The Magic of Looking InwardBecause Business

How to get Feedback?Just Ask!

50 Responses in an Hour!!! Hundreds by Morning.

35 Responses in an Hour!!! Plus flame wars!

A Few ExamplesThe Beatles. People really hate them.

Star Trek and Star Wars Mayonnaise

Pandas, Julia Roberts, Driving, Fish Tacos, Baby Animals, Catcher in the Rye, Football, Mushrooms, Fireball

Tourbillions, Twitter, Preachy Infographics, Pop music, Nuts in Salad, The Sound of Music (the movie not the actual sound of music), Facial Hair, Entitlement, Camping,

All of the candidates running for president, Watermelon, The smell of Lavender, driving, selfies, faux geek culture, consumerism, restaurant chains, casual racism,

"winning"

What in the actual…Let’s drink.

Why Seek Feedback?Because you want to build a universally loved product.

The Problem?No product is universally loved.

You have Something That no one else can offer.

Look InwardYeah, it’s gonna get uncomfortable.

“I stood for nothing so I fell for everything”

- Katy Perry

ValuesWhat do you stand for?

ValuesThey keep you from doing things you’ll regret

y

Simple Values Empathy Efficacy Craft Curiosity

Mine your own DataThat is also looking inward

BetrayalWe’re all lying all the time.

g

Business Superman Likes

• Customer Service Info

• NPS Scores

• Social Media

Michelle Broderick@michellebee

Thanks!