principles of quality framework design
DESCRIPTION
The presentation in its first part looks at two important principles of quality management in education:- the opening to societal needs- the importance of stressing the 'act' portion of the PDCA cycle.The second part of the presentation deals with operational issues in the TQM project.TRANSCRIPT
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Principles of Quality-Framework Design
Two Lessons from our experience
Anthony F. Camilleri
TQM Kick Off Meeting15th February 2012
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A Plethora of Quality Approaches....
Total Quality Management
Six-Sigma
FMECAEQAVET
ISO
European Standards and Guidelines for QA in HE
UNIQUe
ECB-Check
EFQM
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There is no such thingas objective quality
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Principle
A good quality approach
is based on social outcomes
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How to do itNeed How
Avoid self-referentiality • Importance of external review
Connect with social priorities • Involve stakeholders in strategy
Make learning relevant • Prioritise research & innovationStudy the environment
Open the Instiution to the Community
• Academic not Organisational autonomy
• Open Educational Resources & Practices
Pursue minority concerns • Mainstream CSR & Accessibility
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A look at the Quality Cycle
• Do• Check
• Plan• Act
アクション
計画
実行チェック
CHECK should be read as STUDYin English Check implies ‚to hold back‘(Deming, 1980)
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A Need to Prioritise
• Do• Check
• Plan• Act
アクション
計画
実行チェック
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Principle
Only completing the circle
brings about iterative improvement
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Prerequisites for Action
A Community Approachto Best Practice
Appropriate Incentivesfor Self-Improvement
Systematic Approachto Improvement-Tracking
Adequate Supportand Resources
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Practical ConsiderationsOur role in the project
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Specific Tasks
Two Calls for Papers
Host Conference
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Principles
• Achieve maximum impact and distribution
• Resource efficiency• Offer partners opportunity to network
beyond the project• Ensure long-term availability of
Results• Meet ambitious but realistic targets
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Introducing....
Innovation ForumThematic Pre-Events
Q&I JournalSpecial Editions
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THANK-YOUfor your attention
Feedback is welcome!
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Presentation delivered at TQM Partners‘ Meeting15.02.2012. Torrevecchia, Italy.www.efquel.org
„Principles of Quality Framework Design: Two lessons from our experience“
Anthony F. [email protected]://www.slideshare.net/anthonycamilleri/