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Amadeus Ticket Changer R 2.1

Product Overview October 2010

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Amadeus Ticket Changer Product Overview

Product Marketing Group March 2010 Page Nº 2

Document control Security level In commercial confidence: Amadeus + ACOs + Customers

Company Amadeus IT Group SA

Department ACC/M&D/DPM/RSP/ATC

Author ATC Solutions team

Reviewed by Frederic Hoff Date 05/06/2009

Approved by Frederic Hoff Date 05/06/2009

Version Change Comment By

1.3 Addition of Multi pax ,Multi reissue and Virtual MCO features

1.4 Addition of Voluntary Changes and ATC

Dynamic Waiver in FareXpert

N. Kawaishi

2.0 Addition of Awards in ATC phases 1 and 1.5 And ATC upgrade with miles

E.Rocoplan, Isabelle Belleguie

2.1 Addition of EMD I Charroud

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Table of Contents

1 Introduction .................................................................................................................. 5

2 Business Segmentation................................................................................................ 5

3 ATC Standalone........................................................................................................... 5

4 ATC Redemption and Upgrade .................................................................................... 5

5 ATC Shopper ............................................................................................................... 6

6 Features & Benefits...................................................................................................... 7

6.1 Features........................................................................................................... 7

6.2 How to access ATC.......................................................................................... 8

6.3 Benefits for airlines........................................................................................... 8

6.4 Benefits for travel agents................................................................................ 10

6.5 Benefits for websites ...................................................................................... 10

7 System Overview ....................................................................................................... 11

7.1 ATC Business flow (for Amadeus Reservation customers)............................. 11

7.2 ATC Standalone Business flow (for Non Amadeus Reservation customers) .. 12

7.3 Workflows - ATC versus Manual .................................................................... 13

7.4 Product Functionality...................................................................................... 16

7.4.1 Re-pricing entries ................................................................................... 16

7.4.2 Reissue .................................................................................................. 18

7.4.3 Automated Revalidation ......................................................................... 21

7.4.4 Category 31............................................................................................ 23

7.4.5 Category 31 in FareXpert ....................................................................... 24

7.4.6 Document Preparation (for Amadeus Reservation customers only)........ 25

7.4.7 Netting.................................................................................................... 28

7.4.8 Multi passengers PNR handling ............................................................. 32

7.4.9 Multi-re-issue.......................................................................................... 35

7.4.10 Document Issuance (for Amadeus Reservation customers only) ............ 37

7.4.11 Involuntary Reissue (for Amadeus Reservation airlines only) ................. 39

7.4.12 Dynamic Waiver ..................................................................................... 41

7.4.13 Virtual MCO............................................................................................ 45

7.4.14 ATC EMD............................................................................................... 47

7.4.15 Redemption and Upgrade ...................................................................... 51

7.4.16 Future enhancements............................................................................. 56

8 Technical Requirements & Prerequisites.................................................................... 57

8.1 Category 31 Filing .......................................................................................... 57

8.2 Ticketing Access (For Amadeus Reservation customers only) ....................... 57

8.3 ATC Standalone API/EDIFACT link................................................................ 57

8.4 Privacy and Security (for Amadeus Reservation customers only)................... 58

9 Documentation ........................................................................................................... 59

9.1 Cat 31 filing procedure ................................................................................... 59

9.2 How to guide (for Amadeus Reservation customers)...................................... 59

9.3 Quick card (for Amadeus Reservation customers) ......................................... 59

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9.4 Ordering Procedure/Deployment.................................................................... 59

9.5 ATC- Voluntary Changes Filing Procedure for FareXpert users ..................... 59

9.6 ATC- Dynamic Waiver Filing Procedure for FareXpert users.......................... 60

10 Services................................................................................................................. 60

10.1 Training.......................................................................................................... 60

10.2 Support .......................................................................................................... 61

11 Contacts ................................................................................................................ 61

12 Glossary ................................................................................................................ 61

13 Appendix: ATPCO category 31 - Example of processing ....................................... 63

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1 Introduction

Amadeus Ticket Changer (ATC) is a tool to automate the calculations necessary to reissue a ticket. ATC also stores the results in the correct ticketing formats. In the past, these complex calculations have had to be carried out manually. This protracted procedure not only required the use of highly experienced staff but also increased the risk of mistakes and non collection. Based on the voluntary reissues conditions coded by the airlines in their rules (Category 31) and the original ticket data, ATC is capable in one entry of computing the fare and tax differentials, the penalties and any residual values. The results can either be used as purely informative or can be stored ready for ticket and MCO issuance. ATC reduces a reissue transaction to the following 3 simple steps:

1. The itinerary is rebooked 2. Automatic retrieval of ticket and fare information, calculation of the price of the new

itinerary versus the price of the old itinerary and automatic display and storage of the results. All via one short entry.

3. Automatic travel document preparation and issuance

2 Business Segmentation

This product is part of the Amadeus Business Management solutions and targets both airlines and travel agencies for all their sales channels:

ATO/CTO Travel agents offices Call Centers Websites

3 ATC Standalone

For non Amadeus Reservation customers, the reissue calculation of ATC is proposed as a service to be integrated into the airline or travel agency reservation system. This service is referred to as the ATC Standalone solution.

4 ATC Redemption and Upgrade

ATC Redemption is an option of Amadeus Ticket Changer offering airlines the ability to re-price and reissue redemption tickets when fares are filed in miles. The objective is to provide airlines with a unique solution handling both commercial and redemption flows for ticket exchanges and reissues. The aim of ATC Upgrade is to provide the airlines with an automated tool to upgrade commercial tickets in an upper class using miles.

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5 ATC Shopper

ATC shopper is an unmatched product in the industry that combines the unrivaled shopping experience of Amadeus Flex Pricer with the Amadeus Ticket Changer rock-solid reliability and accuracy. With ATC Shopper, the web user is enabled to navigate through a large number of change options (up to 200 in the up-sell panel). These options are firstly displayed in a calendar view; allowing the customer who is flexible with dates to trade off between new departure dates and cost of the change. In a second step, once new departure dates are selected, the change options are displayed in the up-sell panel per available flights and fare family, offering the customer full visibility on flight schedules, new fares services (flexibility) and cost of the change. For detailed information on ATC Shopper, please refer to the ATC Shopper Product Overview.

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6 Features & Benefits

6.1 Features

The key features of Amadeus Ticket Changer are:

� Processing of voluntary reissue and revalidation conditions as filed in Category 31. � Processing of the Category 31 filed through ATPCO, SITA and Amadeus FareXpert

Filing Platform

� Automatic reissue of all itinerary combinations whether they are domestic or international.

� Automatic fare quotation for the revised itinerary. The New Fares are calculated

together with change penalty amounts and any tax changes.

� Available for any point of sale worldwide

� Processing of multi -currencies for all points of sale

� Processing of multi passengers PNRs

� Processes both public and private fares and negotiated fares when net = selling = face value .

� Re issuance of an Airline’s e-ticket regardless of the original issuing GDS/ETS

� Re issuance of interline tickets for partner airlines

� Re issuance of wholly unused or partially used tickets � Re issuance of tickets already reissued

� Price the new itinerary “as booked” (booking is not changed) and store the results

� Possibility to search for the best available solution and, for Amadeus Reservation

customers, to automatically rebook the PNR

� Processing of Dynamic waiver records filed through Amadeus FareXpert Filing Platform

� Re issuance of Redemption tickets with fares filed in miles

� Upgrade commercial tickets with miles

In addition, for Amadeus Reservation customers

� Calculation details always available in the PNR � Possibility to apply additional fees using Service Fee Manager

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� Processing of Involuntary Reissue for airlines customers

� Full integration within Amadeus Central Ticketing including:

� Handling of penalty fees and residual value via automated MCO � Cross Reference between new ticket and applicable MCOs � Virtual MCO and possibility to switch between virtual and paper MCO at office id

level. � Handling e-ticket Airport Control status situation

� Processes paper tickets when first issue occurred in Amadeus system. � Provision of all necessary data available in the A.I.R which permits:

� Integration into National/Airline ticketing systems � Back office download

6.2 How to access ATC

� Amadeus Ticket Changer is available:

� In cryptic mode using either 3270 sessions or Amadeus Reservation Desktop or Amadeus Selling Platform from Version 2.3 (only for Amadeus Reservation customers)

� In graphic mode using Amadeus Reservation Desktop or Amadeus Selling Platform from Version 3.1 (only for Amadeus Reservation customers)

� Via structured messaging using either EDIFACT or API V2 XML format � In the web via the E-retail booking engine

6.3 Benefits for airlines

Increased Revenue

� ATPCO has estimated that one reissue transaction can generate approximately 160 USD (approx. 130 Euros) of additional revenue. The Airline Head Office determines the change fee or penalty amount which should be applied for a specific fare, this amount is then coded in the category 31 and automatically processed by Amadeus. Since category 31 is very sophisticated there are many different permutations possible, for example a different penalty amount can apply depending on when the change to the itinerary is taking place e.g. before or after travel commencement. The airline can determine if any change to city pairs is possible or if only flights can be changed.

� ATC will reduce the number of under-collections resulting from incorrectly reissued

tickets. � ATC will increase revenues in offices worldwide by processing a broad range of

reissue situations (international itineraries, multicurrency and other GDS tickets). � Penalty collection can be enforced by ensuring that the relevant MCO is issued at the

same time as the reissued ticket (for Amadeus Reservation customers only)

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Save Costs and Time

� ATC dramatically decreases the time associated with reissuing a ticket manually. ATC automates the rules retrieval, the fare calculation and the document issuance, reducing agent input to the minimum. Ticket reissue becomes as rapid and simple as a first ticket issuance. Thanks to the simplicity of the process newly hired staff can quickly be up to speed.

� With the Best Pricer reissue, the agent does not need to know in which class he has

to rebook the itinerary as ATC will automatically determines the lowest available class and rebook the PNR while respecting the reissue policy filed in the Category 31.

� On time departures are critically important for an airline. The loss of a time slot can

have serious repercussions on both time and money. Since reissue situations often occur last minute just before flight departure airlines will benefit enormously from a tool which will automate the process and reduce the time involved.

� Guaranteed reissues will reduce the costly manual checks often performed in the

airline’s revenue accounting or revenue integrity departments. For Amadeus Reservation customers, the automatically returned calculations are always available, in both the PNR and A.I.R. allowing a check to be made even when the TST or TSM have been manually changed.

Better Customer Service

� Customers no longer have to wait whilst the airline agent manually recalculates their itinerary. This process usually takes 15 to 30 minutes.

� Customers can benefit from the lowest available solution.

� Thanks to the API v2, automatic re-issue can be made available through websites.

Worldwide consistency

� Thanks to the processing of multi -currencies for any points of sale, Amadeus Ticket Changer can be deployed globally thus ensuring that all airline offices will apply the same processing regardless of location. Passengers will see the same reissue policies applied throughout the world.

Secure Investment with an integrated solution

� Amadeus Reservation customers do not need to build interfaces or use third party technology to benefit from Amadeus Ticket Changer. Because Amadeus Ticket Changer is already integrated with Amadeus Reservation, it allows a rapid, seamless implementation, and saves deployment costs and efforts.

� Amadeus Ticket Changer is accessible through structured interfaces including API

V2, EDIFACT and through cryptic interfaces.

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6.4 Benefits for travel agents

Reissue with confidence

� Travel agents have traditionally been reluctant to reissue tickets since any errors could lead to agency debit memos. An automated tool will guarantee that errors are minimized and agents can reissue with confidence.

Better Customer Service and Customer Retention

� Travel agents will provide additional value to their customers by quickly processing any changes to their itineraries within their own offices. There is no longer a need to send passengers to the airline counter for ticket changes.

� When an agent has to send a passenger to an airline counter, they risk losing this

passenger forever since the passenger may decide to make all future purchases directly with the airline.

� Travel agents can propose to their customers to rebook their itineraries in the

cheapest available solution, thanks to the Best Pricer transactions.

Increase revenue

� Travel agencies can generate new revenues by offering the service of re-issues. � Protection of revenue with guaranteed reissue calculations meaning that you can be

sure that you will not receive ADMs after the passenger has departed

6.5 Benefits for websites

Empower end users

� Passengers can access their online bookings, check what charges are associated with any changes to their itineraries and opt to go ahead with the change or not. This sense of empowerment is appreciated by online customers who expect that if they make their original booking online, they can also change this booking online.

Save Cost and Time

Web site owners can push the work associated with itinerary changes out to the customer, thus reducing the workload for call centers.

Competitive Advantage

� ATC enables web site owners to gain a significant competitive advantage. Consumers will view a website which offers such flexibility in positive terms.

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7 System Overview

7.1 ATC Business flow (for Amadeus Reservation customers)

As can be seen above the end user only needs four simple steps to rebook and reissue the most complex itineraries, whilst behind the scenes the entire process is automated by Amadeus.

AGENT

Step 1: Agent rebooks the itinerary

Step 2: (only for E-tickets) Agent retrieves original E-ticket record, either via PNR or E-ticket number

Step 3: Agent enters reissue request (Pricing reissue or Best Pricer reissue)

Step 4: Agent enters document issuance request

1A TICKETING

E-ticket record is displayed

Following sent to Fare Quote:

• Old itinerary details

• New itinerary details

The TST is updated with fare data:

• Fare calculation

• Tax breakdown of the new itinerary(old tax & new)

• Fare of the new itinerary

• Refundable taxes

• Additional collection (Adcol) The residual value information (if any) is stored in a MCO segment The penalty information (if any is stored in a MCO segment The PNR is rebooked (if needed) to Get the lowest available price (Best Pricer)

The new ticket and MCO documents are issued, registered and reported to the appropriate Revenue accounting system

FARE QUOTE

FQ retrieves the Category 31 belonging to the original fares

• Determines if change allowed • Determines penalty amounts

• Re-price the new itinerary

Following sent to Ticketing:

• Old ticket fare • New ticket fare

Fare difference: Old tax total New tax total Tax difference: Total ticket difference Penalty amount Tax difference: Including penalty Rebooking information (if applicable – Best Pricer)

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7.2 ATC Standalone Business flow (for Non Amadeus Reservation customers)

The exchange of information between an external system and ATC standalone is based on a simple query and reply message exchange. It can be implemented using the dedicated ATC API verbs (XML) or via the ATC EDIFACT messages (host to host). The following workflow describes the different steps of a ticket re-issue detailing the actions to done by the External system and the ones performed by the ATC Standalone solution.

The External system gathers the new itinerary and the original ticket number, populates the ATC Standalone API verb or the EDIFACT message and sends it to ATC Standalone system. In return, ATC Standalone provides the new fares and taxes, the balances with old fares and taxes, the applicable penalties, the refundable taxes, the additional collection, the new fare calculation and the new booking codes (in case of a Best Pricer re-pricing request). The External system is then responsible for populating the ticketing documents, re-issuing tickets and producing any accounting documentation if needed.

AGENT

Step 1: Agent rebooks the itinerary

Step 2: Agent enters reissue request (Pricing reissue or Best Pricer reissue)

Step 3: Agent enters document issuance request

External system

Following data are sent to ATC Standalone

• New itinerary details

• Ticket number

• Posting levels (if airline’s availability is used rather than 1A availability)

The External system populates the ticketing documents with the resulting calculation information

ATC Standalone

ATC Standalone

• Retrieves the e-ticket information from the airline e-ticket database

• Retrieves the Category 31 belonging to the original fares

• Determines if change allowed • Determines penalty amounts

• Re-price the new itinerary

Following data sent to the External system:

• Old ticket fare • New ticket fare

• Fare difference

• Old tax total

• New tax total

• Tax difference

• Total ticket difference

• Penalty amount

• Refundable taxes

• Tax breakdown

• Additional collection

• Residual value

• Fare calculation

• Rebooking information (if applicable best pricer)

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7.3 Workflows - ATC versus Manual

The following fairly simple reissue example illustrates the added value of ATC. The passenger originally bought a London - Frankfurt – London ticket and has flown the outbound sector. The passenger now changes the return flight to Frankfurt - London – Edinburgh. To further simplify matters the example assumes that the rebooking has already been done on the same airline and the original PNR is being used. Original PNROriginal PNROriginal PNROriginal PNR --- TST ---

RP/LONU1210D/LONU1210D OC/PR 9MAY05/1441Z 2LAG7I

1.TEST/ATC

2 BA 914 M 09MAY 1 LHRFRA FLWN

3 BA 911 Y 13MAY 5 FRALHR HK1 2 1855 1935 *1A/E*

4 AP LON 01295 550653 - AMADEUS UK-DEMO/NO LINE (NICE) - A

5 TK OK09MAY/LONU1210D//ETBA

6 FA PAX 125-9699000260/ETBA/GBP378.00/09MAY05/LONU1210D/12345

675/S2-3

7 FB PAX 0900003702 TTP/XF1/ET OK ETICKET/S2-3

8 FE PAX NONREF/NONCHG/-EUNBA/S2-3

9 FM PAX *C*0/S2-3

10 FP CASH

11 FV BA

Original eOriginal eOriginal eOriginal e----ticket ticket ticket ticket TKT-1259699000260 RCI- 1A LOC-2LAG7I

OD-LONLON SI- FCMI-0 POI-LON DOI-09MAY05 IOI-12345675

1.TEST/ATC ADT ST

1 OLHR BA 914 M 09MAY 1840 OK MEUNBA F 09MAY09MAY 23K

2 OFRA BA 911 Y 13MAY 1855 OK YFLBA O 13MAY13MAY 23K

LHR

FARE F GBP 329.00

TAX GBP 5.00GB

TAX GBP 11.90UB

TAX GBP 32.10XT

TOTAL GBP 378.00

/FC LON BA FRA150.67BA LON481.76NUC632.43END ROE0.520999XT8.50YQ

8.50YQ10.20RA4.90DE

FE NONREF/NONCHG/-EUNBA

FP CASH

Rebooked PNRRebooked PNRRebooked PNRRebooked PNR --- TST ---

RP/LONU1210D/LONU1210D OC/PR 9MAY05/1441Z 2LAG7I

1.TEST/ATC

2 BA 914 M 09MAY 1 LHRFRA FLWN

3 BA8735 Y 13MAY 5 FRALCY HK1 2 1810 1850 AR1 E 0 M

OPERATED BY BA CITIEXPRESS

SEE RTSVC

4 BA8710 Y 13MAY 5 LCYEDI HK1 2000 2125 AR1 E 0 M

OPERATED BY SUBSIDIARY/FRANCHISE

5 AP LON 01295 550653 - AMADEUS UK-DEMO/NO LINE (NICE) - A

6 TK OK09MAY/LONU1210D//ETBA

7 FA PAX 125-9699000260/ETBA/GBP378.00/09MAY05/LONU1210D/12345

675/S2

8 FB PAX 0900003702 TTP/XF1/ET OK ETICKET/S2

9 FE PAX NONREF/NONCHG/-EUNBA/S2

10 FM PAX *C*0/S2

11 FP CASH

12 FV BA

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ATC Process

Step 1: Agent retrieves original E-ticket record

Step 2: Agent prices the reissue and stores the TST and TSM

Step 3: Agent adds form of payment for TST and TSM

Step 4: Agent issues the new ticket and MCO

ATC Entries

TWD

Manual Process

Step 1: Agent retrieves original E-ticket record

FXQ

FPO/CASH+/CASH

5/FPCASH

TTP/TTM

Step 2: Agent prints E-ticket record to keep trace of original fare, taxes and fare basis

Step 3: Agent does a past date fare display to be able to access the fare notes

Step 4: Agent displays the penalty information from fare notes

Step 5: Agent print the most restrictive penalty info

Step 6: Agent does a past date pricing for the new itinerary including the flown segments

Step 7: Agent prints the fare data to keep track of the new fare, taxes and fare basis.

Step 8: Agent calculates what the passenger will have to pay

Step 9: Agent creates a blank TST shell for the new segments

Step 10: Agent adds in all the data into the new TST shell, this includes: New Fare amount Original taxes mark paid New taxes marked unpaid Full fare calculation Additional collection

Step 11: Agent adds in the original ticket information

Step 12: Agent creates a TSM for the cancellation penalty

Step 13: Agent adds form of payment for TST and TSM

Step 14: Agent issues the new ticket and MCO

Manual Entries

TWD

Print Screen

FQDLHRFRA/ABA/D09MAY05

FQN14*PE

FQN14*PE

Print Screen

Manual Calculation (New Fare - Old Fare) + (New taxes – Old taxes) + Change Fee = Total charged to passenger

FQP LHR/D09MAY/ABA/CM FRA- /D13MAY/ABA/CY LCY /D13MAY/ABA/CY EDI /R,09MAY05/L

Print Screen

TTC/S3,4

TTK /T2 /BYFLBA /V13MAY /A23K /RGBP426.00 /O5.00GB /O11.90UB /O17.00YQ /O10.20RA /O4.90DE /X14.90UB /TGBP121.90

TTK /T2 /C LONBA FRA150.67BA X/LON BA EDI666.98NUC81765END ROE0.52099

FO* Displays the full entry. It can be, then, copied and pasted

IMCMQ/BAFRA13MAY /GPB50.00

FPO/CASH+/CASH

5/FPCASH

TTP/TTM

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Please note:Please note:Please note:Please note: the step 1 is mandatory for electronic tickets only. It is also possible to perform an informative pricing request with ATC (FXF). This displays all of the reissue details without storing the results in the PNR. The equivalent manual steps are shown in steps 2-8 above. You can also perform an informative Best Pricer reissue to find the lowest available solution by using FXE (this transaction will not store the results in the PNR) or by using the confirmed Best Pricer reissue FXO.

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7.4 Product Functionality

In order to reissue a ticket with ATC, an agent will take four main steps -

1. Rebooking 2. Re-pricing 3. Document preparation 4. Document issuance

It is assumed that the rebooking process is covered elsewhere, only the last three steps are covered in more detail below.

7.4.1 Re-pricing entries

ATC introduces four new pricing requests consistent with the normal fare quote functionality.

� Informative Informative Informative Informative ReReReRe----ppppricing ricing ricing ricing (FXF)(FXF)(FXF)(FXF) The Informative Re-pricing request prices the new itinerary and displays the calculation.

� Confirmed ReConfirmed ReConfirmed ReConfirmed Re----pricing (FXQ)pricing (FXQ)pricing (FXQ)pricing (FXQ) (For Amadeus Reservation customers only) The Confirmed Re-pricing request prices the new itinerary, displays the calculation and stores the TST and any relevant TSMs.

� Informative Informative Informative Informative Best Pricer Best Pricer Best Pricer Best Pricer RRRReeee----pricingpricingpricingpricing (FXE) (FXE) (FXE) (FXE) The Informative Best Pricer Re-pricing request proposes a reissue for the new itinerary, making potential changes to the booking code(s), in order to match the lowest available solution. Even segments which have not been changed by the customer can be proposed to be rebooked.

� Confirmed BConfirmed BConfirmed BConfirmed Best Pricer est Pricer est Pricer est Pricer ReReReRe----ppppricing (FXO)ricing (FXO)ricing (FXO)ricing (FXO) (For Amadeus Reservation customers only) The Confirmed Best Pricer Re-pricing request (FXO) automatically reissues the new itinerary, making potential changes to the booking code(s) in order to match the lowest available solution. This transaction stores the TST and any relevant TSMs.

With the Best Pricer transactions, you can also choose a cabin class and restrict the search of fares to these preferred cabins: /KY for Economy, /KM for Standard Economy, /KW for Premium Economy, /KC for Business and /KF for First class cabin (For ATC Standalone product, the preferred cabins will have to be provided by the airline in the input message) For Amadeus Reservation customers: All of the above entries (FXF, FXQ, FXE and FXO), require a cross reference with the Ticket number. If there is only one ticket number in the PNR this is automatic. If there are multiple ticket numbers in the PNR (FH or FA), it is essential to include the valid ticket number in the transaction entry. This can be done in different ways:

� FXF/TKTnnnFXF/TKTnnnFXF/TKTnnnFXF/TKTnnn----nnnnnnnnnn nnnnnnnnnn nnnnnnnnnn nnnnnnnnnn The full ticket number can be entered including the airlines numeric code

� FXQ/Tx FXQ/Tx FXQ/Tx FXQ/Tx

The line number of the FA or FH can also be used

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� FXQ/Px FXQ/Px FXQ/Px FXQ/Px The passenger reference can be used (without ticket reference, the system will automatically take the ticket associated with the passenger in the PNR)

� FXF/PxFXF/PxFXF/PxFXF/Px/ TKTnnn/ TKTnnn/ TKTnnn/ TKTnnn----nnnnnnnnnn nnnnnnnnnn nnnnnnnnnn nnnnnnnnnn Association of the passenger and the ticket number to be re-priced (mandatory in case of partial reissuance in a multi-passenger PNR context) � FXF/Px/ TKTnnnFXF/Px/ TKTnnnFXF/Px/ TKTnnnFXF/Px/ TKTnnn----nnnnnnnnnn //Pynnnnnnnnnn //Pynnnnnnnnnn //Pynnnnnnnnnn //Py----z//Tnz//Tnz//Tnz//Tn Mixed selection: example of different tickets to be re-priced together using the different way to specify them

For paper tickets, in your Ticket Changer pricing entry, you must enter the FA/FH element line number (T7) or the 13-digit ticket number (105-1234567890), followed by the last two digits of the ticket number (90) and the coupon numbers to be re-issued (34). Examples: FXF/T7*90C34 (one ticket number) FXE/TKT105-1234567890*90C34 (one ticket number) FXF/T7*90C34-91C1234 (conjunction ticket) FXE/TKT105-1234567890C34-91C1234 (conjunction ticket) If the original ticket was based on a special fare i.e. a specific corporate code or Passenger type code (PTC) these needs to be included. For example:

� FXQ/T5/R,U003209FXQ/T5/R,U003209FXQ/T5/R,U003209FXQ/T5/R,U003209 Where 003209 is the corporate code number � FXF/T5/R,U*COMPAQFXF/T5/R,U*COMPAQFXF/T5/R,U*COMPAQFXF/T5/R,U*COMPAQ Where COMPAQ is the corporate name � FXF/TKT057FXF/TKT057FXF/TKT057FXF/TKT057----3531111111/RYTH3531111111/RYTH3531111111/RYTH3531111111/RYTH Where YTH is the PTC

The exception to this is if the passenger type code (PTC) is stored in the PNR; either in the name field or the FD element; then this will be automatically taken into account at time of re-pricing. Once the pricing entry is accepted the results are provided to the airline or displayed to the agent, this is a comparison of all of the old and new fare details and includes the following data:

� Old base fare/New base fare � Non refundable amount � Fare balance � Old/New tax/Non refundable tax � Tax balance � Ticket Difference � Penalty � Grand total � Total Additional collection � Residual value

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7.4.2 Reissue

An example of the screen display (cryptic format) can be seen below. FXQ

01 INTERLINE/MR

PRICED WITH VALIDATING CARRIER AF - REPRICE IF DIFFERENT VC

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

PAR

NYC AF 0022 V 01OCT VK4AP21 01OCT01OCT PC

AMS KL 0644 Q 30OCT QKPX4FR 30OCT30OCT PC

PAR KL 1233 Q 31OCT QKPX4FR 31OCT31OCT PC

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE EUR 436.00

NEW BASE FARE EUR 436.00

FARE BALANCE EUR 0.00

PAYMENT CURRENCY

OLD TAX EUR 263.40

NEW TAX EUR 308.91

TAX BALANCE EUR 45.51

TICKET DIFFERENCE EUR 45.51

PENALTY EUR 100.00

GRAND TOTAL EUR 145.51

TOTAL ADD COLL EUR 235.51

RESIDUAL VALUE EUR -90.00

The above example includes:

� An additional collection of taxes (45.51 euros) � The appropriate penalty (100 euros) � The grand total (penalty + additional collection of taxes) � The residual value of 90 euros linked to the YQ refundable tax (detailed in the TQT of

the new ticket) � The total additional collection which sums up the additional collection on the ticket

(135.51 euros) plus the penalty fee (100 euros).

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� Related TQT for new ticket: TST00001 PARAF08AA AA/20JUL I 0 OD PARPAR SI

T-E

FXQ

1.INTERLINE/MR

1 CDG AF 022 V 01OCT 0825 OK VK4AP21 01OCT01OCT 2PC

2 O JFK KL 644 Q 30OCT 2310 OK QKPX4FR 30OCT30OCT 2PC

3 X AMS KL 1233 Q 31OCT 1215 OK QKPX4FR 31OCT31OCT 2PC

CDG

FARE R EUR 436.00

TX001 X EUR 7.25CJSO TX002 X EUR 2.00VVMU TX003 X EUR 6.26RNDP

TX004 X EUR 120.00YRVA TX005 O EUR 90.00YQAC TX006 O EUR 21.47QXAP

TX007 O EUR 4.00IZEB TX008 O EUR 7.04FRSE TX009 O EUR 10.38FRTI

TX010 O EUR 3.93YCAE TX011 O EUR 11.50USAP TX012 O EUR 11.50USAS

TX013 O EUR 3.57XACO TX014 O EUR 5.00XYCR TX015 O EUR 1.79AYSE

TX016 O EUR 3.22XF

TOTAL EUR 135.51

REFUNDABLE TAXES

TX017 Q EUR 90.00YQAC

PAR AF NYC306.02KL X/AMS KL PAR306.02NUC612.04END ROE0.712358

In the Best Pricer confirmed re-pricing mode, the itinerary will automatically be rebooked if the result requires the booking class to be changed. No rebooking will be made if the booking class remains unchanged. Same original PNR used for example of a screen display in Best Pricer confirmed re-pricing mode, cabin selection.

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FXO/KC

01 ATC/SCREEN

ITINERARY REBOOKED

LAST TKT DTE 02APR07 - - DATE OF ORIGIN

PRICED WITH VALIDATING CARRIER BA - REPRICE IF DIFFERENT VC

------------------------------------------------------------


BOM

LON BA 0138 C * 02APR 0215 CFFAS1 01APR PC

NYC BA 0117 C * 05MAY 0855 CFFAS1 01APR PC


OLD BASE FARE INR 33000

NEW BASE FARE INR 109655

FARE BALANCE GBP 877.00

PAYMENT CURRENCY

OLD TAX GBP 178.30

NEW TAX GBP 331.90

TAX BALANCE GBP 153.60

TICKET DIFFERENCE GBP 1030.60

PENALTY GBP 25.00

GRAND TOTAL GBP 1055.60

TOTAL ADD COLL GBP 1055.60

RESIDUAL VALUE GBP 0.00

A warning message is displayed advising that the itinerary has been rebooked. A star is displayed next to each booking code changed in order to match the lowest available solution considering the cabin selected.

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7.4.3 Automated Revalidation

When passengers request basic reservation changes like change of date or change of flights, some airlines allow agents to perform a ticket revalidation. The ticket revalidation basically consists of the update of the current e-ticket with the new date or new flight information without requiring the reissue of a new ticket. However, as the ticket revalidation process is subject to strict rules, without an automated solution the agent has to evaluate manually if he can proceed with a ticket revalidation or go for a ticket re-issue. This manual intervention requires expertise, takes time and often leads to errors, under collection or debits memos. The Automated Revalidation has been therefore implemented in ATC with the objective to remove any manual intervention in the reservation change flow. Triggered by a specific filing in Category 31 (please refer to the Amadeus Cat 31 filing procedure), the Automated Revalidation in ATC can automatically perform all the necessary checks and provide a revalidation recommendation when using the standard ATC pricing entries. The decision to go for a ticket revalidation or a ticket reissue is now made by ATC and not left anymore to the agent decision. An unlimited number of revalidation can take place as long as no reissue has been made after departure. Illustration of a revalidation display:

FXQ/P1

01 TICKET CHANGER/REVALIDATION

LAST TKT DTE 01DEC07 – SEE ADV PURCHASE

------------------------------------------------------------


PAR

BUE 1A 0416 H 10JUL HH2AP7 10JUL10JUL 20

PAR 1A 0417 H 30JUL HH2AP7 30JUL30JUL 20

**** REVALIDATION ****

PENALTY EUR 100.00

* REVALIDATION : PLEASE COLLECT PENALTY

For Amadeus Reservation customers, the TTP/ETRV transaction is used to revalidate the ticket. The penalty fee (if applicable) is charged to the customer via a MCO. The benefits of the Automated Revalidation are two folds: Revenue ProtectionRevenue ProtectionRevenue ProtectionRevenue Protection

� Revalidation rules of the airlines are systematically checked and applied � No more misuse of Revalidation resulting in under collection for the airlines and debit

memos for the travel agencies. � Penalty fees can be automatically collected in Revalidation.

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Time SavingTime SavingTime SavingTime Saving � No need for the agent to manually validate the Revalidation rules � Less expertise and less manual intervention is needed � The agent will always use the same transaction to handle changes.

7.4.4 Category 31

Reissue conditions are filed by the airline within the ATPCO, SITA or Amadeus Category 31. Category 31 contains information such as:

� Whether changes are permitted, � When changes are permitted (before or after departure, up to the advance

purchase of the original fare or anytime), � How much is the change fee and how it is applied, � How the residual value must be processed.

Category 31 also contains additional reissue conditions such as:

� What re-pricing rule conditions follow, � Which portion of the itinerary can be changed, and which one must remain

unchanged, � What type of fare must be used for re-price (ATPCO Fare Type Code, Fare

Class, Normal/Special fare, etc.), � Which Process tags* must be applied, � How will the new Fare Rule be applied?

* Up to 11 Process tags define if the new fares must be:

� Fares that are applicable at the time of the reissue (Current fares) � Those which were applicable at the time of the original issue (Historical fares) � The original fare (Keep the fare) � A combination of the above

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7.4.5 Category 31 in FareXpert

Category 31 can be filed through the Voluntary Changes application in Amadeus FareXpert Filing Platform for your Amadeus Negotiated fares and/or DDF. Using this functionality will enable you to use ATC to reissue these fares.

Selection panel of Voluntary Changes application for Negotiated fares

Example of Voluntary Changes panel in Amadeus FareXpert Filing Platform

For detailed information on Voluntary Changes in FareXpert, please refer to the ATC- Voluntary Changes Filing Procedure for FareXpert users document.

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7.4.6 Document Preparation (for Amadeus Reservation customers only)

The majority of the information needed to reissue a ticket is automatically stored when performing a confirmed transaction (FXQ or FXO). This includes:

� The updated TST � Change Penalty TSM � Residual Value TSM

This means that the only information the end user has to add in are the necessary fare elements (e.g. new form of payment) and any additional information that the airline requests. TST of previous example displayed below

TST 00001 LON1A0ATC AA/24JAN I 0 LD 02APR07 OD BOMNYC SI .... T- . AL ...

1.ATC/SCREEN

CTY CR FLT/CLS DATE TIME ST PC F/B TKT/D NVB NVA BG

1 . BOM BA 138 C 02APR 0215 OK CFFAS1......... ..... 01APR 3PC

2 O LHR BA 117 C 05MAY 0855 OK CFFAS1......... ..... 01APR 3PC

. JFK ............... ..... ..... ...

. ............... ..... ..... ...

. ............... ..... ..... ...

FARE R INR 109655 EQUIV GBPGBP........ TX001 X GBP 153.60JNA

) TX002 O GBP 65.00YQAC TX003 O GBP 80.00GBAD TX004 O GBP 14.30UBA

TOTAL GBP 1030.60 BR 0.011445... ... ........... NF ...........

COMMISSION ......................... TOUR CODE .................

FORM OF PAYMENT M............................................................

............................

FARE CALCULATION BOM BA LON BA NYC M2457.64NUC2457.64END ROE44.618000.........

...............................................................................

...............................................................................

..........................

EN ...........................................................................

PR ...........................................................................

ORIGINAL ISSUE/IN EXCHANGE 125-2431220085LON24JAN07/91496716/125-24312200850E1

V......................................................... MOR

ATC automatically stores the TST as a reissue; this means that the following fields are correctly populated without the need of end user intervention:

� Base fare with the Reissue Indicator ( R ) � Old and new taxes (O/X/Q) � Full fare calculation � Original Issue ticket reference � Not valid before/after date

The PNR is automatically updated with ‘original/issued in exchange for’ element (FO) and when applicable, MCO element (penalty fee collection or residual value). As a result the only element the end user needs to modify is the new form of payment. Although the fare details are automatically stored with the FXQ or FXO entries the TST indicator depends on the source of the original fare details.

� If the Original Ticket has been automatically priced and issued in Amadeus, if no manual update is performed on fare calculation, the TST remains set as automatic.

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� If the Original Ticket has a manual TST indicator and was issued in Amadeus, a message is returned by the Fare quote application informing the End user that the TST will be set to manual.

If the original Ticket was issued on another GDS, a message is returned by the Fare quote application informing the End user that the TST will be set to manual. The change penalty MCO is completed according to the IATA recommendations. Illustration below still in accordance with previous case:

TSM 0001 TYPE M LON1A0ATC AA/24JAN INT . CARR BA.

1.ATC/SCREEN

PRESENT TO: BRITISH AIRWAYS.............................................

AT: LONDON......................................................

TYPE OF SERVICE: R.. *RESERVATION CHANGE FEE...................................

........................... ADD INF/RKS: ..................................

...............................................................................

...............................................................................

..........................

ISSUED IN CONNEXION WITH: ...................................

FARE F GBP 25.00 EQUIV .............. TAX . ................

O/CHRG .............. EQ O/CHRG ..............

EXCH VAL GBP 25.00 EQ EXCH ..............

SVC CHRG ................ TAX/MCO . ..............

TOTAL GBP 25.00 BR ........... ... ........... NF ..............

FP ............................................................................

............. COMMISSION ......................... TOUR CODE .................

EN ..........................................................................

ORIGINAL ISSUE/IN EXCHANGE ....................................................

The following fields are populated automatically:

� Validating Carrier � Present To/At � Reason For Issuance Code � Issued in Connection With � Amount

Please note that the ‘Issued in Connection With’ field will only be populated once the new ticket is issued (prior to the MCO). Example below of a residual value MCO:

> S ....

TSM 0001 TYPE M PARAF0100 AA/28MAR INT . CARR AF.

1.AMADEUS/TICKET CHANGER

PRESENT TO: AIR FRANCE..................................................

AT: PARIS.......................................................

TYPE OF SERVICE: K *REFUNDABLE BALANCE.........................................

......................... ADD INF/RKS: ....................................

................................................................................

................................................................................

.........................

ISSUED IN CONNEXION WITH: 057-6596785692...................................

FARE R EUR 927.00 EQUIV .............. TAX . ................

O/CHRG .............. EQ O/CHRG ..............

EXCH VAL EUR 927.00 EQ EXCH ..............

SVC CHRG ................ TAX/MCO . ................

TOTAL EUR 0.00 BR ........... ... ........... NF ..............

FP O/CASH......................................................................

.............. COMMISSION ......................... TOUR CODE .................

EN ..........................................................................

ORIGINAL ISSUE/IN EXCHANGE.057-6596704557PAR12JAN05/20490072/057-6596704557E2.

..........................................................

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In the case of a Residual Value MCO the following fields are populated automatically:

� Validating Carrier � Present To/At � Reason For Issuance Code � Issued in Connection With � Original issue � Fare amount with the Reissue indicator � Total Amount shown as no additional collection

Please note that the ‘Issued in Connection With’ field will only be populated once the new ticket is issued (prior to the MCO). In addition, a new specific reissue panel has been created: The TQR This TQR display is a standalone entry which contains reissue data returned by Fare Quote. The TQR is a display mode which can not be updated manually. If the end user modifies any fare data, the TQR display will remain unchanged and can be accessed as a reference in the future if required.

TST00001 TKT-125-2431220085E1

PRICED WITH VALIDATING CARRIER 1A - REPRICE IF DIFFERENT VC

01.ATC/REISSUE PANEL


OLD BASE FARE INR 33000

NEW BASE FARE INR 109655

FARE BALANCE GBP 877.00

PAYMENT CURRENCY

OLD TAX GBP 178.30

NEW TAX GBP 331.90

TAX BALANCE GBP 153.60

TICKET DIFFERENCE GBP 1030.60

RESIDUAL VALUE GBP 0.00

TST ADD COLL GBP 1030.60

PENALTY GBP 25.00

TOTAL ADD COLL GBP 1055.60

GRAND TOTAL GBP 1055.60

7.4.7 Netting

Netting recommended practice 1721 has been defined by the Industry for the purpose of reducing the number of interim documents issued (MCO/MPD/EMD) through automated reissue tool. It results in a decrease in cost for our customers and avoids conflicting situations when passengers are requested to pay additional collection when a refund is also due on the original ticket. The concept of Netting means the establishment of values across fares, taxes and penalty that would be used to calculate a refund or an additional collection. A new display has been created showing the new way of calculating the reissue/exchange transaction. When Netting applies, only one currency of reference is used for the calculation of fare/tax balances and penalty: the currency of sale of the first issuance. Only the last step may lead to a conversion in reissue currency of sale when the final result is positive and when an additional collection is due. ATC Netting functionality is for now only available for reissues done by the airlines and can be activated or deactivated using a switch in the Carrier management table. There are 3 different flavors of Netting requested by our customers.

1. Netting done between Fare and taxes only 2. Netting done between Fare / taxes and penalty generating 3 levels of taxes( Old,

New, Refundable) 3. Netting done between Fare/ taxes and penalty generating 5 levels of taxes (Old, new,

refundable, New paid and used/compensated). This last flavor reflects the complete solution of Netting informing with a great level of details the revenue accounting systems how the amounts have been compensated between themselves. As a consequence, to have this full traceability of the netted amounts, we have introduced new Taxes types that are illustrated in the TST example below.

Netting will be available to the Travel agents world when the reporting area will be defined and the RET file ready to support Netting data (BDISG working group started in 2010)

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Illustration of the Netting Re-pricing Output

1111.... ReReReRe----pricing opricing opricing opricing output without netting processutput without netting processutput without netting processutput without netting process

FXQ/TKT125-2441557092

01 NETTING/DISPLAY

------------------------------------------------------------


SYD

LON BA 15MAR15MAR PC

SYD BA 21MAR21MAR PC


OLD BASE FARE AUD 576.00

NEW BASE FARE AUD 644.00

FARE BALANCE (1) AUD 68.00

PAYMENT CURRENCY

OLD TAX AUD 185.00

NEW TAX AUD 167.00

TAX BALANCE (1) AUD -18.00

TICKET DIFFERENCE AUD 50.00

PENALTY AUD 50.00

GRAND TOTAL AUD 118.00

TOTAL ADD COLL AUD 68.00

RESIDUAL VALUE AUD -18.00 <<<<<<<<<<<<<<

(1) FARE/TAX MUST BE REFUNDED - SEE TST AFTER FXO/FXQ

Without Netting functionality two MCOs need to be issued: The Ticket shows an ADC of 68.00 AUD The MCO for residual amount is generated for 18.00 AUD The MCO for penalty amount is generated for 50.00 AUD

2222.... ReReReRe----pricing opricing opricing opricing output with netting processutput with netting processutput with netting processutput with netting process

FXQ/TKT125-2441557092

01 NETTING/DISPLAY

------------------------------------------------------------


SYD

LON BA 15MAR15MAR PC

SYD BA 21MAR21MAR PC

OLD BASE FARE AUD 576.00

NEW BASE FARE AUD 644.00

FARE BALANCE AUD 68.00

OLD TAX AUD 185.00

NEW TAX AUD 167.00

TAX BALANCE AUD -18.00

TICKET DIFFERENCE AUD 50.00

PENALTY AUD 50.00

TOTAL ADD COLL AUD 100.00

GRAND TOTAL AUD 100.00

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The passenger does not get any refund anymore. Only one MCO of AUD 50.00 is issued for the penalty to collect (whereas in the previous display the residual value amount also generates an MCO) Illustration of a complete Netting example with 5 levels of taxes Please note that this example has been done using the EMD functionality. An SVC element is therefore generated instead of an MCO line First issue EFirst issue EFirst issue EFirst issue E---- tkt tkt tkt tkt

TKT-0572490701003 RCI- 1A LOC-2BUUO8

OD-CDGMAD SI- FCMI-0 POI-BES DOI-05OCT09 IOI-20498170

1.ATC/RESIDTAX ADT S I

1 OCDG AF 2000 C 20JAN 1815 OK COW1 O 30K

MAD

FARE F EUR 765.00

TAX EUR 30.00YQ

TAX EUR 9.24QX

TAX EUR 24.30XT

TOTAL EUR 828.54

/FC PAR AF MAD1073.89NUC1073.89END ROE0.712358XT10.00IZ3.92FR10.

38FR

FP CASH

NEW ItineraryNEW ItineraryNEW ItineraryNEW Itinerary

--- TST TSM RLR ---

RP/BESAF08AA/BESAF08AA AA/SU 5OCT09/1253Z 2BUUO8

RF B

1.ATC/RESIDTAX

2 AF1919 C 23JAN 6 FRACDG HK1 1525 2 1555 1715 *1A/E*

3 SVC AF HK1 RSVR

4 AP BES 0820.320.820 - INTERNET AIRFRANCE.FR - A

Repricing Repricing Repricing Repricing TSTTSTTSTTST

TST00002 BESAF08AA AA/05OCT I 0 OD FRAPAR SI

T-

FXQ/S2

1.ATC/RESIDTAX

1 FRA AF 1919 C 23JAN 1555 OK COW1 23JAN 30K

CDG

FARE R EUR 459.00

TX001 G EUR 7.20DESE TX002 G EUR 19.20RAEB TX003 O EUR 30.00YQAC

TOTAL EUR 0.00


REFUNDABLE TAXES

TX004 U EUR 9.24QXAP TX005 U EUR 10.00IZEB TX006 U EUR 3.92FRSE

TX007 Q EUR 7.14FRTI TX008 U EUR 3.24FRTI

FRA AF PAR644.33NUC644.33END ROE0.712358

11.FO 057-2490701003BES05OCT09/20498170/057-24907010030E1

12.FP O/CA

>

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TQRTQRTQRTQR

TST00002 TKT-057-2490701003E1


01.ATC/RESIDTAX



FARE BALANCE EUR -306.00

OLD TAX EUR 63.54

NEW TAX EUR 56.40

TAX BALANCE EUR -7.14

TICKET DIFFERENCE EUR -313.14

PENALTY EUR 0.00

RESIDUAL VALUE EUR -313.14

GRAND TOTAL EUR -313.14

TQM TQM TQM TQM

TSM 1 TYPE P BESAF08AA AA/05OCT 00 EMD-S CARR AF

1.ATC/RESIDTAX

RFIC-D/D FINANCIAL IMPACT

1. RFISC-996 REFUNDABLE BALANCE L

3

OPERATING CC-AF CPN VALUE-313.14

PRESENT TO:AIR FRANCE

PRESENT AT:BREST

ICW-0572490701007

ADD INF/RKS:

FARE R EUR 313.14

TOTAL EUR 0.00

FO 057-2490701003BES05OCT09/20498170/057-24907010030E1

FP O/CA

REISSUE OF NEW TICKET AND EMDREISSUE OF NEW TICKET AND EMDREISSUE OF NEW TICKET AND EMDREISSUE OF NEW TICKET AND EMD

--- TST TSM RLR ---

RP/BESAF08AA/BESAF08AA AA/SU 5OCT09/1253Z 2BUUO8

RF B

1.ATC/RESIDTAX

2 AF1919 C 23JAN 6 FRACDG HK1 1525 2 1555 1715 *1A/E*

3 SVC AF HK1 RSVR

4 AP BES 0820.320.820 - INTERNET AIRFRANCE.FR - A

5 TK OK05OCT/BESAF08AA//ETAF

6 FA PAX 057-2490701007/ETAF/EUR0.00/05OCT09/BESAF08AA/2049817

0/S2

7 FA PAX 057-8207101002/DTAF/EUR0.00/05OCT09/BESAF08AA/2049817

0/S3

8 FHE PAX 057-2490701003

9 FB PAX 0500000007 TTP/TTM/RT OK ETICKET/EMD/S2

10 FB PAX 0500000007 TTP/TTM/RT OK ETICKET/EMD/S3

11 FO PAX 057-2490701003BES05OCT09/20498170/057-24907010030E1/S2

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7.4.8 Multi passengers PNR handling

To further improve the agent productivity, the multi-passenger feature allows the re-pricing in one shot of up to 9 passengers with up to 6 different passenger type codes and up to 3 cumulative discounts. This functionality is available for both reissue and revalidation calculation in both Pricing as booked and Best Pricer modes. Only tickets priced and issued at the same place and time and for the same itinerary are candidate for re-pricing with a single entry. In others situations, each ticket can still be re-priced individually. Using Best pricer option, all passengers of a PNR must be re-priced together. Partial passenger selection is not possible. As a result of a re-pricing transaction, the main re-pricing information is provided in a summary panel: FXQ

PASSENGER PTC PENALTY TOT ADDCOL RESIDUAL GRD TOTAL

<EUR> <EUR> <EUR> <EUR>

01 RIBEIRO/MIG* ADT 50.00 78.25 0.00 78.25

02 RIBEIRO/EST* ADT 50.00 78.25 0.00 78.25

03 RIBEIRO/LAU* CH 25.00 39.25 0.00 39.25

02 RIBEIRO/JEA* IN 0.00 0.00 0.00 0.00

TOTAL 125.00 195.75 0.00 195.25

Detailed re-pricing information for each passenger can be displayed using successive MD/MU transactions from the re-pricing index MD FXQ

01 RIBEIRO/MIGUEL


------------------------------------------------------------


BOD

LYS AF 7801 M 18MAR MAP1 18MAR18MAR 20

BOD AF 7800 M 28MAR MAP1 28MAR28MAR 20





PAYMENT CURRENCY

OLD TAX EUR 75.60

NEW TAX EUR 75.85



PENALTY EUR 50.00


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RESIDUAL VALUE EUR 0.00

In case of multi-passenger confirmed re-pricing, ATC automatically creates a TST for each passenger. The TST panel is displayed using the TQT entry TST panel

T P/S NAME TOTAL FOP SEGMENTS

1 .1 RIBEIRO/MIGUEL EUR 28.25 CA 4-5

2 .2 RIBEIRO/ESTELLE EUR 28.25 CA 4-5

3 .3 RIBEIRO/LAURIE EUR 14.25 CA 4-5

4 .2 I RIBEIRO/JEANNE(INF) EUR 0.00 CA 4-5

Individual TST display can be obtained using TQT/Tx transactions from the TST panel. TQT/T1 TST00001 PARAF08AA AA/15JAN A 0 OD BODBOD SI

T-E

FXQ

1.RIBEIRO/MIGUEL

1 BOD AF 7801 M 18MAR 0645 OK MAP1 18MAR18MAR 20K

2 O LYS AF 7800 M 28MAR 0700 OK MAP1 28MAR28MAR 20K

BOD

FARE R EUR 225.00

TX001 X EUR 0.25FRTI TX002 O EUR 34.00YQAC TX003 O EUR 2.00IZEB

TX004 O EUR 7.81QWLO TX005 O EUR 7.84FRSE TX006 O EUR 18.30FRTI

TX007 O EUR 3.86UIVZ

TOTAL EUR 28.25


REFUNDABLE TAXES

BOD AF LYS112.50AF BOD112.50EUR225.00END

21.FE EVASION APEXCHANGES/REFUND RESTRICTED

25.FO 057-2168580379PAR15JAN08/20498170/057-21685803790E1

29.FP CA

For each passenger, a TQR panel display is automatically generated at confirmation time. All TQR panels are listed in an index panel.

TQR

T P/S NAME GRAND TOTAL SEGMENTS

1 .1 RIBEIRO/MIGUEL EUR 78.25 4-5

2 .2 RIBEIRO/ESTEL+ EUR 78.25 4-5

3 .3 RIBEIRO/LAURI+ EUR 39.25 4-5

4 .2 I RIBEIRO/JEANN+ EUR 0.00 4-5

Individual TQR display can be obtained by using the TQR/Tx entry from the TQR index panel.

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TQR/T1 TST00001 TKT-057-2168580379E1


01.RIBEIRO/MIGUEL





PAYMENT CURRENCY

OLD TAX EUR 75.60

NEW TAX EUR 75.85




TST ADD COLL EUR 28.25

PENALTY EUR 50.00



Clear additional benefits

� Time savings and revenue protection extended to multi-passenger ticket change � Increased customer service � Increase significantly the scope for online

7.4.9 Multi-re-issue

With the implementation of Multiple reissue phase 1, ATC benefits have been extended to a widen set of tickets. The scope of the phase 1 is the following: - For totally unused tickets, unlimited number of reissues and revalidations is permitted. - For partially used tickets, only one reissue is permitted. However unlimited number of revalidations is allowed if no reissue was made before. Cat 31 filing capabilities have been enlarged with the implementation of byte 39 value 1 which provides the ability for the airline:

- To code different reissue provisions for the 1st reissue versus subsequent ones (in order to apply a different penalty fee for instance).

- To indicate that multiple reissue is not allowed

Illustration

Display of 1st reissue PNR after a change of booking class (from K to B)

--- TST RLR ---

RP/HELAY0980/HELAY0980 AA/SU 27MAY08/1350Z YGIOP3

HELAY0980/0001AA/27MAY08

1.TEST/MULTIREISSUE

2 AY 375 B 10JUN 2 HELOUL HK1 1 0630 0735 *1A/E*

3 AY 360 B 20JUN 5 OULHEL HK1 0600 0700 *1A/E*

4 MCO AY HEL 27MAY/EUR 100.00/*REBOOKING FEE INTERNATIONAL

1 FP CASH

5 AP HEL 09-818 8833 - FINNAIR - A

6 TK OK27MAY/HELAY0980//ETAY

7 FA PAX 105-2100310462/ETAY/EUR144.72/27MAY08/HELAY0980/19420

483/S2-3

8 FHE PAX 105-2100310460

9 FB PAX 2700001062 TTP/ET/RT OK ETICKET ADVISE PSGR TO BRING

FOID/PICT ID AT AP/S2-3

10 FO PAX 105-2100310460HEL27MAY08/19420483/105-21003104606E1

/S2-3

11 FP O/CASH+/CASH

� FO lines are now segment associated

Display of 2nd reissue PNR after a change of booking class (from B to Y)

--- TST RLR ---

RP/HELAY0980/HELAY0980 AA/SU 27MAY08/1356Z YGIOP3

HELAY0980/0001AA/27MAY08

1.TEST/MULTIREISSUE

2 AY 375 Y 10JUN 2 HELOUL HK1 1 0630 0735 *1A/E*

3 AY 360 Y 20JUN 5 OULHEL HK1 0600 0700 *1A/E*

4 AP HEL 09-818 8833 - FINNAIR - A

5 TK OK27MAY/HELAY0980//ETAY

6 FA PAX 105-2100310463/ETAY/EUR108.00/27MAY08/HELAY0980/19420

483/S2-3

7 FHE PAX 105-2100310460

8 FHE PAX 105-2100310462

9 FB PAX 2700001063 TTP/ET/RT OK ETICKET ADVISE PSGR TO BRING

FOID/PICT ID AT AP/S2-3

10 FO PAX 105-2100310460HEL27MAY08/19420483/105-21003104621E1

/S2-3

11 FP O/CASH+/CASH

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As a result of the second reissue, � the MCO line generated in the PNR for the first reissue is automatically deleted � the FO lines in the PNR generates in the PNR for the 1st reissue are automatically

replaced by the FO lines of the 2nd reissue � the rule attached to the B class fare states that no penalty applies so there is no

“Rebooking fee” MCO in the 2nd reissue

TQT entry shows: T P/S NAME TOTAL FOP SEGMENTS

1 .1 TTEST/MULTIREISSUE EUR 108.00 O/CASH+/CASH 2-3

DELETED TSTS

1 A TEST/MULTIREISSUE EUR 440.46

1 B TEST/MULTIREISSUE EUR 144.72

>

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7.4.10 Document Issuance (for Amadeus Reservation customers only)

The standard document issuance entries are used for printing both the Tickets (TTP) and the MCOs (TTM). In addition, it is possible with ATC to ensure that the change penalty is automatically collected in conjunction with the new ticket issuance by using the Force combined TTP/TTM entry. The Issued in Connection With’ field of the MCOs is automatically populated with the new ticket number which means that it is easier for the airline to follow the audit trail. This feature is available for 1A Central Ticketing customers only. Within ATC there is also a different processing for the residual value MCOs. As there is some confusion in the IATA resolutions and recommendations, we are not changing the e-ticket status when the residual value MCO is issued. This is because it is currently impossible to reissue two documents against one original document and change the status in both cases. All of the details of the transactions are included in the A.I.RA.I.RA.I.RA.I.R., this not only includes the ticket and MCO details, but also a new line showing the original ATC calculations. An example can be seen below. > AIR-BLK204;1A;;203;0900001821;1A11612426;001001

AMD 0900352836

1A11612426;1A11612426

MUC1A

2JVHGE;0101;PARAF0499;20491752;PARAF0499;20491752;PARAF0499;20491752;;;;;

;;;;;;;;;;;;;;;;AF 2DQZZF

A-AIR FRANCE;AF 0571

B-TTP/TTM/RT/ETD/SEC023474/P1

C-0571/ AASU-AASU-M-1

D-050609;050609;050609

G-X ;;PARPAR;EU

H-001;002OCDG;PARIS CDG ;MAD;MADRID BARAJAS ;AF 1700 C C

11JUL1410

1615 11JUL;OK01;S ;0;319;;;30K;2F;1340 ;ET;0205 ;N

H-000;000OMAD;MADRID BARAJAS ;BCN;BARCELONA ;VOID

H-002;003OBCN;BARCELONA ;CDG;PARIS CDG ;AF 2349 C C

16JUL0710

0905 16JUL;OK01;B ;0;321;;;30K;A ;0640 ;ET;0155 ;N

MCO049;004AF;057;PAR;TO-AIR FRANCE;AT-PARIS;09JUN;REFUNDABLE BALANCE;**-

;;EUR 20.00;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;EUR 0.00;;;;;;;;P1

K-REUR1121.00 ;;;;;;;;;;;;EUR146.00 ;;;

KFTR; EUR12.00 YQ AC; EUR12.00 YQ AC;OEUR6.29 QX AP;OEUR4.48

FR S

E;OEUR7.95 FR TI;OEUR4.07 RS AE;OEUR1.37 QV

DP;;;;;;;;;;;;;;;;;;;;;

;;

KRFR;QEUR10.00 YQ DP;QEUR10.00 YQ AS;;;;;;;;;;;;;;;;;;;;;;;;;;;;

KRFR;QEUR10.00 YQ DP;QEUR10.00 YQ AS;;;;;;;;;;;;;;;;;;;;;;;;;;;;

ATC-

EUR999.00;EUR1121.00;EUR122.00;EUR44.16;EUR48.16;EUR4.00;EUR126.00;EUR126.0

0;EUR0.00;EUR126.00;EUR20.00;EUR126.00

L-

M-CRT1 ;CRT1

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N-NUC824.58;VOID;662.71

O-XX11JUL;XX11JUL

Q-PAR AF MAD824.58/-BCN AF PAR662.71NUC1487.29END ROE0.753717

I-001;01SCENARIOTWENTYFIRST/DEUX;;APPAR 0 820 820 820 - AGENCE MONTPARNASSE

- A

//PAR 0 820 820 820 - AGENCE MONTPARNASSE - A

FOI AF FOID-NI888;P1

T-

FH057-2198000122

FO057-2198000122GNB08APR05/20493443/057-21980001220E12;P1

FPO/CH+/CH

FVAF

MFO057-2198000122GNB08APR05/20493443/057-2198000122E1;L4

MFPO/CH;L4

TKOK09JUN/PARAF0499

ENDX

Z-FOP-INO/CH+/CH;SN1;TPCA;AMEUR146.00

ZST-002;AF 1700 HK01NNNN09JUN05;AF 2349 HK01NNNN09JUN05;PARAF0499;20491752

For full details on the A.I.R. please refer to the Interface Control Document (ICD).

7.4.11 Involuntary Reissue (for Amadeus Reservation airlines only)

ATC provides the airline agents with an automated solution to generate a re-issue document in the case of involuntary changes situation. This feature is available for e-tickets issued by Amadeus or by any other GDS’s. The generic entry to perform an involuntary reissue transaction is FXI.FXI.FXI.FXI. Basically, the itinerary is re-booked and the fare information of the original ticket is carried forward to the new ticket. Illustration of the Involuntary Reissue flow with ATC Original itineraryOriginal itineraryOriginal itineraryOriginal itinerary 1.AMADEUS/INVOL REROUTE

2 BA4853 Y 01APR 7 MANCDG HK1 1110 1340 01APR E BA/NOSYNC

Original Fare Calculation FARE CALCULATION MAN BA PAR401.73NUC401.73END ROE0.507796

Original ticket TKT-1252402431140 RCI- 1A LOC-X8G93K

OD-MANPAR SI- FCMI-0 POI-LON DOI-27MAR07 IOI-91496716

1.AMADEUS/INVOL REROUTE ADT S I

1 OMAN BA 4853 Y 01APR 1110 OK YPLUSOW A 1PC

CDG

FARE F GBP 204.00

TAX GBP 8.00YQ

TAX GBP 2.50YQ

TAX GBP 19.00XT

TOTAL GBP 233.50

/FC MAN BA PAR401.73NUC401.73END ROE0.507796XT10.00GB9.00UB

FP CASH

NON-ENDORSABLE

Itinerary Rerouted 1.AMADEUS/INVOL REROUTE

2 BA1399 C 01APR 7 MANLHR DK1 1530 1630 01APR E 0 757

SEE RTSVC

3 BA 324 Y 01APR 7 LHRCDG DK1 1900 2115 01APR E 0 319

Entry FXI

OK PROCESSED

>

Rerouted Fare Calculation

I-01APR07MAN BA PAR401.73NUC401.73END ROE0.507796

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Updated Passenger Record locator RP/LONBA0980/LONBA0980 AA/SU 27MAR07/0741Z X8G93K

1.AMADEUS/INVOL REROUTE

2 BA1399 C 01APR 7 MANLHR HK1 1530 1630 01APR E BA/NOSYNC

3 BA 324 Y 01APR 7 LHRCDG HK1 1900 2115 01APR E BA/NOSYNC

4 AP LON 111222333 - BRITISH AIRWAYS - A

5 TK OK27MAR/LONBA0980//ETBA

6 SK BAGA BA HK1 1/PC//

7 RX ATTEMPTED BAGA UPDATE ON 21NOV2006 0735

8 FHE PAX 125-2402431140

9 FE PAX INVOL REROUTE/S2-3

10 FO PAX 125-2402431140LON27MAR07/91496716/125-24024311404E1*I

11 FP O/M

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7.4.12 Dynamic Waiver

When some unexpected events happen such as strikes or aircraft security issues, airlines may wish to introduce some commercial measures to enable their passengers to change their tickets or postpone their trips without paying for the change fee and/or a higher fare.

To do so and ease that process, ATC customers can now use the ATC Dynamic Waiver module available in FareXpert GUI. This module enables airlines to file their waiver rules and have them immediately available for reissue with ATC.

Selection panel of Dynamic Waiver module in Amadeus FareXpert Filing Platform

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Example of Dynamic waiver panel in Amadeus FareXpert Filing Platform

Below diagram shows how a dynamic waiver record is involved in a reissue process:

Note: ATPCO does not distribute Dynamic Waiver record yet.

For detailed information on ATC Dynamic Waiver, please refer to ‘Amadeus Ticket Changer Dynamic Waiver filing procedure for FareXpert users’ document.

ATC Airline (call-centers,

website, ATO/CTO, TA)

Pax

Disruption anticipated

Ask for change

Check waiver table matching

Ticket is re-issued with waiver conditions

Waiver table

Airline RM

Create a record in the waiver table in 1A db

using a GUI

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In the FareXpert Dynamic Waiver module, you have the possibility to:

- describe in the Waiver Title panel the context in which the dynamic waiver is created

- specify in the Current Ticket panel the matching criteria to apply the waiver. In particular:

o whether or not partially used tickets and no-show situations are eligible for the waiver application

o the range of dates in which the current ticket must have been issued

o the range of dates in which the travel dates of the current ticket must be

o the marketing and/or operating carrier(s) that must be on the current ticket

o the equipment code involved in the current journey

o the travel locations that must be on the current ticket

- specify in the New Ticket panel the conditions the new ticket must fulfill for the waiver to apply. In particular:

o the range of dates in which the new ticket travel dates must be

o when the new travel must be completed

o the marketing and/or operating carrier(s) that must be on the new ticket

o the equipment code that must be involved in the new journey

o the travel locations that must be on the new ticket

- specify in the Reissue Agents panel who will be authorized to use the dynamic waiver record. In particular:

o specify who can benefit from the waiver: carrier, travel agents or both

o then list the carriers or specify the travel agency offices that are permitted to use the waiver

- choose the waiver application in the Waiver Application panel. The user has the choice between:

o applying the existing CAT31 and waive the penalty � he just needs to tick [Yes] in the ‘Reissue override’ field

Or o applying the same fare as original and waive the penalty. In that case the user

has to select [Apply Same Fare Option 2] and specify in particular:

� which original categories must be revalidated

� if the booking codes have to be revalidated

� what to do if there is a residual value of fare and a penalty to collect

� what kind of MCO should be used as form of refund For more details on this module and the fields, please refer to ‘Amadeus Ticket Changer Dynamic Waiver filing procedure for FareXpert users’ document.

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Example:

Let’s assume a ticket is being re-priced with ATC and no Dynamic waiver is filed or none of the Dynamic waivers filed applies. The reissue result shows there is a GBP50 penalty fee to collect:

With the same ticket, if a Dynamic waiver is filed and applies for the change being made the penalty is waived:

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7.4.13 Virtual MCO

The removal of paper documents from all BSP Travel agents worldwide is being effective from June 1st, 2008. As a consequence, Amadeus has implemented a new feature of the Amadeus Electronic Ticketing Distribution called The Amadeus Virtual MCO. It is dedicated to Travel Agencies ONLY, and replaces the Automated MCO product.

• Amadeus Virtual MCO allows Travel agents to:

• Print a MCO document on plain paper (no more ATB Printing)

• Send the passenger a receipt of its transaction by E-mail

• Automatically integrate miscellaneous charges into back office system and sales reports

The Amadeus Virtual MCO implementation is based on office profile set up.

Once the Amadeus Virtual MCO is implemented in a market, the Travel Agents cannot use anymore the Amadeus Automated MCO product. Unfortunately, the Virtual MCO functionality as described above is not yet available for airlines. Currently airlines cannot print MCOs on plain paper and do not have the possibility to send an e-mail to the customer through the issuance of a VMCO. This can only be done using the E-mail package (INV-EML). However, if Airlines do not want to physically print any MCOs, they have access to a similar functionality which provides the Airlines the capability to either issue a virtual or a paper MCO on request. This Airline functionality is driven by two office profile indicators: DMP and RMP

• The DMP indicator (Default MCO coupon Printing) drives the physical printing of the MCO. This field is used by offices that are printing MCOs. It determines which coupons will be printed by default when the End user performs the TTM transaction (MCO print entry).

The possible values are: ALL All MCOs coupons will be printed NIL No MCO coupons will be printed

AGT Agent coupon will be printed

AUD Auditor coupon will be printed

AUR Auditor coupon will be printed for reissue only

CCF Credit card charge form will be printed

EXC MCO exchange coupon will be printed

PAX Passenger receipt will be printed

The DMP field can be either set to ALL or to NIL, but can also contain several values: e.g AGT, EXC, PAX

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• The RMP indicator is used to determine which coupon must be printed based on the MCO Reason For Issuance Code (RFIC). This functionality is called dynamic coupon print functionality.

An internal table called RMP table is created per airline and includes the airline values.

The possible values of the RMP are: Y- YES, MCO dynamic coupon print selection based on RFIC is allowed. N- NO, MCO dynamic coupon print selection based on RFIC is not allowed At MCO issuance time, a check is done against the RMP field of the office profile.

• If the RMP is set to YES and the RFIC of the MCO to be printed is present in the RMP table, the MCO coupons are issued according to the values stored in the table.

• If the RMP is set to Yes but the RFIC of the MCO to be printed is not present in the RMP table, MCO coupon print defaults to the coupon types that are listed in the DMP field.

• If the RMP is set to NO, the MCO coupons are issued according to the values that are set in the DMP field.

Illustration In the following example, the carrier is using the Dynamic coupon print selection and therefore the RMP is set to YES. For instance, values corresponding to the RFIC Q are checked in the RMP table to determine which coupons of the MCO Penalty must be printed PNR reissued --- TST RLR ---

RP/LONBA0980/LONBA0980 AA/SU 27MAY08/1244Z YGDL47

RF B

1.ATC/A

2 BA 341 K 12SEP 5 NCELHR DK1 0730 0840 12SEP E 0 757

SEE RTSVC

3 BA 342 K 22SEP 1 LHRNCE DK1 0720 1015 22SEP E 0 757

SEE RTSVC

4 MCO BA LON 27MAY/GBP 50.00/*PENALTY FEE

1 FO 125-2404151148LON27MAY08/91496716/125-4041511480E1*V

5 AP LON 111222333 - BRITISH AIRWAYS - A

6 TK OK27MAY/LONBA0980//ETBA

7 FHE PAX 125-2404151148

8 FE PAX NONREF/-NCEUR/S2-3

9 FO PAX 125-2404151148LON27MAY08/91496716/1254041511480E1*V

/S2-3

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MCO display TSM00001 TYPE M LONBA0980 AA/27MAY CARR BA

1.ATC/A

PRESENT TO: BRITISH AIRWAYS

AT: LONDON

TYPE OF SERVICE: Q *PENALTY FEE

ADD INF/RKS:

ISSUED IN CONNEXION WITH:

FARE F GBP 50.00

EXCH VAL GBP 50.00

TOTAL GBP 0.00

RMP TABLE: TKTRMP: MCO CPN LIST BY RFIC NUMBER OF ITEMS : 4

BA0 MA AGT, AUD, CCF

BA0 MB NIL

BA0 MC AGT, PAX, AUR

BA0 MQ AGT, AUD, PAX

END OF DISPLAY

The RFIC Q corresponding to PENALTY FEE shows that the coupons to be printed are: AGT, AUD and PAX.

7.4.14 ATC EMD

DEFINITION: (Resolutions 725f 725g 725h) � Electronic Miscellaneous Document (EMD) is a method to document the sale and

track usage of charges (e.g., residual value, miscellaneous or excess baggage charges)

The Electronic Miscellaneous Document (EMD) is accordingly the Amadeus solution for travel agencies and airlines to facilitate the sale of travel related services, using the latest electronic Industry standard, fully integrated in Amadeus system. ATC EMD automatically creates TSM-P for the storage and EMD for the issuance of Residual Value and Penalty resulting from ATC calculation.

7.4.14.1 ATC EMD settings

� The Airline Product Table ATG indicator drives the type of documents generated by ATC: EMD or MCO

� For Travel Agency, TSM setting in the Office Profile table drives the type of

documents generated by ATC: EMD (if value is YES), MCO (if value is NO)

� For both, EMD field of the office profile must be set to YES to allow EMD issuance

� Additional check on user, AVN setting in the office profile is also checked and

must start with ’00’ to indicate that end user is CTS, else, MCO will be generated

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7.4.14.2 ATC EMD description

� ATC deals with EMD – S (Electronic Miscellaneous Document – Stand-alone) � An EMD is based on the notion of Reason For Issuance (RFIC), which

qualifies the group of services it belongs to. � All services contained in one EMD document always belong to the same

Reason For Issuance. � Reason For Issuance Code

� A single character code, varying by document type which defines the reason for issue.

In ATC, RFIC is D and description is always ‘Financial services’ � Reason For Issuance Sub Code

� A secondary code that qualifies the Reason for Issuance Code at the coupon level as sourced from ATPCO.

For ATC EMD functionality, specific services must be defined in the Service preferences Table of the validating carrier.

� List of Amadeus recommended values to align with industry: � “PENF” for Penalty Fee. For netting customers, the Additional

Document in Exchange field has to be set to “Y”. RFISC 993

� “RSVR” for Residual Value Refundable Balance with Residual Value and Additional Document in Exchange fields set to “Y”. RFISC 996

� “RSVT” for Residual Value Future Air Transportation with Residual Value and Additional Document in Exchange fields set to “Y”. RFISC 991

� “NRFA” for Non Refundable Amount with Additional Document in Exchange field set to “Y”.

� � Any service which 'Additional Document in Exchange' field is set to Y must

have its field 'Limit EMD to one coupon' also set to Y.

If these Service Codes are not defined and Penalty, Residual Value or Non Refundable Amount results from ATC calculation, the ATC process fails with the error:

NO DATA IN SERVICE TABLE FOR SERVICES

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7.4.14.3 ATC EMD process illustration

With ATC EMD functionality, Residual Value and Penalty are stored in the PNR as auxiliary service segments or SVC service elements, which can be issued on EMD. --- TST TSM RLR ---

RP/PARAF0TST/PARAF0TST AA/SU 18JUN10/1441Z Z7U68W

1.ATC/EMD

2 AF7713 B 02AUG 1 NCECDG HK1 0555 2 0625 0800 *1A/E*

3 AF6202 B 24AUG 2 ORYNCE HK1 0740 W 0800 0920 *1A/E*

4 SVC AF HK1 PENF PAST

5 AP PAR 0820.320.820 - INTERNET AIRFRANCE.FR - A

6 TK OK18JUN/PARAF0TST//ETAF

The record associated to a SVC element to store pricing information is called TSM-P. The entry to display a TSM-P pricing record is the already existing TQM entry: � If there is only 1 active TSM, the system directly displays the corresponding pricing

record � If there are several active TSM, the system displays the TSM Index panel. Travel agents can also directly select the TSM-P pricing record to be displayed by using already existing selection options: TSM selection options Explanations TQM/P1 Passenger selection TQM/INF Infant selection TQM/M1 TSM number selection

Note that the TQM/Lx selection option is not available for TSM-P. TSM-P display Fare Calculation Pricing Indicator (FCPI) / Fare Calculation Reporting Indicator (FCRI): Those indicators identify if the pricing record is automatic or manual: � FCPI: reflects the method of pricing for this transaction. � FCRI: reflects the method of pricing for this transaction used in the reporting process If the pricing is manual, both values are set to “1”. If the pricing is automatic, both values are set to “0”.

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TSM 1 TYPE P PARAF0TST AA/18JUN 00 EMD-S CARR AF

1.ATC/EMD

RFIC-D/D FINANCIAL IMPACT

1. RFISC-995 PENALTY FEE

OPERATING CC-AF CPN VALUE-50.00

PRESENT TO:AIR FRANCE

PRESENT AT:PARIS

ICW-0572303733303

NON REFUNDABLE

CONSUMED AT ISSUANCE

ADD INF/RKS:

FARE F EUR 50.00

TOTAL EUR 50.00

FP CA

The update of the FOP related to an EMD is updated using following entry:

TMI/FP-form of payment layout Form of payment

7.4.14.4 ATC EMD issuance

� With EMD, combined issuance is mandatory no matter what setting is in the ATR field of the office profile. TST and TSM-P must be issued at the same time (TTP/TTM)

� Issuance of EMD creates a record in the EMD database

� Passenger receipt can be printed on plain paper and sent by e-mail � Agent and Audit coupons, credit card charge form can be printed

� Once TST and TSM-P documents have been issued, the PNR contains:

� A FA element: Same format as an ETKT one, but flagged as EMD (“DT”) associated to the SVC line, where ‘D’ stands for EMD and T for ticketed:

� A FB (interface record sequence number identifier) element associated to the SVC line

FCPI/FCRI EMD Type

Fare information

Coupons details associated to services

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--- TST TSM RLR ---

RP/PARAF0TST/PARAF0TST AA/SU 18JUN10/1441Z Z7U68W

1.ATC/EMD

2 AF7713 B 02AUG 1 NCECDG HK1 0555 2 0625 0800 *1A/E*

3 AF6202 B 24AUG 2 ORYNCE HK1 0740 W 0800 0920 *1A/E*

4 SVC AF HK1 PENF PAST

5 AP PAR 0820.320.820 - INTERNET AIRFRANCE.FR - A

6 TK OK18JUN/PARAF0TST//ETAF

7 FA PAX 057-2303733303/ETAF/EUR0.00/18JUN10/PARAF0TST/2049817

0/S2-3

8 FA PAX 057-8237118089/DTAF/EUR50.00/18JUN10/PARAF0TST/204981

70/S4

9 FB PAX 1800000211 TTP/TTM OK ETICKET/EMD/S2-3

10 FB PAX 1800000211 TTP/TTM OK ETICKET/EMD/S4

11 FE PAX EUR0.00 NONREF - EVASION APEXCHGS RESTRICTED/NO

REFUND/S2-3

12 FO PAX 057-2303733302PAR18JUN10/20498170/057-23037333023E1

/S2-3

13 FP O/CA/+CH

14 FV PAX AF/S2

� At issuance, the TSM-P is updated and the ICW (issue in connection with)

information is automatically added.

7.4.14.5 ATC EMD reporting

Sales Reporting � Sale is reported in office Sales Report � HOT file is sent to Airline Revenue Accounting system � For travel agency offices, RET file is sent to BSP or ARC

Usage Reporting � Lift file contains EMD coupons in final status � Purge file contains EMD whose coupons are all in final status

� The EMD specific data are contained in those new specific records:

� BMD75 and BMD76 for the HOT � IT0G for the RET

7.4.15 Redemption and Upgrade

ATC Redemption and Upgrade is a new feature of ATC which offers airlines the possibility to exchange redemption tickets and to upgrade commercial tickets using miles.

ATC Redemption ATC Redemption allows airlines to re-price and reissue redemption tickets with ATC in all their direct sales channels: ATO/CTOs, call centres, websites. Scope Basically with this feature ATC is able to process tickets whose fares are in miles and to return a travel solution in miles as well.

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The scope of tickets handled by ATC Redemption is the same as for ATC commercial. Note: The mix between miles & cash for the fares is out of scope for the moment. Benefits With this feature, airlines’ agents will save time and increase their productivity for each request of ticket exchange in miles. Additionally airlines can offer the exchange of redemption tickets on their website by integrating ATC Redemption in their redemption flow, the same way they do for commercial ticket exchanges in their commercial flow. This will help airlines to reduce their operational costs generated by call centres when handling redemption ticket exchanges and offer a better service to their frequent flyers customers. Pre-requisites Carriers can benefit from this new feature if they have subscribed to the ATC standard product. ATC Redemption is based on New Award fares filed in miles. New Award fares are filed as negotiated fares with the following rule: the Selling amount must be filed with 0.00USD and the Net amount must contain the price of the fare in Miles, filed also with the USD currency (50000USD is understood as 50000miles). For more information about New Award fares filing, please refer to the “Amadeus Award Solution Filing procedure”. In order for ATC to process New Award fares, it is necessary to file a category 31 for each award fare in the same way as for commercial fares. Process & features - ATC Redemption process is activated by a specific option which is used for both redemption pricing and re-pricing:

‘/Mxx/ Corporate code’ where xx is the Publishing Carrier. Example: FXF/MAF/R,U*FBLUE

- The process calculates the new taxes and surcharges as well as the penalty (if coded in cash) and the balance with the old taxes and surcharges. - The process calculates the number of miles needed for the new itinerary and the balance in miles compared to the number of miles paid for the original itinerary.

- ATC Redemption can process a penalty filed in cash or filed in miles. For a penalty in miles, it must be coded in percentage in the Cat31. Otherwise the process will interpret it as cash amount. - Cryptic displays of ATC calculation (FXF, FXQ, FXE and FXO) integrate the miles balance

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- If the penalty is coded in miles, the penalty amount in miles is added in the ATC Redemption calculation display. - Display of ATC reissue (TST) includes the new fare amount in miles. - Multi-pax and multi-reissue features are also available in ATC Redemption. - Netting process with ATC Redemption If the netting functionality is used by airlines for their commercial flow, it automatically applies to the redemption process. For ATC Redemption, fares being in miles, they will not be part of the netting calculation. Only surcharges, taxes and penalty (if coded in cash) will be included in the netting and processed according to the Netting option (see Netting paragraph). - ATC Redemption can be integrated within Amadeus Interactive Redemption & Upgrade product (IRU) which performs interactive messages with airline’s loyalty system to get approval and decrement (or re-credit) the number of miles on the frequent flyer account. For more information on IRU product, please refer to the IRU Product Overview. Example of a FXF display with a penalty in miles (without netting):

12345678901234567890123456789012345678901234567890123456789012345678901

----+----1----+----2----+----3----+----4----+----5----+----6----+----7-

FXF/M6X/R,Uxxx

01 SMITH/JOHN

Miles balance: 1000 M – Miles Penalty: 100M

----------------------------------------------------------------


HEL

IVL 6X 0463 X 23SEP XFAREB 23SEP PC

HEL 6X 0559 X 29SEP XFAREB 23SEP PC





PAYMENT CURRENCY

OLD TAX EUR 75.09

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NEW TAX EUR 61.25

NON REFUNDABLE TAX EUR 21.60



PENALTY EUR 0.00


TOTAL ADD COLLECT EUR 7.76


Example of a TST display

TST00001 BRU6X0001 AA/09MAR I 0 LD 12MAR09 OD PARPAR SI

T-

FXQ/M6X/R,Uxxx

1.PASSENGER/ONE

1 CDG 6X 303 C 12AUG 0735 OK C2FLBA 12AUG PC

2 O LHR 6X 304 V 19AUG 0725 OK VNCEUR 12AUG PC

CDG

FARE R USD 0.00

EQUIV EUREUR

MILES 1500

TX001 O EUR 42.00YQAC TX002 O EUR 6.00YQAD TX003 O EUR 10.03QXAP

TX004 O EUR 10.00IZEB TX005 O EUR 3.92FRSE TX006 O EUR 10.38FRTI

TX007 O EUR 11.15GBAD TX008 X EUR 10.00UBAS

TOTAL EUR 10.00


REFUNDABLE TAXES

TX009 Q EUR 4.00YQAC TX010 Q EUR 11.16GBAD

PAR 6X LON0.006X PAR0.00USD0.00END ROE0.781703

9.FE NONREF/-NCEUR

11.FO 172-3323259055BRU09MAR09/28055300/172-33232590553E1

12.FP O/CASH+FFR+/FFR 6XFFNUM-M1500*N

13.FV 6X

ATC Upgrade Airlines are now offering chargeable upgrade services to their passengers. ATC upgrade functionality is an option of the Amadeus Ticket Changer product which offers passengers the possibility to upgrade their tickets with miles. Scope Basically with this feature ATC is able to process commercial tickets and to return a travel solution in an upper class with an upgrade in miles. The scope of tickets handled by ATC Upgrade is the same as for ATC commercial. Limitations of ATC Upgrade

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In addition to current ATC standard limitations, ATC upgrade is only available in standard pricing. ATC Best Pricer, ATC Shopper or ATC Upgrade with Netting features are out of scope. An ATC upgraded ticket cannot be reissued or refunded. Benefits

The ATC upgrade functionality provides the passenger the possibility to travel in an upper class using miles previously cumulated. Only difference of taxes, if any, is charged to the passenger. On the airline side, ATC Upgrade offers to the End user the possibility to reissue, in a few clicks, an Electronic ticket that will reflect the amount of miles decremented from the passenger‘s Frequent Flyer account. Pre-requisite

• The airline is Amadeus CTS, and Amadeus ETS hosted.

• Carriers can benefit from this new feature if they have subscribed to the ATC standard product and ATC upgrade

• Carrier must have filed their price in miles using OC fees Security – Access to ATC Upgrade This new ATC option is office profile driven. ATC standard access must be opened and the UPG field must be set to Yes.

Process & features - ATC Upgrade process is activated by a specific option which can be used either in informative or confirmed requests: FXF/UPG -> Informative Upgrade FXQ/UPG -> Confirmed Upgrade - The process computes the value of the upgrade. - The process calculates the new taxes that may apply to the new itinerary. - The penalty amount is always zero. - ATC Upgrade response displays the Miles used to pay the upgrade (see below illustration) - ATC Upgrade can be integrated within Amadeus Interactive Redemption & Upgrade product (IRU) which performs interactive messages with airline’s loyalty system to get approval and decrement the number of miles of the frequent flyer account. For more information on IRU product, please refer to the IRU Product Overview.

Display of the ATC Upgrade pricing response FXF/UPG

01 ATC/UPGRADE

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UPGRADE MILES: 1500 M

------------------------------------------------------------


PAR

TYO NH 7711 C 16JUN Y2RT 14AUG 20

PAR NH 6007 Y 17JUN Y2RT 14AUG 20


OLD BASE FARE USD 899.00

NEW BASE FARE USD 899.00


PAYMENT CURRENCY

OLD TAX EUR 47.97

NEW TAX EUR 47.97



PENALTY EUR 0.00




7.4.16 Future enhancements

ATC Redemption: includes miles amounts in ATC displays and WebServices in both ATC standard and ATC Shopper. ATC Multi-reissue: allow multiple reissues for even after departure ATC & Negotiated fares: ability to reissue marked-up negotiated fares OC fees in ATC: Ability for airlines to add ancillary services to reissue transactions

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8 Technical Requirements & Prerequisites

8.1 Category 31 Filing

The Amadeus Category 31 Filing Procedure document will be provided on request to our customers to ease filing steps. It is also strongly recommended that the airline filing expert participates to the regular Category 31 Training sessions held by ATPCO. Since the ATPCO Category 31 generated text is not fully satisfying, the airlines should continue to file information pertaining to changes/reissues as free form text in Category 16 (Penalty category). This text should of course reflect the policy filed in the Category 31. Customers wishing to use Voluntary Changes application and/or ATC Dynamic Waiver module in Amadeus FareXpert Filing Platform must contact their account manager, their ATC Product Manager or their Customer Implementation Manager.

8.2 Ticketing Access (For Amadeus Reservation customers only)

It is assumed that the reissuing office will be set up as a ticketing office. In this context, the following accesses need to be enabled. E E E E ---- Ticketing Ticketing Ticketing Ticketing In order to use ATC the reissuing office needs to have the ability to display and reissue an E-ticket. These are airline specific tables maintained by Marketing in Ticketing Server Solutions (TSS). Automated MCOAutomated MCOAutomated MCOAutomated MCO As the cancellation penalty and the residual values are stored as an Automated MCO it is necessary to have two tables set up. These are:

� Miscellaneous Documents Table � Reason For Issuance Table

These are airline specific tables maintained by Amadeus. If these are not set up the following message will be displayed at time of pricing

ATC NOT AUTHORIZED – MCO ELEMENT CANNOT BE CREATED Please note that the tables have to be set up even if the airline does not want to print Amadeus Automated MCOs. The full set up procedure can be found in the Automated MCO Product Overview.

8.3 ATC Standalone API/EDIFACT link

For customers interested in implementing ATC standalone, ATC API user guide.is available online. http://webservices.amadeus.com/

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8.4 Privacy and Security (for Amadeus Reservation customers only)

Access to Amadeus Ticket Changer will be controlled at office level. The Office Profile of the reissuing office must be updated to have the access rights to the new transactions codes. If the Office is not entitled to Reissue, the following message will be displayed: AMADEUS TICKET CHANGER NOT AUTHORIZED Today interline agreements between Airlines define which ATO/CTO can retrieve E-Ticket data from other carriers. This level of security is implemented via an office qualifier check. The security is applied to grant an ATO/CTO the right to reissue E-Tickets. The Reissue can only be offered if the E-Ticket from the first issue is retrieved in the Reissue office. If the agency is not able to retrieve the first E-Ticket, the Reissue processing cannot be performed and the following message is displayed: ACCESS TO DOCUMENT DENIED An additional security in Fare Quote will open the automated reissue processing for a given carrier for Airline offices, Travel Agent offices or both.

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9 Documentation

9.1 Cat 31 filing procedure

This document is intended to help the airline filing their voluntary changes conditions in Category 31. The following information is provided: � Reminder of the international regulations regarding voluntary changes and how

to be compliant with them in Category 31 � Overview of the Category 31 process flow � Check list before filing Category 31 � Category 31 filing recommendation � Summary table listing bits and bytes processed by ATC � Category 31 filing examples

9.2 How to guide (for Amadeus Reservation customers)

The ATC How to guide takes you step by step on the way to reissue automatically a ticket. It includes the following sections:

- Getting Started - Pricing Entries description - Reissue Scenarios examples

9.3 Quick card (for Amadeus Reservation customers)

The ATC quick cards are intended to provide support documentation to travel agents. It includes a practical format where main transactions are briefly described as well as the related responses.

9.4 Ordering Procedure/Deployment

The ordering procedure covers all aspects of the ATC implementation. � Ordering � Questionnaire � Implementation � Documentation and Training � Support and Points of contact Specific ordering procedure will be produced for ATC Standalone customers.

9.5 ATC- Voluntary Changes Filing Procedure for FareXpert users

This document is intended to help the airline filing their Category 31 through the application Voluntary Changes of Amadeus FareXpert Filing Platform. The following information is provided: � Explanation on the Voluntary Changes structure in FareXpert � Check list before filing Category 31 � Explanation on standard and Alternate General rules � Description of the FareXpert Voluntary Changes panels and summary tables

listing bits and bytes processed by ATC and present in the application � Examples of scenarios and corresponding filings in FareXpert

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9.6 ATC- Dynamic Waiver Filing Procedure for FareXpert users

This document is intended to help the airline filing Dynamic waiver record through the Dynamic Waiver module of Amadeus FareXpert Filing Platform. The following information is provided: � Explanation on the Dynamic Waiver structure in FareXpert � Key information on Dynamic Waiver record process � Description of the FareXpert Dynamic waiver panels and summary tables listing

bits and bytes processed by ATC and present in the module � Examples of scenarios and corresponding filings in FareXpert

10 Services

10.1 Training

ATC is a simple and intuitive product and as such requires no dedicated training. Nevertheless, 2 e learning courses will help you get familiar and practice ATC. Connect to

http://www.alc.amadeus.com/ilearn/en/learner/jsp/login.jsp

And access site value ‘alw’ (Amadeus learning world)

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10.2 Support

� The Ordering Procedure describes the support Amadeus provides during the ATC implementation.

� The Central System help pages are updated with ATC functionalities and a HE STEPS page explains the ATC re-issue process in general using the illustration of a specific reissue scenario (for Amadeus Reservation customers only).

11 Contacts

Your Amadeus Account Manager will be pleased to discuss with you the commercial details.

12 Glossary

TERM DEFINITION

1A Amadeus

ADCol Additional collection

ADM Airline Debit Memo

Agent: The user who performs the Reissue transaction

A.I.R Amadeus Interface Record Record containing all ticketing and/or accounting information sent to the National Systems or Back Office Systems. The record fields and formats are constant.

Amadeus Reservation

The environment dedicated to reservation functions such as availability, schedules, PNRs, fare quote, ticketing etc

Amadeus Reservation customers

Altéa Reservation airlines or Amadeus Travel Agents

ATC Amadeus Ticket Changer The Amadeus automated ticket reissue product.

ATO/CTO Airport Ticket Office/City Ticket Office

ATPco Airline Tariff Publishing Company Based in Washington , collects airline fares data from over 550 airlines which is redistributed to GDSs

Best Pricer A pricing entry to quote the lowest fares in all available booking classes for the flights booked.

Category 31 All ATPCO fares have an attached rule which includes several different categories defining the restrictions and conditions applicable to this fare: Minimum/Maximum Stay, Advance Purchase etc. Category 31 is an additional category where information typically associated with voluntary itinerary changes/ticket reissues is filed.

Corporate Code (Account Code)

A code assigned by GDS that identifies a particular corporation or company for that GDS. For example, Code 000003 identifies IBM for Amadeus but IBM may have a completely different code in another GDS.

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CTS Central Ticketing System/Server An application stored in the back-end which produces ticket images & sends this data to the ticket printer.

E-ticket The ability to re-issue an e-ticket – using data from the industry standard e-ticket information – this data will be retrieved from the airline’s e-ticket server in a standard format.

ETS Electronic Ticket Server, this is a database used for storing and processing the electronic ticket

Issuing office Office who issued the original ticket

FA element Ticket number (automatically entered) element of a PNR

FH element Ticket number (manually entered) element of a PNR

FO element Use the ‘original/issued in exchange for’ element when exchange is made between a ticket and a MCO, a ticket and a new ticket.

MCO Miscellaneous Charges Order An accountable document issued by an airline used to account for payments that cannot be covered in a standard ticket.

Paper ticket Paper tickets include ATB1 ATB2 (pre-printed card) and TAT (Carbon paper) formats Only paper tickets issued by Amadeus are processed.

PNR Passenger Name Record A record of each passenger's travel requirements which contains all information necessary to enable reservations to be processed and controlled by the booking and participating travel provider. Each PNR consists of a collection of information items called elements

PTC Passenger Type Code A three character code which is used to define the eligibility of a passenger for a fare rule , such as accompanied child, military, senior citizen etc.

Reissuing office

Office requesting the change

Residual value A reissue situation where the new fare is lower than the original fare. This “residual“ value should be refunded to the customer. The value is stored in a MCO document issued in the original currency of payment

TQR Automated reissue TST display TSM Transitional stored MCO TST Transitional stored Ticket TTP/ETRV Ticket revalidation entry Voluntary Change

A change in the ticketed itinerary which: the passenger requested; where there is a replacement itinerary; and the ticket is reissued/revalidated

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13 Appendix: ATPCO category 31 - Example of processing

The following itinerary is an example to illustrate the processing (please note that Rule numbers and Fare Basis are fictitious): 15th August: A passenger books a return flight Nice – London – Nice, departing 1st October, returning 10th October. The ticket is a combination of half round-trip fares DWEEK7 and KPXO. Original ticket: Round Trip Nice – London – Nice leaving 01OCT returning 10OCT.

NCENCENCENCE LONLONLONLON NCENCENCENCE

01OCT01OCT01OCT01OCT �� 10OCT10OCT10OCT10OCT ��

Rule 1000 Fare DWEEK7 Rule 1000 Fare DWEEK7 Rule 1000 Fare DWEEK7 Rule 1000 Fare DWEEK7 Rule 1026 Fare KPXO Rule 1026 Fare KPXO Rule 1026 Fare KPXO Rule 1026 Fare KPXO

800 EUR 800 EUR 800 EUR 800 EUR 500 EUR 500 EUR 500 EUR 500 EUR 23rd September: The passenger changes the departure date to 25th September. Change requested: Round Trip Nice - London – Nice leaving 25SEP returning 10OCT.


25SEP25SEP25SEP25SEP �� 10OCT10OCT10OCT10OCT ��

The agent rebooks the itinerary and enters the automatic reissue transaction (FXF or FXQ). Amadeus re-prices the new itinerary and calculates the difference between the old ticket amount and the new ticket amount. Which category 31 is processed? The process checks each Category 31 Record 2 and Record 3 for ALL fare components of the original itinerary: Rule 1000 category 31 and Rule 1026 category 31, as per ATPCO processing logic.

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Rule 1000 Fare DWEEK7 Rule 1000 Fare DWEEK7 Rule 1000 Fare DWEEK7 Rule 1000 Fare DWEEK7 Rule 1026 Fare KPXO Rule 1026 Fare KPXO Rule 1026 Fare KPXO Rule 1026 Fare KPXO Rule 1000 Category 31 is processed and used to validate the new outbound fare component for the new itinerary. Rule 1026 is processed and used to validate the new inbound fare component for the new itinerary.



Rule 1000 Fare DWEEK7 Rule 1000 Fare DWEEK7 Rule 1000 Fare DWEEK7 Rule 1000 Fare DWEEK7 Rule 1026 Fare KPXO Rule 1026 Fare KPXO Rule 1026 Fare KPXO Rule 1026 Fare KPXO



Category 31 Changes permitted before departure Penalty 25 EUR Apply highest of all penalties Must re-price with ATPCO fare family D- New ticket equal or higher than original

Category 31 Category 31

� DWEEK7 fare invalidated by advance purchase 7 days

� Apply D2 fare 900 EUR � Validate entire fare Rule

� Keep same KPXO fare � Validate entire fare Rule

New Ticket amount 1400 Original Ticket amount - 1300 Difference = 100 Penalty Charge (highest of all penalties) + 75 Total Transaction Cost = 175 (Tax re-calculation not included in this example)

Category 31 Changes permitted before departure Penalty 75 EUR Apply highest of all penalties Must re-price with same Fare Class New ticket may have any value Etc….