process selection chapter 3, part 2. mgmt 326 foundations of operations introduction strategy...
TRANSCRIPT
![Page 1: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/1.jpg)
Process Selection
Chapter 3, Part 2
![Page 2: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/2.jpg)
MGMT 326
Foundations
of Operatio
nsIntroductio
n
Strategy
QualityAssuran
ce
Capacity,Facilities,& WorkDesign
Planning& Control
Products &
Processes
ProductDesign
ProcessDesign
ManagingProjects
![Page 3: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/3.jpg)
Process Selection
ProcessDesign Tools• Reengineering• Flowcharts
Intermittent
• Project• Batch
Process Types
Repetitive• Assembly line• Continuous
Impact of Process Type• Layout• Inventory policy
![Page 4: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/4.jpg)
Intermittent Operations
Intermittent operations: processes used to produce a variety of products with different processing requirements at lower volumes Project processes: used to make one-of-a-
kind items to customer specifications Batch processes: used to make small
quantities of products in batches based on customer orders or specifications Also called job shops
![Page 5: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/5.jpg)
Repetitive Operations
Repetitive operations: Processes used to make one product or a few standardized products in high volume Line process – also called an assembly line
or flow shop May have assemble-to-order options
Continuous process: operates continuously, produces a high volume of a fully standardized product
Some firms use more than one type of process
![Page 6: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/6.jpg)
Underlying Process Relationship Between Volume and Standardization
High-volumeprocesses areusually morestandardizedthan low-volumeprocesses.
![Page 7: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/7.jpg)
Process Choice and Layout
Intermittent operations usually use a process (department) layout: workers & equipment are grouped by function•Different products may take different paths through the production processRepetitive operations use a product layout: workers & equipment are grouped in the order in which they will be needed. The product passes from one work station to the next.
![Page 8: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/8.jpg)
Process Choice and Layout
Process Layout
Project Process
Batch (job shop) Process
Mass production(line flow or flow shop)
Product
Continuous Product
![Page 9: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/9.jpg)
Hybrid Layouts
A hybrid layout is a combination of a product layout and a process layout.
Example: In a grocery store, products are
displayed by department (process layout)
The checkout line has a product layout.
![Page 10: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/10.jpg)
Process Choice and Inventory Policy
![Page 11: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/11.jpg)
Process Choice and Inventory Policy (2)
Process Inventory Policy
Project Make-to-order
Batch (job shop) Make-to-order
Mass production(line flow or flow shop)
Make-to-stock ORAssemble-to-order
Continuous Make-to-stock
![Page 12: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/12.jpg)
Process Design Tools
Process flow analysis is a tool used to analyze and document the sequence of steps within a total process. Usually first step in process reengineering.
Process reengineering is the fundamental rethinking and radical redesign of a process to bring about dramatic improvements in performance Cost Quality Time Flexibility
![Page 13: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/13.jpg)
Process Design Tools (2)
Both operations processes and business processes can be re-engineered.
Re-engineer a process before you automate it or computerize it.
![Page 14: Process Selection Chapter 3, Part 2. MGMT 326 Foundations of Operations Introduction Strategy Quality Assurance Capacity, Facilities, & Work Design Planning](https://reader035.vdocuments.mx/reader035/viewer/2022081514/56649ed05503460f94bdeac9/html5/thumbnails/14.jpg)
Process Flow in a Pizza Restaurant