presentation ac 12.07.10
DESCRIPTION
Take a look at Build on Bookkeeping\'s presentations of Quality ManagementTRANSCRIPT
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Bookkeeping for the Building & Design Industry
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“Excellence is as difficult as it is rare”- Spinoza
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Quality Management
Quality
Quality Assurance
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ISO 9001: 2008i. Planning and product realisation (7.1)ii. Customer related process (7.2)iii. Design and development (7.3)iv. Purchasing (7.4)v. Production and service provision (7.5)vi. Control of monitoring and measuring equipment
(7.6)
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Easier when…
Business is Primary Focus
Practice manual, everyone adheres
Technical Excellence is the goal
Business plan
Client signoff at milestones
Standard details
Effective post-occupancy evaluation program
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More Difficult when…
Design is Primary Focus
No practice manual
Creative Freedom is the goal
No business plan
No milestones
No standard details
No post-occupancy evaluation program
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-Committed
-Skilled
-QM knowledgeable
-Associate level or above
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Developing a competency-based process:
1. Write an objective for the task2. Design the task 3. Identify the equipment,
machinery & tools that may be needed
4. Choose the materials to be used5. Identify the steps involved6. Train people in the necessary skills7. Conduct trials & test for
competence8. Do the task9. Learn lessons & improve the
process through trial & error
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AdvantagesFlexible, suited for one-off
itemsOperator can use their initiative
Innovation is more likely
Less documentation
DisadvantagesMore training required
Must assess competency
Requires skilled people
Procedures Approach
Competency Approach
AdvantagesSuitable for mass production
Little or no training required
Strict adherence will yield lower variationStep-by-step instructions are provided
DisadvantagesNo flexibility
May require considerable admin and management in controlling documentation
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A typical detailed Procedure
PurposeScope DefinitionsReferencesResponsibilitiesActionsRecords
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Quality ManualPublic Document to give clients
Goals & ObjectivesDescription of the organisation
Outline of the procedures manual
Procedures ManualConfidential Document
Governs how the business operates
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Main costs associated with creating a Quality Management System
1. Engaging an internal or external driver2. Overt management support for creation and
implementation3. Resourcing creation and implementation
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Good luck with your future journey through Quality Management!