TRINITY INSTITUTE OF PROFESSIONAL STUDIES

Sector – 9, Dwarka Institutional Area, New Delhi-75Affiliated Institution of G.G.S.IP.U, Delhi

BCA (Second Semester)

Principles of Management20104

Managerial Levels & Roles

By: Saguna Khajuria Assistant Professor

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Managerial Levels

• Management levels signifies the hierarchy of management

• The management is divided in levels depending upon the size of business, no. of workers and effective span of control

• There are three basic levels of management– TOP MANAGEMENT– MIDDLE MANAGEMENT– LOWER MANAGEMENT

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Managerial LevelsTOP MANAGEMENTMIDDLE

MANAGEMENT

SUPERVISORY OR LOWER MANAGEMENT

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Top Management

• It consists of Board of Directors and Chief executives ( MD, GM etc) or a group consisting of chirman and functional/ executive directors)

• It lays down policies & objectives of the enterprise

• It coordinates the affairs of the business and reviews the performance of the middle and lower levels.

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Middle Management

• It consists of heads of various departments

• Their job is to organize their departments to implement the top management’s policies.

• They serve as a channel of communication between the top and lower management

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Lower Management

• It is also known as operative or supervisory level

• It consists of foreman, supervisors, office superintendent etc

• They are more concerned with direction and control functions as compared to planning & organizing functions of management

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Management Roles

• A manager performs many roles such as resolving conflicts, leading team, negotiating new contracts, representing the department etc.

• Management expert Prof. Henry Mintzberg has recognized 10 primary roles that can be used to describe the functions of manager.

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Henry Mintzberg’s Managerial Roles

• He grouped 10 different roles into 3 main categories:A. Interpersonal Roles

• Figurehead• Leader• Liaison

B. Informational Roles• Monitor• Disseminator• Spokesperson

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

C. Decisional Roles• Entrepreneur• Disturbance Handler• Resource Allocator• Negotiator

Henry Mintzberg’s Managerial Roles

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Reconciliation of Managerial Functions & Managerial Roles

ROLES FUNCTIONS

Interpersonal Roles Planning

Organizing

Informational Staffing

Directing

Decisional Controlling

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

THANK YOU

• Keywords: Top Management, Board of directors, Policies, Middle, Supervisory, Interpersonal, informational, decision, Mintzberg, Planning, organizing, staffing, directing, controlling.