process improvement and product innovation

8/22/2019 Process Improvement and Product Innovation

1/21

From customer feedback!


2/21

Analyzing NPS with the rightglasses


3/21

Product Development


4/21

A practical team leader or executive leadership body

experience Personal and professional development

Practical hard and soft skills development

Activities which develop an entrepreneurial and

responsible attitude towards being a better leader

A practical team experience

Practical hard and soft skills

developmentAccess to a global network

An entrepreneurial and responsible

attitude towards being a better leader

A cross-cultural living and working experience

The opportunity to create positive societal

impact

Personal Development

Activities which develop an entrepreneurial

and responsible attitude towards being a

better leader

A professional developmentexperience

A cross-cultural living and

working experience

Activities which develop anentrepreneurial andresponsible attitude towardsbeing a better leader

Our

promise


5/21

Our success relieson our ability todeliver thosepromises

We make this promises because

we believe these experiences willturn young people into change

agents


6/21

Process Improvement


7/21

Processes and

activities we maketo ensure thepromise isdelivered!

Pick-up

EP

preparation

Educati

on

Induction

to AIESEC

Re-

integration

Visa

support

Transition

Personal

goal setting

Etc

Productpackagin

g


8/21

NPS on

CompletedNPS on Matched

and Realized

Did we deliver

the promise?

Are our operations

helping us to deliver thepromise?


9/21

Process Improvement


10/21

Analyze

Data

Draw

conclusions

Create goals

and plans!

1. CustomerGauge See comments

See self-select

issues

2. Talk to EPs /

Team members

and team leaders

1. What are the

customer concerns?

2. How to solve /address customer

concerns?

3. What will I focus on?

1. Set goals (%

promoters)

2. Set actions, timelineand checkpoints to

track progress

3. Have a focus for 6

months and weekly

progress check


11/21

- not clear/incomplete or contradictoryinformation provided about the program(refund policy for instance)

- lack of couching at the beggining (aftersinging the contract and before startingsearch for internships)

TatianaDumbrava

I feel that I had (and still have) alot of

unanswered questions. For example I wasnot told which dates I would need to be outthere until I asked. This information is vitalas without it I could not book flights/sort outa visa etc. I have been given no informationregarding the visa other than that I needone. I do not know where I am staying or

where I will be based during theprogramme. I am hoping this informationwill be given to me soon.

AnnekaChana
https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177642https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177642https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177340https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177340https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177340https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177340https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177340https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177642https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177642


12/21


13/21

Information provided about the GCDPprogramme

The selection process

Induction to AIESEC

Matching support

Communication during acceptance procedure

Visa documents and information

Matched


14/21

Cultural preparation

Integration by the hosting entity

Logistical support

Job-description clarity and alignment

Realized


15/21

Structures Procedures

Communication Policies


16/21

Product Development /Innovation


17/21

Analyze

Data

Draw

conclusions

Create goals

and plans!

1. CustomerGauge See comments

See self-select

issues

2. Talk to EPs / Team

members and team

leaders

3. Talk to Partnersand TN takers

1. Which value

proposition needs to

be strengthened?

2. What are the

customer concerns?

3. How to solve /

address customer

concerns?

4. What will I focus on?

1. Set goals (%

promoters)

2. Create an enhancedproduct

3. Set checkpoints to

track progress

4. Review your productsat least twice a year


18/21

The project I was working with didn't follow anyof the topics of the contract. They as well earnmoney out of our work. The project alwaystalked about creating an impact on the society

but actually I didn't give any lessons to peoplethat really needed them, that couldn't afford anenglish course. Also they give contradictoryadvertisement, making us part of the addcampaigns. After this experience I don't believe Icreated an impact on the society, and I didn'thad the time (because all of the hours I had towork) to know about the culture or to travelaround Brazil.

Lucia Salamanca

job-description: in most of the cases in PadangIndonesia the job description differed extremelyfrom the activities that should be done! Forexample: intern who wanted to teach french

should now teach german and english. Or like inmy case: i only signed up for english but than ishould also teach german. other interns shouldalso take part in complete other projects thathad nothing to do with their actual internship.

Regine Mueller
https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177340https://www.cg-express.com/an/index.php?m=Categorising&RAND=42177340


19/21


20/21

Personal development

Opportunity to create positive societal impact*

(GCDP)

Cross-cultural understanding & awareness

AIESEC support during the experience

Completed


21/21

New JDs /Project focus

Enhancepartners role inthe internship

Culturalinvolvement for

interns

Enhance internspersonal

development(GCDP)

Enhance internsprofessionaldevelopment

(GIP)

Ensuring

positiveimpact

(GCDP)

Challenging

professional

roles (GIP)

process improvement and product innovation

Documents