0 ProcessFlows Channel Partner Programme

Maximising every business opportunity

3 Introduction4 Portfolio & Solutions for MFP Partners5 Solutions for Unified Communications Partners6 Document Management and Reporting7 Business Process Outsourcing and Sourcing8 Client Services9 Partnering with ProcessFlows10 Channel Partner Launch Plan11 Contact Details

0Contents

Call 01962 835032, email channel@processflows.co.uk or visit www.processflows.co.uk/channel

For over 30 years, ProcessFlows has delivered innovative and business enhancingsoftware solutions, often as part of a larger project, creating not just a wealth ofexperience, but also a highly-skilled team of business consultants and analysts,whose total focus is to support our partners and their customers.

ProcessFlows’ Channel Partners have a large anddiverse client base, however they share commongoals such as a desire to make their organisationswork more efficiently, speed up business processesand to deliver a positive experience for staff andcustomers alike.

Our Channel Partner Programme empowers partnersto provide best of breed solutions to their customers,whilst arming them with second to none sales support.Benefits include competitive margins, access tonumerous revenue streams and annuity opportunities.All this is backed up with an infrastructure and clientservices operation to help support you in maximisingevery sales opportunity.

0ProcessFlows – delivering innovative andbusiness enhancing software solutions

3

4

Fax & Print� OpenText RightFax� ProcessFlows Cloud Fax� Equitrac Print Management� eCopy ShareScan & PDF Pro Office� Cirrato� PrinterOn Mobile Printing� SafeCom Smart Printing� Elatec Card Readers� ThinPrint

Unified Communications & SMS� CX-E UM & Voice Processing� SMS Business Solutions� Recite – Skype for Business CallRecording

Business Process Mapping� BusinessOptix

Process Automation� OnBase� OpenText Alchemy� Secure Document Transfer

Data Capture� ReadSoft� ABBYY� Kodak� Bonitasoft

Business Process Outsourcing� Outsourced AdministrationServices

� Outsourced Financial Services� Outsourced IT Services� Outsourced Sales & Marketing

ProcessFlows Platform� AP ProcessFlows®

� AR ProcessFlows®

� Appointment ProcessFlows®

� Contract ProcessFlows®

� HR ProcessFlows®

� Mailroom ProcessFlows®

� POD ProcessFlows®

� Timesheet ProcessFlows®

Business Intelligence � ProcessFlows Dashboards

Software/Hardware Sourcing� Software at the best price� Hardware

Our portfolio of solutions covers a broad spectrum of business needs. Whether yourcustomers require one specific piece of software at the best price, or complicated,custom-built solutions to speed up entire business processes, we have theknowledge and capability to give you the opportunity to sell them the answer to theirproblem. With all these opportunities to sell and upsell, and our extensive behind-the-scenes marketing/sales/support back-up, we’re sure that as a ProcessFlowsPartner you’ll be in an excellent position to grow your business.

0Solutions for MFP PartnersInstalling integrated, networked companion software alongside an MFP, not onlyoffers customers improved business processes and immediate cost savings, but alsobrings additional revenue and a tie-in to retain customers for the long term.

RightFax� Send faxes from the MFP throughFoIP

� Remove costly analogue lines –no fax kit or phone lines required

� Secure, compliant centralisedfaxing

PrinterOn� Secure Mobile Printing from anydevice to any printer, on anynetwork

� BYOD Programme support� Integration with PrintManagement systems

Equitrac, SafeCom and CirratoPrint Management� Secure print release� Rules-based printing� Detailed reporting

ProcessFlows ProcessAutomation Platform� Complete archive of scanneddocuments, with OCR indexing

� Secure and compliant electronicdocument storage

� Permission-based, quick retrievalof all stored documents

Elatec Card Readers� Enable secure access to anydevice with close proximity cardreaders

� Almost any type of card on themarket can be read

� Ultimate scalability

eCopy ShareScan� Scan from MFP to back-officesystems

� Automatically convert hardcopyinto editable documents

� Comprehensive workflowintegrations

ProcessFlows Dashboards� Simple graphical reporting usingas many data sources as required

� Live data, not out-of-dateinformation – allows timelydecisions to be made

� Highlights trends, providesproactive alerts

� In-depth Analysis – Drill downthrough data to find underlyingcauses

ThinPrint� Solutions for printers and MFPsin ThinPrint environments

� Optimised bandwidth usage viaprint job compression – improvesnetwork performance

0Portfolio

Call 01962 835032, email channel@processflows.co.uk or visit www.processflows.co.uk/channel

5

0Solutions for Unified Communications PartnersOur solutions work alongside all existing hardware and software installations – noneed to rip and replace. We support all web, telephone, email and mobile deviceinterfaces and integrate with over 450 telephone systems.

Unified CommunicationsDo your customers have multiple vendors – Avaya,Cisco, Microsoft, Skype for Business – all workingtogether in their telephony and IT landscape? Then youshould be looking at CX-E – the industry’s mostinteroperable UC platform. Existing call controlsolutions, email systems, mobile devices, presenceengines and data infrastructure can all work togetherwith CX-E as the glue that cements their functionality.

� Unified Messaging/Voice Mail� Personal Assistant/Auto Attendant/Virtual Operator� IVR� Speech� Mobile Client� Notification/Call Escalation� Informal Call Centre

SMS Text MessagingSMS messaging is a very versatile form ofcommunication and is used throughout all verticalmarkets and industry sectors with a big predictedgrowth in the A2P Market. If you ask the question, all businesses have an SMS policy or will be looking to implement or expand the use of this ubiquitoustechnology. SMS is an excellent revenue generator –as a Partner you can benefit from reoccurring SMSRevenue.

� On-premise or Cloud SMS� Short Codes and Long Numbers for seamless twoway messaging

� SMPP/HTTPS and Rest APIs for back officeintegrations and workflow triggers

� SMTP for simple email to SMS desktop messaging� Web access via any browser for SMS Surveys,campaigns, user management and more

Call Recording for Skype for BusinessRecord, monitor, analyse and store any Skype forBusiness interaction, no matter the type or location ofthe user.

� Integration with virtually every available PBX and UCplatform

� Integration with the most popular CRM solutions� Integration with Skype for Business, providing asmooth migration path for all supported PBXsystems, delivering 100% uptime for simultaneousrecording of all calls on both platforms

� Mobile recording

� Quality Management� Screen Recording and PCI Sensitive informationmasking

� Easily managed ‘Quality Score Carding’� 256 Bit AES Encryption� Web Browser access (HTTPS)� AD Support� Search Criteria and APIs to CRMs� Scalable solution for SMEs up to the LargeEnterprise

� MS Certified Partner� Live monitoring

Are your customers prepared for MiFID II?

6

The majority of information that comes into and moves around a business isunstructured. It enters the organisation as a fax, an email, via the post, a phone callor even a text message. Often, contained within this unstructured document isimportant content that will need to be entered into a Business System, such as aFinance, ERP or CRM solution.

Our Data Capture and Document Management solutions automate the process of data entry, integrating fullywith business applications and workflows, and provide electronic indexed archiving for quick document retrieval.

In addition to providing the software to handle these processes, we have built a number of pre-canned‘horizontal’ solutions, created to ease the flow of information in specific business areas, these include:

0Data Capture, Document Automation & Archiving

� AP ProcessFlows®

Accounts Payable – Helps streamline anything from the simple scanning of invoices through to fully automated invoice matching and paymentprocessing.

� AR ProcessFlows®

Accounts Receivable – Designed to quickly andaccurately allocate all received payments to therelevant customer accounts, with minimal manualinteraction.

� Appointment ProcessFlows®

Fully automated, bi-directional Patient Notification & Appointment Management.

� Contract ProcessFlows®

Remove the need for paper-based contract handlingand never miss a support contract renewal date.

� HR ProcessFlows®

Automate HR tasks, from Job Application toSeparation.

� Mailroom ProcessFlows®

A ‘Digital Mailroom’ to route, track and automate thedata entry of all physical and electronic inbounddocuments.

� POD ProcessFlows®

Our proof of delivery automation solution removesthe risks associated with manual paper processingand speeds up the whole process.

� Timesheet ProcessFlows®

Our Timesheet Automation solution automates andspeeds up the time critical task of processingtimesheets from receipt to payroll. Mistakes are athing of the past and payroll deadlines are met.

With most organisations storing critical information in a range of data systems(Finance, CRM, Operations, Manufacturing, Sales and Marketing, etc), achieving asingle view of performance can be a challenge, especially for those required toprovide reports.

ProcessFlows’ Business Intelligence dashboards provide a single, consolidated and highly interactive graphicalview of organisational performance, from a wide range of existing and disparate data sources. Dashboards makereporting a simple task, using live data and enable key decisions to be made quickly.

We are seeing a lot of growth in this technology and our solution is unique in many ways. Not only perfect to sellto your customers, this is also an excellent in-house tool, we’ve already seen huge benefits and saved £1000s byusing our own installation in specific business areas.

0Dashboard Reporting

Call 01962 835032, email channel@processflows.co.uk or visit www.processflows.co.uk/channel

7

0Business Process OutsourcingBPO is increasingly being utilised by partners and customers who wish to remaincompetitive and achieve high levels of customer service, whilst controlling costs.

ProcessFlows is a trusted outsourcing partner, with clients and expertise across a range of industries. We offerflexible services designed to make your business more agile and profitable.

Transferring your back-office processes to ProcessFlows allows internal staff to concentrate on core businessactivities, enhance services currently provided and allows organisations to dynamically adjust to business trends,at low cost and low risk.

Our Services include, but are not limited to:

� AdministrationData Processing, Manual Data Entry

� FinanceCredit Control, Accounts Payable, Accounts Receivable

� IT ServicesServer and Network Monitoring, Managed Service Desk

� Sales & Marketing Lead Generation, Account Development, Order Processing, Database Management

0Software and Hardware SourcingOur unique combination of technical expertise, market knowledge and vast portfolio,offers you a crucial advantage in a competitive world.

SoftwareFinding software at a sensible price is a labour-intensive process, which can be time-consuming and expensive.

Having recognised this problem, ProcessFlows built a team dedicated to finding niche and specialist softwareapplications at the best possible price.

Our Software Sourcing Team has now been successfully identifying, sourcing and supplying everyday and moreniche software applications from around the world, on behalf of UK resellers, for over 20 years.

Hardware Whether a customer needs specific hardware to complement our software and solutions, or wishes to make ahardware-only purchase, our industry ties with all of the major vendors, enable us to offer the best pricing andthe best warranties, on the highest quality equipment.

0Client Services

Call 01962 835032, email channel@processflows.co.uk or visit www.processflows.co.uk/channel

8

Please see below for the teams responsible for your every Support need.

Client Services Administration TeamResponsible for resource management and incredibly dedicated to ensuring our client’s needs are met. All requestsfor any resource time will be handled by this client focused team.

Technical SupportTechnical issues are managed by our Helpdesk Analysts who have vendor accreditation for the products theysupport. We offer a range of value-added support services, such as multi-year contracts, 24x7 and on-sitesupport. All of these services can be resold by our partners.

TrainingA range of structured and tailor-made training courses for end users and administrators is available; ensuring theusers and the organisation will gain full benefits and return on investment. We are the only UK accredited TrainingCentre for RightFax, Alchemy and CX-E.

DevelopmentWe have undertaken numerous development projects on behalf of clients, providing bespoke, integrated andstandalone solutions. These have ranged from one-off applications, through to commercial programmes that arenow re-sold around the world and have included simple and complex Windows or Web Services, standaloneapplications, hosted Web-based solutions, client utilities and more.

Project ManagementProcessFlows have accredited Project Managers, who possess the essential skills to help with planning,organising, securing and managing resources to bring about the successful completion of specific project goalsand objectives, with maximum benefits.

Support & MaintenanceChannel Partners have the opportunity to earn ongoing annuities from support renewals for the systems sold.Partners who wish to be involved with the management of helpdesk faults and securing the renewals in a timelymanner will receive an agreed amount on the full renewal price. Alternatively, we can manage the renewalsdirectly with the end user.

In recognition of our development and integration capabilities, ProcessFlows is a Microsoft Gold Collaborationand Content Certified Partner.

0Partnering with ProcessFlowsTailored to suit your business models and markets, the ProcessFlows ChannelPartner Programme, provides a framework to help you expand your portfolio andexperience, grow your business, retain customers and increase profits.

Working in partnership with ProcessFlows gives you access to a combination of resources and rewards:

� Dedicated Channel TeamA team focused on ensuring your success and building a positive relationship between your organisation andours.

� Partner Communication Monthly newsletters, product announcements, partner seminars and webinars.

� In-house Systems Partners are encouraged to use our applications and solutions in-house.

� Sales TrainingOnline and on-site training courses and tools, to enable your sales team to identify and create opportunities.

� Technical TrainingOn-site and public courses are available, adapted to meet your bespoke requirements.

� Marketing Assistance in the design and creation of marketing materials and campaigns. Dedicated Partner Gateway onour website for collateral downloads.

� Pre-Sales Support Experienced account managers provide assistance in customer meetings, demos and info requests.

� Technical Support Access to our Client Services team, for pre-sales technical support, consultancy, helpdesk, projectmanagement, training and development requirements.

� Quick Quotes Fast and effective quotation system. SLA for quotation within a maximum of 24 hours.

� Reward SchemesWe run incentive schemes and campaigns to reward Channel Partners for their commitment andachievements.

� Your CommitmentIn return for our expertise and support, we have a small number of requirements:� Agreed revenue targets� Attendance at product update and training seminars� Regular marketing campaigns must be undertaken� That you work with us to develop opportunities

9

Once we’ve signed the agreement, a set framework is followed, making sure thatyou have received sufficient product training and are happy with how theProgramme works. We’ll then provide you with all the necessary sales tools and, ifneeds be, assist in the creation of marketing collaterals.

0Channel Partner Launch Plan

Training Marketing PartnerCommunication

Sales Press Release Newsletters

Pre-Sales Webinars

Technical

Rebranding

PackagedCampaigns

Vertical Focus

LeadGeneration

Case Studies

ProductUpdates

Customer Case Studies

Partner Case Studies

In-HouseSystem

Promotions and Incentives

Campaigns

Seminar Support

Partner Application /Signed Agreement

Call 01962 835032, email channel@processflows.co.uk or visit www.processflows.co.uk/channel

10

Telemarketing

0Your Channel TeamThis is the ProcessFlows Channel Team. Their role is to support you fully in everyrequirement, whether it be generating a quote, gathering information, or helping youcreate a personalised Marketing Campaign, please don’t hesitate to contact them onthe details below.

Dima DimitrovaChannel Sales Support Executive

Kristy YankovaChannel Sales Support Agent

Milla TomovaChannel Marketing Executive

11

For further information about ProcessFlows and the Channel Partner Programme, please contact the ChannelTeam on channel@processflows.co.uk, or call 01962 835032.

For details of our products, solutions and services, please visit www.processflows.co.uk/channel.

ProcessFlows UK LimitedSheridan House, 40-43 Jewry Street,Winchester, Hampshire SO23 8RY, UKTel: 01962 835032 Fax: 01962 835100www.processflows.co.uk