process
DESCRIPTION
TRANSCRIPT
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PROCESS
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1.Overview Process describes the act of taking something
through an established and usually routine set of procedures
Business Strategy contains many systematical process & it provides certification for the organization
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2.ISO 9001:2008 ISO 9000 is a family of standards for Quality
management systems ISO 9001 standards are developed according to
the principles as
1.Consensus
2.Industry wide
3.Voluntary
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ISO(cont.) Consensus:
The views of all interest are taken into account such as manufacturers,vendors,users,lab testing,etc.
Industry wide:
Global solutions to satisfy industries and customers worldwide.
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ISO(cont.) Voluntary:
Voluntary involvement of all interests in the market place
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AdvantagesISO 9001:2008 has the following advantages Create more affective operation Increase customer satisfaction Increase profit & productivity Improve awareness
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3.CMMI Stands for Capability Maturity Model Integration
It is the process improvement appraoch
Helps organization to improve their performance
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Levels of CMMI
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Levels(cont.) Level 1-Initial
- used for project having limited scope Level 2-Repeatability
- used for any project that will be done again Level 3-Standardization
- Avoids reinventing the wheel for each project
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Level(cont.) Level 4-Manageability
- This level can only be achived by well documented experience
Level 5-Optimization
- This is done in every stage
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4.ITIL Stands for Information Technology
Infrastructure Library is a set of concepts and practices for Information
Technology Services Management (ITSM), Most adopted approach It provides framework for identifying, planning,
delivering and supporting IT services to the business.
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ITIL Users NASA UK Health center Disney HSBC bank
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Benefits of ITIL improved IT services reduced costs improved customer satisfaction improved productivity improved use of skills and experience improved delivery of third party service.
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5.COBIT Stands for Control Objectives for Information
and related Technology (COBIT) It is a set of best practices for Information
Technology COBIT is a trademark of the Information
Systems Audit and Control Association and the IT Governance Institute.
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COBIT structureCOBIT consists of the following four domains
* Plan and Organize
* Acquire and Implement
* Deliver and Support
* Monitor and Evaluate
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6.Six Sigma It is a business management strategy Developed by Motorola It seeks to improve the quqlity of the products It identifies & remove the defects
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Six Components of six sigma
Genuine focus on the customer Data and fact driven management Process focus,Management and improvement Proactive management Boundaryless organization Drive for perfection,tolertae failure
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6 sigma software pacakages
Analysis tools, which are used to perform statistical or process analysis
Program management tools, used to manage and track a corporation's entire Six Sigma program
DMAIC and Lean online project collaboration tools for local and global teams
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Benefits of six sigma Focus on customers Reduce cycle time & waste Data analysis before decision making Team building Systematic problem solving Improve presentation,leadership & project
management skills
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7.OHS Stands for Occupational Health and Software
is a cross-disciplinary area concerned with protecting the safety, health and welfare of people engaged in work or employment.
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Reasons for OHS Moral-An employee should not have to risk
injury or death at work Economic Legal
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OHS information resourcesOHS information resources include the following: hazard and incident reports First aid records workers’ compensation claims records records of environmental monitoring Job Safety Analyses (JSA) and risk assessments information related to performance measures for
the OHS
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Advantages Improved awareness of safety, hazards and a safe
workplace
Increase productivity
Reduced workers compensation and associated costs from a reduction in the risk of injuries.