product keynote - ems software › ems › files › ef › ef452de2-4674... · 2018-08-31 ·...
TRANSCRIPT
#EMSLIVE17
PRODUCT KEYNOTE
October 18, 2017
Delivering the EMS Platform
Akshay Mahajan, Vice President, Product Management
#EMSLIVE17
Product Vision
Greatest breadth & depth of functionality
EXPERT USERS
Fastest & easiest way to schedule a meeting
EVERYDAY USERS
Increase Productivity | Reduce Costs | Attract & Retain People | Differentiate Brand
#EMSLIVE17
WHAT WE’VE ACCOMPLISHED
#EMSLIVE17
What We’ve Accomplished
• Skype for Business Integration
• Exchange Room Integration
• Updated EMS Room Sign App
• Additional Platform Services APIs
44.1 Update 12
Self-service Video Conferencing
JUNE 2017
• EMS Platform Services is introduced!
• Mobile App utilizes Platform Services
• 3rd-party Integrations
44.1 Update 9
Platform Services Launches
MARCH 2017
#EMSLIVE17
Platform Services : Integrating EMS with Systems
and Hardware
Custom Mobile App
(Phone)
Custom Web App
CustomMobile App
(Tablet)
PLATFORM
SERVICES
Communication Apps
Service Provider Apps
Payment Portal Apps
#EMSLIVE17
EMS ARCHITECTURE
EMS PLATFORM
EMS MOBILE APP
EMS FOR OUTLOOK
EMS KIOSK APP
Other EMS Access Points
#EMSLIVE17
EMS ARCHITECTURE – Planned
ALL ACCESS POINTS
EMS PLATFORM
#EMSLIVE17
Self Service Video Conferencing - One-Click Join for In-Room Tech
Cisco Telepresence
Touch DevicesMicrosoft Surface Hub
Polycom
RealPresence Panel
#EMSLIVE17
EXCHANGEEMS
Self-Service Video Conferencing – Exchange Room Integration
Exchange Room Integration
#EMSLIVE17
Self-Service Video Conferencing – Via Skype
#EMSLIVE17
The EMS Room Sign App
#EMSLIVE17
The EMS Room Sign App
#EMSLIVE17
What We’ve Accomplished
• Exchange Room Integration
• Skype for Business
• New EMS Room Sign App
• Additional Platform Services APIs
• EMS Platform Services is introduced!
• Mobile App utilizes Platform Services
• 3rd-party Integrations
44.1 Update 9
Platform Services Launches
44.1 Update 12
Self-service Video Conferencing
MARCH 2017 JUNE 2017
• Newly redesigned EMS for Outlook Add-in
• Newly redesigned EMS Kiosk interface
• Platform Services offers nearly 300 APIs
44.1 Update 17
User Experience Improvements
OCTOBER 2017
#EMSLIVE17
• EMS for Outlook Add-in Aligns with
Outlook Themes
• Applied Filters Visible at a Glance
• Manage Attendees
• Updated Services workflow
• Added support for Visitor
management
User Experience Overhaul
#EMSLIVE17
NEW EMS Kiosk!
#EMSLIVE17
NEW EMS Kiosk!
• Modern user experience for large touch
screen displays
Users can…
• Check in to spaces
• Reserve a space – for the day or week
• Locate a person
• See the day’s events
• View other information, like local events
and train schedules
#EMSLIVE17
What We’ve Accomplished: Maintenance
Update 5
9/26/2016
Update 6
11/10/2016
Update 7
12/9/2016
Update 8
1/31/2017
Update 9
3/7/2017
Update 13
7/14/2017
Update 15
8/31/2017
Update 16
9/29/2017
Update 10
4/7/2017
Update 11
5/12/2017
Update 12
6/30/2017
Update 14
7/31/2017
Update 17
10/13/2017
#EMSLIVE17
PRODUCT TEAM
18
#EMSLIVE17
#EMSLIVE17
WHAT’S NEXT
#EMSLIVE17
Roadmap Themes
Integrations
Architecture
User Experience
#EMSLIVE17
USER EXPERIENCETaking a human-centered approach to design.
Alex Griffis, Director of User Experience
#EMSLIVE17
#EMSLIVE17
Legacy – EMS for Outlook
#EMSLIVE17
New – EMS for Outlook
#EMSLIVE17
#EMSLIVE17
Legacy – EMS Kiosk
#EMSLIVE17
New – EMS Kiosk
#EMSLIVE17
Connecting With Users
#EMSLIVE17
• Improved user experience fornew and existing products
• Predictive product features
• One tap booking experience
• Continued customer engagement
What's Next For UX
#EMSLIVE17
WHAT ARE WE WORKING ON?
#EMSLIVE17
ACADEMIC ENHANCEMENTS
#EMSLIVE17
• Optimization Enhancements
• Enhanced resolve screen – Add filtering and grouping
• Allow multi-building (with priority) preference, on course and
department level
• Full location write-back for PeopleSoft Campus Solutions
• Improvement in SIS course synchronization performance
Continuous updates starting Dec 2017
Academic Enhancements
#EMSLIVE17
Exchange Room Integration : Bi-Directional
EMS
Server
Microsoft
Exchange
Android
Mac
Web
3rd Party
Windows
Exchange Room
Integration
Planned for March 2018
#EMSLIVE17
EMS MOBILE APP
#EMSLIVE17
User Experience Refresh
• One tap bookings
• Personalized experience
• Modern visual design
#EMSLIVE17
User Experience Refresh
• Floor Plan view
• Wayfinding
• Push Notifications
#EMSLIVE17
User Experience Refresh
• Find People
• Book space nearby
Planned for Q2 2018
#EMSLIVE17
• EMS for Outlook – Auto Update
• Dec 2017
• Platform Services update (ongoing)
• Messaging Queue
• Support for additional APIs
Other Items we are working now
#EMSLIVE17
COME JOIN US AND SHARE YOUR
FEEDBACK IN THE PLAY AREA!
#EMSLIVE17
WHAT’S NEXT
#EMSLIVE17
• Outlook Web Add-In
• Support for Outlook for Mac
• Support for Outlook for Web
• Support for Outlook for Mobile
*Waiting for Microsoft to provide additional APIs
EMS for Outlook roadmap
#EMSLIVE17
• Update CPI user experience
• Workday integration
• Ellucian Ethos integration
• And More…
Academic Enhancements
#EMSLIVE17
• Room Sign Monitoring
• Kiosk App Monitoring
• Service Provider Mobile App
• Microsoft Team Integration
• Web Client
Additional Items
#EMSLIVE17
THANK YOU
#EMSLIVE17INTEGRATION
USER
CALENDAR
PHASE 1
EMS ACCESS
POINTSEMS
SERVER
PHASE 2
EMS ACCESS
POINTSEMS
SERVER
USER
CALENDAR
PHASE 3
3RD PARTY
ROOM
INTEGRATIONS
EMS ACCESS
POINTSEMS
SERVER
ROOM
CALENDAR
USER
CALENDAR
EMS – Google Integration
47© 2017 EMS Software, LLC
Planned for Dec 2017
#EMSLIVE17
PRODUCT KEYNOTE
October 18, 2017
Delivering the EMS Platform
Akshay Mahajan, Vice President, Product Management