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Presenters: Samantha Kaplan, Director, Quality & Continuous Improvement Suzanne Ortiz, Program Manager, Open Enrollment

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Page 1: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

Presenters:Samantha Kaplan, Director, Quality & Continuous ImprovementSuzanne Ortiz, Program Manager, Open Enrollment

Page 2: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

Agenda

• Introductions

• Corporate College- About Us

• History of ASQ and Corporate College

• Future

• Talent Bench?

• Q&A

• Facility Tours

Page 3: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

Introductions

Samantha Kaplan, DirectorQuality and Continuous Improvement Corporate College

Suzanne Ortiz, Program ManagerOpen EnrollmentCorporate College

Page 4: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

• Build high-performing organizations through targeted training & development initiatives: public-offerings and contract training.

• Be a valued resource for our business community and other strategic partners.

• State of the Art Conference Center serving Northeast Ohio ….. And beyond!

• Locations

About UsHelp Organizations, Teams and Individuals

Page 5: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

HOW CAN WE HELP YOU?

ORGANIZATIONALEFFECTIVENESS

QUALITY, LEAN AND SIX SIGMA

HEALTHCARE

BUSINESS &PERFORMANCE

INFORMATION TECHNOLOGY

COMMUNITY EDUCATION/ENCORE

Page 6: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

ORGANIZATIONALEFFECTIVENESS

Page 7: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

Our clients continue to partner with us on effective team building and innovation solutions & training

Bike for Tykes Experience Change

ORGANIZATIONALEFFECTIVENESS

Culinary Team Building

Page 8: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

Corporate College Lean Six Sigma Programs are approved for accreditationthrough the Council for Six Sigma Certification. Programs and Instructors meet the official Industry standard for Lean Six Sigma

QUALITY, LEAN AND SIX SIGMA

Page 9: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

BlendedOnline

Virtual OnlineClassroom

QUALITY, LEAN AND SIX SIGMA

Page 10: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

QUALITY, LEAN AND SIX SIGMA

ISO 9001IATF 16949AS9100D

ISO 13485/21CFR820ISO 14001

OHSAS 18001Core Tools

Problem SolvingAudits

Page 11: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

HEALTHCARE

HEALTHCAREINFORMATION TECHNOLOGY

• Human Patient Simulation Training• Dental Radiography• Clinical:

• State Tested Nursing Assistant (STNA)• Community Health Worker

• Non-Clinical/Business:• Medical Coding and Billing• Patient Access Specialist/Patient Financial

• Cisco• CompTIA• CyberSecurity• Data Analytics• Everyday IT• Microsoft Training• Project Management

Testing Center Available Downtown

Cleveland

MANUFACTURING TECHNOLOGY

Page 12: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

BUSINESS &PERFORMANCE

• Enrolled Agent• Certified Manager of Apartments

• Finance For Non-Financial Managers

• Introduction to Budgeting

• Advanced Budgeting and Forecasting

BUSINESS &PERFORMANCE

• Home Inspector Training

• From Sensors to Wearable to Health Monitoring

• Future of Aerospace Industry in Ohio and U.S.

COMMUNITY EDUCATION/ENCORE

• Culinary• Digital Photography• Sewing• Motion Picture Training• Summer Camps• Neighborhood Scholars:

55+

Page 13: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

QUALITY, LEAN AND SIX SIGMA

Certified Quality Auditor Refresher (CQA)Certified Quality Engineer Refresher (CQE)Certified Quality Improvement Associate Refresher (CQIA)Certified Quality Technician Refresher (CQT)Certified Manager of Quality/Organizational Excellence Refresher (CMQ/OE)

Page 14: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

ASQ Courses

Conferences

Refresher Courses Leadership and Group Meetings

LocationsNew Members/Student Chapter

Technical Speakers

Page 15: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

QUALITY, LEAN AND SIX SIGMA

Page 16: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher

IMPORTANT WEBSITES & PHONE NUMBERS:

Samantha Kaplan 216-987-2927 [email protected]

Suzanne Ortiz 216-987-2857 [email protected]

Corporate College: www.corporatecollege.com/ 216-987-2800

Community Education: www.tri-c.edu/personalenrichment; 216-987-2333

Encore: www.tri-c.edu/encore; 216-987-2274

Page 17: Presenters: Samantha Kaplan, Director, Quality ... April 19 2017 presentation SAKv1.pdf · Certified Quality Improvement Associate Refresher (CQIA) Certified Quality Technician Refresher