presenters - parchment · colorado technical university (ctu) ! needs for e-transcripts and...
TRANSCRIPT
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Presenters � Charles Nicholas, Supervisor- Registrar Services, Colorado
Technical University � Heather Sharbaugh, Director of Academic Records,
Corporate Regulatory Operations
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Objectives � Getting to know Career Education Corporation (CEC) and
Colorado Technical University (CTU) � Needs for E-transcripts and Parchment services � Enterprise and campus specific service roll out; benefits,
efficiencies and improvements � Send statistics 2013 and 2014 � Parchment Receive Premium
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About Career Education Corporation Career Education Corporation (NASDAQ: CECO) operates colleges, universities and schools that provide education in various career-oriented disciplines through
online, on-ground, and hybrid learning programs. Our accredited institutions across the United States offer doctoral, master’s, bachelor’s, and associate degrees,
as well as diploma and certificate programs.
� More than 7,000 employees
� 41,400 students (as of Dec. 31, 2014)
� More than 50 campuses nationwide
� Founded in 1994
� Based in Schaumburg, Illinois
We strive to close the gap between learners and employers.
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Our Academic footprint
Ongoing operations. Excludes campuses in “teach out.”
University
Culinary Arts
Career Colleges
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Colorado Technical University � Over 20,000 students on both physical and online campuses � Award-Winning Virtual Campus, intellipath™ learning model,
M.U.S.E, and CTU Mobile � Over 16,000 Transcript Requests in 2014 � Centralized Registrar Staff
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Why We Needed E-transcripts � Began researching and reviewing e-transcript vendors in
2008
� Contracted with Docufide in May 2009
� Piloted services in August 2009
� All schools (US based) active with electronic transcripts by end of 2010 and have since renewed a second 3 year term contract.
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Project
� One major interface to process transcript requests
� Creating efficiencies in the registrars office
� WebService built for ease of the requestor and quicker processing
� Meeting the needs and demands of our ‘instant’ and ‘right now’ student
� Standardizing transcript requests and issuance across all of our schools and brands.
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Project
� Phased implementation � Pilot campuses � Brand roll in
� Marketing roll out- � Email blasts � Student portal notifications � On campus flyers
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University Level Overview � Pre-Parchment – 100% On-Site/Paper Fulfillment
� Current – Over 80% Requests Made Electronically � Over 50% Of These Are Fulfilled Electronically
� Web-Service / Automation
� Student Impacts � Faster turnarounds � Less student complaints
� Staff Impacts � Improved employee experience � Reduced “busy work”, employees are working smarter
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University Level- Centralized Services � Centralized Staff Processing Requests for 6 Physical
Campuses + Online � Streamlined Process � Live Transcript Request Walk-Through � Interaction with CampusVue
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University Level - Reporting � Live Reporting
� Current Requests � Next Grading Period Requests � Holds
� Historical Reporting � By Student Name � By Date Range � By Receiver � Exportable for further analysis
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Sending Statistics � 2013 � 2014
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
AIU CTU LCB Career Closed
2013
2014
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Receive in 2014 and 2015 � Amended current contract to add Receive Premium service
in June 2014. � Rolled out schedule:
� Colorado Technical University: October 2014 � American InterContinental University: Nov 2014 � Career Colleges: March 2015
� Weekly touch base calls with schools, project manager and account executive
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University Receive � Administrator Initiated Requests � Transcript Direct � Batch Requests � Student Benefits � Staff Benefits
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Questions??
Contact us-
� Charles Nicholas- [email protected]
� Heather Sharbaugh- [email protected]