CRYSTAL M. JONES962 W. Stonehaven Dr. crystalmjones@gmail.com (801) 815-6494North Salt Lake, UT 84054

SUMMARY OF QUALIFICATIONS

I am a results and technically oriented Product Owner/Manager with a variety of experience in product management and related fields. Successful in taking direction and participating in requirements gathering, planning, analysis, and implementation of products in direct support of business objectives.

Two plus years experience as a product owner working with sales, account management, and engineering to identify the best strategic plan forward for both the future business and existing customers.

Technical experience - Three plus years experience testing in web, software, and firmware.

Four years previous management experience. Successful in positions requiring coordination of multiple projects and tasks

simultaneously. Creative self-starter able to excel under tight deadlines and extreme pressures. Strong analytical, conceptual, and problem solving skills.

PROFESSIONAL EXPERIENCE

PRODUCT OWNER LEAD, INTHINC, INC – Salt Lake City, UT 12/13 – PresentPromoted to determine direction for new initiatives to further Inthinc’s penetration into the telematics and vehicle safety markets

Gather requirements from future customers and sales team to accurately strategize the future of the product for both mobile and software projects.

Work with existing accounts to further improve existing products to meet the needs of their growing businesses.

Create User Stories to represent product requirements in detail needed for development to accurately create new features and products.

Spearheaded mobile interface work to transform the company into a new direction, capable of the flexibility needed by a growing customer base.

Prioritize day to day work for development teams on mobile, software, web, and hardware platforms.

Created and manage process for new feature requests from existing customers and prioritize that work for future releases.

Promoted to Product Owner Lead in November 2014 to represent product strategy in executive meetings and drive team to create products for the future.

SENIOR TEST ENGINEER, INTHINC, INC – Salt Lake City, UT 09/13 – 12/13Hired to improve QA systems and processes

Lead flagship product from a quality perspective to ultimate sellable product. Assisted in sprint planning and providing timeframe estimates for testing using the Agile

method. Represented QA team in daily standup meetings

DATA TRANSFER ANALYST, CATHOLIC HEALTH INITIATIVES – Denver, CO 11/09 – 09/13Hired to implement and provide application support for ASP application

Create test plans for web based application to be used for acceptance testing during implementation, as well as regression testing following implementation of new product.

Develop process workflows and documentation for support model, account creation/modification, help desk processes.

Monitor file transfers and troubleshoot errors that may occur. Provide application support for web based application including troubleshooting

technical issues, data not displaying, files not arriving as expected.

SYSTEM TEST/QUALITY ENGINEER, INTHINC, INC – Salt Lake City, UT 07/07 – 05/09Recruited to perform daily quality assurance tests and managing test efforts.

Acted as project lead on numerous high profile projects, working as solo QA Engineer on several.

Represented QA in bug scrub meetings for all assigned projects. Filed and verified bugs as needed in both old and new versions of software and

firmware. Created step by step lists and guidelines to duplicate bugs. Followed steps to verify when bugs were fixed. Organized scattered testing information and create central locations for needed

documents. Acted as lead trainer for each product line, developed training outlines for new testers

to follow. Supervised and represented QA during deployments of finalized products to production

environment. Created and executed test plans for software/firmware, including manual, regression,

and some automation testing using Selenium.

Managed the build system for each product in the company, primarily using Apache ANT as the scripting language.

QUALITY ASSURANCE ENGINEER, SIVOX TECHNOLOGIES – Salt Lake City, UT 03/07 – 07/07Recruited for support in performing daily quality assurance tests and production design of customer facing software.

Created product interface for customers to use during training and hiring. Filed and verified bugs in both old and new versions of software. Created step by step

lists to duplicate bugs, followed steps to verify when bugs were fixed. Created and executed test plans for software.