private label uc brochure
TRANSCRIPT
Private Label UCaaS
Why Partner with ANPI?
ANPI understands the importance of a trusted brand in the marketplace and has built a Private Label UCaaS offering that you can confidently take to your market.
Founded in 1996, ANPI serves over 50% of the ILEC community, many of which
have been the local service provider for over 100 years. Our partners trust their
brand with ANPI in order to deliver a reliable carrier-grade service and now you
can take advantage of the same private label solution.
ANPI has invested more than $24 million in our UCaaS solution, and built it on top
of our carrier-grade voice network that transports billions of minutes per year. Our
UCaaS solution was purpose-built from the ground up and enables our partners
the ability to own the customer experience from proposal through implementation.
Now you can offer a UCaaS (Unified Communications as a
Service) solution without investing all the time and financial costs
associated with the development, deployment, support and
marketing associated with a full-featured and competitive
solution. ANPI has developed a fully-integrated and turn-key
Private Label Package designed to provide all the advanced
features and tools needed to immediately deliver an
innovative, custom-branded solution to your customers.
The real opportunity lies in the margins as you set the price,
earning up to 40-60%. It is an easy, cost-effective way to
expand your market, and begin selling in less than 90 days.Infrastructure
ANPI provides a fully-redundant carrier-grade
network, E911 Services, National Numbering
Resources, and Local/Long Distance Services
with nationwide reach.
UCaaS Platform An award-winning, feature-rich UCaaS platform
that builds on a traditional PBX and adds unified
messaging, collaboration tools, mobility and
Personlized Customer Portals.
Atlas
Our award winning software is available for
sales order creation, service delivery and
customer management.
Enablement
Every partner is assigned an ANPI Go-to-Market
Team ensuring personalized support from
branding, marketing, sales training and
on-going assistance.
Private Label UCaaS
ANPI has owned and operated a private network since 2006 and we carry
millions of minutes of traffic every day. Maintaining business continuity on
our carrier-grade network is of the utmost importance to us. In each one of
our network sites we subscribe to multiple levels of redundancy and chose
to partner with top infrastructure providers. Cisco for IP, BroadSoft for our
voice applications, and Sonus for our SBC and security architecture. We
spared no expense to ensure our network’s reliability and quality by choosing
to partner with the leaders in hardware and software infrastructure.
Infrastructure
The ANPI network architecture is built with redundant 10 G DWDM
fiber backbone and over sixteen IP peering partners ranging from
100 Mbps to 10 GB. The combination of 10GB/1GB geographically-
redundant dedicated connections to Tier 1 Internet backbones
provides extensive connectivity to the Internet for the shortest and
highest quality path for our customers.
We have implemented BGP community tagging at the originating
router for automated AS prepend, carrier local preference and
carrier selection manipulation.
Our team is fanatical about our network and you can rest assured
that your customers will have the highest call quality and service
uptime in the industry.
ANPI Private Label includes an award-winning, feature-rich
UCaaS platform that builds on a traditional PBX and adds
unified messaging, collaboration tools, mobility and
personalized customer portals. ANPI created an easy to
manage, widget-based Customer Administration Portal
for end users to effortlessly configure all aspects of
their service.
UCaaS Platform
EXECUTIVE Today’s power user needs access to every possible communication tool to maximize productivity. The Executive Package comes with real-time collaboration tools – Desktop Sharing, Conference Bridge Access and Audio/Web Sharing – as well as seamless integrated mobility, advanced call-handling features and unlimited local, long distance and international calling to 22 countries.* PROFESSIONAL Our most popular package allows mobile workers to conduct business anytime, anyplace, on any device. The Professional Package provides seamless integrated mobility – including Instant Messaging with Presence and Find Me/Follow Me – plus, advanced call-handling features and unlimited local, long distance and international calling to 22 countries.* GENERAL PURPOSE For general office use, productivity and efficiency are still necessary. That’s why the General Purpose Package includes a dedicated phone number with unlimited local, long distance and international calling to 22 countries,* as well as a complete collection of advanced call-handling features. BASIC For spaces like warehouses and kitchens where a phone is needed, but advanced call-handling features are not, the Basic Package fits the bill. It includes an extension number, extension-to-extension dialing, local calling and E911 services.
*Unlimited long distance is to lower 48 states. Calls to Hawaii and Alaska and calls within Hawaii and Alaska outside of their local area will incur usage charges. Unlimited International calling includes 22 countries. Not all dial codes in these countries are included.
UCaaS PACKAGES
The ANPI UCaaS platform includes: • Branded Customer Administration Portal • Unlimited Local and Long Distance Calling*
• Advanced Call-Handling features
• Seamless Integrated Mobility
• IM and Real-Time Presence
• Audio/Video/Web Collaboration tools
• Call Center
• Receptionist Console
• Hosted Fax
ANPI Private Label includes Atlas, our award-winning software that allows you to sell and manage all of your UCaaS customers. There is no other management system like Atlas on the market today that deploys your UCaaS solution with ease.
Sales Proposals and Orders Build custom UCaaS solutions to match each individual customer’s requirements. By filling in customer information and selecting the appropriate products and services, Atlas enables you to create professional, accurate, provider branded proposals that are delivered straight to a customer’s email.
More Autonomy for Sales Manage all sales activity and customers in one convenient place. An automated workflow engine gives you the ability to be notified when emailed proposals are opened by customers, when phones are delivered, when installation is complete and when a customer needs attention. Atlas also gives your sales team full access to the complete line of ANPI UCaaS products and services, as well as full control over prices. Setting sales goals – and surpassing them – is in their hands.
Unprecedented Visibility Track equipment delivery, provisioning activity and final turn-up of the service using real-time reporting. Atlas provides visibility into customer care for when questions arise or trouble tickets are created. With the knowledge that every order is well taken care of – your sales force is able to focus on their primary role: selling.
Personalized Communications Proactive communication with customers is built right in. A powerful email management tool is built-in to automatically send messages to customers at key points throughout the installation process, including equipment orders, number porting and installation dates. Even if you receive a sudden influx of orders, Atlas scales with ease, sending customers automated notifications keeping them up to date on their new UCaaS solution’s progress. Plus, with each outgoing email, sales has the opportunity to read, edit or completely rewrite the communication, creating the precise experience desired for each customer.
Personalized Workflow Designed to be the next generation in workflow management, Atlas allows you to create customized workflows to fit any order – and any situation – from proposal to installation to customer care. There are many commonly used workflows built into the system, including Assign DID, Equipment Ordered, Send Portal Access to Admin and Transfer to Care Team. But with a single click, any of these tasks can be included in any provider-designed workflow.
Atlas
ANPI Private Label has many ways to keep you up-to-date on new features,
training, marketing materials and best practices as you go-to-market.
Content ResourcesTurnkey tools to help enhance your presence: Branded Sales Collaterals, Branded How-to-Guides & Branded Videos
Video TutorialsVideo on devices, demos and portals: anpi.com/support/videos
TrainingLearning opportunities to amplify your expertise. • Quarterly Two-Day Seminars (ANPI U - ANPI University)
For more hands-on training, ANPI conducts two-day seminars in various locations around the country for both sales and operation teams to attend for a deeper dive into your solution.
• Bi-Weekly Webinars (WOW - Wholesale Open Webinars) Every quarter, ANPI conducts a series of live Webinars every other week that cover subjects such as solutions selling, network assessment and demonstrations.
• One-on-One Sessions (OWL - Operations Workshop Learning) Get individualized help with pre-installation assessment, testing and installation, Tier 1 and first order walk-through.
• Online Forum Learning best practices and solutions from your peers is sometimes the best way to tackle a problem. ANPI has an online forum for all partners to post questions and have discussions.
Enablement
