HUAWEI TECOM. PVT. LTD.INDIA

PREVENTIVE MAINTENANCE

REFERENCE: XXX-XX-XX-XXXVERSION: 112/11/2009

ISSUED BY VERIFIED BY APPROVED BYName:Title:

Date:Signature:

Sonia VaidChange ManagementProcess20.9.2009

Bhupinder Pal SinghChange ManagementProcess20.9.2009

Bhupinder Pal SinghChange ManagementProcess20.9.2009

Version Revision Date Reviewer Name Approver Name Brief Description ofAmendments

1 12.11.2009Bhupinder PalSingh

Bhupinder Pal Singh

Health Check listsare added for NSS

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PROCESS OWNER Field Maintenance Manager

PURPOSE & SCOPE

The purpose of this document is to describe the scope of work for Preventive Maintenance activities.The documentalso provides guidelines for improvements to reduce down time of the Network. The whole PM Schedule is furtherclassified in Daily, Weekly, Monthly and Annually (for BTS , CORE and transmission).

PROCESS MEMBERS

MEMBER ROLE

FM Manager Evaluate and Audit the process.FM Team leader Follow up the Plan implementation; reportingFM Engineer Implement the PM planFO Engineer Perform Daily Health Check ups.BO Engineer Provide second level support and perform weekly Health

Check ups.

RELATED PROCESSES & NEEDS

PROCESS RELATION / DEPENDENCY

Fault management Special request to Perform PM after any Outage

LINKED/REFERENCED DOCUMENTS (STANDARDS, LAWS, REGULATIONS, PROCEDURES, INSTRUCTIONS,MANUALS)

DOCUMENT NAME PURPOSE

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Amendments from last Edition

DATE PAGE- SECTION DESCRIPTION OF CHANGES

DEFINITIONS AND ABBREVIATIONS

Word / Terminology / Concept Definitions and AbbreviationsPM Preventive maintenanceFM Field engineerCFM Configuration Fault ManagementBO Back officeFO Front officeBTS Base Transceiver StationMW MicrowaveTCN Threatening condition notificationMDT Main Down TimeNE Network elementSLA Service Level Agreement

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PROCESS DESCRIPTION OF STEPS:

Steps(S.No)

DESCRIPTION OF ACTIVITIES RESPONSIBILITY DOCS. /RESOURCES

1 Check O&M routine schedule GL No: 0011.1 Daily PM FM/CFM Engineer GL No: 0021.2 Weekly PM FM/CFM Engineer GL No: 0031.3 Monthly PM FM/CFM Engineer GL No: 0041.4 Quarterly Preventive Maintenance FM/CFM Engineer GL No: 0051.5 Half Yearly Preventive Maintenance- BTS ,

MW and RouterO&M,FM/CFMEngineer

GL No: 006

1.6 Annually Preventive Maintenance FM/CFM Engineer GL No: 0071.7 Preventive Maintenance schedule

BackupsFO Engineer GL No: 008

1.8 Nodes backup FM/CFM Engineer GL No: 0091.9 CDR Backup: FM/CFM Engineer GL No: 0101.10 System Backup of Tx Node FM/CFM Engineer GL No: 0111.11 Preventive Maintenance schedule

MiscellaneousFO/FM Engineer GL No: 012

2 Execute the scheduled routineWhen the correct routine has been foundexecute the routine according to theroutine instructions.

FO Engineer ------

3 Logging and Reporting Criteria NOC, BO and FM GL No: 013

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Huawei Activity GuidelinesGL No: 001 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Check O&M routine schedule

The different preventive maintenance schedules for each circle has to be stored inthe process database. The auto PM Ticket will be received to responsible personthrough EMAIL or SMS from MOS7100 tool which describes routine/Health check thatneeds to be performed.

Huawei Activity GuidelinesGL No: 002 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Daily PM

Routines, which are required to be exercised on daily basis on respective NetworkElements. Logs, analysis results should be logged as depicted in this document.

Health Checklist of BSS Health Checklist of BTS Health Checklist of M2000 Health Checklist of N2000 Health Checklist of Router Health Checklist of HLR Health Checklist of MGW Health Checklist of MSC

Huawei Activity GuidelinesGL No: 003 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Weekly PM

Routines, which are required to be exercised on weekly basis on respective NetworkElements. Logs, analysis results should be logged as depicted in this document

Health Checklist of BTS Health Checklist of BSS Health Checklist of M2000 Health Checklist of N2000 Health Checklist of Router Health Checklist of HLR Health Checklist of MGW

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Huawei Activity GuidelinesGL No: 004 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Monthly PM

Routines, which are required to be exercised on monthly basis on respective NetworkElements. Logs, analysis results should be logged as depicted in this document.

Health Checklist of M2000 Health Checklist of N2000 Health Checklist of Router Health Checklist of HLR Health Checklist of MGW Health Checklist of MSC

Huawei Activity GuidelinesGL No: 005 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Quarterly Preventive Maintenance

Routines, which are required to be exercised on Quarterly basis on respective NetworkElements.

Health Checklist of Router Health Checklist of HLR

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Huawei Activity GuidelinesGL No: 006 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Half Yearly Preventive Maintenance- BTS,MW and Router

Routines, which are required to be exercised on Half Yearly basis on respectiveNetwork Elements.

PM Standard Check list Guidelines PM-BTS and Microwave Health Checklist of Router

(Note:- FM/CFM Engineer will do the Health Check of Router .)

Huawei Activity GuidelinesGL No: 007 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Annually Preventive Maintenance

Routines, which are required to be exercised on Annually basis on respective NetworkElements.

Health Checklist of Router Health Checklist of HLR Health Checklist of MSC

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Huawei Activity GuidelinesGL No: 008 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Preventive Maintenance schedule Backups

All backup should be stored in fireproof safe also to secure backup (all type) one datacopy for each month must be stored off site, which means location other than MSClocation. After Completing backup, the integrity of back up should be ensured.

Huawei Activity GuidelinesGL No: 009 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Nodes backup:

Backup of Nodes should be taken on daily and weekly basis and after plannedchange and should be stored with proper label in specified media as mentionedbelow.Nodes Backup Schedule

Backup Automatic systembackup

Manual Backup Media

MGW Daily Weekly DVDMSS/NSS Daily Weekly DVDBSC/RBSC Daily Fortnightly Portable Hard DiskM2000 Daily Monthly DATHLR Daily Weekly MOD

BSC Nodes Backup Tracker: Refer BSC Backup Tracker.

Huawei Activity GuidelinesGL No: 010 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: CDR Backup:

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CDR Backup of all MSC/GMSC should be taken on regular basis and should be storedwith proper label and maintained for at least for last 3 month. Hard logbook of BackupHistory should be maintained at NOC. Backup to be taken daily in night Shift

Huawei Activity GuidelinesGL No: 011 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: System Backup of Tx Node:System backup of TX node should be taken as specified in respective user manuals.

Huawei Activity GuidelinesGL No: 012 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Preventive Maintenance schedule - Miscellaneous

Connectivity to nodes - Checking of connectivity to all nodes through AT, daily oncein every shift to ensure 100% alarm monitoring when OSS connectivity is down.Transaction Logs Transaction Logs of MSC, BSC and HLR should be maintained for lastthree months

Huawei Activity GuidelinesGL No: 013 PR No: XXX-XX-XX-XXX_XX Rev No:00Title: Logging and Reporting Criteria

For history and quality matters, Preventive Maintenance has to be logged in the formof Database (Preferred) or in hard/soft copy against last three months and log shouldinclude :

Date and time of the activity. Name of performer. Brief description of the work. Analysis of results and, if applicable, follow up actions.

Respective functional heads (NOC, BO and FM) should review the results of PM whereapplicable on daily basis and Weekly by O&M team leader. Below attached are theLog book and Review format for daily, weekly and monthly Reporting has to be donetowards O&M Organisation on Monthly basis to reflect the condition of the network

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(PM Logbook Format).

Process Inputs & Outputs

Process Inputs Process OutputsSLA PM Report

Needed Resources

Human Resources(Competence, QTY):

-Engineering degree; Diploma (technician); riggers-Cross training between BSS and MW engineer toshare the knowledge and enhance resourcescapability;-On job training for any new product.

Infrastructure(Equipment, Materials,Logistics...):

Laptop; signal generator; GPS; multi meter; BER tester;Spectrum Analyzer; Site Master; Frequency counter.Consumable spare parts; Recommended spare part;tools box.30 Cars; 24 Warehouses; 24 Offices

Work Environment(Needed to ensure quality ofservices):

Suitable office environment

Risk Analysis

Step Risk/Potential Non ConformitySeverity/Frequency

Actions to Eliminate orMinimize

1Delaying/missing of HealthCheckup

High/Rare Request Engineer to doHealth Checkup on regularbasis.

2 Backup missed High/Rare Follow up for regular Backups.

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Process Monitoring & Measurement

Process ReviewPeriodicity / Frequency ofReview

Responsibility Related Parties DocumentedEvidence

quarterly FM manger BO, FO, FMengineer, FMteam leader

Accumulative Monthlyreport

Process Review should be conducted atleast once in a month by the process ownerand process members. The review should cover: Monthly reports, records, nonconformities, audit results, indicators, objectives and previous decisions.

Key Performance Indicators (KPI)

Objective KPI Target Resp. Frequency ofMeasurement2 PM perquarter/ 8 PMper years foreach NE

100% PM for each NEin a year.

FM manager Monthly

Process AuditPeriodicity / Frequency ofAudit

Audit Checklist Ref. No. Verifying Documents

6 months or as and whenrequired

SLA Process; PM planchecklist; PM accumulatedmonthly report; weeklyreport (Auditor can checkthe logs from M2000against the activitiesperformed shown in theform)

Process Audit should be conducted every six months by independent auditors in orderto evaluation the implementation of the Process and its efficiency in term of achievingobjectives of quality and performance.

Attachments to this document (Forms, Lists)

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Code NameXXX-XX-XX-XXX_XX Daily Health Checklist of BSS

XXX-XX-XX-XXX_XX Daily Health Checklist of BTS

XXX-XX-XX-XXX_XX Daily Health Checklist of M2000

XXX-XX-XX-XXX_XX Weekly Health Checklist of BTS

XXX-XX-XX-XXX_XX Weekly Health Checklist of M2000

XXX-XX-XX-XXX_XX Weekly Health Checklist of BSS

XXX-XX-XX-XXX_XX Monthly Health Checklist of M2000

XXX-XX-XX-XXX_XX Standard Preventive Checklist

XXX-XX-XX-XXX_XX Daily, Weekly, Monthly Checklist of N2000

XXX-XX-XX-XXX_XX Daily, Weekly, Monthly, Quarterly, Half Yearly and AnnuallyChecklist of Router.XXX-XX-XX-XXX_XX Daily Health Checklist of MSC

XXX-XX-XX-XXX_XX Daily Health Checklist of MGW

XXX-XX-XX-XXX_XX Daily Health Checklist of HLR

XXX-XX-XX-XXX_XX Guidelines PM-BTS and Microwave

XXX-XX-XX-XXX_XX BSC Backup Tracker

XXX-XX-XX-XXX_XX PM Log Book

Process Records

Record Name ResponsiblePhysicalLocation

Archive/DMSlocation Duration

DisposalMechanism

PM Processflowchart

FMmanager

FMmanagerLaptop

Huaweiserver

Till Annualcommercial sing offwithcustomer

Format thedrive afterconfirmation from OD

Weekly report FM teamleader

FM teamleaderlaptop

FM managerLaptop/ CD

Till Annualcommercial sing offwithcustomer

Monthly report FM teamleader

FM teamleaderlaptop

FM managerLaptop/CD/Huaweiserver

Till Annualcommercial sing offwith

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customerPM history FM

engineerFMengineerLaptop

CD/ Huaweiserver

Till Annualcommercial sing offwithcustomer