVR Call Trace Report Fix for SMS eligibility in search

2/1/2018 3.1.2.1 3.1.2.1

EnhancementFunctionality SMSReport Added new column to the report

StoredProcedure Get_SMSReport Added new column

FixAdmin Module UserRoleMapping fix for Avayalogin id validation

Report IvrMenuAnalysisReport Removed Language column from grid

1/31/2018 3.1.1.31 3.1.1.31

New Report OCM Configuration Added new key ExportBuffer

Fix

Admin Module

User Role Mapping ,Adhocoption enhancement,Order Takeconfiguration, Holiday List, Ivrconfig

Added validation message and Minor validation fixes

Agent Setting Fixed for User Name, First Name, Last Name - To accept special characters

Report

Chat Interaction Report Added spacing and details sub grid while export to CSV

VB Call back report Fixed forRowdata input exception, added detailed exception

Chat Agent Performance Report Fixed for popup open on click of data in grid

All Optization of export to csv

StoredProcedure Chat Interaction Report Added null check for duration calculation, Merger interactiondate andinteraction time to interaction date time

1/30/2018 3.0.1.30 3.0.1.30

New

Admin Module SMS Template Added new maker/checker admin page SMS Template

Report SMSReport Added new sms report

StoredProcedure SMS Report, IVR Call TraceReport

Added new stored procedure , Update check in ivr call trace for kill analogproject

Enhancement Report Ivr Call trace report Added new column as sms eligibity to kill analog project





OCM Configuration Added new key KillAnalog enable/disable

1/29/2018 3.0.1.29 3.0.1.29 Enhancement Admin Module FaxScheduler Modified code for scheduling the fax at a predefined time, bug fixes.

1/27/2018 3.0.1.27 3.0.1.27

New Functionality OCM Font Changer Font Changer for OCM (Candara & Verdana)

Fix ReportIvr Call trace report Fix for Search by Caller ID

All Code changes for Export reports

1/25/2018 3.0.1.25 3.0.1.25Enhancement

Report Facebook interaction and smsinteraction changed channel parameter in controller

StoredProcedure Social media report storedprocedure

Optimized stored procedure removed whille loop, Changed channel filtercondition

Fix Admin Module All Changed Export to CSV to excel in Admin modules

1/24/2018 3.0.1.24 3.0.1.24 NewReport Queue summary report Added new queue summary report

StoredProcedure Queue summary report Added new stored procedure for queue summary report

1/23/2018 3.0.1.23 3.0.1.23Enhancement Report All Added logs fro export to Excel/Csv

Fix Admin Module Agent Setting Fixed for Avaya Login ID disable for edit mode

1/22/2018 3.0.1.22 3.0.1.22

Fix Admin Module Chat template module Fixed the issue for Group Name while saving

Fix Report Agent Login Logout and AgentSummary reports

Fixed issue for Agent Login Logout and Agent Summary reports export tocsv

1/4/2018 3.0.1.4 3.0.1.4

Enhancement

Admin Module ldap dll Enhanced to 64 bit

Functionality Old Interaction workflow treemaker/checker Added Old Interaction workflow tree maker and checker modules in OCM

Fix Report Chat Interaction report Fixed for duration calculation

All Fixed count mismatch issue for export to CSV





Analysis Count Report Fixed export to excel issue for the report

Chat Interaction Report Fixed Advance search issue for QueueWaitTime column

AgentChatPerformanceReport Fixed SP optimization

Analysis count report Fixed for export to excel

Functionality Call Trace Report Fixed column name change while export to excel/csv

12/15/2017 3.0.12.15 3.0.12.15

New FunctionalityReport Duration Limit Added a report duration limit which can be specified in config, if set then the

report can only be loaded for a max of that limit.

OCM Tour Added a Brief Tour in OCM and made it compatible with themes

Enhancement

Report All Added Export to CSv for all Reports

DashboardDashboard Timer Popup Added a config to disable the Dashboard Timer Popup from Web.Config as

requested by DBS

BCMS Voice Real Time Added 3 new columns as per MBS requirement

Functionality.NET Framework Changed OCM's .NET Framework Version to 4.5.2

Themes Added new Theme Selector and a new Purple Theme

Fix Admin Module Validations Changed from default validation to toaster validation in all modules.

Report

Report SelectorChanged the message which is displayed when selecting invalid date rangeto show the actual number of months from Web.Config instead of thecalculated date difference.

Chat Interaction report Fixed for incorrect start date and end date in the report

Agent Historical report Removed sorting in third grid and sorted based on interval

Skill historical report Removed sorting in third grid and sorted based on interval





Functionality Export to ExcelTo fix the Export to Excel Production Issue, a check is made to see if thenumber of records in the grid is more than the Web.Config set limit, if it ismore than export to excel does not occur

11/30/2017 3.0.11.30 3.0.11.30 Enhancement Report IVR Order Taking Report Add read only check for order taking report

11/29/2017 3.0.11.29 3.0.11.29

New Admin Module Order Take Module Added IVR Order take Configurations Module as per DBS Requirements

Fix FunctionalitySweetalerts Fixed Internet Explorer compatibility with sweetalert javascript

Maria DB Fixed MariaDB SP and queries taking \ as an escape character

11/28/2017 3.0.11.28 3.0.11.28 New Report IVR Order Taking Report Added new IVR Order Taking Report for DBS

11/27/2017 3.0.11.27 3.0.11.27

New

Report Chat Details Report Added new Chat Details Report (created for MBS Chat Demo)

Functionality All Added MariaDB integration files in OCM and Moved OCMConfiguration toUtilities

Change Request ReportIVR Daily Report Made IVR Daily Report to point to IW Real Time Report instead of Analysis

Count Report as per MBS Request.

IVR Caller Identification Report Added an 'Option 6' column as per MBS request

Enhancement Functionality Tooltip Tooltip will not show if the grid header has no data

11/15/2017 3.0.11.15 3.0.11.15

New

Admin Module Campaign Manager Added a URL check for Campaign Manager

ReportCaller Identification Report Added IVR Caller Identification Report

Callback Report Added new Callback Report as per MBS requirements

Enhancement Admin Module Introductory MessageAnnouncement Enhanced the DateTime Format method for storing Data in DB

Report Host Transaction, Call Trace,Intent Detail Reports Added Columns for MBS and exports

Any Report Added a feature to load a Report from a URL if it has to be referred fromanother application





Call Trace Report Enhanced the Call Flow Diagram to show all the menus in that Call andalso used jsPlumb to connect the flow.

Nice Integration Report Added paging for the report to load faster using a Stored Procedure

Agent and Skill Historical Report Made the intervals dropdown configurable based on Config Change

Functionality Notification Bell Added automatic clearing of Notifications and count reduction when clickedand also removed the notification bell animation for MBS.

Change Request Dashboard BCMS Real Time Dashboard Added a new column IVR Active Calls in BCMS Real Time Dashboard

Fix

Admin Module IVR Branch Management Fixed a production Issue where sublines prompt was playing twice

Report Analysis Count Report Fixed Issue with Agent Transfers and IVR Disconnects showing the wrongcount

Functionality Dynamic Search and InnerSearch

Limited the dynamic search to a maximum of 2 concurrent searches asthere are a lot of issues that happen if more than 2 searches are made at atime and also fixed datetime searches in advanced and inner search.

11/8/2017 3.0.11.8 3.0.11.8

Enhancement Dashboard All Made DNIS and Dashboard Days Configurable based on Config change

Change Request

Dashboard Dashboard Landing Page Disabled the Continue to Dashboard button in case all the access for theDashboards are disabled for the user

Functionality Supervisor Module Audit Trail Made Changes for Supervisor Module Audit Trail as per Vishal/Prakash'srequest

Fix Functionality Reports Selection Sidebar Changed the subtract for hr which was subtracting seconds instead ofhours and was showing a 1 second change in start and end date.

10/31/2017 3.0.10.31 3.0.10.31

Enhancement

Dashboard All Added Dashboard Master Lock in case the user is idle or is not viewing thescreen.

StoredProcedure Chat Interaction Report Optimized the Procedure to help resolve the production Issue where it wastaking time to load in UAT.

Fix Report Agent and Skill Historical Report Made the interval to be configured dynamically for the grid filter fromWeb.Config.





10/26/2017 3.0.10.26 3.0.10.26 FixAdmin Module Email Template Fixed Toaster Format Issue.

Report Agent Summary Report Changed the name of column from Total Calls to Total ACD Calls.

10/25/2017 3.0.10.25 3.0.10.25

Enhancement ReportReports Changed all Paging Based SP's and relevant code to reduce the time taken

to load report.

Intent Detail Report Added Tooltip and Disabled autoresize for the Grid.

Change Request Admin Module VB Enrollment Flag Changed the DNIS Numeric TextBox to Normal TextBox (to acceptalphanumeric characters).

Fix

Admin ModuleChat Templates Fixed Cache clearing on Inseting, Updating and Deleting Records in Chat

Templates.

Agent Settings Fixed Chat Template not binding on record edit and validation build.

Report

Agent/Skill Historical Report Fixed Clear Search in Dynamic Inner Search in Agent and Skill HistoricalReport.

IVR Call Trace Report Fixed an issue in Call Trace Report which was displaying MBS columnsinstead.

Functionality Export to Excel Fixed Export to Excel throwing 'Out of Memory' Exception for a largeamount of data.

StoredProcedure Agent Summary Report Added check for Channel as TextChat in the Stored Procedure since it wasonly checking for Chat.

7/17/2017 3.0.7.17 3.0.7.17 New

Admin Module

Wakeup announcement This module is used to configure wavefiles

Email Template Allows creating different email templates which will be used by agents asstandard email responses.

Wing/VIP/Room/Reservationcode This module is used to setup and configure the wing/vip/

VIP wakeup Call Management This module is used to manage wakeup date time.





ReportEmail Detail Report Email SkillDaily Report, Pending EmailAgeing Report Outbound EmailSummary Report

Introduced below email reports. These reports provide summary of theemails received, responded, in queue and more.

Dashboard Email Dashboard and Emailagent service queue

These are the historical and real time email dashboards correspondingly.Displays various counts of email interactions.

6/22/2017 3.0.6.22 3.0.6.22 New Report

Agent Summary ReportThis report displays the overall information of the agent actions after loggingin which includes staffed time, total ACD calls received, total email, sms etc.received for the selected time.

Agent Interaction Report This report displays the various agent interactions for an incoming oroutgoing call.

Agent Login Logout ReportThis report displays the login and logout information for an agent whichincludes the agent id, name, login and logout time, station id used for loginand skill with which the agent has logged in.

Agent Historical Report and SkillHistorical Report There reports provide historical based data of calls for agent/skill.

5/22/2017 3.0.5.22 3.0.5.22 NewAdmin Module

Logfile Download: This module allows user to download the log files for selected date.

OCM Report Download This module is used to download the reports.

OCM Report Scheduler This module is used to schedule the reports for export at a desired date andtime.

Report Audit Trail Report Audit trail report will be used to track the changes done in OCM application.

4/20/2017 3.0.4.20 3.0.4.20 New Admin ModuleBroadcast Message

This module allows to setup broadcast message to all agents on TMACCTI. User can enable the message using below CMM page. This pagedoesn’t have any Add, Edit or Delete button.

Team Management This module is used to setup agent team’s different business group.

Wait Time Color Configuration The screen allows user the capability to configure color coding for PBXwaiting time on TMAC.





TMAC Transfer List This module allows user to add agent extension for consult and blindtransfer.

Dashboard

Chat Dashboard: This dashboard displays all the chat interactions. This is a historicaldashboard.

Chat Callback Dashboard This dashboard displays all chat callback interactions.

Chat Agent Service Queue This is a real time dashboard which includes current chat interactions, chatin queue etc

2/17/2017 3.0.2.17 3.0.2.17 New

Admin Module

IVR Introductory Message This module is used for configuring introductory message in IVR modules.This module is with maker checker process.

VB Enrollment Flag For DNIS This module is used to assign DNIS with corresponding Hotline name andEnrollment flag.

IVR Branch Management This module is used to setup new branches for IVR modules.

Adhoc Option Enhancement This module is used to setup IVR Adhoc announcement with specificdetails.

IVR Config This module is used to setup IVR configuration parameter value.

CEP Event Mapping This module is used to configure CEP event with corresponding description,product code, transfer flag, intent etc.

Report

Analysis Count Report: The report provides all the details of IVR calls and also the details of themenu traversed in IVR for the provided date range.

Call Transfer Report This report shows the details of all calls that are transferred to agent fromIVR and also shows the agent details who serviced the customer.

Voice Host Transaction ReportThis report shows all the host transactions conducted by the IVRapplication. Report displays the request and response received frombackend HOST for each of the Host transactions.

Call Trace ReportThis report helps users to trace a call in IVR to analysis the DTMF menu’straversed through AAEP IVR by the customer and transfer between TMACand IVR.





Dashboard

Voice Self-Service It is a historical dashboard provided to the customer which gives the detailsof call.

Voice Agent service queue This is a realtime voice dashboard which gives the details ongoing calls,calls in queue etc.

3/18/2017 3.0.3.18 3.0.3.18 New Admin Module Intent Skill Mapping Intent mapping functionality is used to configure intent talents and theircorresponding VDNs and callback skills.

12/20/2016 1.0.12.20 1.0.12.20 New Admin Module

User Management This module is used to setup OCM module access based on user ID.

User Role mapping This module is used for mapping Avaya agent login ID with 1bank ID inCMM. It is used for TMAC login.

Role based management This module is used to assign CMM pages to the specific roles created inAD.

11/16/2016 1.0.11.16 1.0.11.16 New Admin Module Operating Hours This module is used to setup operating hours for different business group.

10/22/2016 1.0.10.22 1.0.10.22 New Admin Module

Agent Settings This page allows setting agent properties for TMAC. By configuring agentprofile, TMAC will able to decide agent settings for call handling.

Web configuration This module provides UI for configuration file.

Report Designer This is a standalone exe using which user can create and edit reports anddashboards.



product...project-ocm-52024 regn_agent transfer_page is not aligned properly. email template added...

Documents