presented to presented by one call, one click software providing i&r clients with improved...
TRANSCRIPT
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presented to
presented by
One Call, One Click SoftwareProviding I&R Clients with Improved Transportation
and Trip Planning Information
AIRS 2014 Conference Attendees
June 3, 2014
Sheila Smith, 211 BrowardJanae Futrell, Atlanta Regional CommissionRichelle Gosman and Jennifer Hibbert, Federal
Transit Administration Eric Ziering, Cambridge Systematics
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Agenda for Today’s Workshop
Veterans Transportation and Community Living Initiative Program Goals and Objectives (VTCLI)
Project Case Studies
» 2-1-1 Broward (Ft. Lauderdale, FL)
» Atlanta Regional Commission
1-Click Software Overview and Demonstration
Panel Discussion: Questions and Answers
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Veterans Transportation and Community Living Initiative
Jennifer Hibbert and Richelle Gosman, Federal Transit Administration
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VTCLI Program Goals
Build on success of United We Ride “One Call Center” model » Build or expand one-call/one-click transportation
resource centers that would improve access to transportation services for veterans, military families and other transportation disadvantaged populations
Bring together community providers to tackle Veteran and Military mobility » Gather transportation providers, human service
agencies, governmental Veteran and Military service providers, as well as non-profit Veteran and Military Family support organizations around the problem of transportation for America’s veterans and military families
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VTCLI Program Profile
Funding made available in FY2011 and FY2012» Developed and supported by the Coordinating Council
on Access and Mobility
Two types of discretionary funding: » Capital ($61.2 million)
» Marketing/Research ($2.9 million)
86 projects across the country in urban, suburban, and rural communities
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VTCLI Progress
Most projects either underway or nearly complete
Ongoing technical assistance provided by APTA and CTAA» Ended April 30
Strengths: Partnerships, Community Support
Weaknesses: Local Funding, Technical Capacity
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Next Steps
United We Ride» Mobility Management initiative
» www.unitedweride.gov
Recent Funding Announcement: Mobility Services for All Americans (MSAA)» RFP soliciting projects for deployment planning of Travel
Management Coordination Centers (TMCCs) to support interoperable, coordinated human service transportation (HST) systems
» Posted May 1, 2014; Closes July 1, 2014
» Submissions to www.grants.gov
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South Florida One Call-One ClickSheila Smith, 211-Broward
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South Florida Partners
Broward Metropolitan Planning Organization2-1-1 Broward2-1-1 Palm Beach / Treasure Coast2-1-1 Switchboard MiamiWorkforce OneVeterans AdministrationVFW Post 8195 / Stone of HopeTransit ServicesParatransit ProvidersBroward County Grants Office
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Regional Transportation Challenges
Densely populated metropolis with frequent cross-county travel
Multiple modes of transportation
County specific transportation resources
Multiple transportation information sites
2-1-1 resources don’t include trip planning information
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2-1-1 Infrastructure
Existing call center
Technology
24/7 answering by professional counselors
Health & human service resource database
Personal and website access to information
Text & chat capacity
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Added 2-1-1 Value
Familiar source of information – community health & human services
Existing source of information - nonprofit & free transportation resources
Tracking and reporting capacity» Trip plans » Transportation needs» Unmet needs» Data to support community planning
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South Florida Transportation Project
One source - cost, eligibility & trip information
Multiple access points
24/7, multi-lingual personal information & trip planning assistance
Web-based trip planning
Smart phone app
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Project Funding
1st Round – VTCLI Funding
Contractor: Cambridge Systematics
2-1-1 technology enhancements
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Atlanta Region One-ClickJanae Futrell, Atlanta Regional
Commission
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1-Click Software DemonstrationEric Ziering, Cambridge Systematics
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About 1-Click/CS
Designed to meet the transportation needs of human service transportation clients
» Veterans, military families, elderly, disabled, other transportation disadvantaged
Key features:
» Unified trip planning for public, private, and volunteer services
» Works on computers, tablets, and smartphones
» Tailored to individuals, their needs, and their specific trips
» Empowers call center staff to deliver improved services
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Open Source, Standards-Driven
Fully-supported multi-client project:
» Broward 2-1-1, ARC, PennDOT, Inland Empire United Way, Jacksonville Transportation Authority
» All agencies benefit from investments in the platform
Can be deployed quickly, in 60 to 90 days
» Data: Transit (GTFS); demand-responsive and other services; points of interest
» Branding: Site name, logo, design, and content
Support post-VTCLI funding sources: capital grant funding, sustainability efforts
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Panel DiscussionQ&A
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Presenter Contact Information
Sheila Smith, 2-1-1 Broward
» 954-390-0493; [email protected]
Richelle Gosman and Jennifer Hibbert, FTA
» 404-865-5600, [email protected], [email protected]
Janae Futrell, Atlanta Regional Commission
» 404-463-3525; [email protected]
Eric Ziering, Cambridge Systematics
» 617-234-0508; [email protected]
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presented to
presented by
One Call, One Click SoftwareProviding I&R Clients with Improved Transportation
and Trip Planning Information
AIRS 2014 Conference Attendees
June 3, 2014
Sheila Smith, 211 BrowardJanae Futrell, Atlanta Regional CommissionRichelle Gosman and Jennifer Hibbert, Federal
Transit Administration Eric Ziering, Cambridge Systematics