PROBLEMS OF PEOPLE & ROLE OF PUBLIC SERVANTS IN THEIR SOLUTION

MUHAMMAD MUZAFFAR KHANPLANNING OFFICER, P&DD LAHORE

Problems of people relating to Government offices,Behavior of public servants with them& Measures to improve situation

MUHAMMAD YOUSAF NADEEM10th P P G PARTICIPANTS

Scheme of Presentation:

IntroductionProblems of People, What are?Public Servant, Who is?Responsibilities of a Public ServantPublic Servant & Problems of PeopleConclusion

IntroductionGovernment & Government OfficesA Government is the system by which a state or community is governed. The word Government is also use to refer to a collective group of people that exercises executive authority in a state. It typically consist of three main organ which are legislature, executive and juicily.Any designated work place where the business of government is carried out on a regular basis is called Government Offices.

Cont. Problems related to Govt. Offices

Bureaucratic failure-too many channels result in slowness-diminishing responsibility-lack of accountabilityAgency problems-CorruptionLethargyLack of capacity

Cont.Problems related to Govt. Offices

CorruptionLack of guidanceUnfair TreatmentRude Attitude Red-Tapism

Cont.Problems related to Govt. OfficesJustice delayed is justice denied.Transparency International (TI) Pakistan reported that the highest amounts of bribery were spent on judiciary by the people. It involves the employees of said court 33.62%, public prosecutors 23.73%, witnesses 12.43%, judges of said court 14.12%, opponent lawyer 8.19%, magistrates 4.52% while 3.39% mentioned others.

Cont.Problems related to Govt. OfficesEducation is the most pivotal institution of a society.The people have to face corruption problem in our schools, colleges, universities and education department regarding admission, migration and transfer etc. TI Pakistan reported that in 2010, those received through non-normal and alternate procedures is 23.7%. In 2011, Dr Syed Abdul Aziz, director of Hamdard Institute of Education and Social Sciencesdeclared education as one of the most corrupt sector in Pakistan.

Cont.Problems related to Govt. OfficesPakistan has unequal health facilities for the people. The people have to face a lot of problems in Government hospitals and dispensaries, if they do not have any reference or links. According to survey of 2010, 48% reported that gaining access to hospital services either having to pay additional costs for essential services or being forced to utilize the services of a designated affiliate.In Government hospitals, 61% hospital staff, 25% doctors and 13% nurses are involved in corruption.

Cont.Problems related to Govt. OfficesThe police department of our country is the most powerful and wicked. The people have to face huge problems from it as compared to others.Even though, the people are on right, do not get their right work without bribery.Police was observed as the most corrupt sector by survey of T I 2013.31% of 4,224 respondents reported paying bribes to the police.

Cont.Problems related to Govt. OfficesThe peoples are facing a lot of problems from WAPDA offices like, over billing, correction of bills, failure of electricity ,new connection of electricity etc. and no one help and guide them.Out of the pool of corruption respondents, 71% reported that money was "demanded directly by the actor".The same situation is with the office of Telephone, Sui Gas and WASA (Water and Sanitation Authority) Income Tax, Exise and Taxation, Railway, NADRA, Traffic Police, Passport Office etc.

Cont. Behavior of Public Servant Public Servant Who is?Servant of PublicA civil servant or public servant is a person in the public sector employed for a government department or agency.Public Servants are those persons who are chosen by Allah Almighty for welfare of the people.

Responsibilities of Public ServantTo represent the GovernmentTo assist Public Representatives To implement the will of PublicTo run the affairs of the state in a manner ultimate welfare of the people

Cont.Measures/Solution to Improve Situation

BATHO PELE

People First

Improving government service

Cont.The Batho Pele slogan:We belong, we care, we serve.We belong: we are part of the Public and should work together We care: caring for the publicWe serve:our customers, all citizens will get good service from public servants.

Cont.Measures/Solution for Improvement

Honesty & IntegrityFairness in dealingsPrompt Response to problemsConsultation about needs of people

Cont.Measures/Solution for Improvement

Redress grievances of people Equal Access to ServicesCourtesy & respect for peopleCreating awareness among peopleOpenness and transparency in decision making

CONCLUDING QUOTESYou have to do your duty as SERVANTS. You do not belong to the ruling class; you belong to the servants. (Quaids Address to Civil Servants at Chittagong) 25th March, 1948"The competence, integrity, and sensitivity of those who work in public service will determine the quality of life for all of us." Bill BradleyFormer U.S. Senator

THANK YOU

*