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  • 1. Avega GroupStrategisk IT-frvaltning

2. Kunskapsomrden
Affrsvrde
IT-styrning
IT-leverans
Frvaltning
Informations skerhet
3. IT stdjer affren
Affrsnytta
EFFEKT
Frndring
Stabilitet
Governance/Styrning
Inf. Skerhet
IT Lev. processer
Frvaltning
4. Vad r en CMDB?
5. What the good book says on the CMDB:
Account for all of the IT assets and configurations within the organization and its services
Provide accurate information on configurations and their documentation to support all of the other service management processes
Provide a sound basis for incident management, problem management, change management, release management
Verify the configuration records against the infrastructure and correct any exceptions
6. 6
ITIL: Definition of CMDB
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These six types are known as Configuration Items (CIs) and encompass all the elements required to deliver an IT service
Configuration Item (CI)
CMDB
A database that contains all relevant Details of each configuration item and details of the important Relationships between Configuration Items
A component of an infrastructure
that is under the control
of Configuration Management
Hardware
Software
Communications / Networks
Location
Documentation
People (Staff and Contractors)
In addition to this data, what differentiates a CMDB from an Asset store is that it holds relationships between Configuration items
7. Vad r CMDB?
En modell ver alla ConfigurationItems (CI) och relationer mellan dessa.
- Infrastruktur
- Mnniskor
- Tjnster
- Programvara
Inte att frvxla med Asset Management (t.ex inventarieregister) som innehller information om resurser men inga relationer.
8. Varfr ska man ha en?
9. Request
Assess
Approve
Implement
Review
Close
Change
Release
DesignBuildTestTrainInstall Verify
Release
Baseline
Config Audit
Impact Report
Update Records
Check
Configuration
CMDB
Definitive Software Library

  • Enforce quality of changes

10. Provide change impact analysis and monitoring 11. Ensure change control of releases