process excellence in health care
DESCRIPTION
Improving the processes within your health care organization through tapping into the wisdom of staff will increase profit and productivity. Find the secrets that made the Mayo Clinic successful that the leaders in health care are using now after learning from their colleagues in manufacturing.TRANSCRIPT
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INSIDE EXCELLENCE
SHAUB MANAGEMENT CONSULTING
presents
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Tired of the winds of the market and the whims of fickle economic cycles?
•Take control of these outside forces from inside your company•Become the competition•Join the elite
•Boeing•Intermountain Healthcare•Kaiser•Cleveland Clinic
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Would you like to join the ranks of the elite?
•Intermountain Healthcare•Boeing•John Deere•Kaiser•Cleveland Clinic
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Become a member with elite companies that take employee participation seriously
and, as a result,fill a critical position in managementthat only employee groups can fill
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Without INSIDE EXCELLENCE
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“The money is there, it’s always has been!”
Right from the beginning,
the work more than
pays for itself
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Kanban & Just-in-Time
TQM, & CRM
Lean Manufacturing & Six Sigma
Knowledge Sharing & Coaching
`
Group Development & Teambuilding
World War II, Rosie the Riveter, and W. Edwards Deming
INSIDE EXCELLENCE
1940’s
1980’s
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Benefits to the Company
• Retention of valued employees
• Solutions to chronic problems
• Positive outcomes and constructive conflicts
• Effective system that removes barriers to patient care quality
• Improved financial performance
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Conventional Approaches
The Rising FloorSqueezes the Employees
Floor
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What INSIDE EXCELLENCE Brings to the Table
• Teams implementing improvements
• Non-threatening employee knowledge
• Countless savings in time and money
• Better information and more innovation
• Manual meets Information Technology
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INSIDE EXCELLENCE
Raise the Roof
Conventional Approaches
Floor
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With INSIDE EXCELLENCE
• Long-term ongoing solutions developed by the group
• Employees and management work in tandem
• Improved:– management with the same labor force – productivity using the existing labor– patient service quality
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INSIDE EXCELLENCE Works
• Across sales, marketing, customer service, accounting, purchasing, training, engineering
• In manufacturing- Boeing increased productivity and improved sales capability
• In nonprofits-JEVS improved programming to obtain certification
• In healthcare-Cleveland Clinic improved outcome and quality of care
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WHY IT WORKS• Unique combination of three theoretical
approaches: Behavior, Organizational, System
• People factor of solution development and implementation
• Metrics applied from the beginning
• Innovative solutions from a team approach
• Statistical and management theory applied to medicine
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Management Commitment
• Philosophical support of upper management to the process
• Budgetary approval• Group supported in its efforts to find
solutions and implement them• Measurable milestones specifically selected
for your business
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Planning
• Identify deliverables and report format • Determine the work and its timeline• Establish performance measures and process
assessment• Designate person(s) receiving updates and
reports
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An hour a week for the core group
Six months duration with on-going monitoring and evaluation
Time Commitment
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Start with our free workshop
where a specialized groupcomes together
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So who is in this group?
• One department or across operations
• Interested parties invited by management
• Administrators, Nurses, Doctors, Aides, Social Worker, Case Management
• INSIDE EXCELLENCE and support staff
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What happens in the free workshop
• Group discussion facilitated by the INSIDE EXCELLENCE leader
• Large group broken into “smaller group think tanks”
• Group spokesperson presents the group’s ideas• INSIDE EXCELLENCE leader summarizes
ideas and themes on flip chart
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enabling everybodyeverybody
to move in a healthy
successful direction
The INSIDE EXCELLENCE
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SCHEDULE A FREE WORKSHOPCONTACT US:
Putting people, service quality, andprofit together on the same page
Check Us Out