principal of operation management crystal - tiffany - dean - juan - shalina - ali - jasmina
TRANSCRIPT
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PRINCIPAL OF OPERATION
MANAGEMENTCRYSTAL - TIFFANY - DEAN - JUAN - SHALINA - ALI - JASMINA
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HISTORY• DOMINO'S BEGAN AS A SMALL COMPANY WITH A SINGLE STORE IN 1960. ITS FOUNDERS WERE TOM AND
JAMES MONAGHAN, WHO BOUGHT THE PIZZA DOMINICK'S IN YPSILANTI MICHIGAN STORE. IN 1961 JAMES CHANGED HALF OF THE BUSINESS TO HIS BROTHER TOM FOR A VOLKSWAGEN BEETLE. IN 1965 IS ADOPTED THE NAME OF DOMINO´S PIZZA SUGGESTED BY A CONDUCTOR, THUS CREATING THE RED, WHITE AND BLUE LOGO WITH THE IDEA OF ADDING EACH POINT BY EACH STORE THAT OPENED, BUT THIS LAST IDEA WAS SCRAPPED BY THE SUCCESS THAT WAS TAKEN, LEAVING WITH THREE POINTS REPRESENTING SHOPS THAT EXISTED ON THE DATE. IN 1978 DOMINO'S OPENED ITS 200TH STORE. IT WAS THEN WHEN SUDDENLY HE CHANGE. FOR 1983 WERE ALREADY 1,000 SHOPS AND IN THAT YEAR OPENS THE FIRST STORE OUTSIDE THE UNITED STATES IN WINNIPEG CANADA. THEY HAD 5,000 TENTS FOR 1989. DOMINO'S PIZZA COMES TO PANAMA IN 1988, LOCATED IN EL DORADO BOULEVARD. 50TH STREET STORE IS OPENED IN 1990 AND IN 1992 WE ALREADY HAD OUR FIRST STORE IN THE INTERIOR OF THE COUNTRY, DOMINO'S PIZZA CHIRIQUI. IN 1993 WE HAD ALREADY 5 STORES OPERATING. IN NOVEMBER 2004 IT CHANGED MANAGEMENT AND IT RESUMES GROWTH OF DOMINO'S PIZZA. MAKING OPENINGS EVERY YEAR, AND A CHANGE OF IMAGE. FOR 2006 WE BROKE BORDERS OPENING UP SHOP 8 THOUSAND AROUND THE WORLD BEING OPENED BY THE FIRST LADY THE MS. FERNÁNDEZ VIVIAN DE TORRIJOS. AT THE END OF THIS YEAR DOMINO'S RENEWED TO SATISFY ITS CUSTOMERS WITH A NEW MENU, ADDING TO OUR DOMINO'S WINGS, PAPOTAS AND CHESSY BREAD. DOMINO´S PIZZA WORKS EVERY DAY ON THE BASIS OF THIS PHILOSOPHY: PRODUCT, SERVICE, IMAGE, SAFETY AND TRAINING.THE NEW CORPORATE DOMINO´S PANAMA LOCATED AT MAÑANITAS IS CENTRALIZED WHERE THE CENTER OF DISTRIBUTION, PRODUCTION AND ADMINISTRATION WAS BORN IN APRIL OF 2014. FOR THE INAUGURATION OF THIS CORPORATE WE WERE ACCOMPANIED BY THE VICE PRESIDENT OF DOMINO´S INTERNATIONAL RITCH ALLISON WHO CUT THE RIBBON. (ILLUSTRATE WITH PHOTO)IN FEBRUARY 2015 LAUNCHES THE NEW WAY OF ORDERING THROUGH OUR WEB PAGE "ORDER ONLINE! A MORE EASY, PRACTICAL, AND EFFECTIVE WAY TO SERVE OUR CUSTOMERS! TODAY WE ARE 23 BRANCHES, TAKING INTO ACCOUNT THAT THE BRANCH OFFICE OF THE AIRPORT IS SUBFRANQUICIADA. IN THE NEXT FEW DAYS WE WILL BE OPENING THE FOLLOWING BRANCHES: THE ANDES MALL, JUAN DÍAZ AND BED JACKETS.
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- Sell more pizza- Have more fun
- Number 1 in pizza- Number 1 in people
- Treat people as you'd like to be treated- Produce the best for less- Measure, manage & share what's important - Think big & grow- Incentives what you want to change- Set the bar high, train, never stop learning - Promote from within
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LOGO
• DOMINO’S PIZZA LOGO CONTAINS THREE DOTS WHICH WAS TOM MONAGHAN’S ORIGINAL VISION
• THEIR SIGHT WERE FIRMLY SET ON:
1. BUILDING A DYNASTY OF THREE LOCATIONS
2. MONOPOLIZING PIZZA DELIVERY
3. DEVELOP A TRIANGULATION DELIVERY STRATEGY IN A SMALL CONCENTRATED AREA
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FRANCHISE• NÚMERO DE SUCURSAL #14600 - EL DORADO/ AV.R.J.ALFARO
• NÚMERO DE SUCURSAL #14601 - CALLE 50 Y VIA BRAZIL
• NÚMERO DE SUCURSAL #14603 - PARQUE LEFEVRE AV.12 DE OCTUBRE EDIF.11 OCTUBRE LOCAL 4
• NÚMERO DE SUCURSAL #14604 - LOS PUEBLOS/C.C. LOS PUEBLOS JUAN DIAZ LOCAL 12-I
• NÚMERO DE SUCURSAL #14607 - AV.JUSTO AROSEMENA FRENTE A LA U. DEL ISTMO
• NÚMERO DE SUCURSAL #14608 - C.C. PLAZA CORREDOR SUR LOCAL # 1-B CAMPO LINDBERGH
• NÚMERO DE SUCURSAL #14609 - CONDADO DEL REY / CENT. COMERC. COUNTRY PLAZA II
• NÚMERO DE SUCURSAL #14612 - BRISAS DEL GOLF/C.C. VILLAGE GALLERY LOCAL #3
• NÚMERO DE SUCURSAL #14615 - CENTRO COMERC. CORONADO MALL 2DO PISO
• NÚMERO DE SUCURSAL #14619 - DON BOSCO/ EDIF. ED AIRPORT COMERC. PARK APTO/LOCAL 20
• NÚMERO DE SUCURSAL #14620 - CENTRO COMERCIAL LA DOÑA
• NÚMERO DE SUCURSAL #14621 - AV.VIA ARGENTINA A LA ALTURA DEL GRAND INTER. HOTEL
• NÚMERO DE SUCURSAL #14622 - FRENTE A EL COLEG.BECKMAN CAMINO VIEJO COLON
• NÚMERO DE SUCURSAL #14623 - PLAZA VILLA LUCRE A UN COSTADO SUPER 99
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PRODUCTS
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PIZZAMaterial:• Ham = .50• Pineapple = .35• Cheese = .10• Tomatoes = .05• Crust = .50• Box = .05
• Total Amount: $1.55
Price: $13.00 (selling price)
Minimum Wage: $ 2.00 per hour Labor Time: 13:21 (to make the pizza)Workers : 8 (including ordering individual)Total Time Including Ordering: 17:36 min
Approx: 18min
1.55 + .50= 2.15 2.15+0.54= 2.69 13.00-2.69= 10.31 10.31/13.00= .79 = 79%
Process:1. Crust: 2 min (rolled out)
Employee A2. Sauce: 25 sec (spread)
Employee B3. Cheese: 15 sec (cover)
Employee C4. Ham: 15 sec (Thrown on)
Employee D5. Ham process: 45 sec (placed ham)
Employee E6. Pineapple: 20 sec (placed on)
Employee F7. Oven: 8 min (put into oven)
Employee F8. Took out/Sliced: 10 sec
Employee G9. Box : 5 sec (placed in box)
Employee G Total: 7
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WINGS Price: $6.99 (selling price)Material:• Wings = $1.25• Barbeque Sauce = .25• Ranch Sauce = .25• Aluminum Foil = .15• Container = .05• Box = .05
Total Amount: $2.00
Minimum Wage: $ 2.00 per hour Labor Time: 4:20Workers : 3 (including ordering individual)Total Time Including Ordering: 8.33 min
Approx: 9 min
15 /60 = .25 .25+2.00 = 2.25 2.25x.25 = .56 2.25+.56 = 2.81 6.99-2.81= $ 4.18 4.18/6.99 = .59 60%
Process:1. Order Received: 6:32 pm 1:00 min2. Batch of wings cut up: 50 secs3. Marinated in sauce/aluminum: 1:15 min4. First oven run: 5:10 min5. Second oven run: 5:10 min6. Boxed: 25 secs7. Two sauces put in: 30 secs8. Delivered to customer: 1:00 min
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CINNAMON STICKSPrice: $4.00
Material:• Crust = .50• Cinnamon = .21 • Carmel = .10• Container = .01• Box = .03
Total Amount = .85
Minimum Wage: $ 2.00 per hour Labor Time: 20:30Workers : 2 (including ordering individual)Total Time Including Ordering: 24.41 min
Approx: 25min
.85 + .33 = 1.18 20/.60 = .33 1.18 x.25 = .30 1.18 + .30 = 1.48 4.00-1.48= $2.52 2.52/4.00= .63 63%
Process:1. Crust: 6 min (rolled out)
Employee A2. Oven: 10 min (placed in oven)
Employee A3. Take out/Slice: 3 min
Employee B4. Box: 1 min (place in box)
Employee B5. Add on: 30 secs (place in box)
Employee B
Total: 2
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ORDERING WAYS• TELEPHONE
(507) 263-7377
• ONLINE
HTTPS://WWW.DOMINOSPANAMA.COM/PAGES/CUSTOMER/#/CUSTOMER/PROFILE/NEW
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SWOT
Strengths:•Good Process time•Moderate Price includes soda•Globally known company
Weakness:•Overall Cleanliness•Mostly delivery•Can’t domestically customize menu
Opportunities:•Tourism Boost (Spring Break)•New building openings, for new locations.
Threats:• Opposition to
change• competition
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THANK YOU
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• HTTP://WWW.SLIDESHARE.NET/NITESHLUTHRA/DOMINOS-PIZZA
• HTTP://WWW.AUTHORSTREAM.COM/PRESENTATION/UMARANIYA_07-1391881-MARKETING-STRATEGY-OF-DOMINO-39-PIZZA/