product information in organizations practical solutions
DESCRIPTION
Henri Hämäläinen's Presentation in Contribyte's breakfast seminar about how scattered product data could be get visible to SharePoint.TRANSCRIPT
Scattered product information in
organizations – practical solutions
Henri Hämäläinen
Contribyte Oy
»Product information in different
systems
»Technology solutions for solving
problem
»Practical solution
Real life problems with
scattered data
Sales process example
ERP
Test mgmtPortfolio mgmt
PDM
BPM
Order
Sales
process
Sellable
itemsFeature
roadmap
Feature
status
”Only way to keep
track on everything
was to have our
own excel and
powerpoints”
CRM
Offer
Call center operations
ERP
PDMCRM
Call Center SW
Subscription
history
Call
handling
Customer
information
Current
offering
”Serving customers
is slow, in cases
where there are
multiple things
customer wants to
handle”
Maintenance operations
ERP
CRM
Projects
Document
storage
Documents
PDM
CAD Drawings
”Installed base
information is
scattered to too many
systems”
Inhouse DB
Spare
parts
Case
communication
Installed base
Customer
information
Common solutions for data
visibility
Enterprise architectural solutions for data
visibility and usage
Integrating different
functions togetherEnterprise Service Bus
thinking
Reporting tools
CRM + ERP +
HR + Sales HR Sales
ERPCRM
ESB
ERP HR
CRM Sales
Reporting interfaces
Data visibility still remains
challenging
Challenges
Information needs keeps changing fast
Tool changes are hard and costly
Information consumers are not key users of
any systems
How to serve information
consumers with IT?
Key requirements for solution
All important data needs to be available easily
All information to one common interface
Data integrity must be kept
Data should remain in the systems that they were made to
Solution must be open and flexible
It needs to be easy to reconfigure system and add new systems and UI components to it.
Our solution – Contribyte Asset Browser
Sales HRCRMERP
Bring data to
SharePoint UI
Read live data from
systems
Combine data
together on the fly
Navigate many
systems once
Enrich knowledge to
the data
Contribyte Asset Browser Server
DISCUSSIONS
OR WEB
CONTENT
What would user interface look
in our example case
Sales process example
ERP
Test mgmtPortfolio mgmt
PDM
BPM
Order
Sales
process
Sellable
itemsFeature
roadmap
Feature
status
”Only way to keep
track on everything
was to have our
own excel and
powerpoints”
CRM
Offer
User interface for sales process
Sellable
items
(PDM)
Feature status
(Test tool)Item details (PDM)
Orders of the item (ERP)
Offers of the item (CRM)
Phase in the
sales process
(BPM)
Feature roadmap
(portfolio tool)
NAVIGATIONPfamily
P1P2P3
New ideas
(discussion forum)
Thank you!
Henri Hämäläinen
Product Manager, Contribyte
www.assetbrowser.com
050 487 3291