process iceberg

CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.

The Process Iceberg

Cross Divisional Group - Software, Methods and Tools1

THE PROCESS ICEBERG

Christof Hammel

http://www.kimberlyemerson.com/wp-content/uploads/2013/04/Iceberg.jpg



The Process IcebergOutline

The SOAP BOX story

Process from a CONTROLLER perspective

Process from an ICEBERG perspective

Process from a PSYCHOSOCIAL perspective



The SOAP BOX story

The Process Iceberg

http://www.screanews.us/SamSites/JpgLoveWheels/SoapBoxRacer01.jpg



The Process IcebergThe “Soap Box” Process

Budget: Pocket money only

Tools: Available in father´s home workshop

Working hours: in available free-time

Management: Self organization

Compliance: Obey rules in father´s workshop



The Process Iceberg

Build 1st prototype

Deliver prototype as test candidate

Gather experience in non-critical environment

Iteration 1

Collect material from bulky waste


The Process Iceberg


Rework concept

Build next version 0.2

Run functional and non-functional tests

Check for compliance

Iteration 2


The Process Iceberg


Rework construction again

Refine design

Build version 0.9

Run tests on incomplete version

Iteration 3



The Process Iceberg

Improve and complete final concept

Complete implementation

Run acceptance tests

Iteration 4



The Process IcebergProcess Goals

Myself: Soap Box, Racing ReleaseRace Organization: Schedule DateFather, Race committee: Rules

Compliance



Process Team

Controller System

The Process Iceberg

- Business Goals- Requirements- Budget

- Ideas, Releases- Release date - Cost, Profit

TeamDynamics

FeedbackDelay

Disturbance

Distur-bance

Process as Controller

+/-



The Process Iceberg

Process definitions are done to achieve> Organizational> Economical> Technical

But: Process definitions are mainly on> Psychological> Sociological

Goals

Level



The Process Iceberg




The Process IcebergWorking

Hours BehaviorResults

Ideas Release

Human > Behavior > Results






Ideas Release


ValuesEmotions

Human Needs

Thoughts

HumanNature

Character

Culture Education

Competence

Beliefs

Habits

Human > Characteristics






Ideas Release


ValuesEmotions

Human Needs

Thoughts

HumanNature

Character

Culture Education

Competence

Beliefs

Habits

Human > Characteristics

PROCESS




The Process IcebergHuman Characteristics

• learning from experiences and from mistakes • iterative, try-and-error• perceptual• learn from others, role models

Human Operation

• Purpose (for life/others)• Recognition, Status, Respect• Autonomy• Education, Promotion, Growth, Mastery• Personal fulfillment

Human Needs

• Dislike feeling of being controlled, manipulated• Fear of rejection• Appreciates transparency, trust

Human Nature http://upload.wikimedia.org/wikipedia/commons/6/64/Creaci%C3%B3n_de_Ad%C3%A1n_%28Miguel_%C3%81ngel%29.jpg



Individuals and interactions over processes and tools

The Process Iceberg

Customer collaboration over contract negotiation

• Information, trust• learn from others• perceptual

Customer collaboration

interactions

Agile Manifesto

TRUST



Responding to change over following a plan

• learning from experiences and from mistakes • iterative, try-and-error

Responding to change

The Process Iceberg

ITERATIONAgile Manifesto



Working software over comprehensive documentation

• Purpose• Status, Respect, Prestige• Mastery

Working software

The Process Iceberg

PURPOSEAgile Manifesto



The Process Iceberg

Agilityincreases

Productivity



The Process Iceberg

Steam engine

Railway

Steel

Electricity

Chemistry

AutomobilePetrochemist

ry

InformationTechnology

PsychosocialHealth(Agile)

1800 1850 1900 1950 1990 20156th

Kondratiev5th

Kondratiev4th

Kondratiev3rd

Kondratiev2nd

Kondratiev1st Kondratiev

Kondratiev waves

Kondratiev waves: Innovation Productivity increase GrowthProductivity increase through technology & money is limited.

Further progress possible through psycho-social innvovation: (Cooperation, communication, motivation, purpose, knowledge-management, creativity, responsibility, trust, conflict-management, health-care)



The Process IcebergSummary

Process development requires psychosocial competenceAgile reflects human natureAgile paradigms have a high productivity potential (e.g. trust)

Agile will contribute to the 6th Kondratiev cycle in 21st century

A new science will arise: “Psycho-Social-Technology”



The Process Iceberg

Exploit

the productivity potential

in psycho-social

innovation !