process improvement 101

By Bill Barnes - www.billbarnes.usBy Bill Barnes - www.billbarnes.us

Process Improvement 101Process Improvement 101

Presented by Bill BarnesPresented by Bill Barnes

http://www.linkedin.com/in/billbarnesmimhttp://www.linkedin.com/in/billbarnesmim


The Story of the Newly WedsThe Story of the Newly Weds

HusbandHusband

WifeWife

The RoastThe Roast


Why Process ImprovementWhy Process Improvement

An easy way to demonstrate valueAn easy way to demonstrate value

Allows you to focus on what is working Allows you to focus on what is working wellwell

Way to distinguish self from othersWay to distinguish self from others

Changes focus from problem to Changes focus from problem to opportunityopportunity


Process MappingProcess Mapping

Most efficient way to understand whole Most efficient way to understand whole processprocess

Permits you to demonstrate you Permits you to demonstrate you understand whole processunderstand whole process


Process Mapping ExampleProcess Mapping Example<Process Name>

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1 – Mails application to

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2 - Customer completes application

3 – Mails application back to

RA

4 - RA forwards application to MSA

5 – MSA forwards application to LP

6 – Reviews application

7 – Additional Information

required

Additional Information

Yes

8 - Reviews Application

Accept (Y/N)

Acceptance Package Created

Rejection Package Created

Forward to MSA

Yes

Schedule to meet with RA

Reviews final package

Send Final Determination to

Customer

Receives Final Determination


Tools To Create Process MapsTools To Create Process Maps

VisioVisioExcelExcelPowerPointPowerPointWordWordGoogle’s drawing toolGoogle’s drawing toolDia for WindowsDia for WindowsPaper and PencilPaper and PencilVideo CameraVideo Camera


Getting a BaselineGetting a Baseline

Need to determine the follow for current Need to determine the follow for current processprocess– How long?How long?– How much?How much?– How good?How good?


Most Important QuestionMost Important Question

Process maps make it easy to ask why Process maps make it easy to ask why something is done a particular way.something is done a particular way.

The most important question throughout The most important question throughout process improvement isprocess improvement is

WHY?WHY?


Examine Process MapExamine Process Map

If your lucky, an examination of the If your lucky, an examination of the process map will show you some easy process map will show you some easy ways to save time, money, or reduce ways to save time, money, or reduce errors.errors.

If you can get some data even better, but If you can get some data even better, but that is outside the scope of this course and that is outside the scope of this course and going more into one of the methodologies going more into one of the methodologies such as Lean Six Sigmasuch as Lean Six Sigma


The KeyThe Key

Review the process map and ask why. Review the process map and ask why.

Review the process from beginning to end Review the process from beginning to end that you are trying to improvethat you are trying to improve

Remember sometimes Process Remember sometimes Process Improvement is not the answerImprovement is not the answer– Ferrari will let you get to work a little faster butFerrari will let you get to work a little faster but

Still have to follow traffic lawsStill have to follow traffic laws


More KeysMore Keys

Process Improvement is not a one time Process Improvement is not a one time thing.thing.

Process should be reviewed regularly to Process should be reviewed regularly to see if things can be made better or more see if things can be made better or more effective.effective.


BenchmarkingBenchmarking

A concept taught in Six Sigma is A concept taught in Six Sigma is benchmarking. This is the concept of benchmarking. This is the concept of looking at other organizations that may be looking at other organizations that may be in a different industry but does a similar in a different industry but does a similar process.process.– Southwest Airlies and Indy Pit CrewsSouthwest Airlies and Indy Pit Crews


Always Be QuestioningAlways Be Questioning

Never accept the status quo as the best in Never accept the status quo as the best in can becan be

Always seek incremental improvementsAlways seek incremental improvements

If you want to learn more about process If you want to learn more about process improvement, there are a variety of improvement, there are a variety of courses out there such as Lean Six courses out there such as Lean Six Sigma.Sigma.


Six Sigma OverviewSix Sigma Overview

D – DefineD – Define

M – MeasureM – Measure

A – AnalyzeA – Analyze

I – ImproveI – Improve

C - ControlC - Control


DefineDefine

Project CharterProject Charter

Project ManagementProject Management

Process DefinitionProcess Definition

Stakeholder ManagementStakeholder Management

Voice of CustomerVoice of Customer


MeasureMeasure

Identify MeasuresIdentify Measures

Data CollectionData Collection

Describe and Display DataDescribe and Display Data

Baseline PerformanceBaseline Performance

Quick Win IdentificationQuick Win Identification


AnalyzeAnalyze

Root Cause AnalysisRoot Cause Analysis

Lean Process AnalysisLean Process Analysis

Graphical Data AnalysisGraphical Data Analysis

Statistical Data AnalysisStatistical Data Analysis

Root Cause IdentifiedRoot Cause Identified

Quick Win IdentificationQuick Win Identification


ImproveImprove

Identify and Select SolutionsIdentify and Select Solutions

Financial Impact of SolutionsFinancial Impact of Solutions

Risk Planning and TestingRisk Planning and Testing

Implement SolutionsImplement Solutions


ControlControl

Process ControlProcess Control

Response PlanResponse Plan

Project DocumentationProject Documentation


Case StudiesCase Studies


Q&AQ&A

process improvement 101

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