primate cathedral of saint mary of toledo - agora systems · case stud y background the primate...

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C A S E S T U D Y BACKGROUND THE PRIMATE CATHEDRAL OF SAINT MARY OF TOLEDO IS A ROMAN CATHOLIC CATHEDRAL, ONE OF THREE 13TH- CENTURY HIGH GOTHIC CATHEDRALS IN SPAIN. CONSTRUCTION BEGAN IN 1226 UNDER THE RULE OF FERDINAND III AND THE LAST GOTHIC CONTRIBUTIONS WERE MADE IN THE 15TH CENTURY WHEN, IN 1493, THE VAULTS OF THE CENTRAL NAVE WERE FINISHED DURING THE TIME OF THE CATHOLIC MONARCHS. THE SPECTACULAR INCORPORATION OF LIGHT AND THE STRUCTURAL ACHIEVEMENTS OF THE AMBULATORY VAULTS ARE SOME OF ITS MOST REMARKABLE ASPECTS AND THE MAIN ATTRACTIONS FOR ITS 3000 DAILY VISITORS. THE 16TH-CENTURY TOLEDO MONSTRANCE, THE NUMEROUS WORKS OF ART, INCLUDING SEVERAL EL GRECO PAINTINGS, AND THE ARCHIVE OF MASTERPIECES DATING BACK MORE THAN 600 YEARS MAKE THE CATHEDRAL A CULTURAL REFERENCE FOR SPAIN AND THE WORLD’S CULTURAL HERITAGE. THE CATHEDRAL HAS ANOTHER FACILITY NEAR BY: THE ANCIENT COLEGIO DE INFANTES. THIS 16TH-CENTURY BUILDING WAS TURNED INTO THE CARPETS AND TEXTILES MUSEUM IN 2014 AND NOW HOSTS AN IMPORTANT COLLECTION OF ANCIENT TEXTILES, CLOTHING AND BANNERS FROM THE CATHEDRAL. CHALLENGES THE CATHEDRAL, AN ABSOLUTE MUST SEE IN TOLEDO, RECEIVES LARGE CROWDS WITH AN AVERAGE OF MORE THAN 3000 VISITORS EVERY DAY. WITH THE OPENING OF THE MUSEUM IN 2014, THE NUMBER OF GUARDS NEEDED TO PATROL BOTH AREAS ON FOOT INCREASED AND SECURITY OPERATIONS HAD TO BE RETHOUGHT. WITH INVALUABLE ARTWORK TO SECURE AT BOTH LOCATIONS, NO ALARM COULD BE IGNORED, DESPITE THE HIGH NUMBER OF FALSE ALARMS. THIS CONSTANT MONITORING WAS VERY COSTLY AND TIME-CONSUMING. IN ORDER TO MONITOR ALL LOCATIONS, GUARDS HAD TO PERFORM FOOT PATROLS WHILST OPERATING THE VIDEO SYSTEMS AND THE INTRUSION PANELS. WITH THE MULTITUDE OF TASKS GIVEN TO THEM, IT WAS DIFFICULT TO IDENTIFY RELEVANT SITUATIONS AND ESTABLISH PRIORITIES PRIMATE CATHEDRAL OF SAINT MARY OF TOLEDO INCREASE SECURITY BY IMPROVING OPERATIONALITY AND INTEGRATING OTHER SITES WWW.AGORASYSTEMS.COM ORGANISATION NAME PRIMATE CATHEDRAL OF SAINT MARY OF TOLEDO AND CARPETS AND TEXTILES MUSEUM LOCATION TOLEDO, SPAIN MARKET CULTURE & GOVERNMENT INTEGRATOR ITSA “WE SEARCHED FOR A TECHNICAL AND TECHNOLOGICAL SOLUTION TO PROTECT BOTH CULTURAL ASSETS AND PEOPLE’S SAFETY, MINIMISING RISKS. BUT WE WANTED TO GO FURTHER, ADDING INTELLIGENCE TO THE SYSTEMS WITH PROCESSES AND PROCEDURES. SO WE OPTIMISED SECURITY AND HELPED OUR CLIENT GET THE MOST OUT OF THEIR INVESTMENT, PROVIDING THE SYSTEM WITH AUDIT AND BUSINESS INTELLIGENCE TOOLS.” MOAOUIYA CHEMLAL, CEO ITSA SEGURIDAD

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Page 1: Primate cathedral of saint mary of toledo - AGORA SYSTEMS · case stud y background The Primate cathedral of saint mary of toledo is a Roman CaTholiC CaThedRal, one of ThRee 13Th-CenTuRy

c a s e s t u d y

background

The Primate cathedral of saint mary of toledo is a Roman CaTholiC CaThedRal, one of ThRee 13Th-

CenTuRy high goThiC CaThedRals in spain. ConsTRuCTion began in 1226 undeR The Rule of feRdinand iii

and The lasT goThiC ConTRibuTions weRe made in The 15Th CenTuRy when, in 1493, The vaulTs of The

CenTRal nave weRe finished duRing The Time of The CaTholiC monaRChs.

The speCTaCulaR inCoRpoRaTion of lighT and The sTRuCTuRal aChievemenTs of The ambulaToRy vaulTs

aRe some of iTs mosT RemaRkable aspeCTs and The main attractions for its 3000 daily visitors. The

16Th-CenTuRy Toledo monsTRanCe, The numeRous woRks of aRT, inCluding seveRal el gReCo painTings,

and The aRChive of masTeRpieCes daTing baCk moRe Than 600 yeaRs make The CaThedRal a cultural

reference for sPain and the world’s cultural heritage.

The CaThedRal has anoTheR faCiliTy neaR by: The anCienT Colegio de infanTes. This 16Th-CenTuRy

building was turned into the carPets and textiles museum in 2014 and now hosTs an impoRTanT

ColleCTion of anCienT TexTiles, CloThing and banneRs fRom The CaThedRal.

challenges

The CaThedRal, an absoluTe musT see in Toledo, ReCeives laRge CRowds wiTh an average of more than

3000 visitors every day. wiTh The opening of The museum in 2014, The numbeR of guaRds needed To

paTRol boTh aReas on fooT inCReased and seCuRiTy opeRaTions had To be ReThoughT.

wiTh invaluable aRTwoRk To seCuRe aT boTh loCaTions, no alaRm Could be ignoRed, despiTe The high

numbeR of false alaRms. This constant monitoring was very costly and time-consuming.

in oRdeR To moniToR all loCaTions, guaRds had To peRfoRm fooT paTRols whilsT opeRaTing The video

sysTems and The inTRusion panels. wiTh The mulTiTude of Tasks given To Them, it was difficult to

identify relevant situations and establish Priorities

Primate cathedral of saint mary of toledoinCRease seCuRiTy by impRoving opeRaTionaliTy and inTegRaTing oTheR siTes

w w w . a g o r a s y s t e m s . c o m

oRganisaTion name

Primate cathedral of saint mary of toledo and carPets and textiles museum

loCaTion

toledo, sPain

maRkeT

culture & government

inTegRaToR

itsa

“we seaRChed foR a TeChniCal and TeChnologiCal soluTion To pRoTeCT boTh CulTuRal asseTs and people’s safeTy, minimising Risks. buT we wanTed To go fuRTheR, adding inTelligenCe To The sysTems wiTh pRoCesses and pRoCeduRes. so we opTimised seCuRiTy and helped ouR ClienT geT The mosT ouT of TheiR invesTmenT, pRoviding The sysTem wiTh audiT and business inTelligenCe Tools.”

moaouiya Chemlal,

Ceo iTsa seguRidad

Page 2: Primate cathedral of saint mary of toledo - AGORA SYSTEMS · case stud y background The Primate cathedral of saint mary of toledo is a Roman CaTholiC CaThedRal, one of ThRee 13Th-CenTuRy

w w w . a g o r a s y s t e m s . c o m

loRem ipsum doloR siT

solution

agoRa enabled The CaThedRal To CReaTe a CenTRalised Command CenTRe, whiCh integrated their

existing Physical security infrastructure – CCTv and inTRusion deTeCTion sysTems – aCRoss

boTh loCaTions. infoRmaTion fRom all The sub sysTems is ColleCTed by agoRa seCuRiTy managemenT

sofTwaRe, whiCh CoRRelaTes The daTa, evenTs and alaRms To idenTify RelevanT siTuaTions and

esTablish pRioRiTies, mainTaining a ConsisTenT level of seCuRiTy aCRoss The Two loCaTions.

The peRfoRmanCe of The seCuRiTy sTaff was signifiCanTly impRoved noT only by CenTRalising The

opeRaTions buT also by standardising Procedures: The ConTRol Room opeRaToR is now guided wiTh

sTep-by-sTep pRedefined insTRuCTions To help him oR heR handle all alaRms aCCoRding To pReviously

esTablished guidelines. The amounT of Time and money spenT on dealing wiTh false alaRms was

ReduCed ThRough The implemenTaTion of RemoTe video veRifiCaTion: The opeRaToR Can now easily

make a RemoTe assessmenT of wheTheR an alaRm is TRue oR noT and TheRefoRe avoid dispaTChing

paTRol guaRds oR Calling The auThoRiTies unneCessaRily.

The CaThedRal’s managemenT is now able To receive automatic rePorts on all events and audiT all

aCTions, moniToRing The oveRall seCuRiTy opeRaTion peRfoRmanCe. The business inTelligenCe Tools

have also assisTed The seCuRiTy Team wiTh identifying frequently occurring incidents, allowing

The managemenT To add ResouRCes To ReduCe The numbeR of inCidenTs.

in The long TeRm, The CaThedRal will see inCReased funCTionaliTy and fuRTheR CosT savings. human

resources will be able to Perform other tasks To impRove The CaThedRal’s seRviCes foR iTs

visiToRs. sTaff will be able To help wiTh visiToR queues, mediCal assisTanCe, infoRmaTion CallouTs,

guided TouR supeRvision, eTC.

the oPen architecture of the agora Platform will allow new equipmenT and sysTems To be

inTegRaTed (inTeRComs, aCCess ConTRol, gps deviCes, video analyTiCs, faCial ReCogniTion, eTC.) To add

moRe value To The opeRaTions.

fuRTheRmoRe, other facilities and museums can be quickly added To The sysTem when RequiRed.

seCuRiTy opeRaTions and seRviCes Can be exTended ThRough RemoTe moniToRing and assisTanCe,

opTimising ConTRol Room CosTs.

Procedures& workflowguiding youR opeRaToRTo minimise Risks and wRong deCisions

businessintelligenceagoRa moniToRsyouR business and opeRaTions

remote access to security systemsseCuRiTy opeRaTionsopTimisaTion and CosT ReduCTion

iot readyinTegRaTes seveRalsysTems fRomdiffeRenT vendoRs

moaouiya chemlalCeo iTsa seguRidad

The CaRpeTs and TexTiles museum

Page 3: Primate cathedral of saint mary of toledo - AGORA SYSTEMS · case stud y background The Primate cathedral of saint mary of toledo is a Roman CaTholiC CaThedRal, one of ThRee 13Th-CenTuRy

w w w . a g o r a s y s t e m s . c o m

about agora sms

agora security management software Provides intelligence to your systems by imProving oPerationality and reducing risk to your assets. it is a unified, oPen Platform that integrates several systems (video, alarms systems, fire systems, gPs systems, iP intercoms, lone worker devices and others), adding interactive Procedures to increase Productivity, security and safety. the software is used across the globe in multi-site and single-site organisations that have oPerations centralised at a command centre, including areas such as banking, critical infrastructures, retail and central monitoring stations. agora sms monitors and measures your command centre’s Performance using a set of business intelligence tools.

004 Active AlarmsHistory

Other

Contacts

LiveLobbyCamera #4

004 Active Alarms

07:23

009Remote ConciergeSouthbank

07:27

History

Contacts

Video Search

Other

Devices

ClearPostpone

GROUND FLOOR Camera #23

004

007

009

SYS07:28

Is there any intruder?

JS07:28

YesNo Yes

Call the Police

Police(+44) 20 3318 2088

Panic Button Contact Request

Guard Tour Request

EscortRequest

004 Active Alarms

Minor alertSURREY QUAYS

07:23

Electrical failureWestfield Shopping Center

07:26

Remote ConciergeSOUTHBANK

IntrusionModern Gallery

07:28

Alarms in Progress

John Smith

008

007

009

The H Hotel

St Paul’s

010

Search by Site

008

010

The H hotel

His

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Map

search by DeviceFloor 00

LiveLobbyCamera #4

004 Active Alarms

007Minor alertSurrey Quays

07:23

008Electrical failureWestfield Shopping Center

07:26

009Remote ConciergeSouthbank

07:27

010IntrusionModern Gallery

07:28

Alarms in Progress

John Smith

010 | Intrusion DATE: Today 7:28SITE: Modern Gallery

His

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ClearPostpone

Operator Guidance

GROUND FLOOR Camera #23

004

010

008

007

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John Smith

SYS07:28

Is there any intruder?

JS07:28

YesNo Yes

Call the Police

Police(+44) 20 3318 2088

Pre-AlarmCamera 23

3152K Download

Panic Button Contact Request

Guard Tour Request

EscortRequest

The CaThedRal’s Command CenTRe

the advantages

unified Platform to manage all systems and equiPmentagoRa was CusTomised To inTegRaTe The video

suRveillanCe sysTem and The inTRusion sysTem,

gaTheRing infoRmaTion fRom boTh of Them and

CoRRelaTing The daTa, evenTs and alaRms in oRdeR

To idenTify RelevanT siTuaTions and esTablish

pRioRiTies.

opeRaToRs Can now obTain a geogRaphiCal view

of The Two aReas, wiTh The alaRms shown on

The map. They Can enTeR The siTes, navigaTe

ThRough flooRplans, open alaRms, open CameRas,

aCknowledge alaRms, Re-aRm panels…

intelligent workflow to guide oPeratorsagoRa enabled The CaThedRal’s managemenT

To implemenT sTandaRd opeRaTing pRoCeduRes

To ensuRe ThaT eveRy siTuaTion is handled

aCCoRding To pReviously esTablished guidelines.

pRoCeduRes weRe CusTomised in a ConfiguRable

and dynamiC woRkflow and now guide

opeRaToRs wiTh sTep-by-sTep insTRuCTions. These

pRoCeduRes help opeRaToRs Take The neCessaRy

aCTions and avoid wRong deCisions.

imProve time of resPonse with alarm video verification The woRkflow of agoRa’s alaRm video

veRifiCaTion displays a seT of pReviously

ConfiguRed insTRuCTions and aCTions in oRdeR

To help opeRaToRs disTinguish a false alaRm

fRom a TRue alaRm. in The Case of a false alaRm,

iT is veRy impoRTanT To deTeCT ThaT iT is false

as soon as possible To avoid dispaTChing human

ResouRCes oR Taking oTheR unneCessaRy and

CosTly aCTions. in The Case of a TRue alaRm, iT

is even moRe impoRTanT To ensuRe a pRompT and

ThoRough Response by opeRaToRs.

increased security through remote video monitoringThe Two sepaRaTe siTes make seCuRiTy

moniToRing veRy diffiCulT wiThouT an effeCTive

video suRveillanCe sysTem. agoRa was

CusTomised To inTegRaTe The video suRveillanCe

sysTem alReady insTalled aT The CaThedRal and

The museum. if TheRe is an inCidenT, opeRaToRs

aCCess The video suRveillanCe sysTem and

follow The pRoCeduRes esTablished To moniToR

and esCoRT The sTaff and visiToRs and ConTaCT

The auThoRiTies if neCessaRy. The agoRa

seCuRiTy managemenT sysTem pRovides a pRompT

and ThoRough Response.

remote video guard tour agoRa’s RemoTe guaRd TouRs enable The

opeRaToR To RemoTely moniToR The CaThedRal

and The museum fRom The Command CenTRe.

guaRd TouRs Can be ConfiguRed To veRify if all

aReas aRe aCTivaTed and guaRanTy The seCuRiTy

of sTaff and asseTs. iT also avoids The high

numbeR of loCal guaRds pReviously needed

To fooT paTRol The aReas, allowing To beTTeR

manage human ResouRCes and alloCaTe Them

wheRe They Can be mosT effeCTive.

imProved existing equiPment and gradual migrationagoRa is a unified plaTfoRm ThaT has allowed

iTsa seguRidad To modeRnise exisTing equipmenT

and adapT iT To CuRRenT legislaTion. The

CaThedRal has seveRal analogue CameRas fRom

diffeRenT geneRaTions. some of The equipmenT,

alThough in woRking oRdeR, was moRe Than 10

yeaRs old. agoRa has enabled gRadual migRaTion

To equipmenT wiTh moRe up-To-daTe TeChnology.

The analogue video fRom The CaThedRal

is now used TogeTheR wiTh new ip CameRas

aT The museum.

business intelligence agoRa ReTRieves, analyses, TRansfoRms and

RepoRTs daTa foR business inTelligenCe. The

sofTwaRe ReCoRds all The RelevanT alaRms,

evenTs and opeRaToR aCTions in a daTabase.

The CaThedRal’s managemenT Can moniToR fiRsT

Response Time, alaRm handling Time, alaRms peR

siTe, peR Type, numbeR of false alaRms, alaRm

peaks, eTC. The CaThedRal Can now oveRsee all

opeRaTions, impRoving The safeTy of all iTs

visiToRs and The seCuRiTy of all iTs asseTs.

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