Presenters:Paul Signorelli, &Rick KernerASTD National Advisors for ChaptersDecember 5, 20121 pm ET/10 am PT

Volunteer Retention 101:Thanking and Rewarding Our Supporters

Examining the Foundations

Recognition: Integral to All We Do

Involvement Breeds Engagement

Levels of Engagement

Levels of Engagement

Levels of Engagement

Motivation: Association

Motivation: Association

Motivation: Association

Motivation: Association

Case Study #1:Reinvesting in Your Treasures

Case Study #1:Reinvesting in Your Treasures

Case Study #1:Reinvesting in Your Treasures

Case Study #1:Reinvesting in Your Treasures

Exercise 1: How Have You Re-invested?

Low-Cost, High-Value Efforts

Recognition

When?When?

When performance When performance MEETS expectations.MEETS expectations.

Rewards

When?When?

When performance When performance EXCEEDS expectations.EXCEEDS expectations.

Rewards

When?When?

When performance When performance EXCEEDS expectations.EXCEEDS expectations.

Rewards

When?When?

When performance When performance EXCEEDS expectations.EXCEEDS expectations.

Rewards

Rewards

Rewards

Rewards

Case Study #2:High Value

Case Study #2:High Value

Case Study #2:High Value

Case Study #2:High Value

Exercise 2: What Thanks & Rewards Do You Offer?

Inspiration: Leading by Example

Colleagues Thanking Colleagues

Colleagues Thanking Colleagues

Colleagues Thanking Colleagues

Case Study #3:Colleagues Honoring Colleagues

Exercise #3:Next Steps to Sustaining Your Program

Summary

Summary

Summary

Summary

Summary

Summary

Summary

Summary

Summary

Additional Resources

http://www.vrarecycles.org/Portals/0/VA%20Recycling%20Assoc%20Workshop%20Handouts.pdf

http://www.morevolunteers.com/CountOnMeeBook.pdf http://www.amazon.com/

Recruiting-Retaining-Motivating-Volunteers-ebook/dp/B003DA45NM

Questions & Comments

Credits & Acknowledgments(Images taken from flickr.com unless otherwise noted):

Ticker Tape Parade: From TedKerwin’s photostream at http://www.flickr.com/photos/tedkerwin/2245536006/sizes/m/in/photostream/

Building Inspector: From Louiseville SACE’s photostream at http://www.flickr.com/photos/louisvilleusace/5243474161/sizes/m/in/photostream/

Awards: From Scottfidd’s photostream at http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/

Mountain Climbers: From David Domingo’s photostream at http://www.flickr.com/photos/_sml/151835570/sizes/m/in/photostream/

Mountain Climber: From David Domingo’s photostream at http://www.flickr.com/photos/_sml/151835733/sizes/m/in/photostream/

Dolphins: FroFm Lowjumpingfrog’s photostream at http://www.flickr.com/photos/jenorton/5643121091/sizes/m/in/photostream/

Dogs: From Anita & Greg’s photostream at http://www.flickr.com/photos/anita__greg/3450196460/sizes/m/in/photostream/

Langur Monkey: From Salim Virji’s photostream at http://www.flickr.com/photos/salim/19426196/sizes/o/in/photostream/

Michael Merritt at ASTD Chapter Leader Day 2012: From ASTD Chapter Leaders Facebook page at https://www.facebook.com/photo.php?fbid=10150785299831362&set=pb.361298961361.-

2207520000.1354298106&type=3&theaterDollars: From 401(K)12’s photostream at

http://www.flickr.com/photos/68751915@N05/6355318323/sizes/m/in/photostream/ Dancing in the Street: From AKQP2’s photostream

http://www.flickr.com/photos/merg/9642009/sizes/m/in/photostream/ASTD Chapter Leader Day 2012: From ASTD Chapter Leaders Facebook Page at

http://www.facebook.com/chapterleaders/photos_stream Awards: From Scottfidd’s photostream at

http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/ Eating Cake: From Timefortea3’s photostream at

http://www.flickr.com/photos/timefortea3/5414385629/sizes/m/in/photostream/Leading the Way: From Fank209’s photostream at

http://www.flickr.com/photos/86919628@N00/2961722873/sizes/m/in/photostream/ Asian Development Bank Awards: From Asian Development Bank’s photostream at

http://www.flickr.com/photos/asiandevelopmentbank/6469538665/sizes/m/in/photostream/ Gourmet Food: From Pochacco20’s photostream at

http://www.flickr.com/photos/pochacco20/2116254906/sizes/m/in/photostream/ On the Path: From Gerald Davison’s photostream at

http://www.flickr.com/photos/gerald-davison/20037015/sizes/m/in/photostream/ Question Marks: From Valerie Everett’s photostream at

http://www.flickr.com/photos/valeriebb/3006348550/sizes/m/in/photostream/