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General Warranty Terms and Conditions
“We Make It Right”
NOVO HOME warrants products sold to the original consumer from the date of purchase as follows: General Workmanship - All goods will be deemed to be free of manufacturing defects for a period of 2 years from date of original purchase. Frame Warranty - All Frames are carefully engineered for long life and are covered for a lifetime. YES, Includes Labor! Recliner Mechanisms - All Mechanisms used in NOVO HOME Serta® Perfect Lift™ Chairs carry a lifetime replacement warranty. YES, Includes Labor! Electronics - All Electronics used in NOVO HOME Serta® Perfect Lift™ Chairs are covered for a period of 5 years. YES, Includes Labor! Conditions and Exclusions Consumers may have other rights that will vary from state to state. NOVO HOME will repair, or replace products covered under the “General Warranty” at its discretion, provided that the product has not been put into “commercial use”, been abused in a fashion not normal to everyday residential use, and that the product has not been exposed to fire, smoke, water, extreme heat or cold. The product is covered for the periods stated in the context of indoor residential use to the original owner from the date of purchase. Proof of purchase will be required with any warranty claims submitted. All Warranty Claims should be processed with the dealer where the product was purchased. Please contact us with any questions.
NOVO HOME 5850 Town & Country Blvd Suite 1203 Frisco, TX 75034 [email protected] (214) 407-8645
Pirelli® Webbing conforms to individual user’s backs for personalized comfort
Individually wrapped coil springs provide a balanced seating experience and promote long lasting
comfort and support
1.8 - 2.0 Foam Density Encasement adds to the overall consistency and comfort of the seat
Sinuous No-Sag Spring Base for firm, comfortable support and exceptionable durability
So comfortable, you’ll feel the difference the moment you sit down!™
Premium Gel Infused Foam conforms perfectly to any body shape and helps relieve key pressure points on the arms, wrists, lower thighs, calves, and ankles
Premium DACRON® top layer provides a softer seating surface
Hardwood Frame Construction Combined With Marine Grade Plywood offers a
trouble-free, Lifetime Warranty Adjustable Feet
Patented, Award Winning Comfort Technology
Ergonomic LED Hand Control With USB Charging Port
Heavy Duty, Premium Fabrics provide years
of Worry-Free Comfort & Durability
Back-Up Battery Protection Included
W D HSX-‐320 38 37 42
Seat Dimensions 22 21 20Seat Back Height 26Seat To Arm Height 5.75Chair Weight 132
Pack Size 35.4 X 33.9 X 30.3Pack Weight 145Cubic Feet 21.04Container Load 117UPC -‐ Cordovan 712265161500UPC -‐ Steel 712265161517
Smooth, Quiet Mechanism, 15,000 Cycle Certification With Lifetime WarrantyFrame Constructed Of Solid Hardwoods & Marine Grade Plywood -‐ Comes With A Lifetime Warranty
MODEL #SX-‐320 "BRISTOL" The Power Recliner That Lifts!™
Gel Infused Memory Foam Relieves Key Body Pressure Points On The Arms, Seat, & ChaisePirelli® Web Back Inner-‐Supports Provides the "Perfect Fit" for all Body Contours
Award Winning, Patented Seating Technology Creates "The Finest Lift Chair In The World"
Ergonomic LED Hand Control With USB Power PortUnique "Wall Hugger" Design -‐ Only Requires 4" Of Wall Clearance To Recline
Available In Dansby Cordovan Or Dansby SteelWeight Capacity 375 lbs
DimensionsMODEL
So Comfortable, You'll Feel The Difference The Moment You Sit Down!™
SX-‐320 Steel SX-‐320 Cordovan
W D HSX-‐592 31 37 43
Seat Dimensions 19 21 20Seat Back Height 26Seat To Arm Height 6.5Chair Weight 106
Pack Size 30.7 X 30.0 X 31.5Pack Weight 117Cubic Feet 16.79Container Load 135UPC 712265161524
MODELDimensions
Ergonomic LED Hand Control With USB Power PortFabrics Lab Tested To Provide Years Of Worry-‐Free Comfort & Durability
Available In PuttyWeight Capacity 325 lbs
Smooth, Quiet Mechanism, 15,000 Cycle Certification With Lifetime WarrantyFrame Constructed Of Solid Hardwoods & Marine Grade Plywood -‐ Comes With A Lifetime Warranty
MODEL #SX-‐592 "WINSTON" TWO-‐MOTOR / INFINITE POSITION The Power Recliner That Lifts!™
Award Winning, Patented Seating Technology Creates "The Finest Lift Chair In The World"Gel Infused Memory Foam Relieves Key Body Pressure Points On The Arms, Seat, & Chaise
Pirelli® Web Back Inner-‐Supports Provides the "Perfect Fit" for all Body Contours
So Comfortable, You'll Feel The Difference The Moment You Sit Down!™
Infinite Position It's A Lay-Flat!
W D HSX-‐820 31 38 42
Seat Dimensions 21 21 20
Seat Back Height 26
Seat To Arm Height 5Chair Weight 139
Pack Size 30.3 X 33.5 X 30.7Pack Weight 150Cubic Feet 18.03Container Load 135UPC -‐ Chestnut 712265161500
Smooth, Quiet Mechanism, 15,000 Cycle Certification With Lifetime WarrantyFrame Constructed Of Solid Hardwoods & Marine Grade Plywood -‐ Comes With A Lifetime Warranty
MODEL #SX-‐820 "ESSEX" The Power Recliner That Lifts!™
Award Winning, Patented Seating Technology Creates "The Finest Lift Chair In The World"Gel Infused Memory Foam Relieves Key Body Pressure Points On The Arms, Seat, & Chaise
Pirelli® Web Back Inner-‐Supports Provides the "Perfect Fit" for all Body Contours
Ergonomic LED Hand Control With USB Power PortFabrics Lab Tested To Provide Years Of Worry-‐Free Comfort & Durability
Available In Cassanova ChestnutWeight Capacity 375 lbs
MODELDimensions
So Comfortable, You'll Feel The Difference The Moment You Sit Down!™
W D HSX-‐860 37 37 42
Seat Dimensions 22 20 20Seat Back Height 25Seat To Arm Height 6Chair Weight 123
Pack Size 37.5 X 31.5 X3 30.0Pack Weight 136Cubic Feet 20.51Container Load 120UPC -‐ Chocolate 712265161548UPC -‐ Ocean 712265161562UPC -‐ Wine 712265161579UPC -‐ Forest 712265161555
MODELDimensions
Ergonomic LED Hand Control With USB Power PortFabrics Lab Tested To Provide Years Of Worry-‐Free Comfort & Durability Available In Bryan Chocolate, Bryan Ocean, Bryan Forest, Bryan Wine
Weight Capacity 375 lbs
Smooth, Quiet Mechanism, 15,000 Cycle Certification With Lifetime WarrantyFrame Constructed Of Solid Hardwoods & Marine Grade Plywood -‐ Comes With A Lifetime Warranty
MODEL #SX-‐860 "BROOKFIELD" The Power Recliner That Lifts!™
Award Winning, Patented Seating Technology Creates "The Finest Lift Chair In The World"Gel Infused Memory Foam Relieves Key Body Pressure Points On The Arms, Seat, & Chaise
Pirelli® Web Back Inner-‐Supports Provides the "Perfect Fit" for all Body Contours
SX-‐860 Chocolate SX-‐860 Ocean SX-‐860 Wine
SX-‐860 Forest
So Comfortable, You'll Feel The Difference The Moment You Sit Down!™
W D HSX-‐870 38 38 42
Seat Dimensions 21 21 20Seat Back Height 25Seat To Arm Height 5.25Chair Weight 135
Pack Size 37.0 X 33.0 X 30.3Pack Weight 149Cubic Feet 21.41Container Load 116UPC -‐ Java 712265161586UPC -‐ Ash 712265161593
Smooth, Quiet Mechanism, 15,000 Cycle Certification With Lifetime WarrantyFrame Constructed Of Solid Hardwoods & Marine Grade Plywood -‐ Comes With A Lifetime Warranty
MODEL #SX-‐870 "NORWICH" The Power Recliner That Lifts!™
Award Winning, Patented Seating Technology Creates "The Finest Lift Chair In The World"Gel Infused Memory Foam Relieves Key Body Pressure Points On The Arms, Seat, & Chaise
Pirelli® Web Back Inner-‐Supports Provides the "Perfect Fit" for all Body Contours
Ergonomic LED Hand Control With USB Power PortUnique "Wall Hugger" Design -‐ Only Requires 4" Of Wall Clearance To Recline
Available In Virtuoso Java & Bravo AshWeight Capacity 375 lbs
MODELDimensions
So Comfortable, You'll Feel The Difference The Moment You Sit Down!™
SX-‐870 Java SX-‐870 Ash
W D HSX-‐882 38 37 40
Seat Dimensions 19 21 20Seat Back Height 24Seat To Arm Height 5.25Chair Weight 141
Pack Size 37.4 X 31.2 X 29.9Pack Weight 155Cubic Feet 20.19Container Load 108UPC -‐ Silt 712265161616
UPC -‐ Java 712265161609
Ergonomic LED Hand Control With USB Power PortUnique "Wall Hugger" Design -‐ Only Requires 4" Of Wall Clearance To Recline
Available In Palance Silt Or Virtuoso JavaWeight Capacity 375 lbs
MODELDimensions
Smooth, Quiet Mechanism, 15,000 Cycle Certification With Lifetime WarrantyFrame Constructed Of Solid Hardwoods & Marine Grade Plywood -‐ Comes With A Lifetime Warranty
MODEL #SX-‐882 "MYSTIC" The Power Recliner That Lifts!™
Award Winning, Patented Seating Technology Creates "The Finest Lift Chair In The World"Gel Infused Memory Foam Relieves Key Body Pressure Points On The Arms, Seat, & Chaise
Pirelli® Web Back Inner-‐Supports Provides the "Perfect Fit" for all Body Contours
So Comfortable, You'll Feel The Difference The Moment You Sit Down!™
SX-‐882 Java SX-‐882 Silt
W D HSX-‐893 29 35 42
Seat Dimensions 21 21 20
Seat Back Height 25
Seat To Arm Height 5.75
Chair Weight 112
Pack Size 31.1 X 29.1 X 25.6Pack Weight 122Cubic Feet 13.41Container Load 178UPC -‐ Java 712265161630UPC -‐ Petrol 712265161623
UPC -‐ Pine 712265161647
MODELDimensions
Ergonomic LED Hand Control With USB Power PortFabrics Lab Tested To Provide Years Of Worry-‐Free Comfort & Durability
Available In Jive Petrol, Jive Java, Jive PineWeight Capacity 325 lbs
Smooth, Quiet Mechanism, 15,000 Cycle Certification With Lifetime WarrantyFrame Constructed Of Solid Hardwoods & Marine Grade Plywood -‐ Comes With A Lifetime Warranty
MODEL #SX-‐893 "NEWTON" The Power Recliner That Lifts!™
Award Winning, Patented Seating Technology Creates "The Finest Lift Chair In The World"Gel Infused Memory Foam Relieves Key Body Pressure Points On The Arms, Seat, & Chaise
Pirelli® Web Back Inner-‐Supports Provides the "Perfect Fit" for all Body Contours
So Comfortable, You'll Feel The Difference The Moment You Sit Down!™
SX-‐893 Petrol SX-‐893 Java
SX-‐893 Pine
W D HSX-‐900 36 36 41
Seat Dimensions 20 20 20Seat Back Height 24Seat To Arm Height 6Chair Weight 127
Pack Size 36.6 X 31.9 X 30.0Pack Weight 139Cubic Feet 20.27Container Load 116UPC -‐ Kelp 712265161654
UPC -‐ Cocoa 712265161661
Ergonomic LED Hand Control With USB Power PortFabrics Lab Tested To Provide Years Of Worry-‐Free Comfort & Durability
Available In Viva Kelp Or Viva CocoaWeight Capacity 375 lbs
MODELDimensions
Smooth, Quiet Mechanism, 15,000 Cycle Certification With Lifetime WarrantyFrame Constructed Of Solid Hardwoods & Marine Grade Plywood -‐ Comes With A Lifetime Warranty
MODEL #SX-‐900 "SHEFFIELD" The Power Recliner That Lifts!™
Award Winning, Patented Seating Technology Creates "The Finest Lift Chair In The World"Gel Infused Memory Foam Relieves Key Body Pressure Points On The Arms, Seat, & Chaise
Pirelli® Web Back Inner-‐Supports Provides the "Perfect Fit" for all Body Contours
So Comfortable, You'll Feel The Difference The Moment You Sit Down!™ SX-‐900 Kelp SX-‐900 Cocoa
W D HSX-‐920 31 38 42
Seat Dimensions 21 21 20Seat Back Height 26Seat To Arm Height 5Chair Weight 139
Pack Size 30.3 X 33.5 X 30.7Pack Weight 150Cubic Feet 18.03Container Load 135UPC -‐ Nautical 712265162408
Smooth, Quiet Mechanism, 15,000 Cycle Certification With Lifetime WarrantyFrame Constructed Of Solid Hardwoods & Marine Grade Plywood -‐ Comes With A Lifetime Warranty
MODEL #SX-‐920 "OCEANSIDE" The Power Recliner That Lifts!™
Award Winning, Patented Seating Technology Creates "The Finest Lift Chair In The World"Gel Infused Memory Foam Relieves Key Body Pressure Points On The Arms, Seat, & Chaise
Pirelli® Web Back Inner-‐Supports Provides the "Perfect Fit" for all Body Contours
Ergonomic LED Hand Control With USB Power PortFabrics Lab Tested To Provide Years Of Worry-‐Free Comfort & Durability
Available In Sunset Beach Nautical With Decorative Wood Accents Weight Capacity 375 lbs
MODELDimensions
So Comfortable, You'll Feel The Difference The Moment You Sit Down!™
PERFECT LIFT CHAIR SPECIFICATIONS
Weight C
apacity
User Height R
ange
Chair W
idth
Chair D
epth
Chair H
eight
Arm Height
Seat W
idth
Seat Height
Seat Depth
Seat Back He
ight
Wall Clearance
Chair W
eight
#320 375 lbs 5'4"-6'4" 38 37 42 5.75 22 20 21 26 4" 132
#592 375 lbs 5'4"-6'4" 30 37 42 5.5 20 20 21 26 21" 106
#820 375 lbs 5'4"-6'4" 31 38 42 5.0 21 20 21 26 17" 139
#860 375 lbs 5'4"-6'4" 37 37 42 6.0 21 20 20 25 17" 123
#870 375 lbs 5'4"-6'4" 38 38 42 5.25 21 20 21 25 4" 135
#882 375 lbs 5'4"-6'4" 38 37 40 5.25 19 20 21 24 4" 141
#893 325 lbs 5'4"-6'2" 29 35 42 5.75 21 20 21 25 17" 112
#900 375 lbs 5'4"-6'4" 36 36 41 6.0 20 20 20 24 15" 127
#920 375 lbs 5'4"-6'4" 31 38 42 5.0 21 20 21 26 17" 139
Warranty Exclusions
• Fabric wear • Improper maintenance, operation, & storage • Contamination of any kind • Commercial use • Battery fluid leakage • Abuse, improper use, accident, or negligence • Circumstances beyond NOVO HOME control • Repairs made without advance authorization by NOVO
HOME or repairs made by anyone other than an authorized Serta® Perfect Lift™ Chair provider or dealer. Use of any non-approved NOVO HOME part will void this warranty
Mechanism - Lifetime Warranty
NOVO HOME offers a lifetime warranty on all mechanisms used in Serta® Perfect Lift™ Chairs. The lifetime warranty applies to all parts of the mechanism assemblies, including rivets, screws, bushings, scissor mechanisms and pins, for as long as the chair is in use with the original owner. NOVO HOME will cover the cost of transportation for any replacement parts. The warranty also covers metal fatigue that results in a mechanism failure. This warranty applies to residential use only.
NOVO HOME will replace or repair any defective mechanisms at its option with no shipping charges to the original owner, provided there is no evidence of product abuse, or commercial use.
All Warranty work requires advance authorization by NOVO HOME. Parts & Labor TBD by NOVO HOME.
Electrical Components - Five-Year Warranty
NOVO HOME offers a 5-year warranty on all electrical components used in your new Serta® Perfect Lift™ Chair. This includes:
• Electric Motors • Transformers • Hand Control • Wiring Connections & Wires
In the event that any of the electrical components fail or are found to have a manufacturing defect, NOVO HOME will repair or replace the part at its option, including transportation costs, for as long as the chair is in use with the original owner. This warranty applies to residential use only.
All Warranty work requires advance authorization by NOVO HOME. Parts & Labor TBD by NOVO HOME.
Wood Frame & Frame Components- Lifetime Warranty
NOVO HOME offers a lifetime warranty on all wood frames and wood frame components used in Serta® Perfect Lift™ Chairs. In the event that any part of the frame or wood frame components fail, or is found to have a manufacturing defect, NOVO HOME will repair or replace the product at its option, including transportation costs for as long as the chair is in use with the original owner. This warranty applies to residential use only. Repair Parts & Labor will be determined by NOVO HOME and all repairs require NOVO HOME authorization.
General Workmanship & Manufacturing Defects
NOVO HOME warrants all Serta® Perfect Lift™ Chairs to be free from manufacturing defects and defects in materials used to construct all Serta® Lift Chairs for a period of two-years from the original date of purchase. NOVO HOME will replace or repair Serta® Perfect Lift™ Chair products found to have defective workmanship or materials at its option with no shipping charges to the original owner, provided there is no evidence of product abuse or commercial use.
Implied Warranties
Implied warranties, including those of fitness for particular purpose or merchantability, are limited to (1) year from date of purchase and to the extent permitted by law. Any/all other implied warranties are excluded.
Liabilities for consequential damages under any & all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages. The above limitation or exclusion may not apply to you.
This warranty gives you specific rights, and you may also have other rights which vary from state to state.
5850 Town & Country Blvd Frisco, TX 75034 214-407-8645
www.NOVO-HOME.com
Order Process:
• All new customers must complete a Dealer Credit Application at: www.novo-home.com/credit/
• The customer or sales rep completes the Serta Perfect Lift Chair Order Form at: www.novo-home.com/customer-order-form-serta-perfect-lift-chair/
• A manual Serta Perfect Lift Chair Order Form may also be completed and emailed to [email protected]
• A confirmation email will be sent to the sales rep and the customer, provided the customer email is provided
• Upon credit verification and provided the goods are in stock, the order is processed, an invoice created, and copies of the invoice are emailed to the customer and the sales rep
• If the goods backordered, a few days prior to shipping, we will contact the sales rep informing them of product availability, the revised ship date, and any revisions necessary to the original customer order (quantities)
• ALL ORDERS WILL BE SHIPPED FREIGHT PRE-PAID UNDER NOVO NEGOTIATED FREIGHT RATES UNLESS THE CUSTOMER REQUESTS TO USE THEIR OWN CARRIER. PLEASE NOTE DEALER FREIGHT PREFERENCE ON THE CUSTOMER ORDER FORM
Contact Information:
5850 Town & Country Blvd. Suite 1203 Frisco, TX 75034
Office: 214-407-8645 Fax: 888-437-6408
www.novo-home.com [email protected]
HME Sales Book Jan 2016
Quality • Style • Comfort • Value
5850 Town & Country Blvd. Suite 1203Frisco, TX 75034
214-407-8645www.novo-home.com